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Customer Experience Designer
Makati City, National Capital Region
Manulife
Posted 2 days ago
Job Viewed
Job Description
**The opportunity**
The Customer Experience Designer position is an individual contributor that supports the Lead for NPS and Experience Design of Manulife Philippines. The position's primary role is to consider customer's feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and experiences.
In addition, the Customer Experience Designer will help to identify opportunities in delivering a more seamless and effortless Customer and Agent experience. He/she is also expected to help drive the Net Promoter Score by being a functional stakeholder for different business units' project teams for customer initiatives.
**Responsibilities:**
**Human-centered Design, Customer Journey Mapping, Service Design**
+ Work with local team to assess all projects for relevant HCD and Service Design needs, co-creating a Service Design or HCD project plan aligned to best practice.
+ Within project plans, provide peers and stakeholders advice and guidance on HCD, SD and Design Thinking activities to achieve business outcomes with a customer and/or agent-centric lens.
+ Design and execute SD sprints for key customer or agent-impacting projects, both for short-term and multi-year transformational initiatives, focused on traditional and digital solutions.
**Voice of the Customer & Voice of Distributor**
+ Represent the customer user voice and work with customer insights, data analytics, IT, delivery, and operational partners, ensuring empathy for customer's perspectives and that solutions are addressing key pain points.
+ Work with regional counterparts to translate and adapt regional best practice with local market needs.
+ Embed HCD mindsets across the organization, helpfully challenging contrary ways of working to foster ambition and customer-centric change.
+ Clearly articulate case studies for past projects, including how you have helped project teams to apply human-centered methods to make more robust and successful customer and agent experiences.
+ Collaborate and plan projects with regional and local teams for research, synthesis, journey mapping and experience design planning.
+ Improve and redesign end-to-end journeys to enhance our Customer and Agent sales, service and claim experiences.
+ Facilitate or co-facilitate workshops co-design and other engagements in support of projects and teams.
+ Conduct or manage Customer and Agent interviews, collaborating with regional office and local stakeholders at various stages of the innovation/HCD process.
+ Ensure that all forms of research, mapping and insights are robust and unbiased
+ Think and act both strategically and digitally; you understand how the digital economy is changing user behaviour and the evolution and future of the insurance and wealth landscapes
**Drive the Net Promoter System.**
+ Maintain upward trend of NPS Scores and support NPS goals by partnering with various internal teams to ensure the customer experience is always top of mind across various initiatives, including but not limited to:
+ Product development process
+ Sales process
**Champion the Customer Obsession Value.**
+ Influence the organization to live up to the Customer Obsession Value of the company by partnering with key business units to develop programs that build awareness of the customer experience.
+ Customer service process
+ Online to Offline interaction flows
**Required Qualifications:**
+ Bachelor's degree in business, design, psychology or similar discipline.
+ 3+ years' experience running Service Design and HCD projects within or for large organizations.
+ Demonstrable hands-on experience of corporate HCD facilitation. Experience of training would be an advantage.
+ Strong project management, organizational and coordination skills required; working experience with Agile is an advantage.
+ Proven ability to be able to work with data, presenting quantitative and qualitative insights in support of one another.
**Preferred Qualifications:**
+ Comfortable with various software platforms. Experience with Figma would be advantage.
+ Ability to influence decisions and gain consensus across different stakeholders, senior leaders, channels and lines of business, particularly in the case of competing interests and priorities.
+ A positive disposition and ability to relate well with others, possessing high levels of empathy.
+ Results oriented, with a can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives.
+ Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations.
+ Helpfully challenging embedded practices that contradict with Human-centered ways of working at all levels of an organization
+ Preferrable but not required:
+ Recognized HCD certification
+ Recognized Service Design certification
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
The Customer Experience Designer position is an individual contributor that supports the Lead for NPS and Experience Design of Manulife Philippines. The position's primary role is to consider customer's feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and experiences.
In addition, the Customer Experience Designer will help to identify opportunities in delivering a more seamless and effortless Customer and Agent experience. He/she is also expected to help drive the Net Promoter Score by being a functional stakeholder for different business units' project teams for customer initiatives.
**Responsibilities:**
**Human-centered Design, Customer Journey Mapping, Service Design**
+ Work with local team to assess all projects for relevant HCD and Service Design needs, co-creating a Service Design or HCD project plan aligned to best practice.
+ Within project plans, provide peers and stakeholders advice and guidance on HCD, SD and Design Thinking activities to achieve business outcomes with a customer and/or agent-centric lens.
+ Design and execute SD sprints for key customer or agent-impacting projects, both for short-term and multi-year transformational initiatives, focused on traditional and digital solutions.
**Voice of the Customer & Voice of Distributor**
+ Represent the customer user voice and work with customer insights, data analytics, IT, delivery, and operational partners, ensuring empathy for customer's perspectives and that solutions are addressing key pain points.
+ Work with regional counterparts to translate and adapt regional best practice with local market needs.
+ Embed HCD mindsets across the organization, helpfully challenging contrary ways of working to foster ambition and customer-centric change.
+ Clearly articulate case studies for past projects, including how you have helped project teams to apply human-centered methods to make more robust and successful customer and agent experiences.
+ Collaborate and plan projects with regional and local teams for research, synthesis, journey mapping and experience design planning.
+ Improve and redesign end-to-end journeys to enhance our Customer and Agent sales, service and claim experiences.
+ Facilitate or co-facilitate workshops co-design and other engagements in support of projects and teams.
+ Conduct or manage Customer and Agent interviews, collaborating with regional office and local stakeholders at various stages of the innovation/HCD process.
+ Ensure that all forms of research, mapping and insights are robust and unbiased
+ Think and act both strategically and digitally; you understand how the digital economy is changing user behaviour and the evolution and future of the insurance and wealth landscapes
**Drive the Net Promoter System.**
+ Maintain upward trend of NPS Scores and support NPS goals by partnering with various internal teams to ensure the customer experience is always top of mind across various initiatives, including but not limited to:
+ Product development process
+ Sales process
**Champion the Customer Obsession Value.**
+ Influence the organization to live up to the Customer Obsession Value of the company by partnering with key business units to develop programs that build awareness of the customer experience.
+ Customer service process
+ Online to Offline interaction flows
**Required Qualifications:**
+ Bachelor's degree in business, design, psychology or similar discipline.
+ 3+ years' experience running Service Design and HCD projects within or for large organizations.
+ Demonstrable hands-on experience of corporate HCD facilitation. Experience of training would be an advantage.
+ Strong project management, organizational and coordination skills required; working experience with Agile is an advantage.
+ Proven ability to be able to work with data, presenting quantitative and qualitative insights in support of one another.
**Preferred Qualifications:**
+ Comfortable with various software platforms. Experience with Figma would be advantage.
+ Ability to influence decisions and gain consensus across different stakeholders, senior leaders, channels and lines of business, particularly in the case of competing interests and priorities.
+ A positive disposition and ability to relate well with others, possessing high levels of empathy.
+ Results oriented, with a can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives.
+ Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations.
+ Helpfully challenging embedded practices that contradict with Human-centered ways of working at all levels of an organization
+ Preferrable but not required:
+ Recognized HCD certification
+ Recognized Service Design certification
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
0
Customer Service (with or Without Bpo Experience)
Antipolo, Rizal
KNB
Posted today
Job Viewed
Job Description
We are URGENTLY #HIRING for Customer Service Representatives
Earn up to 25k PLUS 2Ok Sign On Bonus! 1 Day Hiring Process!
Qualifications:
- Without BPO experience at least College Level
- High school Graduate with BPO experience
- English Communication/comprehension skills
- Work on-site Bridgetowne Pasig
APPLY NOW!
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php24,000.00 per month
**Benefits**:
- Company Christmas gift
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Late shift
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
Earn up to 25k PLUS 2Ok Sign On Bonus! 1 Day Hiring Process!
Qualifications:
- Without BPO experience at least College Level
- High school Graduate with BPO experience
- English Communication/comprehension skills
- Work on-site Bridgetowne Pasig
APPLY NOW!
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php24,000.00 per month
**Benefits**:
- Company Christmas gift
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Late shift
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
1
People Experience Lead - Philippines
Taguig, National Capital Region
Unilever
Posted 2 days ago
Job Viewed
Job Description
ABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.JOB PURPOSEA People Experience Lead is a crucial role within People Experience (PEX) with full line management responsibilities. The role is responsible for setting the bar high for the team and driving performance across employee experience related matters in-market.They collaborate and influence various teams within and outside the HR network, to ensure the PEX objective of effectiveness, excellence and experience is met.The role involves guiding and leading the team in ensuring that employee policies, practices, and programs are consistently applied where relevant and up to date with labour law regulations.As a manager, they are the ultimately accountable in ensuring that each leader has the right level of support in critical moments wherever needed (e.g., performance, grievance, disciplinary, conflict), coaching, supporting and even leading complex case management for senior leaders where needed.WHAT WILL YOUR MAIN RESPONSIBILITIES BELiaison & Country Contact
+ First point of contact for global teams where support onsite is required
+ Oversee relevant input and support on knowledge management requirements to enable our Service Delivery Model
+ Land PEx and HR transformation on the ground, with target compliance rate and satisfaction
People & Stakeholder Management Responsibilities:
+ Line management of a team of PX People Partner, ensuring that the team are equipped with right capability and capacity to highest performance standards
+ Own team's day to day activities and performance governance with the Hub for people experience service delivery in-market
+ Support with critical escalations from the team in areas of: Employee relations & conflict resolution, compliance and legal matters, complex case management and Country Contact
Employee relations & conflict resolution
+ Provide coaching and support senior leaders in the organisation
+ Provide guidance on approach to employee relation cases
+ Ensure team is up to date on employee relations practices and policies
+ Lead the proactive identification of trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues
Compliance and legal matters
+ Ensure on-site application of employment law to ensure compliance with legal, fiscal, and regulatory requirements
+ Ensure on-site hire-to-retire process, ensuring adherence to legal, fiscal, and regulatory standards.
+ Ensure that each employee has the right level of support in critical moments wherever needed (e.g. Key ER cases/escalations)
Complex case management
+ Ensure consistent application of HR policies and practices to resolve all complex policy matters and decisions across the business, including flexible working, absence and leave management. This is enabled by ensuring an end to end understanding of HR processes.
+ Guide approach on restructuring efforts at the employee level, including conducting severance conversations
Experiences & Qualifications
+ Minimum of a bachelor's degree or equivalent.
+ Minimum 8 years' experience in HR (e.g. HR Advisor, HR Generalist, HRBP) with a strong understanding of Philippines employee (white collar) relations landscape
+ Experience working with HR systems, processes, and solutions
+ Experience of leading/managing a team
+ Big-picture thinker, confident in taking decisions that will impact culture, policy and ways of working
+ Ability to demonstrate resilience in challenging / difficult situations
+ Coaching knowledge and skills - for individual and leadership situations
+ Has a genuine passion for developing people and delivering business performance
+ Strong organization skills as well as attention to detail and diligence
+ Ability to work in a matrix teamwork environment
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Human Resources
Job Type: Full time
Industry:
+ First point of contact for global teams where support onsite is required
+ Oversee relevant input and support on knowledge management requirements to enable our Service Delivery Model
+ Land PEx and HR transformation on the ground, with target compliance rate and satisfaction
People & Stakeholder Management Responsibilities:
+ Line management of a team of PX People Partner, ensuring that the team are equipped with right capability and capacity to highest performance standards
+ Own team's day to day activities and performance governance with the Hub for people experience service delivery in-market
+ Support with critical escalations from the team in areas of: Employee relations & conflict resolution, compliance and legal matters, complex case management and Country Contact
Employee relations & conflict resolution
+ Provide coaching and support senior leaders in the organisation
+ Provide guidance on approach to employee relation cases
+ Ensure team is up to date on employee relations practices and policies
+ Lead the proactive identification of trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues
Compliance and legal matters
+ Ensure on-site application of employment law to ensure compliance with legal, fiscal, and regulatory requirements
+ Ensure on-site hire-to-retire process, ensuring adherence to legal, fiscal, and regulatory standards.
+ Ensure that each employee has the right level of support in critical moments wherever needed (e.g. Key ER cases/escalations)
Complex case management
+ Ensure consistent application of HR policies and practices to resolve all complex policy matters and decisions across the business, including flexible working, absence and leave management. This is enabled by ensuring an end to end understanding of HR processes.
+ Guide approach on restructuring efforts at the employee level, including conducting severance conversations
Experiences & Qualifications
+ Minimum of a bachelor's degree or equivalent.
+ Minimum 8 years' experience in HR (e.g. HR Advisor, HR Generalist, HRBP) with a strong understanding of Philippines employee (white collar) relations landscape
+ Experience working with HR systems, processes, and solutions
+ Experience of leading/managing a team
+ Big-picture thinker, confident in taking decisions that will impact culture, policy and ways of working
+ Ability to demonstrate resilience in challenging / difficult situations
+ Coaching knowledge and skills - for individual and leadership situations
+ Has a genuine passion for developing people and delivering business performance
+ Strong organization skills as well as attention to detail and diligence
+ Ability to work in a matrix teamwork environment
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Human Resources
Job Type: Full time
Industry:
This advertiser has chosen not to accept applicants from your region.
2
Guest Experience Expert - Concierge
Manila, Metropolitan Manila
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Guest Experience Expert - GSA
Manila, Metropolitan Manila
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience Associate I
Pasay City, National Capital Region
Conduent
Posted 2 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Associate I
Pasay City, National Capital Region
Conduent
Posted 2 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Ability to perform in an analytical and operational process.
+ Entry-level position with limited requirements for licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a close degree of supervision.
**Functional Knowledge**
+ Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
+ Impacts a team through quality of the services and information provided.
+ Follows standardized procedures and practices and receives close supervision and guidance.
+ For consistency, methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Ability to problem solve, self-guided.
+ Evaluates issues and solutions to provide the best outcome for the client and end-users.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
+ Identifies customer needs by referring to case notes and examining each as a specific case.
+ Performs routine call center activities concerning business products and services.
+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.
+ Provides customers with information that is specialized.
+ Communicates in a warm and empathetic manner.
+ Gathers all necessary information to update the database.
+ Escalates issues to senior levels, based on complaints or concerns.
+ Explains company policies to customers.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
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6
Bookkeeper with TaxDome Experience FT
1000 Manila, Metropolitan Manila
FoxMore Staffing & Recruiting
Posted 7 days ago
Job Viewed
Job Description
This is a remote position.
US client is looking for Full Time Bookkeeper with TaxDome experience. YOU MUST HAVE AT LEAST 3 YEARS BOOKING EXPERIENCE WITH US CLIENTS AND MUST HAVE TAX DOME EXPERIENCE. Tax preparation experience is also needed. If you have ALL these experiences / skills, please apply to the Calendly link below. Note, please ignore the info in the Calendly as it is for recruiters
This advertiser has chosen not to accept applicants from your region.
7
HRIS Manager with Workday Experience
Pasig City, National Capital Region
HRTX
Posted 9 days ago
Job Viewed
Job Description
The HRIS Manager has both a strategic and hands-on role where you will be a team player responsible for the HR systems maintenance and support. You will work alongside an internally customer-focused HR organization that emphasizes our ability to support and bring out the best in each other. This person will partner and provide support services to your internal clients: L&D, Total Rewards, Talent Acquisition, HR Analytics, and HR Ops teams. This role is both strategic planning and execution and is comfortable with hands-on responsibilities and leading projects by utilizing your strong background in systems with proven abilities to plan, organize, implement, and manage specific solutions that make an impactoffering technical or functional solutions to refine and enhance our utilization.
Responsibilities
- Administer and maintain Workday modules: Recruiting, Core HCM, Advanced Compensation, Talent Management, Benefits, and Absences, including enhancements, maintenance, audits, and system upgrades.
- Support future expansion of the strategic roadmap, including VNDLY, Peakon, and Time Tracking.
- Partner with IT to lead and participate in the review, testing, and implementation of system releases and communicate benefits to stakeholders
- Collaborate with HR Ops to drive automation of business requirements and reduce process cycle times.
- Lead our HRIS team managing different Workday modules with streamlined operations and a positive employee experience, supporting their development and career growth.
- Ensure data integrity and apply data management best practices. - Provide technical and enhancement support in collaboration with HR Operations.
- Prioritize operational activities, resolve complex issues, and provide guidance on escalated matters.
- Collaborate with vendors and partners to maximize value from relationships.
- Lead and support resolution of integration issues, execute ad hoc data uploads, and develop complex reports with analytics.
- Participate in HR technology maintenance, implementation, and improvement projects.
- Lead special projects and seasonal HR processes supported by Workday. - Drive continuous improvement of employee lifecycle stages, ensuring excellent employee experience.
- Leverage emerging Artificial Intelligence capabilities such as predictive analytics, natural language processing, and intelligent automation within Workday and auxiliary platforms.
- Collaborate across global teams and time zones to support enterprise-wide HR initiatives.
- Track and report on system performance, adoption metrics, and process improvement outcomes.
This advertiser has chosen not to accept applicants from your region.
8