3 Online Coordinator jobs in the Philippines
WFH - Billing Coordinator
Posted 25 days ago
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Job Description
This is a remote position.
Position Summary:
The Billing Coordinator manages all billing functions to ensure accurate, timely, and compliant invoicing for service calls, projects, and maintenance agreements. This role oversees third-party billing requirements, processes work orders, prepares invoices, and supports quoting for PMs and repairs. The Billing Coordinator plays a critical role in ensuring the company maintains healthy cash flow, minimizes disputes, and provides a professional billing experience for customers and partners.
This role essentially makes sure money doesn’t get “stuck” between service delivery and payment — a critical part of keeping operations running smoothly.
Key Responsibilities:
Third-Party Management
Coordinate billing and documentation requirements with third-party service networks, warranty providers, and national accounts.
Ensure compliance with each third party’s invoicing guidelines and portals.
Track and resolve rejected invoices or disputed charges.
Maintain relationships with third-party administrators to streamline payment processing.
Work Orders and Billing
Review and process technician work orders daily.
Verify that labor hours, parts, and service notes are accurately captured.
Ensure all required documentation (photos, signatures, PO numbers) is attached before billing.
Communicate with dispatch, technicians, or supervisors to resolve missing or unclear information.
Invoicing
Prepare and issue customer invoices in a timely manner.
Double-check accuracy against service reports, quotes, and contracts.
Send invoices through customer-preferred platforms (email, portals, EDI systems).
Monitor accounts receivable aging reports and support collections as needed.
Assist in resolving customer billing questions or disputes professionally.
Planned Maintenance and Repair Quoting
Prepare and send quotes for planned maintenance (PM) programs and repair work.
Review technician recommendations and ensure quotes are complete and accurate.
Track quote approvals and follow up with customers as needed.
Work with the service manager or maintenance coordinator to align pricing with company standards.
Enter approved quotes into the system to generate work orders.
RequirementsQualifications:
Experience:
2+ years in billing, accounts receivable, or administrative role
service industry experience preferred
Technical Knowledge (basic):
Familiarity with HVAC, refrigeration, and cooking equipment services are a plus
Software Proficiency:
Experience with service management platforms (ServiceTitan, FieldEdge, XOi, etc.)
QuickBooks, or similar billing/accounting tools.
Skills:
Strong attention to detail and accuracy.
Ability to manage multiple deadlines and billing cycles.
Excellent communication skills (internal teams, customers, and third parties).
Problem-solving mindset for resolving billing discrepancies.
Performance Metrics:
Success in this role will be measured by:
Invoice accuracy rate (minimal errors or rejections)
Timeliness of invoice processing (days from job completion to invoicing)
Third-party invoice acceptance rate
Quote turnaround time (from technician recommendation to customer delivery)
Support in maintaining healthy accounts receivable (reduced aging >30/60 days)
Benefits Employee Benefits Health and Wellness: Comprehensive HMO coverage for you and your dependents. Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future. Financial Flexibility: Virtual Credit Card for added convenience and purchasing power. Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time. Government Benefits: Full support for required government benefits. Supplemental Pay Types 13th Month Salary: A festive bonus to celebrate the year’s hard work. Overtime Pay: Compensation for your extra effort and time. Night Differential: Additional pay for working late hours or shifts. Incentives: Performance-based incentives to reward your contributions and achievementsWFH - Marketing Coordinator
Posted 27 days ago
Job Viewed
Job Description
This is a remote position.
Role SummaryThis is an execution-focused Marketing Coordinator role, not a creative or strategy-driven one. The position involves the day-to-day execution of marketing activities, focusing on keeping campaigns, events, and content running smoothly. The ideal candidate will be a highly organized, detail-oriented, and reliable self-starter who can work independently with minimal supervision after initial training.
Core Responsibilities:
Content Publishing & Management
Publish blogs, emails, and social media posts prepared by the Content Strategist (not responsible for writing).
Manage website updates such as blogs, event information, menus, and banners.
Set up, update, and manage lists and campaigns within HubSpot.
Reporting
Prepare and deliver the monthly marketing report by the first Thursday of each month.
Ensure reporting is accurate, consistent, and clearly documented.
Events & Conferences
Manage logistics and execution for 2 annual conferences and recurring webinars.
Responsibilities include vendor coordination, booth/furniture ordering, flights and hotel coordination (with accounts payable), scheduling promotions, and ensuring invoices are processed.
Double-check details and ensure all deadlines are met.
Vendor & Partner Coordination
Serve as the point of contact for vendors and event partners.
Ensure smooth communication, timely delivery of requirements, and proper follow-up.
Process Documentation
Create personal checklists during training to support independent task execution.
Keep workflows updated to ensure accuracy and repeatability.
Asset & Sales Support
Assist with routine updates to sales decks, one-pagers, and other marketing assets.
Support the Content Strategist with formatting or asset updates as directed.
Financial Documentation
Record all marketing-related purchases.
Submit receipts and invoices to the admin team within established timelines.
RequirementsTools & Platforms
Use HubSpot, Google Workspace, Canva, project management software, and shared drives.
Learn and manage vendor portals for event logistics as required.
Expectations
Work independently after training with minimal supervision.
Consistently meet deadlines, even when priorities shift.
Maintain a high level of accuracy and attention to detail.
Communicate clearly with both internal team members and external partners.
Contribute to process improvements and efficiency ideas.
Requirements
Must-Haves
Prior experience in marketing support, events coordination, communications, or administrative roles with marketing exposure.
Strong organizational and time-management skills; able to handle multiple projects simultaneously.
Highly detail-oriented, deadline-driven, and reliable.
Strong written and verbal communication skills (clarity and professionalism are key).
Comfortable learning new tools and working in project management or reporting systems.
Self-directed and dependable — able to execute independently once trained.
Nice-to-Have
Familiarity with CRM systems (HubSpot preferred, but not required).
Experience publishing content or updating websites.
Basic Canva skills (editing templates, not design from scratch).
Experience with Google Workspace and project management software.
Benefits Employee Benefits Health and Wellness: Comprehensive HMO coverage for you and your dependents. Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future. Financial Flexibility: Virtual Credit Card for added convenience and purchasing power. Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time. Government Benefits: Full support for required government benefits. Supplemental Pay Types 13th Month Salary: A festive bonus to celebrate the year’s hard work. Overtime Pay: Compensation for your extra effort and time. Night Differential: Additional pay for working late hours or shifts. Incentives: Performance-based incentives to reward your contributions and achievementsPatient Care Coordinator - Virtual Assistant
Posted 3 days ago
Job Viewed
Job Description
This is a remote position.
Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.
The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.
In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.
About Our Client:The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.
The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.
Responsibilities
Scheduling & Caseload Management Monitor therapist caseloads weekly; report under/over targets. Support new patient scheduling into therapist openings. Manage cancellations: call families, offer reschedules, keep calendars full. Maintain waitlist and coordinate moving families into openings. New Patient Paperwork & Intake Support Send intake forms, track completion, and follow up with families. Collect and upload insurance info, consents, and releases before evaluations. Confirm completeness of new patient files prior to first appointment. Reporting & Compliance Prepare weekly dashboard (productivity, cancellations, referrals, A/R). Run Practice Pro audits for accuracy and compliance (documentation, unsigned notes, expired plans). Track therapist paperwork (progress notes, plan of care deadlines, reports). Flag missing items to therapists and follow up until resolved. Communication & Coordination Liaise with families regarding scheduling changes or paperwork needs. Support Admin Director with compliance data entry and account accuracy. Escalate scheduling gaps or compliance risks to leadership. RequirementsPrior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
Strong organizational skills with attention to detail.
Excellent communication skills (verbal and written) with a professional and compassionate tone.
Experience using EMR systems (clinic uses Practice Pro)
Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
Reliable, proactive, and able to integrate as a core member of the client’s team.
BenefitsCompetitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
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