19 On Call Specialist jobs in the Philippines

Elder Care Homecare is seeking a dynamic On Call Specialist. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a remote role based in Davao Region, Philippines.

Elder Care has been in operation for over seven years, however our growth has dramatically increased over the last two.

As an On Call Specialist, you will be responsible for connecting with our clients and caregivers. The ideal candidate will have customer service experience, be able to build trust and operate with empathy, and have flexibility with their schedule. On a company wide level we hope you can help to support Elder Care Homecare's growth, mission, and goals of Growing Stronger Together.

If you think you'd be a great fit and have a desire to make a difference in patient's lives, we would love to meet you

Responsibilities:

• Connecting with our clients and caregiver teams outside of regular EST hours
• Foster an alliance with Clients and Families regarding the schedule and care
• Optimize Caregiver's availability based on Client needs
• Confirm schedules with both Caregivers and Clients - communicating any changes
• Communicate with the Billing Dept. and verify Caregiver attendance
• Connect with HR Dept. regarding Caregiver's performance and employment
• Assist in the support and growth of our Caregivers
• Perform other administrative tasks and duties as assigned

What We're Looking For:

• 2+ years experience in Customer Service
• Proficiency with Clear Care Software is a plus
• Must have experience working in an office setting
• History of being efficient and organized while multi-taskig
• Ability to think critically to resolve disputes
• Flexibility around schedule

Job Type: Full-time

Pay: Php50, Php55,000.00 per month

Benefits:

• Work from home

Experience:

• Customer service: 2 years (Required)

Work Location: Remote

Job Summary

• Responsible for welcoming patients with a warmth smile
• Attends to patient's queries, needs and concerns so that they will receive utmost care, guidance and importance
• Effectively communicates and handles requests in a timely manner
• Yielding to achieve customer satisfaction.

Job Specifications

• Candidate must be a graduate of any 4 year medical course or equivalent
• With at least 6 month – 1 year relevant experience
• Must be good communication skills both (oral and written), computer literate and patient oriented

Work for one of the top insurance processing companies in the industry

PATRA CORPORATION is proud to power the process needs for more than 250 Insurance organizations and honored to be a leader in shaping the future of insurance. We are also recognized as America's Fastest Growing Private Companies.

WHY WORK WITH US?

• Patra offers competitive and comprehensive employee benefits
• We are an award-winning company
• Positive working environment
• Work-Life balance

About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

About this job

The PH Call Center Specialist (Administrative Specialist) will support a high-level management team for a US based insurance company.

Patra Core Competencies:

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency:

Knows the Business

· Manage and respond to emails and inbound/outbound calls in a call center environment

· Process and document mortgage changes

· Send, receive and manage all necessary forms and documents via email or fax

· Accurate data entry

· Loves to research

· Comfortable with tools/ platforms

· Goal Oriented

· Voice Support Experience

· Email/ ticketing experience

Leads Others

· Send forms to new customers and provide guidance as needed to process customers' needs

Accountable

· Properly document customer requests and actions taken to resolve the request

· Provide necessary information to carrier per client guidelines

Team Player

· Excellent English verbal and written communication skills

· Communicate effectively with clients and team members

Minimum Requirements

· College graduate

· 1-2 years call center experience

· Previous U.S. Personal Lines insurance knowledge is an advantage

· Excellent computer/ internet/ Microsoft skills

· Outlook calendar and management scheduling

· Experience with Zendesk, EGBAR, ECHO, Occu Net, Office 365 (Outlook and MS Teams, and Unity, preferred but not required

Working Conditions

· Function efficiently in a call center environment

· Ability to work night shift

· Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite

Work Standards

· Interpersonal Skills:

o Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

· Promotes Culture of Respect & Safety:

o Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

o Uses and promotes safe respectful behaviors based on training and lessons learned

· Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Job Type: Full-time

Pay: Php27, Php33,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Application Question(s):

• Do you have US Commercial Lines Insurance experience?

Work Location: Remote

Company Description

This is a full-time remote role for a Call Center Specialist at Safe Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills.

Role Description

This is a full-time remote role for a Call Center Specialist. The Call Center Specialist will be responsible for handling customer inquiries, providing exceptional customer service, managing contact center operations, and ensuring rapid response to customer issues. The specialist will also utilize various computer systems to log and address customer requests efficiently.

Qualifications

• Strong Customer Support and Customer Service skills
• Excellent Communication skills and experience in Contact Centers
• High level of Computer Literacy
• Ability to work independently and remotely
• Problem-solving skills and attention to detail
• Prior experience in IT services or a related industry is a plus
• Bachelor's degree or equivalent work experience in a related field
• Near native English skills verbal/written (other languages is a plus)

Location: Remote – Work From Home

Employment Type: Contract

Salary: ₱18,000 per month

About the Role

We are seeking four (4) experienced Call Center Specialists to join our growing team. The ideal candidates will have prior experience supporting medical practices and be comfortable handling both patient-facing and back-office responsibilities. This is a contract position with a fixed monthly salary.

Key Responsibilities

• Answer incoming calls and assist patients with inquiries
• Process prior authorizations for medical procedures or medications
• Handle medication refill requests accurately and efficiently
• Schedule and confirm appointments
• Perform various back-office administrative tasks as assigned
• Ensure compliance with HIPAA and other healthcare confidentiality standards

Qualifications

• At least 1–2 years of call center experience supporting medical practices (required)
• Strong communication skills in English (verbal and written)
• Ability to multitask and manage time effectively
• Familiarity with healthcare operations, patient coordination, or insurance processes is a plus
• Reliable internet connection and home workstation setup for remote work

Work Schedule

• Full-time: Monday – Friday
• Hours: 8:00 AM – 5:00 PM EST (Philippines night shift)

Salary

• ₱18,000 per month

How to Apply

If you meet the qualifications and are interested in joining our team, please submit your resume and a short cover letter highlighting your relevant medical call center experience.

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Work from home

Work Location: Remote

About the Role

Quality Specialist/Call Monitoring Specialist are responsible for monitoring calls to ensure they meet regulatory and compliance requirements, business rules, and processes. CMS will assess the customer experience, evaluate sales performance, and document any incidents. A key part of their role is to complete scorecards, provide detailed feedback as basis of conducting coaching sessions to support agents' development.

You Will:

• Meet contact center weekly and monthly goals.
• Monitor calls interactions, and tool usage to ensure quality, compliance, and first-call resolution.
• Review sales outputs, customer surveys, complaints, and commendations; track and report findings.
• Complete monitoring forms with performance feedback and maintain accurate records.
• Provide insights and recommendations to managers for quality improvement.

You Have:

• 1–2 years
   of customer service experience.
• At least 6 months experience in call monitoring/quality assurance role
  (REQUIRED)
• Previous experience in 
  Quality, Call Monitoring, QA Scrubbing, Reporting, Calibration
  preferred.
• Strong PC skills and proficiency in office software applications.
• Excellent verbal and written communication skills.
• Basic facilitation, research, and problem-solving skills
  (preferred but not required).
• Strong attendance record and ability to meet personal metric goals.
• Basic knowledge of MS Excel and ability to create simple reports.

Other Details:

• Onsite -
  Glorietta 1, Makati City
• Mondays to Fridays - 4:00 AM - 7:00 PM (Manila Time)
• Fixed weekends off

Job Title: Call Center Fraud Specialist

Location: -Vertis North, Quezon City

Work Arrangement: 100% Onsite

Job Type: Full-Time, Night Shift (US Hours)

Position Overview:

We are seeking a dedicated and detail-oriented Call Center Fraud Specialist to join our esteemed partner in Vertis North, Quezon City. This role focuses primarily on conducting in-depth research on criminal backgrounds, while applying knowledge of federal laws and policies. This position demands a higher level of expertise compared to typical verification roles and requires individuals who are able to work autonomously, analyze complex data, and provide accurate results. Ideal candidates should also have experience in fraud analysis or risk assessment.

• Criminal Background Research: Perform thorough investigations to research and verify criminal records and histories based on client requests.
• Federal Laws & Policies: Utilize knowledge of federal laws and policies to ensure accurate and lawful background checks.
• Fraud Detection & Analysis: Apply fraud analysis techniques to identify discrepancies or suspicious activities within the research data.
• Reporting: Prepare and present detailed, accurate, and comprehensive reports of your findings to stakeholders and clients.
• Compliance: Ensure all research and verification activities comply with legal standards and regulations, maintaining a high level of accuracy and confidentiality.

• At least 1 year relevant experience or any research experience
• Amenability to work onsite, night shift, and work in Quezon City

• Shift: Night Shift (US Hours)
• Work Schedule: Full-time, onsite at Vertis North, Quezon City
• Preferred: Background in criminal justice, law enforcement, or related fields is a plus.
• Technology: Proficient in research tools and systems; familiarity with databases and online research platforms.

Duties and Responsibilities:

Team & Operations Management

• Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT
• Design and implement escalation protocols (L1-L3), act as final point of resolution
• Optimize workforce scheduling, staffing allocation, and cross-functional collaboration

Customer Experience Enhancement

• Analyze customer interaction data (voice/email/chat) to identify pain points and drive process improvement
• Conduct regular Customer Journey Mapping workshops

Technology & Analytics

• Lead CRM system optimization
• Generate in-depth analysis reports to support data-driven decision-making.

Training & QA

• Develop training programs on soft skills & product expertise
• Implement quality calibration processes aligned with global benchmarks

What You'll Bring:

• A Bachelor's/College Degree in Computer Science, Information Technology, Business, Marketing, or a related field.
• 5+ years in call center management (BPO experience preferred)
• Expertise in omnichannel customer service platforms
• Fluent English (CEFR C1+), cross-cultural team leadership
• Decisiveness under pressure
• Empathetic leadership
• Agile methodology proficiency
• Willing to be assigned in Ortigas, Pasig City

Why Join Us?

Competitive Salary – We value your skills and reward your contributions.

Quarterly Performance Bonus – Earn more based on your performance.

Weekends Off – Recharge and enjoy your weekends.

Monthly Employee Engagement Activities – Connect with colleagues through fun team events and activities.

ASPH Holiday Break – Enjoy a 2-week break in December for a better work-life balance.

HMO and Group Life Insurance (Upon regularization) – Comprehensive health coverage for you and your dependents.

Medicine Reimbursement – Covers optical expenses, over-the-counter medicines, any dental-related medicines and gym membership.

Complete Statutory Benefits – We provide full compliance with all legal requirements.

Join us and be part of a team that's driving innovation and excellence in the tech industry

*Disclaimer: When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.