4 Online Coordinator jobs in the Philippines

Patient Intake Coordinator - Virtual Assistant

1000 Manila, Metropolitan Manila Virtual Rockstar

Posted 15 days ago

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Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Patient Intake Coordinator on behalf of a respected physical therapy practice that provides high-quality, patient-centered care through personalized rehabilitation programs.

The Patient Intake Coordinator will play a key administrative role in managing the intake process for new patients. This position focuses on accurate and efficient data entry, transferring information from referrals — including detailed medical and insurance information — into the clinic’s EMR system to establish new cases.

In addition, this role will support waitlist management and other administrative projects as assigned, contributing to the overall smooth flow of patients through the clinic’s system. The ideal candidate is meticulous, dependable, and detail-oriented, with strong data entry and organizational skills.

About Our Client:

The clinic’s culture is guided by its core values — patients first, teamwork without boundaries, unequivocal excellence, passionate learning, and impactful results.

 The team fosters a collaborative, supportive environment where every staff member plays a role in improving the patient experience and ensuring operational excellence.

The practice utilizes Prompt EMR, Slack, and Weave for communication, scheduling, and documentation management, ensuring streamlined coordination and efficiency across all teams.

Responsibilities

Referral & Intake Management

Accurately enter new patient referral information, including medical and insurance data, into the Prompt EMR system.

Review referrals for completeness and ensure all required documentation is received.

Create and establish new patient cases in the EMR in accordance with clinic standards.

Verify data accuracy, cross-checking demographic, insurance, and clinical details.

Maintain compliance with HIPAA and clinic privacy policies.

Waitlist & Administrative Support

Manage and maintain the clinic’s patient waitlist.

Coordinate with the scheduling and intake teams to move patients efficiently from the waitlist into active scheduling.

Assist with periodic audits of referral and intake data for accuracy and completeness.

Provide general administrative support for intake-related tasks or special projects assigned by leadership.

Team Collaboration

Communicate effectively with the intake and operations teams to ensure smooth patient onboarding.

Participate in virtual meetings and maintain open communication via Slack and email.

Track workflow progress and alert the team of any potential bottlenecks or missing information.

Requirements

Prior experience in medical administration, data entry, or patient intake (physical therapy experience preferred).

Strong attention to detail and accuracy in data management.

Experience working in EMR systems (Prompt experience preferred).

Excellent communication and organizational skills.

Tech-savvy and able to adapt to multiple systems and tools (Slack, Weave, Dropbox).

Reliable, proactive, and comfortable working independently in a remote environment.

Strong work ethic and commitment to accuracy and confidentiality.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

This advertiser has chosen not to accept applicants from your region.

Front Office Coordinator - Virtual Assistant

1000 Manila, Metropolitan Manila Virtual Rockstar

Posted 16 days ago

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Job Description

Permanent

This is a remote position.

Virtual Rockstar is seeking a Front Office Coordinator to act as the organizational hub for a small, high-touch concierge practice. This role combines front office, billing, and patient coordination duties to ensure operations run smoothly and patients receive an exceptional experience from start to finish.

You’ll manage patient scheduling, payments, and communication — serving as the first point of contact for patients while maintaining accuracy, privacy, and professionalism in all interactions.

About Our Client:

Our client is a private concierge medical practice dedicated to providing science-driven, patient-first care. Their approach combines personalized service, integrity, and precision in every interaction. The environment is calm, kind, and detail-oriented — ideal for professionals who value empathy, accountability, and proactive communication.

Responsibilities

Patient & Office Coordination

Answer initial patient phone calls and inquiries with warmth and professionalism

Manage the appointment calendar — scheduling, confirming, and rescheduling visits (virtual and in-person)

Coordinate diagnostic appointments (VO2 Max tests, DEXA scans, and follow-ups)

Send onboarding materials including welcome packets, intake forms, and membership agreements

Send after-visit summaries, lab instructions, and follow-up care details

Maintain accurate patient records and ensure confidentiality

Billing & Payment Management

Handle cash and card payments through Clover and QuickBooks

Maintain recurring membership payments; resolve declines or expired cards

Set up and monitor auto-payments for patient memberships

Generate and post invoices and payment records

Support simple bookkeeping and billing reports as needed

Prescription & Refill Coordination

Manage and track prescription refill requests

Coordinate with pharmacies for fulfillment and shipment updates

Ensure all refills are documented accurately in the EMR system

Administrative Support

Conduct daily check-ins and end-of-day summaries with the provider

Participate in weekly operational meetings to review priorities and KPIs

Prepare and organize practice documents and digital records

Assist in standardizing patient education resources and dashboard tracking

Support marketing communication through Mailchimp and manage phone system via Wix

Requirements

2+ years of experience in a medical administrative or patient coordination role

Strong communication and customer service skills

Excellent attention to detail and time management

Tech-savvy and comfortable using:

Google Workspace & Google Drive

Practice Fusion (EMR)

Clover, QuickBooks, and DocuSign

Mailchimp and basic CRM tools

Ability to manage sensitive information with discretion and professionalism

Proactive, reliable, and able to “own the outcome” in daily responsibilities

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

This advertiser has chosen not to accept applicants from your region.

Patient Intake Coordinator - Virtual Assistant

1000 Manila, Metropolitan Manila Unlock HBA

Posted 19 days ago

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Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Patient Intake Coordinator on behalf of a therapist-owned physical therapy company with over 20 clinics across Northern Arkansas.

The Patient Intake Coordinator will be responsible for managing new patient referrals, building charts, coordinating with clinics, and ensuring all referral documentation is accurate and complete. This role serves as a crucial link between providers, clinics, and patients — ensuring every referral is processed promptly and every patient is set up for success from day one.

The ideal candidate is organized, detail-oriented, and proactive, with a strong ability to multitask and communicate effectively in a fast-paced healthcare environment.

About Our Client:

The organization is community-focused and built on a culture of teamwork, collaboration, and family values. Every team member plays a vital role in delivering high-quality care, and the clinic emphasizes communication, reliability, and compassion in every interaction with patients and providers.

This is an opportunity to join a growing team that values efficiency, professionalism, and a shared commitment to improving patients’ lives through movement and rehabilitation.

Responsibilities

Referral & Chart Management

Receive and review incoming patient referrals.

Build new patient charts/cases within the clinic’s EMR system (PROMPT).

Verify referral information and ensure required documentation is attached.

Fax referral updates and confirmations back to referring physicians and clinics.

Coordinate with the referral team and other virtual assistants to ensure all cases are entered accurately and efficiently.

Maintain organized digital records to ensure all clinics have up-to-date information on incoming patients.

Communication & Coordination

Communicate with referring offices to clarify incomplete or missing referral information.

Send updates to clinics on scheduled appointments and new patients.

Support communication between the referral and scheduling teams to ensure patients are contacted promptly.

Participate in weekly team meetings with staff and other virtual assistants.

Administrative Support

Update patient demographics and referral details in the EMR.

Ensure compliance with privacy and HIPAA standards.

Assist the referral department with data entry, faxing, and tracking of referral progress.

Support other administrative tasks as assigned to improve intake workflows.

Tools & Systems Used

PROMPT EMR (electronic medical records system)

Consensus Fax (referral fax system)

Email and text communication for team coordination

Requirements

Prior experience in medical administration, patient intake, or referral coordination (physical therapy experience preferred).

Strong organizational and multitasking skills.

Excellent written and verbal communication abilities.

Tech-savvy and comfortable using EMR systems and fax software.

Detail-oriented with a commitment to accuracy and patient confidentiality.

Team player who thrives in a collaborative environment.

Able to work Central Time hours (Arkansas-based schedule).

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

This advertiser has chosen not to accept applicants from your region.

Patient Care Coordinator - Virtual Assistant

1000 Manila, Metropolitan Manila Unlock HBA

Posted 23 days ago

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Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. 

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.

In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client:

The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.

The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

Scheduling & Caseload Management Monitor therapist caseloads weekly; report under/over targets. Support new patient scheduling into therapist openings. Manage cancellations: call families, offer reschedules, keep calendars full. Maintain waitlist and coordinate moving families into openings. New Patient Paperwork & Intake Support Send intake forms, track completion, and follow up with families. Collect and upload insurance info, consents, and releases before evaluations. Confirm completeness of new patient files prior to first appointment. Reporting & Compliance Prepare weekly dashboard (productivity, cancellations, referrals, A/R). Run Practice Pro audits for accuracy and compliance (documentation, unsigned notes, expired plans). Track therapist paperwork (progress notes, plan of care deadlines, reports). Flag missing items to therapists and follow up until resolved. Communication & Coordination Liaise with families regarding scheduling changes or paperwork needs. Support Admin Director with compliance data entry and account accuracy. Escalate scheduling gaps or compliance risks to leadership. Requirements

Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).

Strong organizational skills with attention to detail.

Excellent communication skills (verbal and written) with a professional and compassionate tone.

Experience using EMR systems (clinic uses Practice Pro)

Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.

Ability to manage multiple responsibilities while maintaining accuracy and professionalism.

Reliable, proactive, and able to integrate as a core member of the client’s team.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines. 

This advertiser has chosen not to accept applicants from your region.
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