1,624 Operational Management jobs in the Philippines

Position Description

• Project management planning, analysis, evaluation and monitoring of deliverables.
• Effective communication and coordination with project stakeholders
• Coordination with different departments to keep timelines for implementations, including phase out.
• Expectation management and stakeholder communication with direct interfaces
• Planning and coordination of project deliverables ensuring reasonable and sustainable use of project resources
• Provision of support for various aspects of Master Data associated with operational product implementation and product transfer to production.
• Project documentation, data review and reporting
• Provision of a liaison for the project's technical, functional, and non-functional teams.
• Mitigation of risks by proactively foreseeing issues and intervening for resolution
• Analysis of implementation performance to ensure continuous improvements in the implementation process. Additional tasks, duties and responsibilities:
• Information and knowledge sharing with team members.
• Implementation and report of process changes
• Participation in process reviews and continuous improvement activities
• Participation in Digitalization and Digital Transformation efforts of the department

Position Requirements

• Bachelor of Science in Biology or related field to Applied Sciences (e.g. chemical, biochemical, molecular biology), and Data Science, Management
• 3 years of relevant professional experience in a multinational company
• Project, Process, and Lean Management experience
• Basic knowledge in reporting tools (e.g. Excel, Power BI) - SAP, SFDC (i.e. QIAquality), Sharepoint knowledge
• Experience in establishing new processes and reviewing current processes.
• Process Management and/or Product Management knowledge is highly preferred, but not required.
• Basic knowledge of regulatory requirements (IVD/FDA) and CAPPM a plus

Personal Requirements

• Proven ability to efficiently handle diverse projects and analyze large datasets.
• Good problem-solving skills and is keen into details.
• Ability to support business requirements fluently and can read, write, and speak English (and preferably, but not required, German) across all levels within the organization.
• Effective communicator with a customer-oriented way of working
• Strong team player with some experience in coordinating with international teams virtually

What We Offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. Candidate Profile No Profile Template Defined

Role Purpose

A WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and guest experience. Providing Operational support in three key areas: 1. Real Time Management, 2. Customer Service, and 3. Business support to ensure the business achieves Key Performance Objectives and established targets. Empowered to make business decisions using the tools, insights, and resources available, enabling the Operational teams to deliver on Operational Key Performance Objectives. Ensuring all WFM processes and procedures are following the IHG business, local regulatory, and audit requirements while working within the established customer service and service level agreements.

Key Accountabilities

• Real Time Call Performance Monitoring - Monitor agent and queue performance to ensure adherence to all applicable KPOs and targets. Managing agent schedule adherence and tracking same day exception codes. Communicating to operational teams any non-adherent schedule occurrences along consulting with Operations when KPOs or targets are not being achieved.
• Customer Service - Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customers to obtain all required information necessary to determine and address their specific needs. Respond to individuals in the manner and time-frame promised or follow-up to explain status. Provide clear, accurate information. Explain procedures and materials, providing necessary training around Workforce Management processes and systems. Anticipate and resolve problems or questions; if service cannot be provided, explain and educate business need.
• Business Continuity - Serve as the contact center hub for the Reservations Operations and Customer Care operations, providing triage, escalation, and communication support for emergencies and system outages
• Business Support – Reporting and Analytics as necessary for WFM reporting or metrics including charts, presentation data, or logs, researching root cause analysis and reasons "why" KPOs or targets were not achieved. Collaboration with the Operational Teams, Global Workforce, Global Planning, and any other functional support group to align service level objectives, answer inquiries within service level agreements, and any ad-hoc data as requested. Communicate, answer, and process all WFM inquiries from internal and external contacts in a timely manner.
• Staff Schedules – Completion of staff schedules in an efficient, accurate, and timely manner. Liaising directly with the Global Workforce Management on any outstanding staffing or scheduling issues. Posting Extra Hours or AWOP availability to ensure alignment between staffing and business requirements. Preparing and providing accurate schedule management and methodology ensuring everything is conducted and completed in accordance with WFM scheduling calendars. Distribute Schedules to employees upon final completion.
• Payroll – Reporting accurately on all Schedule Exceptions and provide correct details (hours worked) to Payroll Department for further processing.
• Ability to cover WFM or Center hours of operation, including holidays
• Any additional duties or projects as assigned within the scope of the WFM Team
• Basic troubleshooting to accommodate for work from home agents with technical issues.

Key Skills & Experiences

Education

High School diploma or Associate Degree in Business Administration or an equivalent combination of education and work-related experience.

Experience

1 to 3 years of business experience in Call Center and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred

Technical Skills and Knowledge

• Excellent team working skills.
• Strong verbal and written communication and customer service skills with internal/external customers, supervisors, peers and management for the purpose of obtaining and conveying information, as well as producing reports and internal memorandums.
• Demonstrated computer skills with an emphasis in spreadsheet and document creation.
• Demonstrated knowledge or ability to learn workforce management system used to schedule and track call center agent activities.
• Basic analysis skills and experience with problem solving – Ability to identify a problem, analyze the issues, trending, and be able to make a sound business decision.
• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
• Basic trouble shooting knowledge to help WFH agents.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

This position is primarily responsible for providing assistance to the department head in supporting bank units to identify, assess, and mitigate various risks encountered in its operation activities. The position is also responsible for participating in the implementation of the risk management strategies and policies to protect the bank from potential losses and ensuring its long-term financial stability and security.

Duties And Responsibilities

• Supports the establishment and implementation of the bank's operational/enterprise.
• Coordinates risk management activities across the organization.
• Validates risk reporting submissions of bank units. Rates the score based on the standards set in the risk management framework and policies. Communicates issues and concerns to respective units.
• Collates all relevant operational/enterprise risk information for management reporting.
• Takes part in providing operational risk management and business continuity management training and advice business units on operational risk management matters.
• Assists in implementing strategies to minimize or mitigate identified risks.
• Stays abreast of economic trends, financial markets, and industry developments that could impact the bank's risk exposure.

Qualifications

• Graduate of finance, accounting, economics, business administration, or any related field
• At least 2 years of related experience in Operational Risk Management
• Knowledgeable in Operational Risk Management and/or other Risk types
• With experience conducting Risk Self-Assessment (RSA) / Risk and Control Self-Assessment (RCSA) and developing Key Risk Indicators (KRI).
• Excellent in oral and written communications
• Can interact and collaborate with senior management
• Willing to work in Makati (onsite)

Director - Operational Risk Management

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for a Director of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Operational Risk Management (ORM), Independent Monitoring and Testing:

• Lead an independent testing and monitoring program based on an annual risk assessed plan and testing methodology
• Oversee end to end review cycle including scoping , fieldwork , control testing , issue identification, reporting and effective stakeholder communication.
• Provide effective challenge to business processes , risks , and controls , ensuring objectivity and independence in assessments.
• Drive continuous improvement in testing methodologies , tools , and documentation standards to increase efficiency and consistency
• Provide leadership ,coaching and development to team members, fostering a culture of accountability, critical thinking and professional growth.
• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan
• Manage independent 2LoD testing of operational risks, including integration of methodologies and test plans to address interconnected risks
• Proactively identify areas for high risk for intervention
• Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

Minimum Qualifications:

• 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
• Excellent qualitative analytical skills
• Project management skills
• Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior business unit counterparts
• Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Defining and enhancing processes for identifying and assessing operational risks

• Managing independent testing of operational risks
• Coordinating an independent risk assessment process that looks holistically across business units
• Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized
• Providing independent monitoring of operational risk trends and activities

ORMCM

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

The
Operational Risk Management Officer
goes beyond monitoring risks. It provides leadership visibility, cross-functional exposure, and involvement in digital transformation initiatives. It's a career-building opportunity in one of the Philippines' most innovative banks.

JOB DESCRIPTION

• Support the development, enhancement, and implementation of the Operational Risk Management (ORM) framework, procedures, and systems, ensuring alignment with the Bank's size, complexity, and evolving business needs, including digital transformation and operational resilience requirements under BSP Circular 1203.
• Support the formulation and updating of policies, guidelines, and procedures relating to operational risk management, ensuring relevance to regulatory expectations and industry best practices.
• Implement and execute ORM tools (e.g., Incident Reporting, Key Risk Indicators, Risk and Control Self-Assessments (RCSA), Issue Management and Remediation), including risk assessments for new products, processes, and services across Business and Functional Units.
• Partner with 1st Line of Defense Business and Functions in the execution of the ORM Framework to bring escalated operational risk exposures back to within approved risk appetite. Review and challenge Risk Treatment Action Plans to ensure gaps are closed through sustainable solutions and recommend best practices for managing risks.
• Coordinate and collaborate with 2nd Line of Defense and 3rd Line of Defense (e.g., Compliance & Corporate Governance Group, Internal Audit Group, IT Risk Management) on operational risk-related matters to ensure integrated oversight and timely resolution of issues.
• Promote operational risk awareness and culture across the Bank by conducting focused learning sessions, awareness campaigns, and ORM training programs.
• Appraise and escalate identified risks or issues to the Team Lead, ORM Head, Risk Owners, and Chief Risk Officer, where relevant, ensuring timely and transparent communication.
• Create ORM-related reporting, data-driven management information, and presentation materials needed for Senior Management and the Operational Risk Management Committee (ORMC)/Board reporting.
• Support the team in the overall preparation and management of ORMC meetings and other governance forums as required.
• In the absence of the Team Lead or ORM Head, represent the Division in varying capacities and purpose, to the various committees of the Bank and contribute to cross-functional working groups and strategic discussions.
• Assist the team in updating write–ups and carrying out any required internal/external reports and assessments, including regulatory submissions and resilience-related requirements.
• Support IT control testing activities and contribute to the enhancement of methodologies and scripts used in evaluating IT-related risks. Familiarity with basic IT audit principles is expected.
• Perform other tasks and special projects as may be assigned by the Team Lead or ORM Head, including cross-functional initiatives that support UnionBank's customer-centric and high-reliability culture.

QUALIFICATIONS:

• At least 2 years of working experience in Risk Management, Operational Risk, Governance, Audit, or Compliance, ideally in banking or financial services.
• Strong understanding of banking operations, control processes, and resilience practices; knowledge of IT/cybersecurity and automation is a plus.
• Excellent communication and stakeholder engagement skills.
• Analytical mindset with strong problem-solving and critical thinking abilities.
• Adaptable, proactive, and able to work independently in a fast-paced setting.
• Proficient in Microsoft Office; experience with Excel, Power BI, SQL, or GRC platforms is an advantage.
• Team player with solid planning, multitasking, and organizational skills.

Analyst, Operational Risk Management

(ID:

You Lead the Way. We've Got Your Back.

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. 

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

The Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes Global Merchant Services, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations.

The ORM organization is looking for an Analyst, Global Merchant & Network Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework. 

Reporting directly to the Director, Global Merchant & Network Services, this role plays a critical part in assessing, monitoring, and challenging the first line's risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.

The Analyst, Global Merchant & Network Services
 
Operational Risk will:

• Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within Global Merchant & Network Services to ensure alignment with enterprise risk standards
• Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
• Assist in applying the enterprise risk management framework across Global Merchant & Network Services
• Support Global Merchant & Network Services in embedding risk management practices into daily operations and decision-making
• Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
• Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
• Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
• Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls
• Monitor risk-related issues, ensuring they are appropriately addressed

Minimum Qualifications

• Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities
• Knowledge of risk management frameworks and ability to assess and challenge first-line risk practices independently
• Excellent communication skills, with the ability to translate complex risk concepts into actionable insights
• Understanding of operational and regulatory risks
• Proficiency in risk management tools, data analysis, and reporting systems
• Advanced analytical and problem-solving capabilities, with a focus on actionable insights
• Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
• High ethical standards and a commitment to integrity and accountability
• Knowledge of merchant and network services

ORMCM

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Overview:

The ideal candidate should have a strong background in risk management, solid understanding of

operational processes, and the ability to effectively mitigate risk across departments. In this role, the person will be responsible in identifying, assessing, and mitigating operational risks of the Firm's clients and ensuring compliance with regulatory requirements and maintaining the highest standards.

Responsibilities:

• Identify and assess operational risk of the clients with the use of risk techniques and tools. Analyze the day-to-day operations of the clients and determine the risks that may arise from internal challenges, mismanagement and breakdowns.

• Development of the operational risk management framework, policies, procedures, and controls.

• Collaborates with the other risk management functions, such as credit, market, and liquidity risk to ensure a holistic approach to risk management.

• Helps with the manager and partner with the effectiveness of the operational risk controls and

creates a report.

Qualifications:

• Bachelor's degree in Accounting, Finance, Management, Business Administration or any related field.

• Certifications in Operational Risk Management or other relevant certificates (e.g., FRM, PRM, CFA)

and/or Master's Degree is a plus.

• Minimum of 3 years of experience in Operational Risk Management, with focus on internal controls, risk monitoring and reporting.

• Experience in related fields such as operations management, finance, or compliance.

• Strong understanding of regulatory requirements and industry best practices in Operational Risk

Management.

• Proficient in risk assessment techniques, tools, risk mapping and scenario analysis.

• Excellent problem-solving, analytical and communication skills.

• Excellent written and oral communication skills. High proficiency in English is a must.

• Exceptional attention to detail and accuracy.

• Ability to manage multiple engagements/clients.

• Can work independently and collaboratively in a fast-paced environment.

• Excellent people management skills. Ability to build relationships, trust, manage performance and

train their team.

• Proficiency in risk management software and Microsoft Office programs.

Overview:

We are looking for an experienced and detail-oriented Operational Risk Management Manager to join our team. This role is responsible for analyzing business operations, identifying potential risks, and developing strategies to mitigate them. The ideal candidate will have a strong background in operational risk management, quantitative analysis, and team leadership, with the ability to deliver actionable insights and recommendations to support organizational growth and resilience.

Key Responsibilities:

• Analyze operations to identify risks arising from internal challenges, mismanagement, or process breakdowns.
• Investigate root causes of operational risks and prepare comprehensive reports.
• Develop and implement strategic plans to prevent, reduce, and mitigate risks.
• Identify, review, and recommend solutions for key risk and control issues.
• Apply valuation techniques, statistical models, and quantitative analysis to assess risk exposure.
• Stay updated on best practices and emerging trends in operational risk management.
• Lead risk management engagements with minimal supervision.
• Support business development activities, including proposals and client presentations.
• Coach, mentor, and develop team members while ensuring high-quality deliverables.

Qualifications:

• Graduate of Finance, Accounting, Management, or Business; MBA or Master's degree in Finance preferred.
• 4–5 years of experience in operational risk analysis and management.
• Strong analytical, logical thinking, and problem-solving skills.
• Proficient in valuation techniques, risk modeling, and statistical analysis.
• Ability to manage multiple engagements and deliver results with high accuracy.
• Excellent organizational, leadership, and communication skills.
• Demonstrated ability to work independently and effectively in team settings.

Why Join Us?

This is a leadership role where you'll drive meaningful impact by helping organizations strengthen their risk management frameworks. You'll have the opportunity to lead teams, influence strategic decisions, and contribute to business growth while ensuring operational resilience.

Job Types: Full-time, Permanent

Pay: Php77, Php78,000.00 per month

Benefits:

• Paid training

Work Location: In person

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

*Planning & Organization *

• Provides inputs related to individual work plan/areas assigned to aid the development of the ORM function.
• Provides inputs in formulating and Implementing operational risk management strategies to ensure complete compliance against internal policies and regulatory requirements
• Performs review and development of operational risk policies and standards for operational risk management.
• Assists in the implementation of strategic plan to prevent, eliminate and mitigate operational risks.

*Operational Risk Management Activities *

• Performs operational risk identification, assessment, and analysis across business units through different assessment activities such as the Risk and Control Self-Assessment (RCSA) and Project Risk Assessment/Advisory activities
• Develops and monitors implementation of Key Risk Indicators
• Performs analysis of breaches and trends for Key Risk Indicators
• Assist business units in identifying root causes of operational risks and provide support to mitigate risk.
• Performs periodic monitoring of operational risk issues and risks treatment plans
• Ensures the implementation of other ORM tools including Incident and Issue Management

*Governance, Reporting and Escalations *

• Supports in crafting reports on operational risk activity results, issues, and decisions to the ORM Head and CRO, for reporting to Senior Management, and Board-level committees
• Provides reports and updates to ORM Head for BAU and Adhoc Activities
• Escalates key risks and actual/potential non-compliance incidents to respective risk owners through the ORM Head, ERM Head and CRO to ensure that potential risks or incidents are managed effectively.
• Assists in performing periodic business risk reviews
• Assists in conducting and validating gap analysis against required regulation / laws / Internal policies

*Embedding Risk Management Function and Advancement *

• Performs promotions and training business and functional partners in the different risk management activities
• Keep abreast of latest operational risk management techniques and industry best practices.
• Ensures continued awareness of the ORM policy/framework, Org-wide Risk Matrix and common risk language across the organization.

*Others *

• Perform activities required by the ORM Head, ERM Head and CRO, as it arises.
• Assists in the management and monitoring of open audit items from internal / external audits related to Operational Risk Management to ensure completion of remediation activities defined in the agreed action plans and risk treatment plans
• Support ORM to develop and expand continuous monitoring processes to assess compliance with risk policies, standards and requirements.
• Support in providing deliverables as required by internal and external auditors

Qualifications

• Bachelor's degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial and/or fintech industries handling risk, data, incidents, and/or controls.
• With basic knowledge on Compliance, Data Privacy, and/or Information Security
• Self-motivated.
• Excellent written and spoken communication skills in English.
• Independent and be able to work under pressure
• Organize, analytical with good level of strategic and tactical knowledge
• Good problem-solving skills
• Good understanding of process management, internal controls and risk management
• High level of integrity and take ownership and accountability of results

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package