115 Medical Records Retrieval jobs in the Philippines

A SNAPSHOT OF THE ROLE

Company Overview

We are a global outsourcing partner supporting leading healthcare and medical record retrieval providers in the US. Our team delivers high-quality customer service and administrative support, helping clients improve efficiency and ensure compliance with industry standards. We are committed to fostering an inclusive and collaborative workplace where growth and development are prioritized.

Job Description

As a Customer Service Representative – Healthcare, you will act as a liaison between healthcare providers, law firms, and insurance agencies to ensure accurate and timely retrieval of medical records. You will handle outbound and inbound calls, respond to inquiries, and maintain compliance with HIPAA regulations. This role requires excellent communication, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Qualifications

• Minimum of 3 years BPO experience with a healthcare background
• Previous customer support experience with knowledge of medical records and HIPAA regulations
• Working knowledge of HIPAA regulations is required
• Strong verbal communication skills and active listening ability
• Familiarity with CRM systems and practices
• Customer-focused, adaptable to different personality types
• Ability to multitask, prioritize, and manage time effectively
• At least High School graduate

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Company events

Work Location: In person

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.

Department: Medical Information

Contract Type: Permanent

Location: Philippines- remote

Job Title: Medical Information Specialist

Working Hours- Night time shifts

Do you have a degree as Pharmacist or in Medicine, paired with a true passion for patient safety?

Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development?

Are you confident communicating clearly and knowledgeably with customers over the phone and via email?

If you answered yes, then this could be the role for you

WHO ARE PROPHARMA?

ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They're like the behind-the-scenes experts who help with clinical trials, regulatory paperwork, safety monitoring, and talking to health authorities like the FDA. Basically, they support companies from early research all the way to getting a drug on the market—and beyond.

MEDICAL INFORMATION AT PROPHARMA

ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who function as an integral part of your team, facilitating the exchange of clinical and scientific information related to drugs and devices, as well as product safety. Medical Information is a vital component that ensures the safe and effective use of healthcare products, supports healthcare professionals in their practice, and helps pharmaceutical and biotech companies comply with regulatory requirements.

Our innovative, market-leading technologies, and 24/7/365 contact centers allow us to provide best-in-class medical information services.

'A NIGHT IN THE LIFE' OF A MEDICAL INFORMATION SPECIALIST

What You'll Be Doing

• Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
• Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
• Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
• Logging all enquiries into internal systems in a clear, timely, and compliant manner.
• Supporting the quality of the service by performing checks on safety reports and medical enquiries.
• Writing high-quality custom medical responses when needed, based on client-approved resources.
• Providing informal training or mentorship to new team members as you develop in the role.
• Contributing to process improvements and suggesting updates to internal procedures.
• Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

What You'll Bring

• A degree in Pharmacy or MD
• Strong communication skills, both written and verbal.
• High attention to detail and a commitment to accuracy.
• An interest in drug safety, medical information, or regulatory affairs.
• A proactive mindset and willingness to learn.

What Propharma Can Offer You

• Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
• Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
• Continued learning and development – comprehensive onboarding and full training for all roles, including a dedicated internal training team who can offer leadership and management training, industry training and the opportunity to learn from the wider MI Team by tapping into their invaluable knowledge.
• Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributary pension scheme, working from abroad policy, enhanced maternity leave and much more

WHAT CAN YOU EXPECT WHEN APPLYING FOR A JOB AT PROPHARMA?

Click through the apply now button, where you will be asked to upload a CV and any other supporting documents and answer a few questions. The whole process should take less than 5 minutes

• Due to the high volume of interest in our roles, we make every effort to review each application. However, if you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.
• Once you submit your application you can expect to receive automated notifications from our system (triggered by our internal Talent Acquisition team).
• Our selection process consists of a Teams audio screening call with a recruiter, followed by an online assessment, then a more a formal video interview with a hiring manager.
• Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 to 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome.

CLOSING DATE – 2 weeks from advertising date – note: can be updated/refreshed in WD as required

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.

Department: Medical Information

Contract Type: Permanent

Location: Philippines- remote

Job Title: Medical Information Specialist

Working Hours- Night time shifts

Do you have a degree as Pharmacist or in Medicine, paired with a true passion for patient safety?

Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development?

Are you confident communicating clearly and knowledgeably with customers over the phone and via email?

If you answered yes, then this could be the role for you

WHO ARE PROPHARMA?

ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They're like the behind-the-scenes experts who help with clinical trials, regulatory paperwork, safety monitoring, and talking to health authorities like the FDA. Basically, they support companies from early research all the way to getting a drug on the market—and beyond.

MEDICAL INFORMATION AT PROPHARMA

ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who function as an integral part of your team, facilitating the exchange of clinical and scientific information related to drugs and devices, as well as product safety. Medical Information is a vital component that ensures the safe and effective use of healthcare products, supports healthcare professionals in their practice, and helps pharmaceutical and biotech companies comply with regulatory requirements.

Our innovative, market-leading technologies, and 24/7/365 contact centers allow us to provide best-in-class medical information services.

'A NIGHT IN THE LIFE' OF A MEDICAL INFORMATION SPECIALIST

What You'll Be Doing:

• Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
• Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
• Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
• Logging all enquiries into internal systems in a clear, timely, and compliant manner.
• Supporting the quality of the service by performing checks on safety reports and medical enquiries.
• Writing high-quality custom medical responses when needed, based on client-approved resources.
• Providing informal training or mentorship to new team members as you develop in the role.
• Contributing to process improvements and suggesting updates to internal procedures.
• Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

What You'll Bring:

• A degree in Pharmacy or MD
• Strong communication skills, both written and verbal.
• High attention to detail and a commitment to accuracy.
• An interest in drug safety, medical information, or regulatory affairs.
• A proactive mindset and willingness to learn.

WHAT PROPHARMA CAN OFFER YOU:

• Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
• Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
• Continued learning and development – comprehensive onboarding and full training for all roles, including a dedicated internal training team who can offer leadership and management training, industry training and the opportunity to learn from the wider MI Team by tapping into their invaluable knowledge.
• Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributary pension scheme, working from abroad policy, enhanced maternity leave and much more

WHAT CAN YOU EXPECT WHEN APPLYING FOR A JOB AT PROPHARMA?

Click through the apply now button, where you will be asked to upload a CV and any other supporting documents and answer a few questions. The whole process should take less than 5 minutes

• Due to the high volume of interest in our roles, we make every effort to review each application. However, if you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.
• Once you submit your application you can expect to receive automated notifications from our system (triggered by our internal Talent Acquisition team).
• Our selection process consists of a Teams audio screening call with a recruiter, followed by an online assessment, then a more a formal video interview with a hiring manager.
• Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 to 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome.

CLOSING DATE – 2 weeks from advertising date – note: can be updated/refreshed in WD as required

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Third Shift (Nights)

Environmental Conditions
Office

Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.

A Day In The Life

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.
• Graveyard/Night/Evening

Keys To Success
Education

• Bachelor's degree, health care or life science degree accepted

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).Some countries (e.g., Mexico)may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment

Requirements
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• This position is a hybrid position
• Training will be 12 weeks on site followed by once per week in office expectations

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/DisabilityAccess

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule: Mid Shift (UK business hours)

Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)

Training Period: 10 to 12 weeks (1-2 days a week on-site)

As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient's profile, when was the drug injected or consumed and create a report and forward it to the case processing team.

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller's questions to formulate an accurate and concise response using client
• approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

• Fresh Graduates are welcome to apply.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries may require a health care professional degree or medical information experience.

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently and as part of a team.
• Ability to interpret client provided complex medical and technical information.
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances.

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
• Constant interaction with clients/associates required.
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

ProPharma – Makati, National Capital Region, Philippines (Hybrid/On-site)

ProPharma is seeking a licensed Pharmacist to join our Medical Information Specialist (MIS) team in Makati on a 6-month contract basis, with the potential to extend or convert to permanent employment (not guaranteed). This role supports our clients across the APAC region.

The position is hybrid, requiring regular attendance at our new Makati office. Working hours follow AEST/AEDT time zones.

Key Responsibilities

• Respond to unsolicited requests for medical and safety information from healthcare professionals, patients, and other stakeholders.
• Provide both labeled and unlabeled responses in line with regulatory requirements, industry standards, and internal/client SOPs.
• Accurately identify, document, and report adverse events, special situations, and product complaints within required timelines.
• Draft and provide accurate responses using approved sources such as product labeling, company standard responses, literature, and internal clinical/post-marketing data.
• Ensure compliance with privacy policies and country-specific regulations.
• Communicate fluently in both English and Filipino, verbally and in writing.

Essential Qualifications

• Licensed Pharmacist in the Philippines.
• Strong communication and customer service skills, especially by phone and email.
• Proficiency in medical terminology in English and Filipino.
• Ability to work in a hybrid model from our Makati office.

What We Offer

• 6-month fixed-term contract with potential to extend or transition to full-time employment.
• Opportunity to gain experience with a global leader in medical information and pharmacovigilance services.
• Collaborative and inclusive workplace where diverse perspectives are valued.

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Second Shift (Afternoons)

Environmental Conditions
Office

Job Description
At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information
Our work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location:
Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule:
Mid Shift (UK business hours)

Work Setting:
Hybrid; 1 to 3 days a week on-site (after training period)

Training Period:
10 to 12 weeks (1-2 days a week on-site)

Discover Impactful Work
As
Medical Information Specialist
, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient's profile, when was the drug injected or consumed and create a report and forward it to the case processing team.

A Day In The Life

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller's questions to formulate an accurate and concise response using client
• approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

Keys To Success
Education

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

Experience

• Fresh Graduates are welcome to apply.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries may require a health care professional degree or medical information experience.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently and as part of a team.
• Ability to interpret client provided complex medical and technical information.
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances.

Physical Requirements And Working Environment
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
• Constant interaction with clients/associates required.
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule
Third Shift (Nights)

Environmental Conditions
Office

At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information
Our work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

• Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
• Work Shift Schedule: Night Shift (US business hours)
• Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)
• Training Period: Depending on your assigned program, training may span 10 to 12 weeks or 16 to 18 weeks, and you will be required to report on-site, 5 days a week during this time.

Discover Impactful Work:

As
Medical Information Specialist
, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient's profile, when was the drug injected or consumed and create a report and forward it to the case processing team.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

Keys to Success:

Education

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

Experience

• Fresh Graduates are welcomed to apply.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Previous experience in medical information services, patient or healthcare professional interaction and/or contact center customer support is preferred and considered an advantage.
• Some countries may require a health care professional degree or medical information experience.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent English language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances

Physical Requirements and Working Environment:
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration
• Constant interaction with clients/associates required
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information
Our work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location:
Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule:
Day Shift

Work Setting:
Hybrid; 1 to 3 days a week on-site (during training period); once a week onsite (after training period)

Training Period:
2 to 4 weeks

Discover Impactful Work:

As
Medical Information Specialist
, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient's profile, when was the drug injected or consumed and create a report and forward it to the case processing team.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller's questions to formulate an accurate and concise response using client
• approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

Keys to Success:
Education

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

Experience

• Fresh Graduates are welcomed to apply.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries may require a health care professional degree or medical information experience.

Knowledge, Skills, Abilities

• Excellent verbal and written Mandarin and English communication skills
• Excellent Mandarin and English language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently and as part of a team.
• Ability to interpret client provided complex medical and technical information.
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances.

Physical Requirements and Working Environment:
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
• Constant interaction with clients/associates required.
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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