470 Network Operations Center jobs in the Philippines

JOB QUALIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
• Required Skill(s): Linux, Database, Networking, Hardware, OS
• Less than 1 year of experience specializing in IT/Computer – Software, System, or equivalent.
• Must have at least knowledge of NOC support
• With knowledge in database management, preferably Sybase or MSSQL Server.
• Adept in Linux and Windows systems administration.
• Willing to shift schedules, overtime, and work even on holidays.
• Applicants must be willing to work on East Ave. Quezon City.

JOB DESCRIPTIONS:

• monitoring the company's network for any potential issues
• diagnosing and resolving all network issues that may arise
• maintaining an accurate inventory of all company hardware and software
• generating periodic reports on network performance
• installing software updates and configuring new equipment
• updating network documentation
• enhancing network security while documenting processes, repairs, and cabling layouts
• training new employees and offering on-site field technicians remote technical support
• developing data security, retrieval, archiving, and backup procedures
• optimizing server capacity and performance to meet network traffic demand
• installing, configuring, and updating networking accessories for end-users
• running diagnostic tests to monitor the interaction between computers, servers, modems, and routers
• providing technical support to customers by performing troubleshooting when the system malfunctions
• collaborating with the IT team to develop and maintain network infrastructure

Job Type: Full-time

Application Question(s):

• Availability to start?

Education:

• Bachelor's (Required)

Experience:

• NOC: 1 year (Required)

Work Location: In person

Location:
Northgate, Alabang, Muntinlupa City

Employment Type:
Project-Based

About the Role

We are looking for
entry-level NOC Engineers
to join our fast-growing
NOC-as-a-Service team
, supporting major clients such as Meta and Vodafone. As a NOC Engineer, you will monitor networks and systems, handle incident tickets, coordinate with field engineers, and ensure smooth operations for our global clients. This is a
project-based opportunity
with strong growth potential and comprehensive training.

Key Responsibilities

• Monitor systems, networks, and tools to ensure operational stability.
• Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
• Respond to alerts and incident tickets in a timely manner.
• Dispatch field engineers or technicians as needed and coordinate job activities.
• Facilitate parts or equipment dispatch when required.
• Communicate clearly with internal teams, field engineers, and customers.
• Document troubleshooting steps, job updates, and resolutions accurately.
• Provide high-quality customer support with strong professionalism.

Qualifications

• Background in FTTx, GPON, or ISP operations
  preferred.
• Experience in network monitoring, technical support, or call center operations a plus.
• Strong written and verbal English communication skills.
• Comfortable working in a remote setup with a headset and company-issued laptop.
• Good problem-solving skills and attention to detail.
• Ability to follow procedures, work independently, and escalate when needed.
• Willingness to work
  night shift hours (UK time)

Training & Support

• One-week onboarding and hands-on training provided.
• Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
• Ongoing guidance and collaboration with experienced engineers.

Why Join Us?

• Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
• Opportunity to gain hands-on exposure to global telecom and ISP operations.
• Competitive project-based compensation.

• Bachelor's degree in Information Technology, Computer Science, Electronics and Communications Engineering, or related field.
• 1–2 years experience in NOC or network administration.

Strong understanding of:

• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
• Network monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix) and Routers, switches, firewalls, and load balancers.
• Ability to work under pressure, especially in a 24/7 shift-based environment.

Job Type: Full-time

Pay: Php19,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Job Description
*About TaskUs: *
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer: *
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Network Operations Center Specialist
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today

What can you expect in a
Network Operations Center Specialist
role with TaskUs:

Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.

Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.

Key Responsibilities

• Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.
• Investigate issues, resolve problems, and communicate status.
• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
• Provide analysis through the monitoring systems to proactively identify network issues.
• Monitor the ticket queue for incoming service requests and respond/resolve issues as required.
• Engage in regular network troubleshooting activities and resolve network connectivity issues.
• Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.
• Ensure all activities are documented and tracked through the ticketing system.
• Execute established procedures as it relates to event, incident, and change management.
• Adhere to escalation procedures, task procedures, and troubleshooting processes.
• Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.
• Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.
• Participate and/or be part of the NOC continuous improvement activities as defined.

Required Qualifications

• Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls.
• Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.
• An understanding of the ITIL framework is a plus.
• Experience in creating, utilizing, and maintaining technical documentation.
• Good English communication skills both verbal and written is needed.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
• Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
• Able to work under pressure to meet deadlines, ability to adapt to change.
• Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.
• Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.
• Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules

Education / Certifications

• A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.

Work Location / Work Schedule / Travel:

• Site: TaskUs Imus, Cavite | Lizzy's Nook
• Schedule: Rotational, 4x11
• Setup: Full-time onsite

How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

*How We Partner To Protect You: *
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI: *
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2509_11861

Posted At: Tue Sep :00:00 GMT+000 (Coordinated Universal Time)

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world
.

The Opportunity:
ECI is seeking an enthusiastic, personable, and qualified Senior Network Operation Center Engineer for Monitoring to join our amazing team In this role, you will be part of the Network and System Services Team (NOC) that provides 24x7 monitoring, operations, and support services.

The Senior NOC Engineer - Monitoring will provide Monitoring, troubleshooting of network and system devices for Global customers and supporting LAN/WAN infrastructure. While responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team. As a Senior engineer you will need to address more complex problems escalated by NOC engineers. You will be involved in escalating problems to the next level of support for guidance as well as contact third-party vendors for any network/system/Hardware impairments.

This is an
onsite
role.

What you will do:

• Resolve level 1 and 2 network and system support cases, Incidents and work orders associated with end-user issues, physical, On-prem and cloud infrastructure, and project related tasks following ECI defined SLAs.
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
• Resolve incidents and requests from centralized management system related to, but not limited to the following: Incident validation - Alarm verification, Routing Protocol/Switching issues, Connectivity issues, Hardware issues, CPU/Memory/Bandwidth related issues, Wireless related issues, App/URL filtering requests, Network and System stats reporting, Windows Desktop and Servers (CPU/Memory/Disk Space/Services/Windows events) , Linux Monitoring, environment monitors to name a few.
• Perform troubleshooting, problem analysis and isolation of network or system events in accordance with incident management guidelines.
• Follow ECI change control process for performing changes/IOS upgrades of Network devices, Disk expansion, Reboots, Submitting & implementation of changes during maintenance window post client approvals.
• Incident Management via the ServiceNow Tool.
• Follow Client escalation procedures & handle direct customer calls to diagnose and resolve issues in client's environment.
• Provide quality, timely and accurate end-to-end support of all issues within functional area of responsibility; this includes, and is not limited to phone, email, and documentation/tracking of the incident in the ticketing system.
• Enter data into ticketing system accurately and completely to document problems including diagnostic results, multiple product correlations, as well as escalation and repair performance.
• Maintaining WAN links and Engaging 3rd parties such as ISPs and product support teams for circuit impairments and Hardware/bandwidth issues.
• Escalate outage events and/or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of time.
• Monitor and track scheduled system and/or network maintenance activities in applicable tools, analyzing the duration and potential impact to customers, and ensuring they are consistent with approved times for these activities.
• Continuous coordination with collaboration teams & respond to all emails in a timely manner, ensuring clear and effective communication with stakeholders.
• Act as an escalation point for NOC Engineers
• Produce reports requested by Manager or Associate Director of the team (Examples: RCA, Investigation details, Health Checks, ….)
• Provide training to new hires in lower Roles
• Provide input and feedback for the development and improvement of the department and ECI

Who you are:

• Bachelor's degree in information technology/computer science, related field and/or equivalent combination of education and experience with 2-5 years of relevant experience in network and/or system support & Monitoring.
• Experience of at least 2 years as NOC Engineer.
• Excellent communication skills with a strong ability to articulate technical information to non-technical people, including ability to listen to and summarize and concisely share key information with customers.
• Excellent prioritization skills and an ability to see the world through the eyes of the customer.
• Strong problem solving and troubleshooting skills required: Ability to identify and analyze system problems, network quality, operational processes and then drive corrective / preventative action plans.
• Should have Strong documentation skills.
• Ability to absorb and retain information quickly.
• Capable of multitasking in a high-volume environment, effectively and efficiently
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and directed.
• Willing to work on a 24x7x365 environment and schedule
• Good experience in Configuration, management & monitoring of routers, switches, Cisco ASA, FTD's, Palo Alto firewalls, Meraki, WLCs.
• Strong experience in the support servers/workstations including Active Directory, LDAP, WMI, and SNMP of windows and linux environments.
• Strong experience working with cloud platforms solutions such as Azure, AWS, Google, Microsoft 365 suite and Microsoft Office products including Outlook, Excel, Word, PowerPoint, and SharePoint.
• Strong experience with physical & virtual server-related technology: RAID/Storage, SAN, OS, etc.
• Strong experience with virtualization solutions, Hyper-V & VMWare
• Certifications/Training Recommendations: CCENT or CCNA or CCNP or PCNSE or training equivalent. Knowledge of TCP/IP, Cisco routing, switching technologies and knowledge of key technologies such as (Microsoft, VMware, Linux, etc)
• ITIL Exposure

Bonus points if you have:

• Great experience with Managed Service Providers (MSP).
• Great experience in ServiceNow Tool.
• Great experience with Monitoring Tools (LogicMonitor, Connectwise Automate, RMM, SolarWinds)
• Knowledge of various protocol-based implementations: DNS, Mail, AD Replication, IP
• Master's in computers/IT.

ECI's culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you would be a great fit and are ready for your best job ever,
we would like to hear from you
Love Your Job, Share Your Technology Passion, Create Your Future Here

Sysgen RPO is hiring NOC Team Lead for direct hire with client

About the job:

• Direct hire with client
• Permanent role
• Hybrid work arrangement in BGC
• Night shift work schedule

Job Requirements:

• Lead and supervise the NOC Monitoring team in monitoring and maintaining network & system infrastructure, ensuring high availability and performance, and driving continuous improvement in processes and results.
• Provide strong leadership and direction to the NOC Monitoring engineers, ensuring coverage and efficient operations 24/7.
• Oversee both technical and people management aspects, ensuring the team is well supported and motivated.
• Resolve Level 1 and 2 network and system support cases, incidents, and work orders associated with end-user issues, physical, on-prem, and cloud infrastructure, and project related tasks following defined SLAs.
• Mentor and guide NOC Monitoring engineers, assisting them in developing their skills and advancing to higher-level roles.
• Foster a collaborative and efficient work environment, promoting teamwork and effective communication.
• Assign duties and manage workload distribution based on individual skills and role requirements.
• Conduct performance reviews and share feedback with both upper management and team members.
• Handle customer issues and manage conflicts, ensuring client satisfaction and timely resolution.
• Ensure the team monitors the infrastructure, application services, and associated KPIs.
• Ensure that SLAs are met and manage incidents according to the incident management process and escalation matrix.
• Step in to cover for absences, ensuring no disruption to services.
• Create regular/weekly NOC-specific performance reports and statistics for higher management.
  • Ensure clear and effective communication with stakeholders through timely response to emails and continuous coordination with collaboration teams.
• Hire, train, and mentor NOC Monitoring engineers, assisting them in increasing product knowledge and advancing to higher-level roles.
• Perform internal review of root cause analysis (RCA) documents before they are sent to clients.
• Work directly with the NOC Manager to ensure alignment on team objectives, performance goals, and strategic initiatives.

Job Requirements:

• Bachelor's/master's degree in information technology, Computer Science, or a related field, and/or an equivalent combination of education and experience with 8+ years of relevant experience in network and/or system support and monitoring.
• Experience of at least 5 years as an NOC Engineer/or Monitoring engineer role.
• Proven experience in team leadership and management, with the ability to motivate and mentor team members.
• Excellent communication skills with the ability to articulate technical information to non technical people and summarize key information concisely.
• Excellent prioritization skills and a customer-centric approach.
• Strong problem-solving and troubleshooting skills required.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Experience working directly with technical managers as well as technical end-users.
• Knowledge of ticketing platforms (ServiceNow, ConnectWise, Remedy, etc.) and monitoring platforms (ConnectWise, LogicMonitor, etc.).
• Capable of multitasking in a high-volume environment effectively and efficiently.
  • Ability to prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and directed.
• Ability to present ideas in user-friendly language.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Takes initiative and is proactive.
• Exceptional customer service orientation.
• Detail-oriented with strong problem-solving, critical thinking, and interpersonal skills.
• Willing to work in a 24x7x365 environment and adjust to flexible shift schedules.
• Good experience in configuration, management, and monitoring of routers, switches, Cisco ASA, FTDs, Palo Alto firewalls, Meraki, WLCs.
• Strong experience in supporting servers/workstations, including Active Directory, LDAP, WMI, and SNMP of Windows and Linux environments.
• Strong experience working with cloud platform solutions such as Azure, AWS, Google.
• Strong experience with physical and virtual server-related technology: RAID/Storage, SAN, OS, etc.
  • Strong experience with virtualization solutions, Hyper-V, and VMware.
• Certifications/Training Recommendations: CCNA, CCNP, or equivalent training. Knowledge of TCP/IP, Cisco routing, and switching technologies, as well as key technologies such as Microsoft (AZ-900, AZ-104), VMware/vSphere, Linux, etc.
• Familiarity with ITIL and other industry standards.

Bonus points if you have:

• Experience with Managed Service Providers (MSP).
• Experience in ServiceNow Tool.
• Experience with Monitoring Tools (LogicMonitor, ConnectWise Automate, RMM, SolarWinds)
• Knowledge of various protocol-based implementations: DNS, Mail, AD Replication, IP

Job Title: Assistant Vice President, Network Operations Center (NOC)

General Function

The Assistant Vice President of the International Telecom Network Operations Center (NOC) is responsible for managing, directing and controlling the Global Services Operations Center quality operations of the Global Services in a cost-efficient manner.

The AVP is leading and transforming the global NOC operations. This role acknowledges current operational efforts and challenges, positions the NOC as a Customer Experience Hub, and drives team evolution and transformation to meet future demands. The AVP will ensure high service availability, operational excellence, and customer satisfaction across international telecom services.

Key Responsibilities

1. Operational Leadership & Service Assurance

2. Ensure the smooth NOC operations of Center Operations and responds to service restoration promptly.

3. Manage 24x7x365 operation teams to ensure seamless service restoration and network reliability.
4. Plan and optimize manpower and operational procedures to support round-the-clock incident management.

5. Monitor service performance and lead cross-functional initiatives to drive continuous improvement.

6. Acknowledge & Enhance Current Operations

7. Recognize and build upon existing operational strengths and address ongoing challenges.

8. Promote a culture of transparency, learning, and resilience within the team.
9. Liaise with internal and external working partners to formulate and establish the pertinent operational processes.
10. Lead and guide all team members by giving operational and technical trainings with the appropriated operating documents for maintaining quality customer service effectiveness.

11. Conduct root cause analysis and implement corrective and preventive actions for service issues.

12. Customer Experience Hub

13. Position the NOC as a support for customer experience by integrating customer feedback and service quality metrics.

14. Collaborate with Service management, and internal Tier teams to enhance customer satisfaction and responsiveness.
15. Ensure timely and effective communication with stakeholders during service incidents and escalations.

16. Coordinate with Quality team to improve customer experience through tracking and reporting any customer services issue.

17. Team Evolution & Transformation

18. Lead the transformation of the NOC team through talent development, training, and adoption of new technologies.

19. Foster a high-performance culture focused on agility, innovation, and accountability.

20. Plan and coordinate resources for new network deployments and service launches.

21. Governance & Compliance

22. Ensure compliance with international telecom regulations, information security, and data privacy policies.

23. Establish and maintain robust operational governance, documentation, and reporting standards.
24. Monitor achievement the KPIs of each operations center.

Job Requirement / Qualifications / Skills

• University Degree in Telecommunications, Engineering, Information Technology, or related field.
• 10+ years of experience in telecom network operations, with at least 5 years in a senior leadership role.
• Strong understanding of telecom technologies, NOC tools, and ITIL/DevOps practices.
• Proven leadership in managing international teams and large-scale network infrastructures.
• Excellent interpersonal, communication, and stakeholder management skills.
• Customer-focused mindset with the ability to work independently under pressure.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute to providing solutions to work related problems.

- Monitor and analyze system performance to identify areas for improvement.

- Collaborate with cross-functional teams to ensure alignment on operational goals.

- Document processes and procedures to enhance knowledge sharing within the team.

- Assist in the development and implementation of operational best practices.

- Provide training and support to junior team members as needed.

Professional & Technical Skills:

- Required Skill: Expert proficiency in Data Center Networking Technologies Operations.

- Additional Good to Have Skills: Experience with Network Engineering.

- Strong understanding of network protocols and architectures.

- Experience in troubleshooting network issues and optimizing performance.

- Familiarity with network monitoring tools and techniques.

- Ability to work with various networking hardware and software solutions.

Additional Information:

- The candidate should have minimum 2 years of experience in Data Center Networking Technologies Operations.

- This position is based at our Manila office.

Position Title: Network Operations Engineer (Staff Augmentation)

Department: Infrastructure Operations - Networks

Reports To: Senior Manager – Networks and Telecoms

Location: Onsite

Employment Type: Contract (Staff Augmentation)

Duration: 6 Months

1. Role Overview
The Network Operations Engineer will support the organization's Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining compliance with the agreed Scope of Work (SOW), meeting defined Service Level Agreements (SLAs), and collaborating with internal teams to support operational and project-related requirements.

2. Key Responsibilities
Aligned with the SOW, the responsibilities include:

A. Network Monitoring & Incident Management

• Continuously monitor network infrastructure, including routers, switches, firewalls, VPNs, and WAN circuits, using enterprise monitoring tools (e.g., ChecMK, or similar).
• Respond to network alerts promptly and perform first-level troubleshooting to minimize downtime.
• Escalate unresolved incidents to Level 2/3 engineers, vendors, or service providers as defined in escalation matrices.
• Document all incidents, resolutions, and root cause analyses in the organization's ticketing system.

B. Change & Configuration Management

• Support the implementation of approved network changes following the organization's change management processes.
• Assist in device configuration updates, firmware patching, and other planned maintenance activities.
• Maintain up-to-date records of device configurations, topology diagrams, and runbooks as required under the SOW.

C. Performance Optimization & Reporting

• Analyze bandwidth utilization, latency trends, and network performance metrics.
• Provide recommendations for optimizing performance, stability, and capacity planning.
• Prepare and submit daily monitoring logs, weekly reports, and monthly operational summaries as required under the agreed deliverables.

D. Collaboration & Project Support

• Work closely with internal IT teams and vendors on planned network upgrades, migrations, or expansions.
• Assist in testing, validating, and deploying new network solutions to ensure smooth transitions.
• Provide operational support for business continuity and disaster recovery exercises.

3. Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Electronics, or related field (or equivalent work experience).

Certifications
(Preferred but not mandatory)

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ or equivalent

Experience

• 2–5 years of experience in a Network Operations Center (NOC) or similar network support role.
• Hands-on experience with enterprise network devices (routers, switches, firewalls, VPNs).
• Proficiency with network monitoring, troubleshooting, and ticketing tools.
• Familiarity with multi-vendor network environments (e.g., Cisco, Fortinet, Palo Alto) is an advantage.

4. Key Skills & Competencies

• Strong troubleshooting and analytical skills.
• Knowledge of ITIL-based incident, change, and problem management processes.
• Ability to manage multiple incidents and priorities under pressure.
• Excellent communication, reporting, and documentation skills.
• Willingness to work in shifts, including nights, weekends, and holidays, to meet 24x7 support requirements if applicable.

5. Performance Metrics (Aligned with SOW SLAs)

Metric Target SLA

CriticalAlert Response ≤ 15 minutes Major IncidentResponse ≤ 30 minutes Critical Issue Resolution ≤ 4 hours Daily Monitoring Logs By end of shift

Weekly Performance Report -Every Monday

Monthly Summary Report Within- 3 days after month-end

6. Employment Details

• Contract Type: Staff Augmentation
• Work Schedule: 8 x 5 (Mondays to Friday 0800H – 1736H)
• Duration: 6 Months
• Location: Onsite
• Reports To: Senior Manager – Networks and Telecoms

7. Alignment with SOW

This role is designed to deliver the services, outputs, and performance levels defined in the Staff Augmentation SOW for Network Operations Support.

The resource will:

• Deliver operational reports as defined under SOW Deliverables.
• Adhere strictly to SLAs and escalation procedures.
• Comply with organizational policies for security, confidentiality, and documentation

8. Confidentiality & Security
All contracted personnel must adhere to the organization's information security, privacy, and compliance policies. Unauthorized disclosure of confidential information is strictly prohibited.