1,206 On Site Support jobs in the Philippines

Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

ABOUT US

As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Foundever's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Foundever collaborates with some of the best-known global brands to help consistently deliver outstanding customer experiences. Foundever is a subsidiary of Groupe Acticall. Visit to learn more.

IT SITE SYSTEMS SUPPORT

JOB DESCRIPTION:

Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment. Install PC's and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location.

• End user support and firefighting. These tasks are performed to provide our internal and external clients with a smoothly functioning and production system. This includes obtaining and updating trouble tickets from the Corporate Response Center and Project Database as required.
• System upgrades. These are performed as needed for the hardware and software used to support the site and its customers.
• Process monitoring. This is done to ensure the successful and timely completion of all scheduled processes that occur within the site or within the area to be monitored by the site.
• Clerical work. This includes all necessary paperwork (timesheets, email, documentation, trouble tickets, etc.) necessary to maintain the proper documentation and necessary support

REQUIREMENTS:

• Preferred – bachelor's degree in computer science, Information Technology, or a related field
• 6 months - 1 year of experience in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player.
• Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures; anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful
• Good communication skills
• Has knowledge or experience in basic internet set-up
• Willing to go onsite with shifting schedule

OTHER DETAILS:

Location: AYALA 30TH | ETON, ORTIGAS | GLORIETTA 1

Schedule: Shifting Schedule

Work Set up: fully work ONSITE

Duties and Responsibilities:

• Deploy and install software applications.
• Provide support for software and hardware issues via Zendesk ticketing system.
• Install and configure operating systems, email accounts, IP addresses, web browsers, workstation networks, and software applications.
• Maintain PCs, servers, communication systems, and network hardware/software.
• Track and update inventory of computers, printers, scanners, and other peripherals.
• Document hardware failures, repairs, pullouts, troubleshooting, and installations.
• Work closely with end users to resolve technical issues.
• Install, configure, test, maintain, and troubleshoot workstations, network peripherals, and related hardware.
• Support planning for upcoming IT projects and hardware requirements.
• Install and troubleshoot telephone lines, units, and Timetrak equipment.
• Plan and schedule software/hardware upgrades, evaluate tools, and train end users.
• Research and recommend new technologies to support future business needs.

Work Schedule & Compensation:

• Work Days: Monday to Saturday (8-hour shift)
• Salary: ₱30,000 + ₱1,200 communication allowance

Job Types: Full-time, Permanent

Pay: Php29, Php30,000.00 per month

Benefits:

• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

We are looking for an
IT Site Support
to provide first-level technical support in a fast-paced call center environment. You will work closely with Site System Support leads, network engineers, and application engineers to ensure smooth operations and deliver excellent end-user support.

Key responsibilities include:

• Providing technical assistance to users in person, via phone, or remotely through the Corporate Response Center.
• Installing and configuring PCs, peripherals, operating systems, and software applications.
• Troubleshooting and resolving hardware/software issues while maintaining high user satisfaction.
• Updating and managing trouble tickets and documentation as required.
• Performing system upgrades for hardware and software as needed.
• Monitoring processes to ensure timely completion of scheduled site operations.
• Completing clerical and administrative tasks such as timesheets, emails, and technical documentation.

Requirements:

• Education
  : Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• Experience
  : 6 months – 1 year of experience in PC hardware/software troubleshooting and end-user support.
• Strong customer service orientation with the ability to work independently and as part of a team.
• Proficiency in
  Windows OS, Microsoft Office, LAN/WAN troubleshooting, and networking devices
  (NICs, routers, switches, hubs).
• Knowledge of
  tape backup/restore, antivirus procedures, and PC imaging
  is an advantage.
• Strong communication and problem-solving skills.
• Basic knowledge/experience in internet setup.
• Willing to work onsite with a
  shifting schedule
  .

Other Details:

• Work Setup
  : Fully Onsite
• Schedule
  : Shifting

• Locations
  :

• Ayala 30th

• Eton, Ortigas
• Glorietta 1, Makati

Education:

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Must have:

• At least 3 years' work experience in Technical Support Field in a BPO setting

• At least 1 year experience in a supervisor role

• Experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements

• Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools

• Working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.

• Working knowledge in Network and System Administration

• Expertise in the installation of programs, including client programs (e.g., Installing and Configuring Windows 7 Client; or 70-270Configuring and Administering Windows XP Client; Managing and Maintaining a Windows Server 2003; or Implementing, Managing and Maintaining Windows Server 2003)

Preferred Certification/s:

1. CompTIA IT Fundamentals (ITF+) Training and Certification

2. CompTIA A+ Certification Training and Certification

3. ITIL 4 Foundation Training and Certification

4. ECQA Certified IT-System Support Engineer (ITSE) training and certification

5. Modern Desktop Administrator Associate training and certification

6. DevOps Fundamentals training and certification

7. Other trainings and certifications related to existing systems, database, network, telecommunications and security techologies e.g. Windows Server 2012, 2016, 2019, Citrix, Dell EMC, Verint, Veeam, Nimble Storage, MS-SQL server, Synology, HP, Amazon Workmail, Office 365, Exchange Server, Skype of Business, MS Teams, AWS, GoDaddy, MS Azure, Nutanix, MS Hyper-V, VMWare, Dell EMC, Veeam, Nimble Storage, MS-SQL server, Synology, HP, cisco, solarwinds, F5 networks, GlobalProtect VPN, PaloAlto Networks, RSA SecureID, Avaya, Lgorithm, WebRTC, Genesys, Dinstar, Yeastar, Teltrac Communications, McAfee, Sophos Endpoint Protection, Sophos Intercept X, PaloAlto Traps Security Manager, Somansa DLP, Qualys, Firemon, Tripwire File Integrity Monitoring, Gemalto Tokens, Safeguard Enterprise Encryption

*Job Title: Project Architect Site Support *

Reports To: Construction Manager

Location: Project Site

*Job Summary: *

The Project Architect Site Support will provide on-site architectural and technical support during the construction phase, focusing on the execution and completion of building works, particularly final finishes for office spaces, central utility buildings, and other commercial/industrial facilities. The role ensures design intent is implemented, construction quality is upheld, and site coordination is effectively managed.

*Key Responsibilities: *

• Act as the architectural field engineer, overseeing and facilitating all architectural aspects of construction works on-site.
• Monitor and supervise finishing works for office buildings, central utility buildings, and other project structures to ensure adherence to approved plans and specifications.
• Coordinate with contractors, subcontractors, and suppliers to ensure timely and accurate execution of architectural works.
• Provide technical support to the construction team in resolving design-related issues and clarifying architectural details during construction.
• Conduct regular site inspections to check construction progress, workmanship quality, and compliance with safety standards.
• Review and validate shop drawings, material submittals, and as-built drawings for architectural works.
• Assist the Construction Manager in progress reporting, issue tracking, and documentation of architectural works on site.
• Support project close-out activities including punch listing, defect rectification, and turnover of completed works.
• Ensure all architectural works are delivered within the project schedule, budget, and quality standards.

*Qualifications: *

• Licensed Architect (RA or equivalent).
• At least 35 years of experience in site-based architectural or field engineering roles.
• Experience in commercial or industrial building construction projects is highly preferred.
• Strong knowledge of architectural detailing, finishing works, and building codes.
• Skilled in reviewing shop drawings, specifications, and construction documents.
• Proficient in AutoCAD and other architectural software; familiar with MS Office and project documentation tools.
• Excellent coordination, communication, and problem-solving skills.
• Willing to be assigned on-site full-time.

Job Title: Project Architect Site Support
Reports To:
Construction Manager

Location:
Project Site

Job Summary:
The Project Architect Site Support will provide on-site architectural and technical support during the construction phase, focusing on the execution and completion of building works, particularly final finishes for office spaces, central utility buildings, and other commercial/industrial facilities. The role ensures design intent is implemented, construction quality is upheld, and site coordination is effectively managed.

Key Responsibilities:

• Act as the architectural field engineer, overseeing and facilitating all architectural aspects of construction works on-site.
• Monitor and supervise finishing works for office buildings, central utility buildings, and other project structures to ensure adherence to approved plans and specifications.
• Coordinate with contractors, subcontractors, and suppliers to ensure timely and accurate execution of architectural works.
• Provide technical support to the construction team in resolving design-related issues and clarifying architectural details during construction.
• Conduct regular site inspections to check construction progress, workmanship quality, and compliance with safety standards.
• Review and validate shop drawings, material submittals, and as-built drawings for architectural works.
• Assist the Construction Manager in progress reporting, issue tracking, and documentation of architectural works on site.
• Support project close-out activities including punch listing, defect rectification, and turnover of completed works.
• Ensure all architectural works are delivered within the project schedule, budget, and quality standards.

Qualifications:

• Licensed Architect (RA or equivalent).
• At least 35 years of experience in site-based architectural or field engineering roles.
• Experience in commercial or industrial building construction projects is highly preferred.
• Strong knowledge of architectural detailing, finishing works, and building codes.
• Skilled in reviewing shop drawings, specifications, and construction documents.
• Proficient in AutoCAD and other architectural software; familiar with MS Office and project documentation tools.
• Excellent coordination, communication, and problem-solving skills.
• Willing to be assigned on-site full-time.

The IT Site Support Specialist provides analytical, technical, and administrative support in the planning, acquisition, installation, maintenance, and diagnosis and resolution of issues in the information technology (IT) facilities of the company.

Inventory of IT Facilities

1. Maintain an inventory of all IT facilities (hardware, software, network, systems, connectivity) of the company.

2. Conduct regular/monthly inventory of all IT facilities.

3. Prepare a report on the monthly status/uptime of all IT facilities.

Maintenance of IT Facilities

1. Prepare schedule/plan for preventive maintenance of all IT facilities.

2. Ensure that the schedule/plan for preventive maintenance for all IT facilities are performed and followed.

Technical Support

1. Install and configure hardware (computer, printer, scanner, telephone, etc.), software, system, and network.

2. Set up email, network, system accounts for new users.

3. Setup data storage and retrieval protocols, adjusting permissions, and maintain data security and integrity during migrations, backups, and day-to day use.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• At least two (2) years of relevant experience in technical support on IT or related field
• Creative in solving problems and in coming up with out-of-box solutions to issues;
• Knowledgeable in hardware setup, software installation and network system connectivity;
• Willing to be assigned in Port of Iligan, Brgy. Poblacion Iligan City

Duties and Responsibilities:

• Receives and responds to workflow requests in the form of trouble tickets through ticketing system.
• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
• Organizes and addresses assigned tickets in appropriate priority order.
• Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
• Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.
• Analyze, evaluate, and prioritize workload of pc techs in your region.
• Must have knowledge in Network and Telephony system
• Accountable for all pc support delivery quality for assigned region.
• Responsible for IT inventory/asset management for assigned region.
• Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

Minimum Requirements:

• At least 3 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience working in a large, fast paced, call center environment utilizing VOIP technology.
• Expert level knowledge of Windows XP and the system registry.
• Good working knowledge of Active Directory, GPO's, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
• Uses consensus approach to drive site wide changes and initiatives.
• Highly proactive; addresses site level issues with appropriate sense of urgency.

FRESH GRADUATES ARE WELCOME TO APPLY

DESCRIPTION:

Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment.

Install PC's and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests.

Monitor all scheduled production processing and act as a backup to the Site System Support Sr. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion.

Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.

REQUIREMENTS:

• Bachelor's degree in IT, Computer Science, or a relevant field.

QUALIFICATIONS

• Demonstrates strong verbal and written communication skills.
• Experience in BPO setup is preferred
• Experience in IT Technical Support/IT Helpdesk is preferred
• Has experience in computer tune-up, software installation, Network troubleshooting, PC Imaging and Microsoft SCCM.
• Knowledgeable in handling DHCP, Active Directory, DNS, FTP
• Handle level 1 and 2 support via onsite, phone and ticketing system.
• Experience in logging incoming problem calls, coordinating actions, following through (tracking) to problem resolution, and generating summary report.
• Amenable to work onsite and in a shifting schedule (Morning Shift, Mid Shift, Night Shift)