4 Online Coordinator jobs in the Philippines

This is a remote position.

Virtual Rockstar is seeking a Front Office Coordinator to act as the organizational hub for a small, high-touch concierge practice. This role combines front office, billing, and patient coordination duties to ensure operations run smoothly and patients receive an exceptional experience from start to finish.

You’ll manage patient scheduling, payments, and communication — serving as the first point of contact for patients while maintaining accuracy, privacy, and professionalism in all interactions.

Our client is a private concierge medical practice dedicated to providing science-driven, patient-first care. Their approach combines personalized service, integrity, and precision in every interaction. The environment is calm, kind, and detail-oriented — ideal for professionals who value empathy, accountability, and proactive communication.

Responsibilities

Patient & Office Coordination

Answer initial patient phone calls and inquiries with warmth and professionalism

Manage the appointment calendar — scheduling, confirming, and rescheduling visits (virtual and in-person)

Coordinate diagnostic appointments (VO2 Max tests, DEXA scans, and follow-ups)

Send onboarding materials including welcome packets, intake forms, and membership agreements

Send after-visit summaries, lab instructions, and follow-up care details

Maintain accurate patient records and ensure confidentiality

Billing & Payment Management

Handle cash and card payments through Clover and QuickBooks

Maintain recurring membership payments; resolve declines or expired cards

Set up and monitor auto-payments for patient memberships

Generate and post invoices and payment records

Support simple bookkeeping and billing reports as needed

Prescription & Refill Coordination

Manage and track prescription refill requests

Coordinate with pharmacies for fulfillment and shipment updates

Ensure all refills are documented accurately in the EMR system

Administrative Support

Conduct daily check-ins and end-of-day summaries with the provider

Participate in weekly operational meetings to review priorities and KPIs

Prepare and organize practice documents and digital records

Assist in standardizing patient education resources and dashboard tracking

Support marketing communication through Mailchimp and manage phone system via Wix

2+ years of experience in a medical administrative or patient coordination role

Strong communication and customer service skills

Excellent attention to detail and time management

Tech-savvy and comfortable using:

Google Workspace & Google Drive

Practice Fusion (EMR)

Clover, QuickBooks, and DocuSign

Mailchimp and basic CRM tools

Ability to manage sensitive information with discretion and professionalism

Proactive, reliable, and able to “own the outcome” in daily responsibilities

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

This is a remote position.

Virtual Rockstar is hiring a Patient Intake Coordinator on behalf of a therapist-owned physical therapy company with over 20 clinics across Northern Arkansas.

The Patient Intake Coordinator will be responsible for managing new patient referrals, building charts, coordinating with clinics, and ensuring all referral documentation is accurate and complete. This role serves as a crucial link between providers, clinics, and patients — ensuring every referral is processed promptly and every patient is set up for success from day one.

The ideal candidate is organized, detail-oriented, and proactive, with a strong ability to multitask and communicate effectively in a fast-paced healthcare environment.

About Our Client:

The organization is community-focused and built on a culture of teamwork, collaboration, and family values. Every team member plays a vital role in delivering high-quality care, and the clinic emphasizes communication, reliability, and compassion in every interaction with patients and providers.

This is an opportunity to join a growing team that values efficiency, professionalism, and a shared commitment to improving patients’ lives through movement and rehabilitation.

Responsibilities

Referral & Chart Management

Receive and review incoming patient referrals.

Build new patient charts/cases within the clinic’s EMR system (PROMPT).

Verify referral information and ensure required documentation is attached.

Fax referral updates and confirmations back to referring physicians and clinics.

Coordinate with the referral team and other virtual assistants to ensure all cases are entered accurately and efficiently.

Maintain organized digital records to ensure all clinics have up-to-date information on incoming patients.

Communication & Coordination

Communicate with referring offices to clarify incomplete or missing referral information.

Send updates to clinics on scheduled appointments and new patients.

Support communication between the referral and scheduling teams to ensure patients are contacted promptly.

Participate in weekly team meetings with staff and other virtual assistants.

Administrative Support

Update patient demographics and referral details in the EMR.

Ensure compliance with privacy and HIPAA standards.

Assist the referral department with data entry, faxing, and tracking of referral progress.

Support other administrative tasks as assigned to improve intake workflows.

PROMPT EMR (electronic medical records system)

Consensus Fax (referral fax system)

Email and text communication for team coordination

Prior experience in medical administration, patient intake, or referral coordination (physical therapy experience preferred).

Strong organizational and multitasking skills.

Excellent written and verbal communication abilities.

Tech-savvy and comfortable using EMR systems and fax software.

Detail-oriented with a commitment to accuracy and patient confidentiality.

Team player who thrives in a collaborative environment.

Able to work Central Time hours (Arkansas-based schedule).

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

This is a remote position.

Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. 

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.

In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.

The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).

Strong organizational skills with attention to detail.

Excellent communication skills (verbal and written) with a professional and compassionate tone.

Experience using EMR systems (clinic uses Practice Pro)

Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.

Ability to manage multiple responsibilities while maintaining accuracy and professionalism.

Reliable, proactive, and able to integrate as a core member of the client’s team.

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.