24 On Call Specialist jobs in the Philippines

Elder Care Homecare is seeking a dynamic On Call Specialist. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a remote role based in Davao Region, Philippines.

Elder Care has been in operation for over seven years, however our growth has dramatically increased over the last two.

As an On Call Specialist, you will be responsible for connecting with our clients and caregivers. The ideal candidate will have customer service experience, be able to build trust and operate with empathy, and have flexibility with their schedule. On a company wide level we hope you can help to support Elder Care Homecare's growth, mission, and goals of Growing Stronger Together.

If you think you'd be a great fit and have a desire to make a difference in patient's lives, we would love to meet you

Responsibilities:

• Connecting with our clients and caregiver teams outside of regular EST hours
• Foster an alliance with Clients and Families regarding the schedule and care
• Optimize Caregiver's availability based on Client needs
• Confirm schedules with both Caregivers and Clients - communicating any changes
• Communicate with the Billing Dept. and verify Caregiver attendance
• Connect with HR Dept. regarding Caregiver's performance and employment
• Assist in the support and growth of our Caregivers
• Perform other administrative tasks and duties as assigned

What We're Looking For:

• 2+ years experience in Customer Service
• Proficiency with Clear Care Software is a plus
• Must have experience working in an office setting
• History of being efficient and organized while multi-taskig
• Ability to think critically to resolve disputes
• Flexibility around schedule

Job Type: Full-time

Pay: Php50, Php55,000.00 per month

Benefits:

• Work from home

Experience:

• Customer service: 2 years (Required)

Work Location: Remote

Job Title: Outbound Call Specialist – Lead Generation

Location: Remote / Work-from-Home

Position Summary:

We are seeking a highly motivated and results-driven Outbound Call Specialist to support our business development efforts. This role will be responsible for initiating outbound calls to Interior Designers and Architects in Singapore, Malaysia, and the Philippines, with the primary objective of generating qualified leads and business opportunities.

Key Responsibilities:

• Conduct structured outbound calls to prospective clients within the Interior Design and Architecture sectors.
• Present and promote the company's products and services in a professional manner.
• Identify, qualify, and document potential leads in line with established criteria.
• Maintain accurate records of all communications, leads, and follow-up activities in the CRM system.
• Coordinate with the sales team to ensure seamless transition of qualified leads.
• Achieve or exceed assigned lead generation and call activity targets.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Minimum of 1–2 years of experience in outbound calling, telemarketing, or lead generation.
• Excellent verbal communication, interpersonal, and negotiation skills.
• Strong ability to engage with professionals in Singapore, Malaysia, and the Philippines.
• Goal-oriented, self-motivated, and able to work independently.
• Proficiency in MS Office and CRM systems is an advantage.

What We Offer:

• Competitive compensation with performance-based incentives.
• Flexible remote work arrangement.
• Professional development and career growth opportunities.
• Opportunity to collaborate with an international team in a dynamic environment.

We are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We have immediate openings across various exciting campaigns, including:

• Appointment Setting:
   Engage with potential clients to schedule appointments for our sales teams.
• Sales:
   Drive revenue growth by effectively promoting our products and services.

We are particularly excited to announce openings for our ongoing Ramp Campaigns

• Ramp Campaigns:
   Join established and successful campaigns with existing processes and a supportive team, allowing you to quickly integrate and contribute to ongoing success.

Responsibilities may include (depending on the campaign):

• Answering inbound calls and assisting customers with inquiries, issues, and requests.
• Making outbound calls to potential clients for appointment setting or sales purposes.
• Providing accurate information about products and services.
• Troubleshooting customer issues and finding effective solutions.
• Meeting and exceeding performance targets related to call handling, sales, or appointment setting.
• Maintaining accurate records of customer interactions and transactions.
• Following established procedures and guidelines.

Qualifications:

• At least 
  6 months of proven experience
   in a call center environment.
• Excellent communication skills, both verbal and written, in English.
• Proficiency in basic computer applications.
• Ability to work well independently and as part of a team.
• Must be willing to work in our Makati office.
• Must be able to start ASAP.

Location: Remote – Work From Home

Employment Type: Contract

Salary: ₱18,000 per month

About the Role

We are seeking four (4) experienced Call Center Specialists to join our growing team. The ideal candidates will have prior experience supporting medical practices and be comfortable handling both patient-facing and back-office responsibilities. This is a contract position with a fixed monthly salary.

Key Responsibilities

• Answer incoming calls and assist patients with inquiries
• Process prior authorizations for medical procedures or medications
• Handle medication refill requests accurately and efficiently
• Schedule and confirm appointments
• Perform various back-office administrative tasks as assigned
• Ensure compliance with HIPAA and other healthcare confidentiality standards

Qualifications

• At least 1–2 years of call center experience supporting medical practices (required)
• Strong communication skills in English (verbal and written)
• Ability to multitask and manage time effectively
• Familiarity with healthcare operations, patient coordination, or insurance processes is a plus
• Reliable internet connection and home workstation setup for remote work

Work Schedule

• Full-time: Monday – Friday
• Hours: 8:00 AM – 5:00 PM EST (Philippines night shift)

Salary

• ₱18,000 per month

How to Apply

If you meet the qualifications and are interested in joining our team, please submit your resume and a short cover letter highlighting your relevant medical call center experience.

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Work from home

Work Location: Remote

Work for one of the top insurance processing companies in the industry

PATRA CORPORATION is proud to power the process needs for more than 250 Insurance organizations and honored to be a leader in shaping the future of insurance. We are also recognized as America's Fastest Growing Private Companies.

WHY WORK WITH US?

• Patra offers competitive and comprehensive employee benefits
• We are an award-winning company
• Positive working environment
• Work-Life balance

About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

About this job

The PH Call Center Specialist (Administrative Specialist) will support a high-level management team for a US based insurance company.

Patra Core Competencies:

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency:

Knows the Business

· Manage and respond to emails and inbound/outbound calls in a call center environment

· Process and document mortgage changes

· Send, receive and manage all necessary forms and documents via email or fax

· Accurate data entry

· Loves to research

· Comfortable with tools/ platforms

· Goal Oriented

· Voice Support Experience

· Email/ ticketing experience

Leads Others

· Send forms to new customers and provide guidance as needed to process customers' needs

Accountable

· Properly document customer requests and actions taken to resolve the request

· Provide necessary information to carrier per client guidelines

Team Player

· Excellent English verbal and written communication skills

· Communicate effectively with clients and team members

Minimum Requirements

· College graduate

· 1-2 years call center experience

· Previous U.S. Personal Lines insurance knowledge is an advantage

· Excellent computer/ internet/ Microsoft skills

· Outlook calendar and management scheduling

· Experience with Zendesk, EGBAR, ECHO, Occu Net, Office 365 (Outlook and MS Teams, and Unity, preferred but not required

Working Conditions

· Function efficiently in a call center environment

· Ability to work night shift

· Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite

Work Standards

· Interpersonal Skills:

o Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

· Promotes Culture of Respect & Safety:

o Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

o Uses and promotes safe respectful behaviors based on training and lessons learned

· Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Job Type: Full-time

Pay: Php27, Php33,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Application Question(s):

• Do you have US Commercial Lines Insurance experience?

Work Location: Remote

Company Description

This is a full-time remote role for a Call Center Specialist at Safe Funds Inc. The role will involve providing customer support, handling communication with clients, managing customer service inquiries, working in contact centers, and utilizing computer literacy skills.

Role Description

This is a full-time remote role for a Call Center Specialist. The Call Center Specialist will be responsible for handling customer inquiries, providing exceptional customer service, managing contact center operations, and ensuring rapid response to customer issues. The specialist will also utilize various computer systems to log and address customer requests efficiently.

Qualifications

• Strong Customer Support and Customer Service skills
• Excellent Communication skills and experience in Contact Centers
• High level of Computer Literacy
• Ability to work independently and remotely
• Problem-solving skills and attention to detail
• Prior experience in IT services or a related industry is a plus
• Bachelor's degree or equivalent work experience in a related field
• Near native English skills verbal/written (other languages is a plus)

About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

About this job

The PH Call Center Specialist will support a high-level management team for a US based insurance company.

Patra Core Competencies:

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency:

Knows the Business

·    Manage and respond to emails and inbound/outbound calls in a call center environment

·    Process and document mortgage changes

·    Send, receive and manage all necessary forms and documents via email or fax

·    Accurate data entry

·    Loves to research

·    Comfortable with tools/ platforms

·    Goal Oriented

·    Voice Support Experience

·    Email/ ticketing experience

Leads Others

·    Send forms to new customers and provide guidance as needed to process customers' needs

Accountable

·    Properly document customer requests and actions taken to resolve the request

·    Provide necessary information to carrier per client guidelines

Team Player

·    Excellent English verbal and written communication skills

·    Communicate effectively with clients and team members

Minimum Requirements

·    College graduate

· years call center experience

·    Previous U.S. Personal Lines insurance knowledge is an advantage

·    Excellent computer/ internet/ Microsoft skills

·    Outlook calendar and management scheduling

·    Experience with Zendesk, EGBAR, ECHO, Occu Net, Office 365 (Outlook and MS Teams, and Unity, preferred but not required

Working Conditions

·    Function efficiently in a call center environment

·    Ability to work night shift

·    Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite

Work Standards

·    Interpersonal Skills:

o   Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

·    Promotes Culture of Respect & Safety:

o   Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

o   Uses and promotes safe respectful behaviors based on training and lessons learned

·    Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Job Summary

• Responsible for welcoming patients with a warmth smile
• Attends to patient's queries, needs and concerns so that they will receive utmost care, guidance and importance
• Effectively communicates and handles requests in a timely manner
• Yielding to achieve customer satisfaction.

Job Specifications

• Candidate must be a graduate of any 4 year medical course or equivalent
• With at least 6 month – 1 year relevant experience
• Must be good communication skills both (oral and written), computer literate and patient oriented

About the Role

Call Monitoring Specialists are responsible for monitoring calls to ensure they meet regulatory and compliance requirements, business rules, and processes. CMS will assess the customer experience, evaluate sales performance, and document any incidents. A key part of their role is to complete scorecards, provide detailed feedback as basis of conducting coaching sessions to support agents' development.

Key Responsibilities

• Monitor inbound calls and/or non-voice interactions to ensure customer satisfaction and first-call resolution.
• Review associates' compliance with business rules and processes, providing timely feedback for improvement.
• Evaluate sales outputs for quality and validity, reporting any breaches identified.
• Complete quality monitoring forms with detailed performance feedback and maintain accurate database records.
• Review customer satisfaction surveys, complaints, commendations, and escalations; track and analyze data for reporting.
• Provide insights and recommendations for quality improvements to managers and supervisors.
• Report on associate and team performance trends, including calibration score tracking, on a weekly basis.
• Collaborate with managers/supervisors to ensure weekly and monthly targets are met.
• Participate in calibration sessions and quality alignment initiatives.
• Complete required phone time and perform other assigned duties.

Qualifications:

• 1–2 years of customer service experience.
• 1 year of quality analyst/specialist experience and familiar with 7 quality tools (PARETO, HISTOGRAM, FISH BONE, CORRELATION, SCATTER PLOTS, FLOWCHARTS & CONTROL CHARTS) - preferred but not required
• At least 6 months of experience on campaign(s) within the company with demonstrated high-quality performance.
• Previous experience in Quality, Call Monitoring, Reporting, Calibration preferred.
• Strong PC skills and proficiency in office software applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic facilitation, research, and problem-solving skills (preferred but not required).
• Strong attendance record and ability to meet personal metric goals.
• Basic knowledge of MS Excel and ability to create simple reports.

Other Details:

• Onsite - Glorietta 1, Makati City
• Mondays to Fridays - 4:00 AM - 7:00 PM (Manila Time)
• Fixed weekends off

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunities for career growth and skills development.