407 Network Monitoring jobs in the Philippines

Job Description:

We are seeking a detail-oriented Network Operations agent to join our team. This role involves managing network connectivity and troubleshooting issues to ensure seamless operations.

Responsibilities include:

• Responding promptly to inbound alerts from monitoring systems.
• Conducting initial remote troubleshooting to identify root causes or restore connectivity.
• Creating and managing tickets with ISPs and incident management teams for circuit-related issues or outages.
• Coordinating with property and incident management teams to address power outages.
• Guiding property resources in resolving basic cabling or physical connectivity issues.
• Assisting property resources in troubleshooting basic device configurations or failure conditions.
• Collaborating with device manufacturers when equipment failure is suspected.
• Overseeing the RMA process, from initiation to approval/rejection.
• Providing remote support for RMA replacements once approved.
• Scheduling internal resources for on-site dispatch as needed, based on warranty or subscription status.
• Implementing temporary solutions where feasible and appropriate.

Technical Requirements:

• Understanding of TCP/IP, DNS, DHCP, and VPNs.
• Experience with WAN/LAN troubleshooting and network monitoring tools.
• Skilled in diagnosing connectivity, hardware, and configuration issues.
• Familiar with ISP and circuit-related troubleshooting.
• Experience with routers, switches, firewalls, and wireless devices.
• Knowledge of RMA processes and working with manufacturers.
• Proficiency in ticketing systems (e.g., SalesForce).
• Ability to work with ISPs, vendors, and property teams effectively.
• Clear communication with technical and non-technical stakeholders.
• Basic knowledge of power systems (e.g., UPS, generators).
• Has strong problem-solving, teamwork, and ability to prioritize tasks.

Job Overview

• We are hiring a NOC (Network Operations Center) / Network Monitoring Assistant
• The role involves monitoring software and website systems using specialized tools, detecting incidents, and responding to alerts from international clients. This position focuses on application and system monitoring rather than hardware or connectivity troubleshooting.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field
• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Skilled in using monitoring tools and ticketing systems
• Strong attention to detail and ability to quickly detect issues
• Comfortable communicating in English, as the role involves working with international clients
• Willing to work onsite in BGC, Taguig
• Open to shifting schedules

Responsibilities

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and escalate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to maintain smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards

Client Overview

• The company is part of a global network of service centers in Malaysia, Hong Kong, Taipei, Kaohsiung, and a tech hub in San Francisco.

Please note: Candidates with experience limited to hardware repair, telco, or basic connectivity issues will not be prioritized at this time.

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Work Location: In person

• Onsite – BGC, Manila
• Contract: 6 months (with possible extension)
• Shifting schedule required

We are seeking a skilled Cloud Network Monitoring Engineer to join our team. This role will focus on the design, implementation, and support of network management platforms and custom-developed automations within a cloud environment. The ideal candidate has strong expertise in cloud networking, observability tools, and automation, with a proven track record in diagnosing and resolving complex network issues.

Non-Negotiable Skills

• Grafana
• Azure
• Google Cloud Platform (GCP)
• Oracle
• Observability Tools

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering, or related field.
• Advanced certifications (e.g., AWS Certified Solutions Architect, CCNP Cloud, Azure Solutions Architect) are a plus.
• 4+ years of experience in network monitoring, with strong focus on cloud networking and infrastructure.
• Proficient in cloud networking technologies: VPCs, subnets, routing tables, security groups, load balancers.
• Hands-on experience with Azure or GCP, including networking services.
• Strong understanding of network security principles and best practices in cloud environments.
• Familiarity with network automation, orchestration tools, IaC practices, and scripting (Python, PowerShell).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: From Php70,000.00 per month

Benefits:

• Health insurance

Experience:

• CLOUD ENGINEER: 4 years (Required)

Work Location: In person

Position Summary

The Tier 1 Network Support Specialist serves as the
first line of defense
in resolving network-related issues. The role is responsible for providing essential technical assistance, monitoring network performance, and escalating complex problems to higher support tiers when necessary.

Key Responsibilities

• Provide
  basic technical support
  and troubleshooting for network-related issues.
• Monitor network performance and ensure seamless operations.
• Escalate unresolved or complex issues to higher support tiers as needed.
• Maintain accurate documentation of incidents, resolutions, and network performance reports.
• Collaborate with team members to ensure timely issue resolution and knowledge sharing.
• Deliver excellent customer service by effectively communicating solutions to end-users.

Minimum Requirements

• Open to
  fresh graduates
  ; relevant internships or training in networking are an advantage.
• Must have a
  Bachelor's Degree
  in
  Electronics and Communications Engineering (ECE)
  ,
  Computer Engineering (COE)
  , or
  Information Technology (IT)
  .
• Solid understanding of
  basic networking fundamentals
  (e.g., OSI Layer).
• Internship or hands-on experience in network monitoring or troubleshooting.
• Familiarity with common network tools and diagnostic utilities.

Skills and Competencies:

• Technical Proficiency
  in network troubleshooting and monitoring.
• Strong
  English communication skills
  (written and verbal).
• Customer Service Orientation
  to ensure user satisfaction.
• Problem-Solving and Escalation Skills
  for resolving issues efficiently.
• Monitoring and Reporting
  of network performance and support metrics.
• Team Collaboration
  and the ability to work effectively in a fast-paced environment.

Personal Qualities and Attributes:

• Fast thinker
  with a proactive mindset.
• Critical thinker
  who can analyze and resolve issues effectively.
• Open to
  constructive criticism
  and continuous learning.
• A
  team player
  who thrives in collaborative environments.

POSITION

• Wireless Network Monitoring Engineer

WORK SET UP :

• Onsite

Location:

• Taguig

WORK SCHEDULE:

• Shifting Schedule

SALARY PACKAGE:

• 190,000

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

Key Responsibilities:

This role will operate in a product operating model fashion and include portions of design, implementation and support of our network management platforms and custom developed automations.

• Demonstrates a service-oriented approach in processing customer requirements and requests
• Familiar with common network management concepts: Fault management, Configuration management/compliance, Performance management
• Familiar with common network management technologies: SNMP, ICMP, API polling, netconf, netflow, syslog ingestion
• Familiar with common network scripting technologies: Python, Ansible, Git, CI/CD, IaaC
• Familiar with basic Linux administration: software installs and updates
• Work closely with our network teams to identify and document network management use cases
• Participate in planning sessions for design and creating roadmaps for implementations
• Ensure changes meet required standards and quality prior to deployment in the production environment to minimize the impact to the business
• Strictly follows the change management process
• Provides effective time management and work prioritization to meet target dates for activities and project tasks; identifies risks which may impact the ability to meet deliverables
• Demonstrates excellent attention to detail with a focus on delivering quality work; seeks continuous Improvement for the betterment of the organization
• Accountable to the team's commitments, deliverables, and SLA's

Major Key Competency:

• Designing, deploying, maintaining and improving enterprise network management tools and platforms.
• Creating and delivering detailed technical presentations of solutions to management.
• Linux, Python, Ansible, Grafana
• Strong in verbal and written English. Must be able to communicate and write clearly and assertively especially during high stress situations.
• Must have the self-initiative to learn and adapt to new technologies in a fast-paced environment; willing to take advantage of opportunities for professional growth.
• Punctual and available to work 24x7 whenever required.
• Willing to work on a shifting schedule.
• Actively participates in meetings or any company events.
• Must be able and willing to cross train to other management and automation technologies.

Education and Experience:

• Prefer CCNA or equivalent certification
• Minimum of 4+ years' experience working Network Management platforms and concept.
• Minimum of 3+ years' experience in scripting for network infrastructure
• Bachelor's degree in Computer Science, Computer Engineering, Electronics and Communications Engineering, or any equivalent field
• Must have experienced working and collaborating with international teams; experience working with US onshore teams is desired
• Must have supported large and complex global networks: data centers, WAN, multiple remote sites' LAN, Wireless LAN
• Must have worked for an ITIL practicing organization; ITIL certification is desired

Job Types: Full-time, Permanent

Pay: Php189, Php190,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Linux, Python, Ansible, Grafana: 4 years (Preferred)
• working Wireless Network Management: 4 years (Preferred)
• scripting for network infrastructure: 3 years (Preferred)
• supported large and complex global networks: 3 years (Preferred)

License/Certification:

• ITIL or CCNA Certification (Preferred)

Work Location: In person

Must-Have Experience:

• 7–10 years in IT infrastructure, with 5+ years as a Network Administrator
• Deep knowledge of Cisco networking, Palo Alto, Checkpoint, Fortinet, Riverbed, and SolarWinds

• Strong background in:

• LAN/WAN/WLAN administration

• Routing protocols (BGP, OSPF, EIGRP)
• Firewall management (Palo Alto, Checkpoint, Fortinet)
• Load balancers (FS/NetScaler)
• SD-WAN (VeloCloud)
• DNS/IPAM (Infoblox)
• Cisco ISE/NAC, Radius, Tacacs
• Telephony (Cisco, 3CX)

Certifications (Preferred):

• CCNP
• Palo Alto Certified (PCNSE)

Tools & Tech You'll Use:

• Cisco, Meraki, Riverbed, Infoblox, Skybox, NetScaler, SolarWinds, Diabolocom

Skills That Matter:

• Excellent troubleshooting and communication skills
• Self-motivated, team-oriented, customer-focused
• English fluency (French reading a plus)
• Willing to travel occasionally

• Support and manage global network infrastructure
• Troubleshoot and resolve complex network/security issues
• Implement and maintain LAN/WAN, SD-WAN, and firewall systems
• Contribute to new IT infrastructure projects
• Ensure high availability, performance, and security of the network

Apply Now:

Subject: Network Administrator – Your Name

The Network Administrator is responsible for the daily administration and operational stability of the organization's LAN/WAN infrastructure. This role includes supervising outsourced technical staff, overseeing network performance, troubleshooting issues, and ensuring secure, reliable network operations. The incumbent will configure, install, and maintain all network hardware and software in accordance with corporate policies and standards.

1. Network Administration

Manage and maintain all network infrastructure (routers, switches, firewalls, etc.). Monitor performance, implement enhancements, and ensure security compliance. Prepare regular network performance reports and ensure adherence to IT policies.

2. Supervision & Team Management

Oversee daily activities of outsourced IT/network staff, ensuring quality service delivery and SLA compliance. Provide guidance, conduct reviews, and serve as an escalation point for unresolved issues.

3. Problem Resolution

Lead troubleshooting efforts for network issues, ensuring timely and effective resolution. Maintain issue logs, analyze recurring problems, and collaborate on long-term solutions.

4. Project Participation

Support or lead network-related projects by gathering requirements, providing technical input, maintaining documentation, and reporting progress to management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Preferred certifications: CCIE, CCNP, Cisco, Extreme Networks.

• Strong hands-on experience with Network hardware (switches, routers, CSU/DSU); Software (UNIX, Windows OS, intrusion detection systems, firewalls, IP Telephony); and Network management and analysis tools

• Proficient in WAN technologies and large-scale network design.

• Skilled in configuring and securing multi-vendor network environments (Cisco, Extreme Networks, etc.).

• 5+ years in network administration, 2+ years supervising or coordinating outsourced or technical support teams.

• Proven ability to manage, troubleshoot, and optimize LAN/WAN infrastructure.

• Experience implementing and maintaining network security protocols and policies.

• Strong documentation, reporting, and analytical skills.

• Ability to manage multiple priorities, lead issue resolution, and support project execution.
• Familiarity with change management and IT governance standards.

The Role

As a Network Administrator will be part of the company's Infrastructure and Operations Department and will be responsible for managing the availability of wide area network infrastructure in branches and corporate office buildings. You will also be responsible for problem isolation, diagnosis, and restoration of network-related issues to a achieve the team's performance goals and attain SLS with business users.

Role Responsibilities:

• Attend to tickets, troubleshoot, diagnose and resolve network-related problems within the SLS.
• Escalate network-related concerns to service providers, vendors, and other support units.
• Configure network devices and perform maintenance tasks in a timely manner and complying with ITAIO quality, service level standards and policies.
• Design, propose, implement and document corporate offices and branch wide area network infrastructure.
• Maintain & update inventory of installed network devices and supported devices and hardware.
• Monitor utilization of critical network devices and prepare reports for capacity planning.
• Prepare documentation and propose solutions to recurring problems.
• Manage problems during and beyond regular office hours.
• Participates in technical research and discussion to enable continuing innovation within the infrastructure.

Competencies:

• Technical Knowledge
• IT Service Management
• Continuous Learning & Improvement
• Technical and Business Communication
• Teamwork

Requirements

• Bachelor's degree relevant to the job, preferably an IT-related field.
• Minimum 3 year of relevant work experience, preferably in Telco/ISP/Service providers.
• Proficiency in Local Area Network, Wide Area Network, Software Defined Network, wired and wireless network technologies and corresponding routing and switching protocols.
• Knowledge in banking operation system and banking applications are strong advantages.
• Strong written and oral communication skills
• Candidate must be willing to work in Clark, Pampanga (Hybrid at least 3 times in a week)

Staff4Me is looking for a proactive and skilled Network Administrator specializing in SDWAN technologies to join our growing team. In this role, you will be responsible for managing and optimizing our software-defined wide area network infrastructure, ensuring that our clients experience high performance and availability. The ideal candidate should have hands-on experience with SDWAN technologies, a strong network background, and the ability to troubleshoot complex network issues.

Key Responsibilities::

• Manage, configure, and maintain SDWAN solutions to ensure optimal performance and reliability.
• Collaborate with network engineering teams to design and implement SDWAN architecture aligned with business goals.
• Monitor the health and performance of the SDWAN network, using analytics and reporting tools for proactive issue detection.
• Troubleshoot network-related issues, providing timely resolution and detailed documentation of findings.
• Work with cross-functional teams to support network capacity planning, assessments, and enhancements.
• Stay informed about emerging SDWAN technologies and best practices, recommending improvements as needed.
• Provide technical support and guidance to junior staff members, promoting knowledge sharing within the team.
• Create and maintain comprehensive documentation including network diagrams, configuration information, and process workflows.
• Participate in network projects and upgrades while ensuring minimal disruption to client services.
• Ensure compliance with security policies and standards across the SDWAN infrastructure.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network administration, with a focus on SDWAN technologies.
• Strong understanding of networking concepts, protocols, and configurations (routing, switching, firewalls).
• Experience with SDWAN solutions from leading vendors (e.g., Cisco, VMware, Silver Peak).
• Proficiency in monitoring and management tools for SDWAN environments.
• Demonstrated ability to troubleshoot complex network issues effectively.
• Strong analytical and documentation skills.
• Excellent communication and collaboration abilities.
• Relevant networking certifications (e.g., CCNA, CCNP) are preferred.
• Knowledge of cloud networking concepts and security practices is a plus.

Working Conditions:

• This role may involve occasional travel to client sites for implementation and support.
• Flexible working hours may be required to support network maintenance activities.

Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.