6,386 Member Services jobs in the Philippines

About VMG Premedia, a division of Velocity Made Good

VMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class production services, including industry-leading studios in India and the Philippines and in-market service teams. By combining global expertise with local support, we help our clients achieve success.

Our innovative digital publishing services, spanning mobile and digital editions, including Apple News+, help clients elevate reader engagement, broaden content reach, and open new revenue channels. Through a strategic blend of creative talent and advanced technology, VMG is dedicated to transforming digital experiences, increasing audience engagement, and achieving content goals efficiently and cost-effectively.

The Client Services will work directly with the U.S. Account Director to manage client relationships, ensure follow-up on all client needs after meetings, and help deliver services to the highest standard. This Manila-based role requires working U.S. business hours and will involve attending client calls alongside the U.S. Account Director, taking detailed notes, and driving all follow-up actions to completion.

This position blends client service, project management, and operational coordination to ensure excellent communication and service delivery for U.S.-based clients.

Client Meeting Support & Follow-Up

● Attend client meetings (virtual) with the U.S. Account Director, taking clear and actionable notes.

●Document all meeting outcomes, next steps, and responsibilities.

● Ensure timely follow-up on all agreed actions, coordinating internally to deliver on client needs.

Client Relationship Management

● Support the U.S. Account Director in maintaining and expanding client relationships, ensuring satisfaction and retention.

● Act as a secondary point of contact for clients, helping address inquiries and escalate issues as needed.

Project Coordination

● Work with internal teams (production, creative, development, and operations) to execute client requests.

● Track deliverables and timelines, ensuring projects stay on schedule and meet quality expectations.

Service Support & Implementation

● Assist in onboarding new services by helping coordinate schedules, documentation, and client communication.

● Provide status updates to both clients and internal stakeholders.

Reporting & Documentation

● Prepare follow-up reports, recaps, and presentations for client review.

● Maintain accurate and organized client records, meeting notes, and project documentation.

Collaboration

● Work closely with the U.S. Account Director and Manila-based teams to ensure smooth handoffs, consistent communication, and aligned client strategies.

Qualifications & Requirements

Experience

● 2 to 5 years in client services, account management, project coordination, or a related role, preferably creative services / agency.

● Experience working with international teams and clients in the U.S. market is preferred.

Skills

●Excellent verbal and written English communication skills, able to prepare clear client-facing materials.

● Strong organizational and time management abilities, with exceptional attention to detail.

● Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office Suite.

● Comfort working in project management tools (e.g., Asana), and CRM systems.

Personal Attributes

● Proactive, self-motivated, and capable of managing multiple priorities.

● Comfortable working independently while maintaining close coordination with a remote U.S.-based manager.

●  Able to quickly learn new tools, processes, and service offerings.

Work Environment

● This role is based in Manila, Philippines, and follows U.S. Eastern Time Zone hours, Monday through Friday.

● Frequent virtual meetings with U.S.-based clients and internal teams.

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• eGov Certification preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Work Location: In person

We're looking for a Client Services & Project Coordinator to support the delivery of fire protection projects. This role involves direct client interaction, quoting, scheduling, and coordinating field and office teams.

Your responsibilities:

• Client Liaison
• Be the main contact for clients across multiple jobs. (Spoken English must be excellent)
• Manage queries, updates, and feedback promptly
• Quoting & Scope Coordination
• Prepare and issue quotes based on supplied scope or site inspection
• Liaise with estimators or project managers as required
• Scheduling & Resourcing
• Coordinate installers, subcontractors, and materials
• Manage job start dates, access arrangements, and completion deadlines
• Project Support
• Track project progress, variations, and client instructions
• Organise documentation and compliance paperwork (e.g. ITPs, handover packs)
• Internal Coordination
• Work closely with accounts, design, maintenance and construction teams
• Maintain records in job tracking systems or shared project folders

What you'll need:

• MUST have 2 years' experience in a similar role
• MUST have excellent English
• MUST be proficient in Microsoft suite
• Strong communication skills
• Good organisation and time management
• Prior experience in maintenance, construction or fire services is ideal
• Familiarity with quoting tools, project software is a bonus

This is a key role in our team, bridging client needs and delivery. Suitable for someone proactive and confident managing multiple moving parts.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Work from home

Work Location: Remote

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Are you a customer service pro with a knack for B2B sales support?

We're hiring a Client Services Representative - Sales Account to join our team

In this role, you'll be the primary point of contact for our clients, ensuring their needs are met, issues are resolved promptly, and they have a positive experience that contributes to our sales goals. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a passion for building strong client relationships.

Key Responsibilities

• Client Communication: Serve as the main point of contact for clients via phone, email, and chat.
• Issue Resolution: Address and resolve client inquiries, complaints, and issues efficiently and professionally.
• Account Management: Maintain a deep understanding of the client's business, products, and services to provide expert support.
• Sales Support: Collaborate with the sales team to identify new opportunities, support sales processes, and assist in client retention efforts.
• Documentation: Accurately document all client interactions and transactions in our CRM system.
• Reporting: Prepare and present reports on client feedback, service metrics, and key performance indicators (KPIs).

Qualifications

• Education: High school diploma or equivalent is required. A college degree in a business-related field is a plus.
• Experience: A minimum of 5 years of experience in a client-facing role, preferably in a call center, BPO, or sales environment.
• Communication Skills: Excellent verbal and written communication skills in English are essential.
• Problem-Solving: Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
• Technical Proficiency: Comfortable using CRM software, Microsoft Office Suite, and other relevant tools.
• Soft Skills: A positive attitude, empathy, and the ability to work well under pressure in a fast-paced environment.
• Availability: Flexibility to work in a night shift schedule.

Salary Range

• 70,000 to 80,000 PHP
• Must Work Night Shift 9pm to 6am

If you have a passion for problem-solving and thrive in a fast-paced environment, we want to hear from you.

Send your updated resume to: OR contact us through this cellphone #

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Work Location: In person

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

Requirements:

• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits:

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Position Overview
As a Client Services Representative, you will work on a strong and growing team with banking experience to understand and effectively provide permanent business enhancing service to our clients, in response to their calls, in a way that upholds and enhances our exceptional brand values. You will build relationships with our clients and become their "go to" person. As a pro-active problem solver, you will interact well with the team and document frequent questions and answers in our knowledge management system. You will learn our business through comprehensive onboarding training and will continually increase your knowledge through formal cross-training opportunities each month. You will be customer focused, passionate about helping our clients, and driven to increase our customer retention rate.

We are looking for self-motivated professionals with banking or financial services experience, strong organizational skills and an ability to quickly learn a broad set of financial and technical knowledge. Our Client Service Representatives read people and situations accurately in order to identify with and adapt their style and approach toward achieving alignment and connection with our customers.

Position Description
Key Responsibilities

• Build strong relationships with clients by understanding their specific needs and recommending the best solutions.
• Learn and navigate Diamond Mind's products and services to ensure the right fit for each client.
• Handle sensitive tasks quickly and accurately while keeping information confidential.
• Solve technical issues in a timely and efficient way.
• Communicate regularly with partners, vendors, and suppliers based on client needs.
• Keep updated records of policies and procedures and share updates as needed.
• Carefully manage client account changes and explain them clearly in simple terms.
• Use our CRM system to track all client interactions and updates.
• Help onboard new clients promptly and guide them through the process.
• Join internal teams or projects to help improve how we work and support company growth.

Required Qualifications

• Bachelor's degree from (business-related field preferred).
• Minimum of 2 years of experience in banking, client services, or a related field—ideally involving reconciliation, operations, or customer success.
• Strong skills in Microsoft Office, particularly Excel.
• Clear and professional communication skills—both verbal and written.
• Ability to read people and adjust communication style to connect with diverse clients.
• Demonstrated accuracy in handling sensitive data and account information.
• Experience using CRM platforms such as Salesforce.

Key Attributes

• Passionate about delivering outstanding customer service and building long-term relationships.
• Self-starter with high initiative and a desire to learn and grow professionally.
• Collaborative and team-oriented, with a willingness to share knowledge and support peers.
• Polite, patient, and resilient in customer-facing situations.
• Analytical mindset and interest in financial data, trends, or research.
• Demonstrated integrity and ability to represent the company with professionalism.

Who You Are

• Meticulous and dependable, especially when dealing with numbers, records, and timelines.
• Collaborative and respectful of cross-functional teamwork.
• Empathetic and solution-focused, with a natural ability to connect with clients.
• Curious and eager to learn across business operations and systems.
• A positive team player who contributes to a supportive and high-performing culture.

Company Overview
VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities.

Our mission is to help passionate people and purpose-driven organizations achieve more for their communities.
What We Bring To The Table

Growth Opportunities
to help you advance in your career.

Achieve Work-Life Balance
with a setup that suits you.

Employee Engagement Activities
to connect and grow with your team.

Complimentary HMO
for you + 2 dependents from Day One—your health matters

Earn a 20% Night Shift Differential
—your hard work deserves to be recognized.

Convertible Leave Credits
available right from the start.

Quarterly Performance Bonuses
—because your efforts should be rewarded

Annual Merit Increase
to recognize your dedication and growth.

Guaranteed Weekends Off
—take time to relax and recharge.

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client's products and services. The successful person in this role will encourage a direct and positive relationship with customers.

Job Responsibilities

• Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
• Resolve client cases for the client services team;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

• Has experience working in a background screening company
• Has experience with verification processes such as employment, education, or reference checks
• Has any leadership or management experience
• Ability to maintain regular and punctual attendance;
• Able to thrive in a fast-paced environment;
• A natural problem solver and is focused on creating solutions;
• Can adapt quickly to a changing environment;
• Can work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
• High School Diploma or equivalent required;
• 1+ years experience in a Clients Services Department in a call center environment preferred;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods;
• Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.