17 Medical Director jobs in the Philippines

Job Purpose

The Medical Director is primarily responsible for the operational efficiency and cost management of the clinic and other medical, dental and pharmaceutical units in the healthcare cluster to ensure achievement of profitability objectives. The Medical Director does this while ensuring effective and timely delivery of patient care services that meet their needs and comply with local and international regulatory standards.

As a member of the Healthcare cluster management team, the Medical Director participates in crafting and implementing the healthcare strategic plan.

Main Accountabilities

Operational Efficiency and Management - Promotes operational efficiency and clinical productivity in all medical , dental and pharmaceutical units to facilitate achievement of profitability and operating efficiency targets by ensuring

• a) optimum use of manpower resources, equipment and processes in the effective and timely delivery of ethical quality medical services;
• b) adherence to local clinic practice guidelines, international standards and local regulations; and
• c) monitoring of operational metrics (cost efficiency, customer satisfaction, results accuracy) to track and measure levels of services and processes to achieve desired satisfaction levels.

Team Leadership and People Development - Monitors and implements performance management metrics across all healthcare units and confirms alignment with corporate goals , mission and vision. Motivates team members to perform towards the achievement of the company's operating and customer care objectives and promotes personal, skills and functional development towards their career advancement.

Customer Satisfaction and Account Management – Strives to be the clinic of choice of current and potential customers by providing them with products, services and patient care that meet their needs in a timely manner. Collaborates with sales management on the development and maintenance of relationships with customers and corporate partners, as well as addressing concerns within prescribed timelines resulting to enhanced customer satisfaction , continued business and promoting better relationships with the clinics.

Financial Management – Plans, controls and monitors the utilization of the operating budget through effective allocation for expenses leading to satisfactory patient care, employee welfare and quality service. Tracks the financial performance of the clinics and makes decisions on how to further enhance business profitability.

Quality and Risk Management – Ensures that all protocols, processes, procedures consistently adhere to defined quality standards , mandatory requirements and standards in order to maintain licenses, accreditations, and affiliations to mitigate risks, assure quality and continuous operations of all the healthcare operating units

Building Administration – Handles the administration of the Makati clinic building and facilities through judicious use of resources to achieve and maintain a safe and clean environment.

Qualification , Skills and Personal Attributes

Education

• Licensed Medical Doctor with post-graduate training on Management and Finance or preferably with a Master's in Business Administration

Experience

• At least 10 years of aggregate experience in patient management and clinic or

hospital administration in a managerial capacity for at least 3 years

Knowledge and Skills

• Expert in clinical practice guidelines
• Intermediary background in business and general clinic administration
• Working knowledge of labor laws, performance management, customer service, and
• financial management and accounting
• Ability to think strategically, think critically and make sound /objective decisions
• Communication Skills: Excellent in verbal and written communication and presentation
• skills
• Strong leadership and people management skills
• Key accounts management skill
• Ability to develop and maintain good working relationship with peers and team
• members
• Able to work with and through others
• Conflict resolution skills

Personal Characteristics

• Resilient
• Patient
• Empathetic and good control of emotions
• Customer centric
• Good motivator
• Entrepreneurial mindset

Job Types: Full-time, Permanent

Application Question(s):

• How much is your expected monthly salary?

Experience:

• Clinic Manager: 1 year (Preferred)
• Medical Director: 1 year (Preferred)

Work Location: In person

Position Overview

The Director, Medical Affairs is accountable for the strategic direction, business and resource planning, and effective leadership of the entire Medical Affairs function within the Philippines. This position is responsible for fostering operational effectiveness and efficiencies through a continuous improvement approach, overseeing core HR activities for the team, and driving best practices in team development. In addition to leadership responsibilities, the Director may act as an individual contributor in specialized areas—such as compliance, medical excellence, or pharmaco-economics—where actions and decisions can significantly influence commercial operations at the national level.

Key Responsibilities

• Oversee the implementation of the national Medical Affairs strategy, ensuring alignment with organizational goals and industry standards.
• Provide expert guidance to maximize the effectiveness of the Medical Affairs function, initiating and leading improvement projects focused on quality, cost-efficiency, and timeliness.
• Lead and support major projects and innovation initiatives, driving the adoption of best practices across the function.
• Maintain up-to-date knowledge of broader industry trends and regulatory developments, incorporating relevant insights into local strategies and operations.
• Manage large therapy area, brand medical, or compliance projects, ensuring strict adherence to internal processes and external regulations.
• Develop and coach the management team, facilitating professional growth and supporting succession planning for future leaders.
• Execute succession planning and nurture a sustainable talent pipeline to support the ongoing success of the Medical Affairs function.

People Management

The Director manages a team of approximately 20–40 professionals at various levels, providing direct and indirect leadership within the Philippine Medical Affairs function.

Qualifications, Skills, and Experience

• • PhD in a scientific discipline or Medical Degree (MD)
• • Extensive experience in Medical Affairs within the pharmaceutical industry
• • Strong relationship and stakeholder management expertise
• • Proven project management skills
• • Demonstrated experience in leading teams and developing talent

Exciting times for a US healthcare company that recently set up a global capability center in BGC Taguig as they build their clinical operations group.

• Bachelor's degree in Healthcare, or another related area
• Healthcare Experience from a HIMAP member company
• At least 7 years' experience in a management / leadership role overseeing healthcare teams
• Experience managing teams in a shared service center environment, with proven experience in training, coaching, and developing key resources
• Healthcare certification (preferred)
• Workday Software and Reporting tools experience (preferred)

Others

• Able to do a flexible shift
• Full onsite

Our U.S. partner is a leading provider of medical digital imaging services, offering a full spectrum of diagnostic imaging solutions through convenient and patient-friendly outpatient centers.

We are seeking a highly experienced Healthcare BPO Operations Director to lead and scale operations for a U.S.-based Healthcare Account specializing in digital imaging and patient support services. This senior leadership role will oversee multiple Lines of Business (LOBs), including Healthcare Billing, Call Center Support, Appointment Scheduling, and Documentation Teams, ensuring excellence in service delivery and compliance with U.S. healthcare standards.

The ideal candidate is a seasoned BPO leader with deep healthcare expertise who thrives in a fast-paced, high-volume environment while driving performance, compliance, and client satisfaction.

This is a full-time role, on a US shift, and in a Work in office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Provide strategic leadership across multiple healthcare LOBs, ensuring consistent achievement of KPIs/SLAs.
• Oversee and coach Team Leaders and frontline staff, building a culture of accountability, compliance, and high performance.
• Partner with U.S.-based client stakeholders, delivering operational updates, resolving issues, and ensuring seamless coordination with New Jersey imaging centers.
• Enforce HIPAA, data privacy, and U.S. healthcare regulatory compliance across all operations.
• Lead workforce planning, scheduling, and employee engagement strategies to optimize retention and productivity.
• Manage site P&L, budgets, and resource allocation to support account growth and profitability.

QUALIFICATIONS:

• 8–10 years of BPO leadership experience, with at least 5 years in U.S. healthcare account management.
• Strong expertise in healthcare billing, appointment scheduling, and patient-facing support.
• Proven track record in managing multifunctional teams/LOBs in high-volume environments.
• Demonstrated success as a Site Manager, Senior Operations Manager, or equivalent leadership role.
• Solid understanding of U.S. healthcare standards and HIPAA compliance.
• Excellent leadership, client relationship management, and communication skills.
• Strong financial and analytical acumen with experience in P&L and budget management.

WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team)

• Experience work-life balance while working the night shift with weekends off and rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Job Types: Full-time, Permanent

Pay: Php150, Php180,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How many years of leadership experience do you have in managing U.S. healthcare accounts (e.g., billing, appointment scheduling, patient support) within a BPO setting?
• Do you have proven experience overseeing multiple Lines of Business (LOBs) and managing site-level P&L/budget responsibilities?
• Are you willing to work full-time on a U.S. shift schedule in an on-site/office-based setup?

Work Location: In person

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Key Responsibilities:Business Analysis & Requirements Gathering

• Engage with RCM stakeholders (operations, compliance, technology) to gather and document detailed business requirements across intake, coding, billing, claims, A/R, and denials.
• Define user stories, business rules, data flows, and system behavior aligned with operational outcomes.
• Work closely with product managers to prioritize features based on business value and technical feasibility.

Subject Matter Expertise (SME)

• Provide domain expertise in U.S. healthcare revenue cycle processes and technologies.
• Offer field-level insights from front-end intake through back-end collections and appeals.
• Advise on industry best practices, compliance considerations, and emerging trends in automation and AI adoption in RCM.Techno-Functional Collaboration
• Act as a liaison between business users and development teams to ensure solution design aligns with functional needs.
• Partner with architects and engineers on data modeling, workflow engines, and AI/ML model integration.
• Participate in user acceptance testing (UAT), validating system outputs against business expectations.

Platform Innovation

• Contribute to platform design and modularization of features such as (but not limited to):o Claims Automation (e.g., OCR, NLP, intelligent form capture)o Autonomous Coding (ICD/CPT code prediction using AI/ML)o Process Optimization (clearinghouse logic, eligibility validation)o Denials Prevention & Prediction (ML-based denial scoring, root cause analytics)
• Identify opportunities for AI/automation to enhance accuracy, reduce TAT, and minimize human intervention.

Documentation & Change Management

• Develop clear documentation including BRDs, FRDs, process maps, and data dictionaries.
• Support training, change management, and knowledge transfer to internal teams and client stakeholders.

Qualifications

Qualifications:

• Bachelor's degree in Healthcare Administration, Information Systems, Computer Science, or related field.
• 10+ years of experience in RCM operations, product development, or business analysis, preferably in a healthcare technology or BPO setting.
• Deep understanding of end-to-end RCM workflows and pain points.
• Experience working with or designing solutions involving automation, RPA, AI/ML, and data analytics.
• Familiarity with RCM platforms, EHRs (e.g., Epic, Cerner, Athena), and clearinghouse integrations.___Preferred Skills:
• Experience with product development lifecycles (Agile, Scrum).
• Experience in working with wide range of practice management systems used by providers in the US
• Data sourcing and integration experience with leading EHR/EMR, clearing houses and payer claims systems
• Proficiency in tools such as JIRA, Confluence, Lucidchart/Visio, SQL.
• Exposure to technologies like OCR, NLP, RPA (UiPath, Automation

Anywhere), and machine learning models.

• Certifications in Business Analysis (CBAP/CCBA), Healthcare IT (e.g., CPHIMS), or Lean/Six Sigma.

Overview

We are seeking an accomplished leader in
Revenue Cycle Management (RCM)
operations to oversee large-scale healthcare delivery teams, drive process transformation, and ensure financial performance. This role is responsible for managing end-to-end RCM functions—including patient registration, billing, claims, and collections—while ensuring compliance, operational excellence, and strong client satisfaction.

Education & Certifications

• Preferably Graduate/ MBA from reputed universities.
• Preferably Six Sigma / Lean Sigma– Geen Belt/ Black Belt certified.
• Relevant industry certifications (e.g.,Certified Professional in Healthcare Management, Certified Revenue Cycle Specialist) are highly beneficial.
• Awareness of U.S Healthcare Governance, Compliance and Audit guidelines.

Key Responsibilities

• Provide strategic direction and thought leadership in the RCM domain, with a strong understanding of delivery models and solution frameworks.
• Lead the design and execution of innovative operational strategies to optimize performance, efficiency, and revenue outcomes.
• Act as a change leader by continuously identifying opportunities for process enhancements and operational improvements.
• Oversee projects across provider and RCM functions, including system upgrades, workflow improvements, and data migration initiatives.
• Manage the entire claims lifecycle from submission to resolution, ensuring timely follow-ups to reduce denials and accelerate collections.
• Supervise multi-site operations across different client accounts, ensuring consistency and service quality.
• Drive key KPIs such as denial rate reduction, AR aging, insurance collections, and overall cash acceleration.
• Ensure effective headcount management and optimal resource utilization across teams.
• Implement structured transaction and FTE billing processes to deliver accurate business outcomes.
• Uphold the highest standards of service delivery and operational excellence through data-driven decision making.
• Collaborate with internal teams (Technology, CRM, Operations, Sales) and external stakeholders to align on operational and reporting needs.
• Serve as the escalation point for provider data-related issues, ensuring timely resolution and client satisfaction.
• Partner with clients on transformation initiatives and identify opportunities to expand services.
• Maintain adherence to healthcare regulations including HIPAA, HITECH Act, ACA, and NSA.
• Establish and maintain policies and procedures that reinforce compliance requirements, conducting audits and risk assessments when needed.
• Define, monitor, and report on operational KPIs and metrics related to RCM and provider operations.
• Provide performance updates and business insights to senior leadership and client stakeholders.
• Stay informed on healthcare industry trends, RCM technologies, and best practices, and apply insights to strengthen operations.

Position Overview

We are seeking an experienced and mission-driven Clinical Operations Director to lead the planning, coordination, and optimization of clinical operations across our healthcare network. This role is responsible for ensuring the highest standards of patient care delivery, operational efficiency, regulatory compliance, and staff performance. The Clinical Operations Director will serve as a strategic partner to medical leadership, driving initiatives that strengthen care quality, streamline processes, and support organizational growth.

Key ResponsibilitiesStrategic & Operational Leadership

• Develop and implement strategies to optimize clinical operations, patient flow, and resource allocation.
• Translate organizational goals into operational objectives that improve patient care, safety, and satisfaction.
• Partner with executive leadership in developing budgets, forecasts, and performance targets.

Clinical Program Oversight

• Oversee daily operations of clinical departments, ensuring compliance with standards of care, protocols, and regulations.
• Collaborate with physicians, nurses, and allied health professionals to enhance care coordination and efficiency.
• Drive continuous quality improvement initiatives, leveraging data and best practices.

Regulatory & Compliance Management

• Ensure adherence to national and international healthcare regulations, accreditation standards (DOH, JCI, ISO, etc.), and organizational policies.
• Monitor clinical outcomes and ensure reporting accuracy for audits, surveys, and inspections.
• Proactively identify risks and implement corrective action plans.

People & Team Leadership

• Lead, mentor, and develop a multidisciplinary clinical operations team.
• Foster a culture of accountability, teamwork, and patient-centered care.
• Implement workforce planning strategies to ensure adequate staffing levels and competency.

Performance & Quality Management

• Establish KPIs and monitor performance across clinical departments.
• Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
• Implement evidence-based practices to optimize patient safety and clinical outcomes.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, or related field (Master's preferred).
• 10+ years of progressive clinical operations leadership experience, with at least 5 years in a senior management role.
• Strong knowledge of healthcare delivery systems, clinical workflows, and quality improvement methodologies.
• Proven track record in leading multi-site or large-scale healthcare operations.
• Familiarity with electronic health records (EHR) systems and clinical information technologies.
• Exceptional leadership, communication, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: Php280, Php330,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• clinical operations leadership: 7 years (Preferred)

Work Location: In person