1 Office Operations jobs in the Philippines

The Investment Operations leader is expected to work closely with the global functional leaders to support both the day-to-day processing and transformation of our function. The Investments business has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight through put processing and leverage our global hub for more end-to-end functions.
We're looking for a leader who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation. A collaborative, transparent leader who can create and communicate a vision and engage individuals to work towards objectives. This role requires a highly visible leader who can drive change through relationships, thought leadership and exceptional business knowledge and the ability to get things done.
**Position Responsibilities:**
+ Manage day-to-day business relationship management and oversight of services with a proven track record of managing global cross functional relationships.
+ Responsible for the escalation and quick resolution of any operational service issues.
+ Ensures that work is integrated across teams and that the work produced meets service level standards and exceeds quality standards.
+ Contributes to the development of overall procedures and policies. Ensures these are executed as intended by subordinate teams through subordinate managers.
+ Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle.
+ Support and deliver on key transformation strategies of the group, as a priority, which includes strategic reviews on existing processes and submission of business cases for prioritization in the change agenda.
+ Establish a high level of credibility and build professional relationships with our business partners and our customers.
+ To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.
+ Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
+ Manage and mitigate operational risk and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk
+ assessments. Accountable for timely and effective closure of audit points.
+ Timely and effective delivery on KPI and KRI reporting, business dashboards and other metrics as required.
+ Drive the sharing of best practices, fostering collaboration, and innovation across the teams.
+ Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.
+ Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.
+ Ensure that the MBPS Governance model and Operating Standards are adhered to.
+ Participates in strategic business planning activities and helps translate to business initiatives.
+ People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate teams.
Behaviors
+ Customer focused operator capable of leading change so the customer and strategy are at the forefront when designing a solution.
+ A doer with an entrepreneurial attitude and passion for innovative work that drives results.
+ Collaborative and transparent working style with an open, honest, and direct approach.
+ Flexible, steady under pressure, and willing to switch gears quickly.
+ Strong curiosity and desire to make the complex clear and to always ask "why"
+ Organized, self-directed, efficient, and able to manage complex projects.
+ Strong team player who will contribute to the Global Investment Operations strategy.
**Required Qualifications:**
+ Relevant undergraduate degree in Business Administration, Finance, Economics, etc.
+ Additional certifications / designations such as Master of Business Administration (MBA), CISI (Chartered Institute of Securities and Investment), CFA (Chartered Financial Analyst), Six Sigma, Agile / SCRUM Master etc. would be an advantage, but not required.
+ 8+ years of relevant experience in Investment Operations and/or Wealth Management.
+ Sound experience of end-to-end Trade and Cash Management process and SWIFT Standards, Onboarding and Static Maintenance, Asset Servicing (Corporate Actions), Reconciliation, Investment Accounting, Client Reporting, Data and Performance.
+ Strong market knowledge including regulatory changes affecting the Investment Operations Industry globally
+ Commitment to client service & problem resolution
+ Sound operations management acumen with a solid understanding of the business environment through practical experience.
+ Strong people management experience (5+ years) to lead, manage and develop professional staff.
+ Experience in working in a broad Matrix organization listening and using influence to make an impact. Proven track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area.
**Preferred Qualifications:**
+ Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
+ Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. Excellent English written and verbal communication skills.
+ Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes
+ Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
+ Ability to anticipate issues and think proactively to resolve issues and risk.
+ Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
+ Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
+ Familiarity with project management approaches, tools and phases of the project lifecycle
+ Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
+ Proficient in MS Office suite including Outlook, Excel, Word, Power Point, and SharePoint.
+ Flexible hours on shift and overtime may be required to meet business deadlines. Must be willing to travel.
+ Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organizations to always be up to date on job knowledge.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
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**Modalidades de Trabajo**
Híbrido