21 Office Manager jobs in the Philippines

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

You will prepare and submit monthly reports and budget for the front office department in a timely manner. As the Front Office Manager, your prime responsibility is to ensure that guest experience is the topmost priority. Any problems or issues raised by a guest or associate should be dealt with urgency. You will ensure that you have satisfactorily handled the situation at hand.

Scope and Responsibilities

Reception Skills

• Well-versed in advanced function of Property Management System and other system or app in place for ease in front office operations
• You are able to provide theoretical and practical training of hotel system/s to the whole department. Also, when needed, you will be able to do individual mentorship or coaching.
• Spearheads audit investigations, including audit findings from finance and creates necessary remedies for any untoward findings
• Authorizes staff for system access in coordination with IT, as well as Security for master keys access
• Analyzes scores of TrustYou Analytics and come up with relevant and timely action plan/s to increase score findings

Sales Skills

• In collaboration with Revenue team and Corporate Operations, you can propose, approve & implement special rates for upselling and cross selling initiatives.
• You will create a robust upselling & cross selling program that will drive an increase in hotel ADR, REVPAR & F&B revenue.
• Able to collaborate with the Sales & Marketing team when a group/event is confirmed for better yield on possible ancillary revenue.
• Sets targets for OODs in terms of budgeting and ensures monthly achievement through various initiatives
• You will initiate and suggest programs and/or promotions to boost revenue generation on all operating departments (OODs)

Guest Handling

• Handles complex guest complaints including difficult personalities that may or may not have legal implications for the hotel
• Able to come up with an amicable settlement to address the situation through service recovery conversations
• Implements service recovery matrix
• Meet and greet VIP guests
• Determine the top issues of guests and propose initiatives that will help address, resolve & prevent recurring concern

Detail Oriented

• You will need to periodically assess operations of the different sections and suggest improvements on the policies and procedures & SOPs of the department
• Ensures all areas are covered with complete manning and that a culture of service is prevalent when associates attend to guest needs. Mantra: Service from the heart
• Initiate arrangement of Brilliant in Skills Training in collaboration with Learning and Development team
• You will need to ensure that all associates are 100% compliant with our Golden rules and standards
• You will at any time be able to perform spot checks on operational needs and requirements and be able to coach or mentor associates who are not performing well
• You will work with EHK and do quality room checks especially for VVIP guests

Financial Acumen

• In charge of creating the department budget for the year; Monitoring, management, and achievement is a key role.
• As the FOM, you are to analyze and interpret departmental expense and come up with cost-saving strategies to achieve budgeted departmental profit
• Able to train, expose and give accountabilities to all line managers & supervisors relating to the departments P&L
• Proficient to create initiatives & forecast incremental revenue especially for OOD (other operating departments)
• Skilled to propose and decide on bigger discounts or waive fees to address service recovery from complaining guests
• In the interest of cost savings you will work closely with Housekeeping and Engineering team in planning for PMM program and zoning of guest floors during low occupancy days.

Cashier 

• Monitors the duty managers & front office teams cash floats in and out requests
• Ensure to avoid future discrepancies through trainings and follow through in terms of cashiering
• Close coordination with Finance for the implementation of cashiering process
• Able to monitor city ledgers, pending accounts receivables, uncollected deposits or payments, high balance report. You should be able to flag on a timely manner any potential risk on payment collection
• Maximize room revenue and occupancy by reviewing status daily.
• Analyse rate variance, monitor credit reports and maintain close observation of daily house count.
• Equipped to decide on bigger discounts or waive fees to recover guests from complaints

General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of GRa to the public. -Performs any other duties and tasks that may be assigned by immediate superiors from time to time

Qualifications

• Bachelors degree in Hospitality Management or a related field
• Minimum of 7 years of experience in front office operations, preferably in hotel or resort settings
• At least 3 years in a middle management role such as Duty Manager, Guest Services Manager, or Chief Concierge
• Strong leadership skills with a proven ability to lead, train, and motivate front office teams
• Excellent communication, guest engagement, and problem-solving abilities
• Well-connected and familiar with key hospitality networks, trends, and organizations
• With relevant certifications or formal training related to hospitality and guest services
• Tech-savvy and experienced with hotel property management systems (e.g., Opera, Fidelio)
• Willingness to work in Baguio City

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

You will prepare and submit monthly reports and budget for the front office department in a timely manner. As the Front Office Manager, your prime responsibility is to ensure that guest experience is the topmost priority. Any problems or issues raised by a guest or associate should be dealt with urgency. You will ensure that you have satisfactorily handled the situation at hand.

Scope and Responsibilities

Reception Skills

• Well-versed in advanced function of Property Management System and other system or app in place for ease in front office operations
• You are able to provide theoretical and practical training of hotel system/s to the whole department. Also, when needed, you will be able to do individual mentorship or coaching.
• Spearheads audit investigations, including audit findings from finance and creates necessary remedies for any untoward findings
• Authorizes staff for system access in coordination with IT, as well as Security for master keys access
• Analyzes scores of TrustYou Analytics and come up with relevant and timely action plan/s to increase score findings

Sales Skills

• In collaboration with Revenue team and Corporate Operations, you can propose, approve & implement special rates for upselling and cross selling initiatives.
• You will create a robust upselling & cross selling program that will drive an increase in hotel ADR, REVPAR & F&B revenue.
• Able to collaborate with the Sales & Marketing team when a group/event is confirmed for better yield on possible ancillary revenue.
• Sets targets for OODs in terms of budgeting and ensures monthly achievement through various initiatives
• You will initiate and suggest programs and/or promotions to boost revenue generation on all operating departments (OODs)

Guest Handling

• Handles complex guest complaints including difficult personalities that may or may not have legal implications for the hotel
• Able to come up with an amicable settlement to address the situation through service recovery conversations
• Implements service recovery matrix
• Meet and greet VIP guests
• Determine the top issues of guests and propose initiatives that will help address, resolve & prevent recurring concern

Detail Oriented

• You will need to periodically assess operations of the different sections and suggest improvements on the policies and procedures & SOPs of the department
• Ensures all areas are covered with complete manning and that a culture of service is prevalent when associates attend to guest needs. Mantra: Service from the heart
• Initiate arrangement of Brilliant in Skills Training in collaboration with Learning and Development team
• You will need to ensure that all associates are 100% compliant with our Golden rules and standards
• You will at any time be able to perform spot checks on operational needs and requirements and be able to coach or mentor associates who are not performing well
• You will work with EHK and do quality room checks especially for VVIP guests

Financial Acumen

• In charge of creating the department budget for the year; Monitoring, management, and achievement is a key role.
• As the FOM, you are to analyze and interpret departmental expense and come up with cost-saving strategies to achieve budgeted departmental profit
• Able to train, expose and give accountabilities to all line managers & supervisors relating to the departments P&L
• Proficient to create initiatives & forecast incremental revenue especially for OOD (other operating departments)
• Skilled to propose and decide on bigger discounts or waive fees to address service recovery from complaining guests
• In the interest of cost savings you will work closely with Housekeeping and Engineering team in planning for PMM program and zoning of guest floors during low occupancy days.

Cashier 

• Monitors the duty managers & front office teams cash floats in and out requests
• Ensure to avoid future discrepancies through trainings and follow through in terms of cashiering
• Close coordination with Finance for the implementation of cashiering process
• Able to monitor city ledgers, pending accounts receivables, uncollected deposits or payments, high balance report. You should be able to flag on a timely manner any potential risk on payment collection
• Maximize room revenue and occupancy by reviewing status daily.
• Analyse rate variance, monitor credit reports and maintain close observation of daily house count.
• Equipped to decide on bigger discounts or waive fees to recover guests from complaints

General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of GRa to the public. -Performs any other duties and tasks that may be assigned by immediate superiors from time to time

Qualifications

• Bachelors degree in Hospitality Management or a related field
• Minimum of 7 years of experience in front office operations, preferably in hotel or resort settings
• At least 3 years in a middle management role such as Duty Manager, Guest Services Manager, or Chief Concierge
• Strong leadership skills with a proven ability to lead, train, and motivate front office teams
• Excellent communication, guest engagement, and problem-solving abilities
• Well-connected and familiar with key hospitality networks, trends, and organizations
• With relevant certifications or formal training related to hospitality and guest services
• Tech-savvy and experienced with hotel property management systems (e.g., Opera, Fidelio)
• Willingness to work in Baguio City

Group NB is a fast-growing international recruitment and staffing company serving clients across Canada and the United States. As we expand our digital operations, we're looking for a proactive and experienced Office Manager (Night Shift) to support our Philippine-based team and help ensure smooth administrative operations across our global footprint.
br>We are seeking an experienced and proactive Office Manager with strong leadership skills to oversee daily office operations, manage administrative staff, and foster a productive work environment. This role requires a highly organized individual who can lead teams, implement efficient systems, and support cross-functional departments. The ideal candidate is a natural leader, problem-solver, and excellent communicator.

Key Responsibilities:

Oversee and coordinate daily administrative operations and support functions during the night shift
Supervise administrative and support staff working in the Philippine team
Ensure all internal systems and workflows are functioning efficiently and aligned with the operations
Support HR with employee onboarding, attendance tracking, and shift scheduling
Communicate effectively with teams and leadership in Canada and the U.S.
Ensure smooth coordination between departments operating in different time zones
Maintain confidentiality and manage sensitive information with discretion
Coordinate with IT, finance, and HR departments to resolve operational issues

Qualifications:

Bachelor's degree in Business Administration, Office Management, or related field
At least 3–5 years of experience in office or operations management, preferably in a BPO, or international setting < r>Strong leadership and team coordination skills
With decisions making skills
Excellent verbal and written communication in English
Comfortable working night shifts aligned with North American time zones
Proficient in office productivity tools (Microsoft Office)
Ability to work independently, solve problems, and manage multiple priorities

What We Offer:

Competitive salary
Opportunity to grow with a fast-scaling international company
Collaborative and dynamic working environment
Professional development and leadership opportunities


Place of Work: Unit 901/902 One Trium Tower 6324 Filinvest Avenue, Filinvest Corporate City Alabang 1781 Muntinlupa City

Working Schedule:
Monday to Friday
Night Shift- 9:00pm to 6:00am


Benefit Structure:
Monthly Basic Salary: Php 35,000.00 to Php40,000.00
13th Month Pay: Prorated
Vacation Leave and Sick Leave
Mandatory Benefits

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager - Conrad Manila_
**Location:** _null_
**Requisition ID:** _HOT0BQ32_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 2511168
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Boracay, Station 1, Malay, Aklan, Philippines, Philippines, 5608VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25099399
**Job Category** Rooms & Guest Services Operations
**Location** AC Hotel by Marriott Manila, One Marriott Drive, Manila, Philippines, Philippines,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
AC Hotel by Marriott Manila is a 160-key Hotel that will be integrated into the 42-story GLAS Tower, a mixed-use office and commercial building. The hotel offers a range of dining options and amenities to cater to various preferences. The food and beverage options include an all-day restaurant, a specialty restaurant, a lounge, and bars. For meetings and events, the hotel features a function room and 5 meeting rooms, totaling 786 square meters of event space. Guests can also enjoy leisure amenities such as a swimming pool and an exercise room within the hotel. Strategically located, it offers easy access to offices like the Asian Development Bank and Philippine Stock Exchange Center, as well as shopping malls such as SM Megamall and Shangri-La Plaza Mall. Nearby MICE venues like Megatrade Hall. The hotel is expected to open in Q4 2025.
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
The ideal candidate for this role would have previous work experience in the Philippines, with pre-opening experience.
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Job Title:
Sr. Supervisor, Facility Management
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

EOI - Property Manager (Office)
Job ID
223254
Posted
03-Jun-2025
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Makati City - National Capital Region - Philippines, Taguig - National Capital Region - Philippines
JOB SUMMARY
Manages all aspects of a single property of commercial, office building. Oversees all operations and financial activities.
DUTIES AND RESPONSIBILITIES
+ Responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Ensures that services are provided in compliance with policies, procedures, regulations, and contractual obligations and standards.
+ Ensures periodic regular property inspection. Recommends and/or approves alterations, maintenance, and reconditioning as necessary.
+ Bids, secures, and administers service agreements with vendors and suppliers, while achieving the best value for facility products and services.
+ Coordinates tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department.
+ Acts as primary contact with property owners, serving as Owner Representative to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
+ Develops and controls annual budgets for operating and capital expenses. Forecasts management plans and prepares monthly performance, explaining variances.
+ Establishes facility preparation, assessments, and recovery strategies, as part of business continuity programs during and after normal business hours.
+ Collects rent and pays expenses in compliance with lease terms. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
+ Reviews and reconciles tenant rent and Common Area Maintenance (CAM) recovery charges.
+ Develops business relationships through membership and participation in professional, industry/trade and civic organizations.
+ Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
+ Provides formal supervision to individual employees within single functional or operational area.
+ Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
+ Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
+ Prepares and delivers performance appraisal for staff.
+ Mentors and coaches team members to further develop competencies.
+ Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
+ Must be a licensed Electrical/Mechanical Engineer (Required)
+ At least 5 years' working experience as a Property Manager or Building Manager
+ Has managed commercial properties
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

EOI - Property Manager (Office)
Job ID
223254
Posted
03-Jun-2025
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Makati City - National Capital Region - Philippines, Taguig - National Capital Region - Philippines
JOB SUMMARY
Manages all aspects of a single property of commercial, office building. Oversees all operations and financial activities.
DUTIES AND RESPONSIBILITIES
+ Responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Ensures that services are provided in compliance with policies, procedures, regulations, and contractual obligations and standards.
+ Ensures periodic regular property inspection. Recommends and/or approves alterations, maintenance, and reconditioning as necessary.
+ Bids, secures, and administers service agreements with vendors and suppliers, while achieving the best value for facility products and services.
+ Coordinates tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department.
+ Acts as primary contact with property owners, serving as Owner Representative to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
+ Develops and controls annual budgets for operating and capital expenses. Forecasts management plans and prepares monthly performance, explaining variances.
+ Establishes facility preparation, assessments, and recovery strategies, as part of business continuity programs during and after normal business hours.
+ Collects rent and pays expenses in compliance with lease terms. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
+ Reviews and reconciles tenant rent and Common Area Maintenance (CAM) recovery charges.
+ Develops business relationships through membership and participation in professional, industry/trade and civic organizations.
+ Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
+ Provides formal supervision to individual employees within single functional or operational area.
+ Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
+ Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
+ Prepares and delivers performance appraisal for staff.
+ Mentors and coaches team members to further develop competencies.
+ Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
+ Must be a licensed Electrical/Mechanical Engineer (Required)
+ At least 5 years' working experience as a Property Manager or Building Manager
+ Has managed commercial properties
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)