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As a Guest Experience, you will be the face of Mad Monkey Hostel, responsible for creating lasting positive impressions on our guests. You will play a crucial role in ensuring that every guest has a memorable and enjoyable stay by providing exceptional customer service, assisting with their needs, and contributing to a positive and welcoming atmosphere. Your responsibilities will include greeting and welcoming guests, providing guest assistance, assisting in the planning and execution of in-house events, promoting hostel products and services, delivering exceptional customer service, and contributing to a positive team environment.

To be successful in this role, you will need strong communication and interpersonal skills, a passion for customer service, and a positive and enthusiastic attitude. You should also be able to work well under pressure, be flexible and adaptable, and have a strong work ethic.

It's also your responsibility to support Mad Monkey in achieving its Vision and Mission:

• Vision: Mad Monkey – The World's Best Hostel
• Mission: To connect the world through adventure and experience.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

KEY RESPONSIBILITIES:

• Greet and welcome guests upon arrival.
• Assist with luggage and ensure a smooth check-in process.
• Address guest inquiries, resolve issues, and offer recommendations.
• Provide exceptional customer service and create lasting positive impressions.
• Drive customer participation in bar events without forcing fun.
• Deliver a monthly events schedule of fun activities.
• Communicate with and listen to guests.
• Engage in CSR activities and promote awareness within the customer base.
• Communicate core values and engage in the social mission.
• Ensure a safe and comfortable environment for guests.
• Resolve customer issues and provide exceptional service.
• Prioritize guest safety and comfort.
• Match relevant products and services to customer requirements.
• Provide guidance and recommendations to guests on how to make the most of their trip.
• Promote tours and activities.
• Work with the events director to create and deliver a fantastic events schedule.
• Take the lead in resolving customer issues.
• Build genuine internal working relationships.
• Always be mindful of guest safety and comfort.
• Apply best practices to the sale of alcohol.
• Work with the general manager to ensure customer delight.
• Agree and execute awesome events that appeal to a diverse range of nationalities.
• Work with the Bar Manager/Bar Supervisor to ensure customer safety, F&B quality, and events delivery.
• Work with the communications team to impart relevant information about CSR activities, new products, or services.

Health and Safety

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Proven experience in a guest-facing role, preferably in the hospitality industry.
• Experience in marketing, event planning and management.
• Excellent communication and interpersonal skills to effectively interact with guests and team members.
• Strong organizational skills to manage multiple tasks efficiently.
• Passion for providing exceptional customer service and creating memorable experiences.
• Ability to prioritize and work effectively under pressure in a fast-paced environment.
• Ability to identify and resolve guest concerns and issues in a timely and effective manner.
• Problem-solving skills to address guest concerns and find solutions.
• Teamwork and leadership skills to motivate and collaborate with colleagues.
• Positive and enthusiastic personality to create a welcoming and inviting atmosphere for Mad Monkey guests.
• In-depth knowledge of local attractions, activities, and amenities to provide recommendations to guests.

Job Type: Fixed term

Work Location: In person

What You Will Do:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

No Experience Needed: (Optional)

• We will train you

Work Time:

• Work on weekdays only.
• Enjoy your weekends off.

What You Need:

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Amendable to work onsite and on a shifting schedule
• Good verbal, listening, and communication skills. Preferred language: English.
• with tsr exp in bpo setting-

Here's What We Can Offer:

• Pioneer, Non-voice, and Easy Accounts Available
• HMO.
• 13th Month Pay.
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves.
• Attendance Bonus

APPLY NOW

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

We're growing and we want YOU to be part of our Hotel Reservation Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage hotel reservations, inquiries, and cancellations.
• Provide accurate details about hotel availability, rates, and amenities.
• Process bookings efficiently and correctly.
• Resolve customer concerns and escalate issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of reservations and customer interactions.

Qualifications:

• High school diploma or equivalent required.
• No experience necessary—we provide comprehensive training
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with reservation systems (e.g., GDS) is a plus but not required.
• Adaptable to changing customer needs and able to work well independently or as part of a team.

Why You Should Apply:

• Competitive Salary
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (who says work can't be fun?)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're seasoned or just starting out, we have a place for you

Ready to level up? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php25, Php29,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

What You Will Do:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

No Experience Needed: (Optional)

• We will train you

Work Time:

• Work on weekdays only.
• Enjoy your weekends off.

What You Need:

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Amendable to work onsite and on a shifting schedule
• Good verbal, listening, and communication skills. Preferred language: English.

Here's What We Can Offer:

• Pioneer, Non-voice, and Easy Accounts Available
• HMO.
• 13th Month Pay.
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves.
• Attendance Bonus

APPLY NOW

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php15, Php27,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

What You'll Do

As a Product Representative, you'll play a key role in ensuring patients enjoy a smooth and supportive experience throughout their journey with us — from inquiry to post-care follow-up.

Daily Responsibilities:

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients' post-procedure
• Assist with admin tasks and promotional activities as needed

Qualifications

Education:

• Graduate of ANY 4-year course

Experience/Knowledge:

• Customer service or admin background preferred
• Familiar with healthcare systems, e-records, or clinic processes

Skills:

• Computer-proficient
• Excellent interpersonal and communication skills
• Organized, flexible, and detail-oriented

Traits:

• Pleasing personality
• Fast learner and positive team player
• Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

What's in It for You?

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage with dependents
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Work Location: In person

Experience Designer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 1PM to 9PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 55,000 to 75,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Experience Designer to join our team. The ideal candidate will be responsible for providing exceptional UX and CX design.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Experience Designer?

Reporting to the Experience Design Team Lead, your accountabilities will include:

• Design and deliver user-centred digital solutions that ensure consistent UX/CX across products and services.
• Lead UX activities from research to implementation, balancing business and user needs.
• Apply human-centred design principles, using customer insights to inform design decisions.
• Build strong stakeholder relationships and collaborate across agile and waterfall teams to promote best practices.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Experience designing end-to-end experience including creating cross-platform, responsive user interfaces
• Good working knowledge of key design tools, such as Figma, Miro, Maze, and Jira
• You deeply appreciate and practice UX research
• You are excellent at organising your time and presenting your work
• Highly collaborative team player with a positive, can-do attitude
• Amazing portfolio of work demonstrating your process

Desirable:

• A good awareness of basic front-end development (HTML/CSS/Javascript) is definitely a plus
• Some analytical skills and ability to process data

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila

Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

Handle customer inquiries, provide solutions, and resolve issues across various channels.

Offer accurate information about products, services, and company policies.

Process orders, returns, and account updates efficiently.

Maintain high standards of customer service and satisfaction.

Meet performance targets for productivity, quality, and customer satisfaction.

Document interactions and transactions accurately.

Qualifications:

High school diploma or equivalent required; customer facing work experience is a plus.

No prior customer service experience necessary—we provide comprehensive training

Strong communication and interpersonal skills.

Attention to detail and effective problem-solving abilities.

Ability to work in a fast-paced environment and adapt to changing customer needs.

Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

Competitive Salary (up to 25K)

Monthly Commissions

Fast-Track Career Growth for top performers

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office (because work should be enjoyable)

Pioneer Accounts (including Non-voice and Easy Accounts)

Incentives, Signing Bonuses, and More Premium Perks

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php25,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We're growing and we want YOU to be part of our Hotel Reservation Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage hotel reservations, inquiries, and cancellations.
• Provide accurate details about hotel availability, rates, and amenities.
• Process bookings efficiently and correctly.
• Resolve customer concerns and escalate issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of reservations and customer interactions.

Qualifications:

• High school diploma or equivalent required.
• No experience necessary—we provide comprehensive training
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with reservation systems (e.g., GDS) is a plus but not required.
• Adaptable to changing customer needs and able to work well independently or as part of a team.

Why You Should Apply:

• Competitive Salary
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (who says work can't be fun?)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're seasoned or just starting out, we have a place for you

Ready to level up? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: From Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

Position Title: Customer Service with Supervisory Experience

Location: Remote

Employment Type: Full-Time

Experience Level: 3-5+ Years

Company: Teamficient -

Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)

Work Schedule:

• Time Range: Between 7 AM – 7 PM CST (Graveyard shift)
• Working Hours: 9 hours per day (8 working hours + 1-hour break)
• Days Off: TBD (2 days per week)

Why Join Us?

Competitive salary with potential increases based on performance

Full-time position (40 hrs/week)

Paid training & performance-based bonuses

Government-mandated benefits (SSS, PhilHealth & PAG-IBIG)

Holiday pay, overtime pay, night differential pay & 13th-month pay

Leave credits & HMO after regularization

Job Overview:

We are looking for an experienced and driven Customer Service (with Leadership experience preferred) to join our growing team. This role requires a balance of hands-on customer support, sales initiative, and team leadership. You will oversee day-to-day customer service operations, mentor a team of representatives, and support process improvements to ensure we consistently deliver outstanding service experiences to our customers.

Key Responsibilities Team Leadership & Oversight

• Support remote team members to meet daily performance goals and KPIs.
• Coach, train, and mentor team members to foster skill development and service excellence.
• Monitor and assess team performance, provide feedback, and lead performance improvement plans.
• Collaborate with management to improve policies, processes, and workflows.

Customer Support

• Handle complex or escalated customer inquiries via phone, email, and chat.
• Ensure accurate, consistent information is delivered to customers regarding products, services, and policies.
• Resolve issues efficiently while maintaining high levels of customer satisfaction.

Sales & Growth Support

• Identify sales opportunities during customer interactions and encourage team members to do the same.
• Support cross-selling and upselling strategies to drive revenue growth.
• Help the team meet or exceed sales targets and service goals.

Operations & Reporting

• Ensure timely processing of orders, returns, and customer follow-ups.
• Analyze service trends, customer feedback, and team metrics to drive continuous improvement.
• Maintain and update records in CRM and generate performance reports for leadership.

Requirements

• 3–5+ years of experience in customer service or sales, with at least 1–2 years in a supervisory or leadership role preferred.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills (English proficiency C1-C2 required).
• Proven ability to manage a remote team in a fast-paced environment.
• Proficiency with CRM systems (e.g., HubSpot, Salesforce) and office tools (Microsoft Office, Google Workspace).
• Sales-oriented with a track record of identifying growth opportunities.

System Requirements:

• Desktop/Laptop
• Intel Core i5
• 4GB RAM for multitasking requirements
• Workstation free from any Noise and Distractions
• Backup Internet Connection
• USB Headset with Noise Cancelling
• Backup for Power Outage: Generator/UPS or Alternative Location

This is a long-term opportunity with an amazing team that will support you in your work-from-home career

Job Types: Full-time, Permanent

Work Location: Remote