320 Operational Excellence jobs in the Philippines

The Operational Excellence Associate – Data Analytics will play a critical role in driving process efficiency, performance monitoring, and decision-making support across the organization. This role will focus on collecting, analyzing, and interpreting operational data to identify trends, detect issues, recommend improvements, and support strategic initiatives.

The ideal candidate is detail-oriented, data-driven, and passionate about using analytics to solve operational challenges, minimize losses, and deliver measurable improvements in efficiency, productivity, and service quality.

Key Responsibilities

1. Data Analytics & Reporting

2. Gather, clean, and analyze operational data from multiple sources (hub operations, rider performance, delivery metrics, COD collections, etc.).

3. Develop and maintain dashboards and reports to track KPIs, SLAs, and productivity metrics.

4. Provide real-time insights to operations teams and management for better decision-making.

5. Operational Excellence Initiatives

6. Support continuous improvement projects by identifying process gaps and inefficiencies.

7. Use data to validate root causes of operational issues (e.g., parcel loss, COD irregularities, delays).

8. Work with cross-functional teams to recommend corrective actions and preventive measures.

9. Loss Minimization & Risk Management

10. Monitor trends in claims, parcel tampering, COD remittance, and hub performance to flag irregularities.

11. Conduct data-driven investigations to support compliance and audit teams.

12. Provide recommendations to minimize financial and operational risks.

13. Business Insights & Strategy Support

14. Deliver data models and performance forecasts to support resource allocation and manpower planning.

15. Assist in evaluating pilot programs, incentive schemes, and fleet optimization projects using quantitative analysis.
16. Provide insights for client and partner reporting requirements.
17. Key Performance Indicators (KPIs)
18. Timeliness and accuracy of dashboards and reports.
19. Identification and implementation of process improvements based on data insights.
20. Reduction in operational losses (parcel loss, COD discrepancies, delays).
21. Improvement in operational KPIs (on-time delivery, hub efficiency, rider compliance).

Qualifications

• Bachelor's degree in Industrial Engineering, Business Analytics, Data Science, Statistics, or related field.
• 1–3 years of experience in data analytics, operations analysis, or process improvement (experience in e-commerce/logistics preferred).
• Strong analytical skills with proficiency in Excel, SQL, Power BI/Tableau, or similar data tools.
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
• Excellent communication skills – able to translate data into actionable insights for non-technical stakeholders.
• Highly organized, detail-oriented, and capable of working in a fast-paced environment.

Hybrid- Ortigas, Pasig City

What is the Job all about?
We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes.

With a strong emphasis on agile principles, the Specialist ensures the successful introduction of new services, working closely with teams to support seamless transitions into operations. Acting as an enabler of improvement, the Specialist empowers Process Owners and stakeholders to elevate process maturity, foster innovation, and embed a culture of operational excellence across the organisation.

This role will be directly reporting to the Senior Manager, CIO office and will be based in Ortigas, Pasig City.

Your main responsibilities:
Process

• Act as an advisor or driver for ITIL 4 processes, with a strong focus on agile integration.
• Serve as the Release Management Coordinator, ensuring seamless transition of services into operations.
• Design and develop globally aligned processes, initiatives, and performance measures.
• Drive and support process improvement initiatives across functional areas.
• Maintain and update process documentation and modelling tools.
• Identify and recommend AI and automation opportunities aligned with ITIL best practices.

Training

• Deliver training on processes and tools for both new and existing employees.
• Develop and maintain global training materials.
• Support the creation of area-specific training initiatives.
• Facilitate the ITIL certification program for IS employees.

Other Activities

• Work closely with release management, product teams, and Project Managers to ensure alignment and successful service delivery.
• Maintain process-related documentation, including training materials.
• Act as superuser for the IS Process SharePoint site.
• Provide IS management with regular process performance reports.
• Lead and support continual improvement through Process Maturity Assessments.
• Track and follow up on action items derived from assessment recommendations.

Additional ad-hoc tasks may be assigned by the Team Coordinator, Manager, or Process Owner.

Your background:

• At least 3 years of relevant experience with ITIL4, with a strong emphasis on agile principles and practices.
• Certified in ITIL4 Foundation with hands-on process consultancy expertise.
• Solid understanding of LEAN methodologies and their application in IT service environments.
• Practical experience collaborating with release management, product teams, and Project Managers to ensure seamless service delivery.
• Familiarity with the Scrum Framework and agile delivery models.
• Fluent in spoken and written English, with the ability to communicate clearly and confidently across all levels of the organisation.

What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social- team and sport events
• Training opportunities

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

Join Avon as an OPEX Engineer

At Avon, we're committed to making our manufacturing processes safer, leaner, and more efficient. We're looking for an OPEX Engineer to help us drive continuous improvement and innovation across our operations. If you're passionate about process excellence and want to make a real impact, this could be the role for you.

What you'll be doing:

As an OPEX Engineer, you'll take ownership of production standards and targets, ensuring our manufacturing processes are optimized for quality and efficiency. You'll collaborate with cross-functional teams to lead improvement projects, support new product introductions, and drive operational excellence. Your work will directly influence productivity, cost, and quality outcomes across the business.

What you'll be working on:

• Developing and maintaining manufacturing standards through time studies and audits
• Supporting new product development by setting production parameters and conducting line trials
• Leading Lean Six Sigma and Total Flow/Quality Improvement initiatives
• Analyzing production data to identify and resolve issues in productivity, quality, and layout
• Updating labor costs and scrap factors for financial planning
• Creating standardized procedures and training materials for continuous improvement

What we're looking for:

• Bachelor's degree in Industrial Engineering
• At least 2 years of experience in manufacturing (cosmetics, consumer goods, or pharma preferred)
• Knowledge of Lean Six Sigma, motion and time study, FMEA, SPC, and root cause analysis
• Proficiency in tools like AutoCAD, Minitab, and Microsoft Office
• Certified or trained Lean Six Sigma Green Belt is a plus
• Strong analytical, problem-solving, and project management skills
• Ability to work cross-functionally and communicate effectively across teams

The Operational Excellence Supervisor is responsible for supporting process improvements, ensuring compliance, and helping branches and delivery teams work more efficiently. This role includes creating and delivering training, providing real-time support to operations staff, and assisting with the rollout of new policies and procedures.

The supervisor also monitors delivery performance through audits and helps identify areas for improvement. This position is key to maintaining high standards in daily operations and supporting continuous improvement across the organization.

• Develop and implement a comprehensive training and development strategy to enhance the operational capabilities of delivery branch personnel.
• Design and produce training materials, guides, and resources to support learning initiatives.
• Conduct regular refresher training sessions focusing on top operational challenges to reinforce compliance and process adherence.
• Serve as the primary point of contact for gateway and delivery personnel, providing real-time support on system usage and operational processes.
• Address and resolve process-related inquiries and escalate system concerns where necessary.
• Collaborate with delivery supervisors, branch managers, and area managers to review and discuss process enhancements before implementation.
• Assist in drafting and refining policies related to operational processes and regulatory compliance.
• Support the execution of new processes and standards across gateway and delivery branch, ensuring alignment with corporate policies.
• Conduct process audits to monitor and ensure compliance with established policies.
• Develop and execute a monitoring strategy to ensure consistent application of JRS operational processes across operations.
• Conduct regular delivery branch and gateway surveillance audits to identify non-compliance issues and recommend corrective actions.
• Organize and facilitate focus group discussions to gather employee feedback and operational insights.
• Performs other duties as assigned by the Immediate Head.

Job Qualifications:

• Bachelor's degree in industrial engineering, Business Administration, or a related field.
• At least 1 year of experience in logistics operations, process improvement, or data analysis (experience in courier or logistics industries is an advantage).
• Familiarity with continuous improvement methodologies such as Lean, Six Sigma, or Kaizen (Certification is a plus).
• Strong analytical and critical thinking skills, with proficiency in Microsoft Excel and other data analysis tools.
• Excellent communication, coordination, and problem-solving skills.
• Willingness to travel for branch audits, field observations, process immersions, and training activities.

Preferred Skills:

• Ability to conduct time and motion studies to evaluate productivity and recommend solutions for workload balancing, manpower optimization, and process improvement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced and dynamic environment.

The Operational Excellence Analyst plays a key role in identifying, analyzing, and improving operational processes within the operations. This role focuses on enhancing efficiency, reducing costs, improving service quality, and ensuring the delivery runs smoothly. The analyst collaborates with cross-functional teams to implement best practices, monitor performance metrics, and drive continuous improvement initiatives.

Duties and Responsibilities:

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Process Analysis and Improvement

· Analyze current operational workflows across branches and delivery teams.

· Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights

· Identify bottlenecks, inefficiencies, and areas for improvement.

· Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

Project Management

· Support or lead projects aimed at operational improvement.

· Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

Training and Documentation

· Assist in creating and updating standard operating procedures (SOPs) and training manuals.

· Support in training or workshops to ensure process compliance and awareness.

Compliance and Quality Assurance

· Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

Qualifications

● Bachelor's degree in Industrial Engineering, Business Administration, Logistics, or related field

● At least 1 year experience in operations, process improvement, or data analysis (experience in courier/logistics is an advantage)

● Knowledge of Lean, Six Sigma, or Kaizen methodologies (certification is a plus)

● Strong analytical skills and proficiency in tools like Excel

● Excellent communication, coordination, and problem-solving skills

● Willingness to travel for branch immersions, field observations, and training

Preferred Skills

· Experience with courier operations, logistics networks, or process documentation

· Ability to conduct time and motion study to measure productivity and recommend workload balancing, manpower optimization, and process redesign

· Ability to manage multiple priorities in a fast-paced environment

The OPEX Manager is responsible for leading the delivery of Operational Excellence (OPEX) initiatives within LexisNexis Risk Solutions, applying Lean, Six Sigma, and Agile methodologies to drive continuous improvement and operational effectiveness. This role contributes directly to the strategic priorities of LexisNexis Risk Solutions while also advancing the Next State Maturity Model (NSMM) and supporting the transformation of RELX | Reed Elsevier into an innovation hub for the enterprise. Acting as a Scrum Leader, the OPEX Manager orchestrates end-to-end delivery of capability-building and transformation initiatives, including Continuous Improvement (CI), Just Do It (JDI), Rapid Improvement Events (RIE), Process Harmonization, Customer Experience (CX), and Agile practices.

While the OPEX Manager is not responsible for executing AI or automation projects, they are expected to identify opportunities where automation, including RPA and AI, can add value and collaborate with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data-driven problem solving, and ensuring OPEX efforts are tightly aligned with both LexisNexis Risk Solutions objectives and the broader RELX I Reed Elsevier operational excellence strategy. Strong process analysis skills, stakeholder engagement, and the ability to lead cross-functional teams are essential for success in this role.

Accountabilities:

Operational Excellence & Continuous Improvement

• Lead and manage the delivery of Operational Excellence (OPEX) and continuous improvement (CI) initiatives and projects using Lean, Six Sigma, Agile, and other methodologies, ensuring alignment with business strategy and measurable outcomes.
• Facilitate operational excellence ideation sessions to maintain a robust pipeline of improvement opportunities, including those suitable for AI and automation—and coordinate the handover of qualified use cases to the Risk RPA Team for evaluation and implementation.
• Conduct workshops and improvement events (e.g., Just Do It (JDI), Rapid Improvement Events (RIE) to drive process optimization, harmonization, and improved customer experience.
• Serve as Scrum Leader for agile OPEX squads, ensuring effective sprint planning, cadence, and backlog prioritization.
• Facilitate CI training programs such as CI Champion, Yellow Belt, Green Belt, and other relevant modules to build internal capability.
• Educate, coach, and mentor CI practitioners, including Green Belts and Yellow Belts, on Lean Six Sigma tools, methodologies, and project execution.

AI/Automation Opportunity Recognition

• Collaborate with stakeholders to capture and document AI and automation use cases identified during CI and OPEX initiatives, and hand them over to the Risk RPA Team for further assessment, sizing, and execution.
• Promote awareness of automation successes, ideas, and best practices through the OPEX Forum and other business-wide communication channels.

Core Competencies:

Operational Excellence and Business Alignment

• Demonstrates deep knowledge of Operational Excellence (OPEX) methodologies, including Lean, Six Sigma, and Agile.
• Maintains a working understanding of automation and AI concepts to identify improvement opportunities and collaborates with the RPA Team for sizing and execution.
• Ensures all OPEX initiatives are aligned with the strategic direction, goals, and priorities of LexisNexis Risk Solutions while contributing to the broader RELX I Reed Elsevier OPEX transformation vision.
• Partners effectively with business leaders and functional owners to define, scope, and prioritize initiatives that support growth, efficiency, and enhanced customer experience.
• Builds credibility through cross-functional collaboration, stakeholder alignment, and up-to-date domain knowledge.

Change Catalysts/Agility

• Acts as a change agent who energizes others to embrace improvement.
• Champions continuous improvement initiatives and fosters an organizational climate that embraces innovation and adaptability.
• Supports individuals and teams in navigating change, and helps embed a culture of data-driven, sustainable improvement.

Project Management

• Develops trusted two-way communication with stakeholders and cross-functional teams.
• Leads projects with clarity, regularly measures and evaluates progress, and focus on results with empathy for team needs.
• Delegates effectively, resolves conflict proactively, and stays attuned to team dynamics and individual concerns.
• Demonstrates accountability and follow-through in delivering value from OPEX and CI initiatives.
• Understands when RPA and AI are appropriate solutions and collaborates with relevant teams to evaluate feasibility.
• Calculates ROI across different project types to support prioritization and ensure alignment with strategic business value.

Qualifications:

• Bachelor's degree holder
• Must have at least 7 years of relevant working experience.
• At least 3 years of which is experience in leading automation projects (e.g. RPA and other industry-leading automation solutions) -
  preferred
• Six Sigma Trainings and Certification (GB, BB, MBB) –
  preferred
• Automation Training and Certification -
  preferred
• Agile Training and Certification –
  preferred
• Project Management Trainings and Certification (PMP, Prince2, Scrum Master) –
  preferred
• Excellent communication skills (written, verbal and presentational)
• Willing and able to work on any flexible shift to meet business needs

Why Join us?

⦁ Optimized Hybrid Work Arrangement

⦁ HMO coverage on first day with up to 4 dependents

⦁ Generous retirement package with company matching

⦁ Work-Life Balance

The Operational Excellence Consultant plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.

Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.

Position Responsibilities:

• Execute the operational excellence projects assigned by the Operational Excellence Director.
• Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
• Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
• Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros.
• Experience with creating and producing process maps that illustrate step-by-step processes.
• Knowledge of configuration changes such as flows, fields, page layout, custom setting.
• Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
• Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
• Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
• Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
• Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
• Strong problem solving and demonstrate out of the box thinking.
• Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
• Actively monitors risks and escalation as needed; anticipates and mitigates risks.
• Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
• Strong internal network, shares ideas with others, participates in brainstorming sessions.
• Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
• Owns their career development and takes advantage of available resources to advance technical and business skills.
• Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach.
• Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives.
• Design structured approaches and processes based on the GBS Operational Excellence Framework.
• Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
• Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects.
• Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
• Complete high quality project deliverables within the defined project timelines.
• Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations.
• Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects.
• Support tracking of benefits and document performance improvement from deployed Operational Excellence projects.

Ambassador for Operational Excellence Culture in GBS

• Support the updating of the GBS Operational Excellence Framework.
• Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams.
• Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects.
• Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.

Other Roles

• Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.

Qualifications:

Knowledge and Skills

• Knowledge of BPO operations management concepts
• Understanding of common BPO output metrics and the related CTQs
• Knowledge of business process management concepts
• Advanced knowledge on MS Office
• Knowledge of Basic Statistics and ability to perform basic data analysis
• Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
• Excellent written and verbal communication skills

Experience & Qualification

• Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
• Desired
• Insurance industry experience
• Experience implementing process and performance improvement projects (BPO Industry)
• Certified COPC Implementation Leader
• LEAN Six Sigma Certification
• Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
• Experience in developing & facilitating management trainings

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

1. Continuous Improvement & Optimization

• Document and re-engineer existing processes, policies, and SOPs
• Recommend enhancements that promote scalability and consistency
• Establish compliance tollgates and create tools to support operational excellence

• Develop QA trackers and mini-dashboards to reinforce standards

• High-Impact Client Engagement

• Build strong, trust-based relationships with clients

• Partner with Sales and Client Services to align on metrics of success

• Regularly present insights, progress, and recommendations through executive-ready reports and presentations

• Consultative Selling & Strategic Influence

• Identify opportunities to pitch solutions based on operational gaps

• Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

• Operational Problem Solving

• Conduct root cause analysis (RCA), trend analysis, and data storytelling

• Present insights and solutions in engaging, data-driven formats

• Collaborate with clients to co-create targeted interventions and measure their success

• Insight-Driven Analytics

• Solve client reporting challenges using real-time, customized dashboards

• Design and deliver centralized performance monitoring tools
• Extract valuable insights from data to address client pain points and elevate team performance

What You'll Bring:

• A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
• Excellent communication skills and confidence in client-facing conversations
• Experience in process documentation, quality assurance, or operational consulting is a plus
• A natural curiosity and a builder's mindset
• Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

• You're seen by clients as a partner, not a support.
• Your dashboards and insights consistently lead to real business outcomes.
• You help turn complex challenges into structured, data-backed solutions.

Responsibilities:

• Preparation, training, implementation, and auditing of Operational Excellence guidelines and methods for the entire Ivoclar Vivadent Group, following the strategy
• The Operational Excellence (OE) trainer and "change agent" will drive our OE implementation efforts and transformation plan, which utilizes OE tools and engages employees in waste elimination and continuous improvement through training, auditing, and monitoring of tasks and projects
• Manages and supports global and local OE projects and other projects (i.e. relocation of processes, new products, etc.)
• Provides OE expertise to leadership and ensures compliance based on OE Principles through coaching
• Provision of valid project management instruments/tools across the company
• Organizes knowledge transfer between departments and locations (best practice sharing)

Qualifications:

• Bachelor's Degree graduate in any related course of Engineering. At least 2-3 years of related professional experience as a process engineer, change agent, or process improvement expert.
• Experience in Operational Excellence / Lean methodology, tools & principles is an advantage
• Basic knowledge of project management
• Good computer skills (MS Office, SAP, etc.)
• Good English skills (spoken and written)
• Knowledge of quality management systems
• Preferably, applicants must be willing to work in Cabuyao, Laguna (Temporarily until transfer to Lipa).
• Applicant must also be residing in Lipa City, Batangas (Malvar, Lipa, Tanuan, Sto. Tomas) or neighboring cities (Cabuyao, Calamba, San Pablo) and willing to work in Lipa City, Batangas, in Q New Company Location by 2026).