27 Medical Supervisor jobs in the Philippines

Job Description

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports
• Assists team with escalated client or account issues.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Minimum Qualifications:

• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Ability to develop and maintain positive relationships with healthcare providers;
• Knowledge of HMO regulations and policies
• Past experience in the same position
• Knowledge of healthcare practices and medical terminology
• With background in HMO processes
• With experience in releasing and handling LOA
• At least 3 years of relevant work experience

Job Type: Full-time

Benefits:

• Health insurance

Work Location: In person

We are seeking a highly motivated and experienced Medical Billing Supervisor to oversee our daily billing and claims operations. This role is responsible for the performance of the billing team, ensuring accuracy, efficiency, and compliance throughout the revenue cycle, specifically for Medicaid claims. The ideal candidate will be a hands-on leader who can troubleshoot complex billing issues, train staff, and drive the team to meet key performance metrics.

Key Responsibilities:

• Team Supervision and Workflow Management:

• Supervise the day-to-day activities of a team of Medical Billers and Claims Specialists.

• Monitor daily workflow from claim generation to payment posting to ensure tasks are completed accurately and on time.
• Distribute and balance workloads among team members to meet departmental goals and deadlines.

• Performance Monitoring and Reporting:

• Track and report on team performance against key metrics, including clean claim rate, denial rate, and accounts receivable (A/R) aging.

• Identify trends and patterns in billing data to proactively address issues and improve processes.
• Escalate complex or systemic billing issues to the Medical Billing Manager with clear, data-backed recommendations.

• Troubleshooting and Denial Resolution:

• Serve as the primary escalation point for the team on complex or difficult-to-resolve billing issues, particularly with Medicaid claims.

• Assist the team with preparing and submitting high-level appeals for denied claims.
• Liaise with Medicaid payer representatives to resolve disputes and clarify billing guidelines.

• Training and Development:

• Train new billing staff on our specific workflows, software, and compliance procedures.

• Provide ongoing training and coaching to the existing team to ensure they are up-to-date on Medicaid policies and best practices.
• Develop and maintain documentation of billing procedures and workflows.

• Quality and Compliance:

• Ensure all billing practices adhere to HIPAA, Medicaid, and other state and federal regulations.

• Monitor changes in Medicaid policies and communicate them effectively to the billing team.
• Support the manager in preparing for and conducting internal and external audits.
• Conduct regular quality assurance audits on claims to identify and correct errors before submission.

Required Qualifications:

• Experience:

• Minimum of 5+ years of experience in medical billing, with at least 1-2 years in a lead or supervisory role.

• Extensive, hands-on experience with Medicaid claims processing is essential.
• Proven ability to manage and motivate a team to achieve performance targets.

• Technical Skills:

• Advanced proficiency with Electronic Health Record (EHR) and practice management systems.

• Strong analytical skills with a high degree of proficiency in data analysis using tools like Microsoft Excel.

• Certifications:

• A professional billing certification (e.g., AAPC's Certified Professional Biller - CPB) is highly preferred.

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

We are seeking a highly motivated and experienced Medical Billing Supervisor to oversee our daily billing and claims operations. This role is responsible for the performance of the billing team, ensuring accuracy, efficiency, and compliance throughout the revenue cycle, specifically for Medicaid claims. The ideal candidate will be a hands-on leader who can troubleshoot complex billing issues, train staff, and drive the team to meet key performance metrics.

Key Responsibilities:

• Team Supervision and Workflow Management:
• Supervise the day-to-day activities of a team of Medical Billers and Claims Specialists.
• Monitor daily workflow from claim generation to payment posting to ensure tasks are completed accurately and on time.
• Distribute and balance workloads among team members to meet departmental goals and deadlines.
• Performance Monitoring and Reporting:
• Track and report on team performance against key metrics, including clean claim rate, denial rate, and accounts receivable (A/R) aging.
• Identify trends and patterns in billing data to proactively address issues and improve processes.
• Escalate complex or systemic billing issues to the Medical Billing Manager with clear, data-backed recommendations.
• Troubleshooting and Denial Resolution:
• Serve as the primary escalation point for the team on complex or difficult-to-resolve billing issues, particularly with Medicaid claims.
• Assist the team with preparing and submitting high-level appeals for denied claims.
• Liaise with Medicaid payer representatives to resolve disputes and clarify billing guidelines.
• Training and Development:
• Train new billing staff on our specific workflows, software, and compliance procedures.
• Provide ongoing training and coaching to the existing team to ensure they are up-to-date on Medicaid policies and best practices.
• Develop and maintain documentation of billing procedures and workflows.
• Quality and Compliance:
• Ensure all billing practices adhere to HIPAA, Medicaid, and other state and federal regulations.
• Monitor changes in Medicaid policies and communicate them effectively to the billing team.
• Support the manager in preparing for and conducting internal and external audits.
• Conduct regular quality assurance audits on claims to identify and correct errors before submission.

Required Qualifications:

• Experience:
• Minimum of 5+ years of experience in medical billing, with at least 1-2 years in a lead or supervisory role.
• Extensive, hands-on experience with Medicaid claims processing is essential.
• Proven ability to manage and motivate a team to achieve performance targets.
• Technical Skills:
• Advanced proficiency with Electronic Health Record (EHR) and practice management systems.
• Strong analytical skills with a high degree of proficiency in data analysis using tools like Microsoft Excel.
• Certifications:
• A professional billing certification (e.g., AAPC's Certified Professional Biller - CPB) is highly preferred.
• Soft Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Superior attention to detail and a commitment to accuracy.
• Strong problem-solving and critical-thinking abilities.
• Ability to work effectively in a fast-paced environment and manage competing priorities.

This is a full-time opportunity for an experienced Revenue Cycle Supervisor/Medical Billing Supervisor to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.

What you'll be doing

• Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
• Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
• Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
• Communicate effectively with the wider business to escalate issues and provide updates on team performance
• Foster a positive, collaborative team culture and promote the company's values and vision
• Collaborate with the broader Accounts Receivable department to drive continuous process improvements

What we're looking for

• Minimum 2 years' experience in a Revenue Cycle Supervisor/Medical Billing Supervisor role within a Customer Service or Accounts Receivable environment
• Proven track record of leading and motivating a high-performing team to achieve key targets
• Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
• Strong analytical and problem-solving skills to identify and resolve operational issues
• Solid understanding of call centre and accounts receivable processes and best practices
• Passionate about delivering exceptional customer service and driving continuous improvement

What we offer

At Access Healthcare Services Manila, Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy access to a range of benefits including:

• Opportunities for career progression and professional development
• Health insurance coverage and wellness programmes
• Flexible working arrangements and a healthy work-life balance
• Team-building activities and a vibrant company culture

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare-related business process outsourcing services. With a strong presence in the Philippines, we partner with healthcare organisations around the world to deliver innovative, high-quality solutions that drive business success. Our talented and dedicated team is committed to excellence, and we take pride in creating a dynamic and inclusive work environment.

If you're ready to take the next step in your career and join a dynamic, forward-thinking team, apply now.

• Graduate of any 4-year course.
• With 3-5years experience in sales (preferably in medical)
• With at least 2-3 years supervisory experience.
• Can handle 1-4 subordinates.
• Client oriented & with good communication skills.
• Willing to do field works.
• Will handle Metro-South and nearby area.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance

Work Location: In person

• Graduate of any 4-year course.
• With 3-5years experience in sales (preferably in medical)
• With at least 2-3 years supervisory experience.
• Can handle 1-4 subordinates.
• Client oriented & with good communication skills.
• Willing to do field works.
• Will handle Metro-South and nearby area.

Qualifications:

• Bachelor's degree in any field.
• Minimum of 5 years' experience in medical billing.
• Strong understanding of the Revenue Cycle Management (RCM) process (charge posting, payment posting, AR follow-up).
• Knowledge of HIPAA regulations and compliance standards.
• Proficiency in Practice Management Software (PMS).
• Familiarity with insurance guidelines, EOB, and ERA processing.
• Strong Excel and data entry skills.
• Excellent leadership, organizational, and communication abilities.

Key Responsibilities:

• Supervise and mentor medical billing associates to ensure performance and compliance.
• Accurately enter and review patient demographics, insurance details, and charges in the billing system.
• Verify patient eligibility and payer information prior to charge entry.
• Process and submit medical claims; correct rejections to minimize denials.
• Post insurance and patient payments with daily reconciliation.
• Verify bulk checks, insurance payments, and correspondence before posting.
• Follow up on outstanding claims and promptly appeal denials.
• Communicate with insurance payers to ensure timely claim resolution.
• Generate accurate patient statements and ensure on-time delivery.
• Apply insurance adjustments and contractual write-offs correctly.
• Maintain accurate documentation of claims, payments, and correspondence.
• Prepare and update the Daily Work Confirmation Report and secure sign-offs.
• Ensure compliance with HIPAA regulations and organizational protocols.

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Kindly indicate your email address and phone number.

Work Location: In person

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports
• Assists team with escalated client or account issues.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Minimum Qualifications:

• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Ability to develop and maintain positive relationships with healthcare providers;
• Knowledge of HMO regulations and policies
• Past experience in the same position
• Knowledge of healthcare practices and medical terminology
• With background in HMO processes
• With experience in releasing and handling LOA
• At least 3 years of relevant work experience