24 Operational Efficiency jobs in the Philippines

Lead the Way as Our Operational Excellence Supervisor!
Pasay – Paranaque are (Near NAIA) | On - site | Day shift (8:00 AM to 5:00PM) - Monday to Friday br>
Are you a leader who loves making things work better and safer? We're looking for an Operational Excellence Supervisor to help us make sure everything runs smoothly at our locations in Manila, Clark, and Kalibo.

Be the Force Behind Operational Excellence!
In this role, you’ll play a vital part in ensuring workplace safety, boosting efficiency through our GATE OPEX system, identifying smart cost-saving opportunities, tracking performance with KPIs, and developing strong, skilled teams. If you're driven to lead with impact and thrive in a fast-paced environment, we want you on our team! < r>
Requirements:
- Graduate of 4 years Business Course. MBA is an advantage
- Minimum 7-10 years of successful experience as a Manager or Assistant Manager in the airline or a closely related service industry, with international experience being a plus.
- Solid experience in finance, including budget creation and execution.
- Proven track record of successfully leading a team of Managers and Supervisors in an operational setting.
- Strong innovation track record with demonstrated application of change management principles.
- Advanced proficiency in MS Office Suite (Excel for financial planning and analysis, etc.).
- Excellent verbal and written communication skills, along with strong business and management acumen.
- Above-average mathematical skills for various computations and data interpretation.

The **Operations Excellence Consultant** will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
Operational Excellence in Insurance
+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
+ Develop and track KPIs to measure operational performance and transformation impact.
Digital Transformation & Emerging Tech Integration
+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
+ Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
+ Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Data Analytics & Insight Generation
+ Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
+ Build dashboards and visualizations to support data-driven decision-making across departments.
Change Management & Stakeholder Engagement
+ Support change initiatives to ensure smooth adoption of new technologies and processes.
+ Facilitate workshops to identify improvement opportunities and align stakeholders
+ Help build transformation capabilities across the organization.
**Required Qualifications:**
+ Bachelor's degree in Business, Information Systems, or related field
+ 3-5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
+ Strong understanding of insurance operations and regulatory environment.
+ Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
+ Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
+ Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
**Preferred Qualifications:**
+ Experience with insurance processes and platforms
+ Experience in agile project delivery and digital solution deployment.
+ Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
+ Familiarity with automation platforms (e.g., UiPath, Blue Prism).
+ Knowledge of cloud platforms (e.g., AWS, Azure) and API integrations.
+ Understanding of regulatory compliance and data privacy in insurance.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

No Relocation Assistance Offered
Job Number #168085 - Cebu City, Cebu, Philippines
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Brief introduction - Role Summary/Purpose :**
+ This role is not an office based role, you will provide on the ground leadership for the extensive Merchandiser and Coordinator resources within the assigned region.
+ The role's primary focus is to drive Everyday Great Execution at Store Level. The Operational Excellence Manager will ensure that the 7P plans agreed with our National Customers are implemented with excellence, and will directly impact Sales growth and our ability to deliver against our goals.
+ Success will require an individual with strong attention to detail and an ability to influence external stakeholders, including Store Managers and our 3rd Party merchandise agency partners. You should possess a strong understanding of in-store Retail Operations and know what great Retail Execution looks like.
+ The individual will work closely with the Customer Management teams to ensure our Merchandise Partners are executing in line with our Priorities and Plans. Through training and mentoring you directly advance the capabilities of the team on the ground to improve efficiency, retention and unlock growth.
+ The role will actively engage with In-Store Management to help resolve issues and find new opportunities. You will use data and digital tools to track compliance to our Retail Standards and provide a direct feedback loop to the customer teams
**Responsibilities:**
**1. Superior Execution across DT Retail Environments**
+ Align with the In-Store Team & Customer Teams the Cycle Priorities each month
+ Ensure implementation of the Cycle plan by the 3rd Party Merchandiser Team on the ground
+ Lead and Track the implementation of the plan and compliance to the Retail Standards within the Region through digital/data tools and on the ground assessment and in-store audits
+ Champion the implementation of Digital tools to enable efficiency and data driven decision making
**2. Capability Development**
+ Conduct assessments of the Merchandiser team capabilities and creates a plan to elevate based on needs
+ Implements Training within the Region to develop our partners with a focus on being 'Exceptional in the Fundamentals of Execution'
+ Engage and Collaborate with the Customer team and ISM team to deliver against the capabilities plan
**3. Customer Engagement**
+ Directly engages with Store Operations team of our Customers to identify opportunities to improve execution and unlock growth
+ Partner with the 3rd Party Merchandiser Agency to engage with Stores and resolve significant Execution challenges
**Required Qualifications :**
+ Bachelor's degree preferably in Business Administration, Management or related field.
+ Minimum 5 of relevant experience in Customer Development field sales handling both direct and indirect trade accounts with consistent track record of excellent performance
+ Experience in online platforms and digital commerce
**Preferred Qualifications :**
+ Able to build good relationship w/ Customer Development Team to influence in the planning and implementation of various customer strategies
+ Good communication skills to provide inputs during commercial meetings
+ Knowledgeable on omnichannel and phygital
+ Financial knowledge (P&L) to recommend initiatives that brings financial results and understanding the impact on the business and return on investment
**#LI-AP1**
**#colgateemployee, #teamcolgate, #wearecolgate, #buildafuture, #CPValues**
"We are Hiring!"
Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-On-site

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead?
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**POSITION TITLE:**
Cadet Analyst, OPEX & Quality
**DEPARTMENT:**
Copeland Philippines - OPEX & Quality
**CATEGORY/LEVEL:**
EG-A2/A3
**WORK LOCATION:**
Manila
**REVIEW DATE:**
June 2023
**EFFECTIVITY STATUS:**
June 2023
**ORGANIZATIONAL RELATIONSHIPS**
**Reports to:**
Supervisor, OPEX & Quality
**Supervises the ff:**
None
**OTHER WORKING RELATIONSHIPS**
**Inside organization:**
Lean Enterprise Manila Team
QMS Core Team
**Outside organization:**
Manila Enterprise Support Group
**JOB OBJECTIVE:**
The Cadet Analyst, OPEX & Quality will support the Copeland Philippines group through the administration and implementation of activities related to Operational Excellence and Quality Management Systems programs and initiatives.
**RESPONSIBILITIES AND OUTPUTS:**
**(1) Quality Management Systems**
Supports the Quality Management Lead/Representative in ISO Certification related tasks/activities:
**Internal Quality Audit** - aids LIQA in tasks related to the coordination and preparation for internal quality audit process.
**Process and Records Management** - assists the Document Control Lead in managing and improving the process & records process and repository.
**Corrective Action Report and Root Cause Counter Measure** - assists the Quality Circle Lead in the maintenance of the CAR and RCCM Tool. Provides support to teams in facilitating root cause analysis
**Risk and Opportunities** - assists the Risk Controller in reviewing and monitoring entries in the Integrated Risk Registry.
Responsible in organizing & coordination of ISO related events such as External Audit, QMS Week, QMS Roadshows, QMS Core Team Meeting/Planning, etc.
Development of actionable reports and dashboards for data/ information related to Quality Management Systems
**Time (%)** 40%
**(2) Operational Excellence**
Supports the implementation of OPEX & Continuous Improvement programs (IMPACT, Waste Walk & Innovation) Develop visualizations and report dashboards Conceptualize intuitive tools that will enhance usability and enable positive user-experience Responsible in organizing & coordination of Continuous Improvement related events Co-coach IMPACT Projects and audit Waste Walk submissions Co-facilitate Practical Problem Solving Training Optimize processes and workflows by utilizing automation tools (Office 365, SharePoint, PowerApps) for Quality Management System and Continuous Improvement related activities
Time (%) 40%
**(3) Additional Functions**
Performs other miscellaneous duties and special assignment as may be required by the immediate superior
Time (%) 20%
**JOB SPECIFICATIONS**
**EDUCATIONAL BACKGROUND**
+ Bachelor's Degree in Industrial Engineering or equivalent course
**WORK EXPERIENCE OR TRAINING**
+ Fresh Graduates or with one (1) year work experience in a manufacturing or shared services environment
**SKILLS AND ABILITIES**
+ Knowledgeable in PDCA (Plan Do Check Act) and/or DMAIC (Define Measure Analyze Improve Control) methodology.
+ Familiar with Lean Concepts
+ Excellent Oral and Written Communication Skill
+ Analytical Thinking and Problem Solving
+ Knowledgeable in Microsoft Office Suite:Intermediate proficiency in MS PowerPoint, MS Word, MS Outlook, SharePoint, Office 365 (required)Basic MS Access, MS Visio, MS SharePoint (preferred)
+ Knowledgeable in Data Visualization tools like Power BI and DOMO (preferred)
**OTHER WORK CONDITIONS**
+ Able to exercise Teamwork and Collaboration
+ Fast learner and Flexible to an ever-evolving environment
+ Ability to work on a hybrid set-up
**COMPETENCY PROFILE**
+ Quality, Continuous Improvement, Analytics
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave?
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live?
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

**What you'll do:**
The Global HR OPEX Senior Analyst plays a play a pivotal role in enhancing the efficiency and effectiveness of HR processes, driving continuous improvement, and achieving Eaton's strategic objectives. As a key contributor, the incumbent will participate in Business Process Improvement (BPI) and Kaizen events, ensuring alignment with the overall HR structure and strategy. Responsibilities include planning and execution on continuous improvement activities, transitioning work between groups and functions, and ensuring a strategic approach to HR operations.
**HR Operational Excellence / Continuous Improvement**
+ Identify opportunities for process enhancements, waste reduction, and cost savings across the HR function.
+ Leverage Lean/Six Sigma strategies and Eaton's Business System (EBS) tools to drive efficiency.
+ Document current state analyses, compare with best practices, and support implementation of standardized business processes.
+ Collaborate with HR/COE teams to establish and improve harmonized processes using lean techniques (e.g., value stream mapping, process mapping).
+ Ensure accurate documentation of detailed procedures and working instructions for HR processes.
+ Support change management strategies during process implementations - ensuring implementation communications are completed and supporting the planning and setting up Sprints, retrospective meetings, and daily meetings.
+ Collaborate with the HRS leader to maintain an "at ready" BCP (Business Continuity Plan) for HRS centers.
**CI Capability Building**
+ Contribute to enhancing CI functional competency in HR by utilizing EBS tools effectively.
+ Monitor and collaborate with HRS team on KPI metrics for operations support
+ Foster a culture of continuous improvement within the HR function through coaching, engagement, and closed feedback loops
+ Utilization of corporate EBS team to embrace elements of the Continuous Improvement Framework (CIF), Six Sigma, and Lean tools.
+ Incorporate relevant tools, resources, and instructional materials into standard work.
+ Champion data privacy and protection through the ZIC process and drive process improvements based on entries.
**Digitization and Technology Support**
+ Identify opportunities for digitalization and automation within HR processes.
+ Participate in pilot programs aimed at automating tasks, processes, and data flows.
+ Support reporting aligned with CI programs to monitor efficiency and productivity improvements, and gather reporting requirements for future enhancements.
+ Submitting and monitoring requests for ServiceNow enhancements based on HR and HRS requests, considering user experience, business case and global standardization.
**Qualifications:**
**Education level required**
+ University Degree in HR, Psychology, Business Administration, Engineering desired, other areas welcome.
**Years and area of experience required**
+ Minimum 2 years of experience with process improvement and/or technology implementations
**Requirements**
+ Knowledgeable and experienced with Lean/ Six Sigma tools - SS/ Lean Green belt certification preferred
+ Experience with HR processes is a plus.
+ Passion for Continuous Improvement
+ Demonstrated ability for effective change management.
+ Skilled at metrics and data analysis
+ Project Management skills
+ Strong customer service and customer experience focus, organizational and communication skills
+ Demonstrate strong process and results orientation in terms of ownership of accomplishments, juggling multiple priorities and sharing of knowledge
+ Strong problem solving, conflict resolution skills
+ Able to collaborate with peer resources and gain alignment and buy-in for key initiatives
+ Technical aptitude to learn, understand and develop in HR platforms and technologies such as ServiceNow, Visier, etc.
+ Understanding and working knowledge of ServiceNow, HRMS, SuccessFactors and other key HR support processes and systems desirable.
+ Ability to work on multiple projects at once, with varying complexities, and prioritize tasks effectively
#LI-SR

Job Summary:
Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. br>
Primary Responsibilities
• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities < r>•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analyzing, and defining best practices (internal & external to the organization) < r>•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation < r>•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums < r>•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organization < r>•Build and maintain effective partnership with local and onshore stakeholders < r>•Utilize leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perfor ongoing reviews to ensure customer needs are met

Required Education
• Bachelor's Degree or equivalent combination of education and work experience < r>
Required Experience
• 3- 5 years relevant experience < r>
Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore < r>•Excellent workshop facilitation and data gathering skills < r>•Process flow design and optimization < r>•Project management skills (implementation to completion) < r>•Excellent stakeholder management skills < r>•Familiarity with process automation tools < r>•Excellent use of desktop data applications – e.g. Power BI and Excel
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects < r>•Strong agility and flexibility < r>
Preferred Experience
• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has ed multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance < r>•At least 2 years relevant experience in general management, leadership and team coaching preferred < r>•Working experience in a consulting or shared services environment preferred < r>•Graduate degree in Business, Engineering or related disciplined < r>•Lean Six Sigma Green Belt Certification or equivalent < r>
Preferred Knowledge
• Knowledge in process & data analysis < r>•Knowledge in Lean/Six Sigma, Quality Management < r>•Knowledge of Process Maturity Framework < r>•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions < r>•Deep understanding of definition, implementation and analysis of metrics and providing insights < r>•Application of CI tools – e.g. process mining or statistical tools
•Preferably with knowledge in the Insurance industry

*Review and assess the adequacy and effectiveness of Company policies, processes, and procedures.
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.

QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.

Hiring Range: Php 57,000 - 63,000