1,152 Monitoring Analyst jobs in the Philippines

Job Title: Monitoring Analyst

Position Objective / Job Summary

The Monitoring Analyst is responsible for providing first-level support for global alerts and monitoring of supported services. This role ensures timely, professional, and courteous responses to incidents while maintaining system health and operational stability.

Key Responsibilities

• Monitor the health and performance of networks, servers, and systems using monitoring tools.
• Investigate alerts, perform initial analysis and troubleshooting, and escalate incidents in accordance with defined processes.
• Log, tag, and track tickets; perform first-level fixes to meet Service Level Agreements (SLAs).
• Coordinate with internal IT groups (Infrastructure, Applications, etc.) to ensure prompt resolution and SLA compliance.
• Follow proper handover procedures for outstanding tickets and ongoing tasks.
• Adhere to organizational policies, including Information Security standards.

Core Technical Competencies

• Proficiency in PC Operating Systems (Windows 98/XP/2000/7 and above).
• Skilled in Windows Server OS and cloud platforms (Azure, AWS).
• Knowledge of Linux Operating Systems.
• Experience with monitoring tools such as Nagios, AppDynamics, Elastic, and SolarWinds.
• Competence in configuring alerts, navigation, and administration within monitoring systems.
• Ability to create and deliver scheduled global monitoring reports.
• Strong research skills using manuals, knowledge bases, and technical documentation.
• Adaptability to evolving technologies with a willingness to learn.

Teamwork & Collaboration

• Provide backup support to colleagues during unavailability or emergencies.
• Document and hand over tasks effectively to ensure service continuity.

Additional Technical Knowledge

• Familiarity with ITIL framework and IT service management principles.
• Experience with ticketing tools.

Qualifications

Education:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

Experience:

• At least 1 year of experience in monitoring or infrastructure support (problem tracking, incident management).
• Advantageous: Exposure to application and network environments, software tool setup/configuration, and customer interaction.

Skills:

• Strong organizational and prioritization abilities.
• Excellent interpersonal and team collaboration skills.
• Ability to simplify technical concepts for non-technical users.
• Strong verbal and written communication skills.
• Proficiency in computer operations, including SQL Databases, Windows OS, and Linux OS.

Primary Technical abilities:

1. Monitoring Specialist Task Proficiency

a. Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);

b. Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)

c. Knowledgeable in Linux Operating System;

d. Monitor assigned task(s) including the scheduled reports globally;

e. Knowledgeable in monitoring tools such as but not limited to Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools.

f. Ability to familiarize themselves with the research and information resources and knowledge bases at hand.

g. Ready to research questions using a variety of manuals and resources, and to work with other Monitoring Support Specialist and IT colleagues in resolving Alert/Monitoring concerns.

h. Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.

i. Knowledge of any of the following monitoring tools – Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools. The ability to set up alerts and navigate on the monitoring tool is a good consideration.

j. Knowledge of Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tool Administration.

b. Experience

● Has at least one (1) year of experience in Monitoring tasks or Infrastructure support including but not limited to problem tracking and Incident management.

● Exposure to technical set-up, configuration and maintenance of different applications, network environments, and software tools is an advantage.

● Exposure in dealing and talking with end customers.

c. Skills

● Organized and able to set priorities;

● Strong interpersonal skills and ability to deal effectively in a team environment;

● Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;

● Strong verbal and written communication skills;

● Ability to organize, prioritize and schedule work assignments;

● Proficient in computer operations – knowledgeable with SQL Database, Windows operating systems, Linux operating;

Summary: The Monitoring Analyst serves a hybrid function combining system performance analysis with Tier 1 support tasks. This role is central to early fault detection, remote client communication, ticket routing, and performance reporting. It ensures that technical alerts and client issues are captured, evaluated, and routed efficiently to the engineering or dispatch teams.

Key Responsibilities:

● Monitor system health and alerts using SolarEdge, and other monitoring platforms.

● Review and triage performance drops and error reports, classifying by urgency and issue type

● Provide basic technical guidance to clients via email or phone (e.g., inverter reboot, connectivity resets)

● Generate and update support tickets with performance logs and preliminary assessments

● Escalate system faults to Care Operations Supervisor and O&M Engineers based on impact

● Prepare daily and weekly performance dashboards for internal teams

● Validate resolution data and update ticket closure records

● Participate in recurring monitoring audits and contribute to support knowledge base updates

Qualifications & Experience:

● Graduate of any technical, IT, or engineering-related course (e.g., Industrial Technology,

Information Systems, or Engineering undergrad); Engineering license not required

● 1–2 years experience in technical support, monitoring, or helpdesk roles; solar industry experience preferred

● Familiarity with monitoring platforms (e.g., SolarEdge, Diagno) and ticketing systems (e.g., Freshdesk, Odoo, Zendesk)

● Strong communication skills for client-facing support (email, phone)

● Analytical mindset with attention to performance metrics, alerts, and resolution trends

● Ability to work independently on scheduled monitoring routines and remote client guidance

● Comfortable managing multiple alerts, tickets, and priorities in parallel

● Willingness to support weekend shifts or split schedules if required

● Coordinates with: Customer Care Agent, O&M Engineers

Job Type: Full-time

Work Location: In person

Job Summary

The Monitoring Analyst is responsible for providing 1st-level support for all alerts and

monitoring supported services globally, ensuring prompt, professional, and courteous

responses.

Key Functions:

• Monitor network and systems health, investigate signals, and report findings using

monitoring software.

• Conduct initial analysis, troubleshooting, escalation, and coordination of incidents

according to the defined escalation process.

• Follow appropriate handover procedures for outstanding logged tickets.

• Log, tag, track, and perform first-level fixes for servers, networks, and application

alerts in line with Service Level Agreements (SLAs) and established procedures.

• Coordinate with internal IT groups (Infrastructure, Applications, etc.) to ensure SLA

compliance.

• Adhere to the company's policies and procedures, including Information Security

standards.

Primary Technical Abilities

1. Monitoring Specialist Task Proficiency

2. Proficient in PC Operating Systems (Windows 98/XP/2000/7 and above).

3. Skilled in Windows Server Operating Systems and Cloud platforms (Azure, AWS).

4. Knowledgeable in Linux Operating Systems.

5. Ability to monitor assigned tasks and generate scheduled global reports.

6. Familiar with monitoring tools such as Nagios, AppDynamics, Elastic,

SolarWinds, and other similar systems.

• Ability to research and utilize manuals, knowledge bases, and other resources.

• Collaborates effectively with other Monitoring Support Specialists and IT

colleagues to resolve alerts and monitoring concerns.

• Eager to learn and adapt to new situations and evolving technologies.

• Competent in setting up alerts, navigation, and administration for monitoring

tools (Nagios, AppDynamics, Elastic, SolarWinds, etc.).

1. Teamwork

2. Willing to assist other Monitoring Support Specialists during unavailability or

emergencies to ensure service continuity.

• Able to handover and document ongoing tasks for the next shift or team member.

Secondary Technical Abilities

• Familiarity with ITIL framework.

• Knowledge of ticketing tools.

Supplementary Information (Requirements)

Education

• Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology, or related field.

Experience

• Minimum 1 year experience in monitoring tasks or infrastructure support

(including problem tracking and incident management).

• Advantage: Exposure to application, network environment, and software tool

setup, configuration, and maintenance.

• Advantage: Experience in customer interaction.

Skills

• Highly organized with the ability to prioritize tasks.

• Strong interpersonal and team collaboration skills.

• Able to explain technical functions in simple terms for non-technical users.

• Strong verbal and written communication skills.

• Capable of scheduling, organizing, and managing work assignments.

• Proficient in computer operations: SQL Databases, Windows OS, Linux OS.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Work from home

Application Question(s):

• How much is your expected salary for a month?
• Willing to work in Muntinlupa? (3 days onsite, 2 days WFH)

Experience:

• Nagios: 1 year (Required)

Work Location: In person

Your role as a Production Monitoring Analyst is responsible for tracking and analyzing daily production performance to ensure targets are met. This role supports production planning, identifies process inefficiencies, and prepares reports to guide decision-making and operational improvements.

Key Responsibilities:

• Develop and maintain production schedules in coordination with production supervisors and management.
• Monitor daily production performance, ensuring adherence to timelines, quality standards, and output goals.
• Analyze production data and generate reports to identify trends, bottlenecks, or delays.
• Coordinate with purchasing, inventory, and logistics teams to ensure timely availability of raw materials and supplies.
• Support continuous improvement initiatives by providing insights on production flow and resource allocation.
• Maintain accurate records of production planning, materials usage, and process documentation.
• Assist with general administrative tasks, such as filing, data entry, document control, and communication with suppliers or other departments.

Requirements and Skills:

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.
• Preferably with 1–2 years of experience in production planning, manufacturing, or administrative support in a similar field.
• Proficient in Microsoft Office tools (especially Excel) and familiarity with planning
• Strong analytical skills, attention to detail, and ability to work under minimal supervision.
• Excellent communication and organizational skills.

What's in Store for You:

• Competitive salary, depending on experience
• Up to 42 days of leave benefits, graduated annually over 5 years, and monetized at year-end.
• Career growth opportunities within the organization
• A dynamic work environment promoting openness, continuous improvement, and employee engagement

Work Schedule:

• Monday - Friday (7:32AM - 6:08PM)
• Compressed Work Week

Area of Assignment: TAGUNOL BRANCH

Central Lumber Corporation is a manufacturer, importer, distributor, and retailer of a complete line of construction materials. With a history of more than 75 years, we take the lead in providing innovative products to build value-for-money homes of the future.

Job Type: Full-time

Pay: Php15, Php16,000.00 per month

Work Location: In person

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed

Role Summary:

The Transaction Monitoring Analyst is responsible for identifying and investigating suspicious activities related to money laundering, terrorist financing, and other financial crimes. This role involves monitoring and analyzing transaction data, preparing detailed reports, and ensuring compliance with regulatory requirements.

Duties & Responsibilities:

• Review merchants flagged daily through Client's transaction monitoring system and take appropriate action to mitigate risk identified e.g. contacting the merchant to gain an understanding of activity/business model, retaining funds if a risk is perceived, terminating the agreement, raising a SAR
• Ability to conduct complex investigations involving matters such as reviews of multiple associated accounts.
• Perform data analysis using Excel, and other tools to identify and assess patterns of suspicious activities. Generate regular and ad-hoc reports for management.
• Evaluate and assess risks associated with transactions and customer profiles. Escalate high-risk cases to senior management as needed.
• Assist in the maintenance of operational procedures/processes to ensure they are relevant and up to date
• Communicate with internal and external stakeholders: business units, customers and partners, providing expert advice and education on Risk related matters, whilst also building up Industry Fraud Risk contacts

Skills & Qualifications:

• Previous experience in transaction monitoring or fraud detection within the payments industry.
• Background in payments or financial services.
• Experience in a customer service environment.
• Fluent in English, with exceptional verbal and written communication skills.
• Analytical mindset capable of interpreting complex data and identifying patterns.
• A problem-solving approach, demonstrating a high degree of professional judgment, commitment, integrity, teamwork, and customer service.

NOTE: This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Work Flexibility:

Work from home setup

Work Schedule:For confirmation

Core Perks and Benefits:HMO on your first day + Free coverage for 2 dependents on your 2nd year

Government-mandated benefits

20 Annual Leave Credits

13th-month pay

Birthday Leave

Bereavement Leave

Additional benefits/perks to all employees:Onboarding training

Performance-based salary increase

Discretionary incentives based on client or individual performance

Monthly employee engagement

Birthday Gift

Weekly treats

Christmas Hamper

Anniversary Gift

Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together

Check our website to see more:

And our Facebook page if you want more:

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:

Get the word out

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we're pursuing an exciting strategy to evolve our global business and lead our industry's transformation.

Join Inchcape Digital, part of Inchcape global network. You'll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.

Our Service Management Platform is seeking a VCC Monitoring Analyst to join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools. Support incident and request management processes, proactively identifying issues and driving service improvements aligned with ITIL V3 – Service Operation standards

What you'll do

• Configure and maintain monitoring tools to detect performance issues and prevent failures.
• Manage outages and coordinate incident resolution, including escalation and stakeholder communication.
• Conduct post-incident reviews and drive root cause analysis and corrective actions.
• Lead continuous service improvement initiatives and track service quality metrics.
• Train junior staff and promote knowledge sharing across teams.
• Collaborate with internal teams and customers to ensure transparency and effective problem-solving.

About you

• Strong knowledge of monitoring processes and tools, ITIL principles, and incident/request management.
• Experience with Microsoft Office 365, SAP, Salesforce, and diagnostic utilities.
• Excellent analytical, documentation, and communication skills.
• Graduate in a process-oriented field (e.g., Industrial or Systems Engineering).

We offer you

• Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
• Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
• Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.
• Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
• Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.
• Special Leave: Celebrate your birthday with a dedicated day off just for you.
• Work Tools: Get the equipment you need to perform your role effectively.

Start your journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit

Inchcape's Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Unleash your energy within Be a part of the EDC Team

(a) Performance monitoring and evaluation of operational and financial matters for the current year-to-date and outlook to ensure that the site meets its performance targets through engagement of relevant stakeholders and use of insight from analytics;

(b) generating analysis of gathered data in order to provide inputs to business scenarios to support decision-making.

(c) analyzing actual vs planned revenue, expenses, and capital expenditure items of the facilities to identify factors that may influence the ability of the site to meet its performance target, ensure that budget targets are met and any revisions or returns are reviewed and processed in a timely manner;

(d) pointing out potential areas of vulnerability and risk, investigate current and potential issues inclusive of internal controls (compliance to policies, procedures and standards/ provides guidance and assistance to site operations)  that will impact on the company bottom-line and provide financial impact or proposed solutions; and,

(e) ensuring timely submission of site financial and operational information and compliance with corporate ethics and internal controls in all aspects of business operations.

This requires an understanding of both the business objectives and goals, domain expertise, as well as a good grasp of operational processes and group interactions. It also requires strong soft skills with a focus on communication.  He/she is a key business partner and can work with various stakeholders regardless of rank to execute their strategy and plans.  This position requires strong technical and analytical skills as any misstatement or erroneous information on actual results or outlook may result in incorrect management decisions.

He/she may be assigned, for any or combination of the following:

• Supports the Chief Finance Officer ("CFO") in ad hoc projects and any other matters as required;
• Support analytics and business intelligence development (reports, dashboard, visualization); and,
• Ensures the timely preparation of performance management reports (including Balance Score Cards, Business Reviews, etc.), both regular and ad hoc requirements, that serve as basis for monitoring and controlling the budget utilization and execution of approved work programs, and in management's decision-making

*Policy and Strategy *

• Contributes in the identification of opportunities for continuous process improvements and suggest solutions and system enhancements so the site can operate in an efficient and cost-effective manner;
• Proactive involvement in process simplification and standardization, quality improvement and cost minimization of processes;
• Assist in the enforcement of corporate policies and recommends improvements as needed;

• Contributes in the planning, development and implementation of the site's work program as aligned to the company BSC;

• Works closely with other department SPOCs to ensure best possible communication and interaction between processes ensuring complete capture and analysis of financial information; and,

• Collaborates with the other Finance divisions to support overall Finance goals and objectives

*Operational *

• Monitors overall site performance on a regular basis to ensure that targets are met and corrective actions are suggested when needed;
• Coordinates with external partners of Finance, and discusses and recommends improvement in the processes to ensure speedy and accurate delivery of services to internal EDC Group of Companies;
• Contributes in the creation of a system or a process that can help manage the site's financial resources;
• Coordinates with the site on operational and financial performance key metrics and works with the Business Analytics & Systems Support team to build the necessary analytics;
• Provides diagnostics on the financial impact of proposed solutions on company bottom-line and points out potential areas of vulnerability and risk; and,
• Generate analysis of gathered data in order to provide inputs to business scenarios to support decision-making.

*General Responsibilities *

• Executes health, security, environmental and safety rules and regulations of the company;
• Practices recommended behaviors that adhere to the core values of the company;
• Complies with company rules and policies; and
• Performs other related duties that may be assigned (by superiors) from time to time.

Your role as a Production Monitoring Analyst is responsible for tracking and analyzing daily production performance to ensure targets are met. This role supports production planning, identifies process inefficiencies, and prepares reports to guide decision-making and operational improvements.

Key Responsibilities:

• Develop and maintain production schedules in coordination with production supervisors and management.
• Monitor daily production performance, ensuring adherence to timelines, quality standards, and output goals.
• Analyze production data and generate reports to identify trends, bottlenecks, or delays.
• Coordinate with purchasing, inventory, and logistics teams to ensure timely availability of raw materials and supplies.
• Support continuous improvement initiatives by providing insights on production flow and resource allocation.
• Maintain accurate records of production planning, materials usage, and process documentation.
• Assist with general administrative tasks, such as filing, data entry, document control, and communication with suppliers or other departments.

Requirements and Skills:

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.
• Must be 25 years old or above.
• Preferably with 1–2 years of experience in production planning, manufacturing, or administrative support in a similar field.
• Proficient in Microsoft Office tools (especially Excel) and familiarity with planning
• Strong analytical skills, attention to detail, and ability to work under minimal supervision.
• Excellent communication and organizational skills.

What's in Store for You:

• Competitive salary, depending on experience
• Up to 42 days of leave benefits, graduated annually over 5 years, and monetized at year-end.
• Career growth opportunities within the organization
• A dynamic work environment promoting openness, continuous improvement, and employee engagement

Work Schedule:

• Monday - Friday (7:32AM - 6:08PM)
• Compressed Work Week

Area of Assignment: TAGUNOL BRANCH

Central Lumber Corporation is a manufacturer, importer, distributor, and retailer of a complete line of construction materials. With a history of more than 75 years, we take the lead in providing innovative products to build value-for-money homes of the future.