565 Non Voice Call Center jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 14 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
.call Center Agent Non Voice Account Quezon City
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent Non Voice
This advertiser has chosen not to accept applicants from your region.
1
Hiring Call Center Agent(Non-voice) Account for
NeksJob Philippines
Posted today
Job Viewed
Job Description
**Audio Equipment/Electron
This advertiser has chosen not to accept applicants from your region.
2
.call Center Agent L Non Voice Molino Site
Neksjob
Posted today
Job Viewed
Job Description
Call Center Agent | Nonvoice - Molino
Minimum Requirements?
- excellent communication skills
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses &
Minimum Requirements?
- excellent communication skills
- at least 18 years old and above
- at least HS graduate
- savvy in computer & internet navigation
Why pick us?
Competitive Salary
Exciting Performance Bonuses &
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent/customer Service
Cagayan de Oro, Misamis Oriental
Teleperformance
Posted today
Job Viewed
Job Description
Minimum Qualifications:
- Internet Connection (15mbps)
- SHS or High School Graduate
- Willing to Work Onsite and Work at Home
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have Internet Connection? (WIFI/MODEM)
- Are you located at Cagayan de Oro?
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
- Internet Connection (15mbps)
- SHS or High School Graduate
- Willing to Work Onsite and Work at Home
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have Internet Connection? (WIFI/MODEM)
- Are you located at Cagayan de Oro?
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Call Center Agent
Cainta, Rizal
GDV
Posted today
Job Viewed
Job Description
!URGENT! ! URGENT! !URGENT!
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
WILL BE ASSIGNED IN:
BRIDGETOWNE, PASIG
1 DAY ONSITE/VIRTUAL PROCESS
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- College Undergraduate with any work experience
- College Graduate even without working experience
- Good to excellent English communication skills
- Onsite set up
- Earn 18-27k plus other benefits
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY
IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
WILL BE ASSIGNED IN:
BRIDGETOWNE, PASIG
1 DAY ONSITE/VIRTUAL PROCESS
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- College Undergraduate with any work experience
- College Graduate even without working experience
- Good to excellent English communication skills
- Onsite set up
- Earn 18-27k plus other benefits
DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY
This advertiser has chosen not to accept applicants from your region.
5
Call Center Agent
E-team
Posted today
Job Viewed
Job Description
Qualifications:
College graduate without experience
Completed at least 2 years in College, SHS grad and High School grad (old curriculum) with at least 6 months Call Center Experience
Good communications skills
Can start as soon as possible
Willing to work onsite in Cebu Business Park
Pay: P15,000 to 20,000 (w/ 3k transpo and meal allowance)
**Job Types**: Full-time, Fresh graduate
**Salary**: Php15,000.00 - Php20,000.00 per month
Schedule:
- Night shift
- Shift system
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
College graduate without experience
Completed at least 2 years in College, SHS grad and High School grad (old curriculum) with at least 6 months Call Center Experience
Good communications skills
Can start as soon as possible
Willing to work onsite in Cebu Business Park
Pay: P15,000 to 20,000 (w/ 3k transpo and meal allowance)
**Job Types**: Full-time, Fresh graduate
**Salary**: Php15,000.00 - Php20,000.00 per month
Schedule:
- Night shift
- Shift system
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Non voice call center Jobs in Philippines !
6
Call Center Agent
Marikina, National Capital Region
GDV
Posted today
Job Viewed
Job Description
Hiring! Hiring! Hiring!
Customer Service Representatives
Location: Bridgetowne, Pasig
Customer Service Representatives
Location: Bridgetowne, Pasig
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent
Mandaluyong, National Capital Region
Sapient North
Posted today
Job Viewed
Job Description
Job Responsibilities:
- Communicates suitable options for resolution in a well-timed method.
- Provide excellent customer services and ensure customer satisfaction.
- Answer professional enquiries, as well as ask people to obtain full understanding of what information are being needed.
- Ability to exercise good judgment to handle calls appropriately.
- Remain knowledgeable on products offered and discuss available options.
Job Qualifications:
- Must Senior high school graduate
- With at least 6 months of BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Mandaluyong
- High School Graduate with at least 1-year BPO experience and have excellent communication skills
**Salary**: Php13,000.00 - Php16,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
- Communicates suitable options for resolution in a well-timed method.
- Provide excellent customer services and ensure customer satisfaction.
- Answer professional enquiries, as well as ask people to obtain full understanding of what information are being needed.
- Ability to exercise good judgment to handle calls appropriately.
- Remain knowledgeable on products offered and discuss available options.
Job Qualifications:
- Must Senior high school graduate
- With at least 6 months of BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Mandaluyong
- High School Graduate with at least 1-year BPO experience and have excellent communication skills
**Salary**: Php13,000.00 - Php16,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative / Call Center Agent
Manila, Metropolitan Manila
GDV Business Services Co.
Posted today
Job Viewed
Job Description
URGENT #HIRING for Customer Service Representative and Technical Support Representative
Job Summary:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
Location: BGC, Taguig
Company: TATA Consultancy Service
Perks:
- Work Onsite
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
Qualifications:
- COLLEGE GRADUATE for any computer course-related (for TSR only) must have a 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE, COLLEGE LEVEL, and ASSOCIATE GRAD. must have 2yrs (24Months) of BPO Experience
- Willing to WORK ONSITE
Salary up to 35K!
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php28,000.00 - Php31,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All processes were done Virtually due to Covid 19 and No Assessment Conducted
NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE
Application Question(s):
- Highest Educational Attainment
- How long is your BPO Experience
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Average English Communication Skills (preferred)
Job Summary:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
Location: BGC, Taguig
Company: TATA Consultancy Service
Perks:
- Work Onsite
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
Qualifications:
- COLLEGE GRADUATE for any computer course-related (for TSR only) must have a 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE, COLLEGE LEVEL, and ASSOCIATE GRAD. must have 2yrs (24Months) of BPO Experience
- Willing to WORK ONSITE
Salary up to 35K!
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php28,000.00 - Php31,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All processes were done Virtually due to Covid 19 and No Assessment Conducted
NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE
Application Question(s):
- Highest Educational Attainment
- How long is your BPO Experience
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Average English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
9