2,207 Onsite Support jobs in the Philippines

Job Scope: Onsite IT Support

Position Title: Onsite IT Support Technician

CG PH

Salary: 30 K to 35K PHP

Working Conditions:

* This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

* Ability to lift and carry computer equipment.

* Monday-Friday (9hrs shift) 12noon-9pm/9pm-6am.

* On call/Remote support on weekends as per need basis.

* Pasay (2Ecom -near Mall of Asia office)

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

* Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

* Diagnose and resolve hardware, software, and network issues.

* Install, configure, and upgrade computer components and software applications.

* Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

* Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

* Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

* Install, configure, and update software applications on user devices.

* Troubleshoot and resolve issues related to operating systems and software applications.

* Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

* Assist in the setup and configuration of network devices, such as routers, switches, and access points.

* Troubleshoot network connectivity issues and assist in resolving network-related problems.

* Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

* Implement and enforce security measures to protect systems and data.

* Educate end-users on best practices for security and data protection.

6. Documentation:

* Maintain accurate records of hardware and software inventory.

* Document solutions to common issues for knowledge sharing.

* Preparation and submission of activity reports

7. User Training:

* Conduct training sessions for end-users on basic IT procedures and best practices.

* Provide guidance to users on utilizing IT resources effectively.

* Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

* Collaborate with the IT team to escalate and resolve complex issues.

* Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

* Minimum of (1-2) years of experience in providing onsite IT support.

* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

* Proficient in troubleshooting hardware, software, and network issues.

* Strong knowledge of operating systems (Windows, macOS) and common software applications.

* Familiarity with basic network concepts and protocols.

* Experience with ticketing tool (preferably ServiceNow)

* Troubleshooting experience on MS O365 suite

* Incident and management knowledge.

* Excellent communication and interpersonal skills.

* Problem analysis and solving skills.

* Attention to details.

* Team Player.

* Planning and organizing.

* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Position - IT Onsite Support

Location - Pasay

Experience - 2 years

Job Description -

• Minimum of 4+ years of experience in providing onsite IT support.

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

• Proficient in troubleshooting hardware, software, and network issues.

• Strong knowledge of operating systems (Windows, macOS) and common software applications.

• Familiarity with basic network concepts and protocols.

• Experience with ticketing tool (Must Have
ServiceNow
)

• Troubleshooting experience on
MS O365 suite

• Incident and management knowledge.

• Excellent communication and interpersonal skills.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

• This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

• Ability to lift and carry computer equipment.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

We are seeking a proactive and highly motivated L2 Onsite Support to join our team. This role is responsible for hands-on support in IT site management, ensuring smooth IT operations for both internal and external users. The successful candidate will support infrastructure, applications, user access, and local IT operations in line with global IT standards and procedures.

• Provide on-site and remote support to end-users, infrastructure components, and non-PC devices (e.g., handheld scanners, printers, AV equipment, mobile devices).
• Assist with the setup and support of internal and external meetings/events.
• Manage ingress and egress of IT materials and coordinate with vendors.
• Perform daily system and safety checks to ensure all IT systems are operational.
• Conduct internal IT audits and support audit readiness.
• Handle IT procurement processes including quotation requests, PR/PO creation, invoice processing, and vendor payment follow-ups.
• Administer user access requests in accordance with company policies.
• Assist Application Owners with user access attestations.
• Manage service desk tickets: logging, escalating, following up, and closing.
• Provide support for network equipment and facilities (MDF/IDF rooms).
• Assist in troubleshooting and coordinating with application SMEs and support teams.
• Maintain IT inventory from acquisition to disposal, including storage housekeeping.
• Liaise with vendors to ensure SLA compliance.
• Assist with local IT financial reporting and global/local project support.
• Contribute to documentation updates and IT desk procedure reviews.
• Support compliance with Global Information Management (GIM) and Application File Review (AFR) requirements.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support, preferably in a multinational or manufacturing environment.
• Strong technical knowledge of IT infrastructure, end-user support, hardware, and basic networking.
• Familiarity with IT procurement processes and inventory management.
• Experience in handling IT audits, compliance, and documentation.
• Strong problem-solving and troubleshooting skills.
• Ability to coordinate with vendors and internal stakeholders.
• Proficient in using service management tools (e.g., ServiceNow, Jira).
• Excellent communication and interpersonal skills.
• Self-driven with the ability to work independently and in a team.
• Willingness to work flexible hours, including weekends and holidays as needed.

Join us in shaping the future of IT operations Apply now

Job Description:

• To provide acceptable support and assistance to the Operations Group in managing and delivering services pertaining to onsite terminal installation, servicing, maintenance, retrieval and support call.
• To ensure accurate terminal profile and set up of application download and fixes, initialization and configuration according to client's requirement supported by actual transactions.
• To provide technical guidance, orientation and support onsite for 100% terminal availability for all cashless acceptance as profiled.
• To update and provide project status as per prescribed file format and platform updating within acceptable timely manner.
• To ensure compliance with all company policies and directives, especially on operation related matters.
• To comply with all the other assignments that may be assigned from time to time.

Job Qualification:

• With a strong communication skills, adaptability and work ethic
• Willing to learn and have a good mindset
• Can demonstrate problem-solving abilities, and have a proactive attitude.
• Can work with a team.

Problem-Solving: Strong analytical and troubleshooting skills to resolve complex technical issues in the field.

Communication: Excellent customer service and communication skills to effectively interact with clients, team members, and management.

Adaptability: Ability to work independently, adapt to changing conditions, and travel to various project locations.

Key Responsibilities:

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Proven experience as a Technical Support or IT Support Engineer at least 6 months work experience.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Motorcycle or valid driver's license is an advantage for field deployment.
• Must be residing within Makati City.
• Can Start ASAP
• Must have Valid ID (national ID (physical ID), UMID, passport, postal ID)

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have professional IT Technical Support Engr experience?
• How much is your expected salary for this role?

Work Location: In person

• Resolve day-to-day software and hardware issues related to desktops, laptops and printers
• Helpdesk assistance for standard applications and specialized software
• PC desktop, laptop, software installation and configuration
• Hardware problem troubleshooting and replacement of defective module
• Install and ensure connectivity of workstations, laptops and printers.
• Perform installations, break / fix, on call support.
• Provide timely progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns.
• Ensure that system version of OS and application software is updated.

Qualification:

• Candidate must be graduate of Bachelor's Degree in any IT related course
• Must have at least 1 year experience as Technical Support.
• Must be amenable to work in Taguig.
• Must be willing to work shifting schedule.
• Must be open for Project Based Employment 1yr - RENEWABLE.
• Can start ASAP.

Job Type: Fixed term

Contract length: 12 months

Benefits:

• Company events
• Opportunities for promotion

Application Question(s):

• Are you willing to work in Taguig?
• Are you willing to work shifting schedule?

Education:

• Bachelor's (Required)

Experience:

• Technical support : 1 year (Required)

Work Location: In person

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or "Task Tickets" in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA's.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP's and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner for any issues for warranty and other escalations.
• Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.
• Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms
• Well versed with Data Centre Hygiene activities (Physical vs environmental controls)
• Change management process awareness and ensure it is followed for all infra changes (Break fix/new installation/decommissioning/upgradation).
• Activation & de-activation of Data & Voice ports and troubleshooting any port related issues
• Physically assist in moving and racking/stacking equipment
• Conducting Physical validation of devices in DC and work with cross functional team to mitigate any single point of failure identified.
• Capturing Sniffer and Ethereal / Wireshark log
• Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones
• Installation/configuration and movement of different types ( IP, TDM,SIP) of phones on floor
• Maintaining CMDB of phones installed on floor.
• Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms

QUALIFICATIONS:

• Must be a graduate of any 2-year IT related course or above with 2-3 years of relevant experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
• Strong domain knowledge and technical orientation.
• Knowledge of network and server devices

Job Types: Full-time, Permanent

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Responsibilities:

• Trusted technical advisor to internal and external customers
• Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation
• Efficiently resolves a wide range of issues on a daily basis
• Achieves high CSAT scores
• Understand when to escalate
• Excellent problem-solving and technical skills
• Experienced troubleshooter of technical and software issues
• Understands and appreciates the customer's business needs for IT Services
• Must be able to pull reports and process data to solution responses
• Monitor user verifications & re-verifications
• Use best practices to optimize/consolidate tool usage
• Communicates effectively
• Documents processes, procedures, and self-help documentation
• Efficient, appropriate and timely in communications; both internally and with Customers
• Communicate customer feedback
• Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio

Desired Qualifications:

• 2+ years of experience in technical/software support
• Strong written and oral communication skills
• Ability to work independently efficiently and effectively to resolve customer concerns or issues
• Ability to manage multiple time-sensitive issues
• Experience with customer relationship management tools (e.g., Salesforce)
• Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications:

• 2+ years relevant or related customer service software operations experience
• Service working extensively with customers in fast paced environments
• Excellent problem solving and technical skills

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Qualifications:

• Minimum of 1-2 years of experience in providing onsite IT support.

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

• Proficient in troubleshooting hardware, software, and network issues.

• Strong knowledge of operating systems (Windows, macOS) and common software applications.

• Familiarity with basic network concepts and protocols.

• Experience with ticketing tool (preferably ServiceNow)

• Troubleshooting experience on MS O365 suite

• Incident and management knowledge.

• Excellent communication and interpersonal skills.

• Problem analysis and solving skills.

• Attention to details.

• Team Player.

• Planning and organizing.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

• This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

• Ability to lift and carry computer equipment.

Monday-Friday (9hrs shift) 12noon-9pm/9pm-6am.

On call/Remote support on weekends as per need basis.

Pasay (2Ecom -near Mall of Asia office)