85 Medical Center jobs in the Philippines

Education and Experience Required

· Must be a PRC Licensed Pharmacist

· Experience in handling a drugstore is an advantage but not required

• Fresh graduates with valid PRC License are welcome to apply.

· Willing to be trained in other aspects of the pharmacy operation.

· Customer service-oriented

· Able to handle confidential/ sensitive information

About the role

Kaiser Medical Center' is seeking a talented and experienced Nurse to join our team on a contract basis. As a Nurse, you will play a vital role in providing high-quality medical care to our patients. This is a project-based opportunity, offering the chance to contribute your expertise to a dynamic and growing organisation.

What you'll be doing

• Assess, monitor, and provide nursing care to patients in a medical and surgical environment
• Collaborate with the medical team to develop and implement individualised treatment plans
• Administer medications, treatments, and therapies as prescribed by physicians
• Maintain accurate and detailed patient records, including medical histories, progress notes, and discharge summaries
• Effectively communicate with patients, families, and the healthcare team to ensure the highest standards of care
• Participate in patient education and promote healthy lifestyle choices
• Maintain a clean and safe work environment, adhering to all relevant healthcare regulations and protocols

What we're looking for

• Registered Nurse with a valid license to practice in the Philippines
• Minimum of 2 years of experience in a similar role, preferably in a hospital or acute care setting
• Strong clinical skills, including proficiency in patient assessment, medication administration, and wound management
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with the healthcare team
• Adaptable, resourceful, and able to work well under pressure in a fast-paced environment
• Commitment to delivering high-quality, compassionate patient care

If you are a dedicated and experienced Nurse who is passionate about making a difference in the lives of our patients, we encourage you to APPLY NOW for this exciting opportunity.

The Manager, Clinical Services will be responsible for the day-to-day leadership of the direct reports, including members of the Clinical Services team. The manager will support the core values of the company while ensuring they are supporting quality and efficiency through our Clinical Services offering. The Manager participates in driving decisions regarding best practices, plans, procedures, team growth and development. This is an exempt position.

Job Responsibilities:

 Participates in hiring, evaluating, developing, and coaching employees in

conjunction with human resources as applicable.

Participates in annual evaluations/reviews of direct report employees.

egular one to one meeting cadence with direct report employees to ensure

professional growth and development plans are determined and set steps for

progression.

anage interview and clinical queues to promote prompt turnaround time (TAT)

esponsible for day-to-day operations of all clinical services processes and

activities as assigned.

anage daily challenges of team members.

ollaboration with Clinical, Credentialing and Quality team members to maintain continual Joint Commission readiness.

rend clinical issues that yield opportunity for education/training and facilitate subsequent training development.

ollaborate with recruiters and client care managers to resolve clinical or competency requirements.

rive effective and efficient process improvements.

ollaborate with IT department to drive quality and efficiency.

bility to present to clients and drive conversations with senior client leadership.

reate education and training for team members inside and outside of the

clinical services team.

oordinates and facilitates educational opportunities for internal and external clinical team members.

oordinate and managing in conjunction with Learning and Development team the orientation schedule for new hires that is consistent, effective and eliminates redundancy.

Job Qualifications:

N degree from accredited school of nursing

ctive PRC License, USRN

even years of acute clinical care setting experience

hree years of progressive leadership experience

horough understanding of policy and procedure interpretation, writing and

teaching

nderstanding of process improvement

ust be self-directed in improving and acquiring the abilities and skills

necessary to enhance job performance

uperior organizational skills

bility to stay on task with minimal direction

bility to meet tight deadlines and handle multiple distractions

bility to handle large workload, while maintaining high level of quality work

xcellent leadership and communication skills

trong analytical skills and exceptional attention to detail

trong computer skills. Proficient utilizing Microsoft Outlook and Office

programs

bility to track/trend data utilizing Excel

bility to navigate custom designed platforms and databases

onfident with internet research capabilities and skills

bility to research and critically think to find solutions for issues

trong team player

onfident in decision making and able to make decisions at times with limited information

bility to work with others inside and outside the team.

ersonable, friendly, and upbeat personality.

Preferences:

xperience handling people

nowledge of US healthcare system, travel industry and hospital standards is an advantage

ne year of healthcare travel industry experience

Job Title: Clinical Services Manager

Location: McKinley, Taguig

Work set-up: Onsite

Company Overview:

AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.

For more details, please visit

You can also visit us at

SCOPE OF WORK:

· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.

· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:

o Drive quality improvement initiatives within the clinical service line

o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve

o Create case studies from clinical projects utilizing "real time" key outcomes and data

o Participate in general go-to-market initiatives as needed

· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.

· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.

· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations

· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.

JOBS-TO-BE-DONE (JTBDs):

1. Serve as clinical SME in support of the following:

a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.

b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.

c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.

d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.

1. Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan

2. Support other clinical service line initiatives as requested.

KEY SELECTION CRITERIA:

Candidate qualifications:

1. Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.

a. Registered Nurse (RN) or other clinical patient care designation

b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred

c. Adjacent experience with US revenue cycle is a plus

1. Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.

2. Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.

3. Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models

4. Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.

5. Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms

6. Demonstrates initiative and strives for excellence for him/herself and his/her team.

Compliance:

Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies

· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations

· Adherence to the rules and regulations as outlined by the management

KEY SUCCESS FACTORS:

· Fluent in English. Professional and polished written and verbal communication skills

· Analytical thinking

· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations

· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment

· Ability to work seamlessly with virtual teams

Clinical Services Team Leader (Philippines)

About Interstaff

Interstaff is an international healthcare staffing company that recruits nurses from all over the world and

places them in hospitals throughout the United States. Founded in 1998, Interstaff has a strong track

record and was a pioneer of the international staffing model. As we look ahead to celebrating our 22nd

year in business we also look forward to adapting to the growing needs of the U.S. healthcare system.

Our team culture is one of passion and mutual support. You can expect to feel truly supported and

empowered to do your job well. At Interstaff, we take pride in serving our nurses and client hospitals.

Job Description Summary:

The Clinical Services Team Leader role is a full-time, Philippines based position, whose job is to facilitate

document collection and processing for registered nurse credentialing (licensing, compliance &

onboarding), and facilitate nurse support activities. The team leader communicates daily with nurses

regarding their outstanding credentialing documents and facilitates the team's continuous improvement of

the same. Great communication skills and an overwhelming sense of responsibility is critical for success

in this position.This is a fully-remote, work-from-home role.

Job Responsibilities

• Work within ISI systems (Zoho, Canvas, Basecamp, Google)

• Attain expertise in external client hospital document collection and onboarding systems

• Oversee the maintenance of working nurse compliance records in client systems

• Facilitate document review, submission, and processing of nurse documents for onboarding and

ongoing compliance

• Escalate deficiencies to Credentialing Manager for follow-up

• Document all communication with working nurses, clients, and ISI team in ISI systems

• Collaborate with the onboarding and compliance team to suggest improvements to internal

processes

• Assist the Clinical Services team in other areas when time allows as requested by leadership.

Team leadership:

• Participate in the hiring process for new Clinical Services team members.

• Provide training to new team members joining the Clinical Services team.

• Provide feedback to the team members for continuous improvement in the credentialing

processes.

• Provide feedback to the Credentialing Manager regarding team member performance during

semi-annual performance reviews, and as necessary.

• Assist with process improvement for credentialing.

Education, Training, and Experience

• Minimum of 2 years experience in a related field

• Minimum of Associate's Degree in related field

• Strong English proficiency

• Data entry and/or database experience

• High level of accountability, proven ability to take ownership and solve problems

• Demonstrated ability to work in a team-oriented, collaborative environment

• Time management skills and self-efficiency

• Analytical thinker with strong conceptual and problem-solving skills

• Meticulous attention to detail with the ability to multitask

• Ability to work under pressure and meet deadlines

• Excellent documentation, communication, and computer skills

• High level of integrity and trustworthiness.

Job Type: Full-time

Pay: Php29, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Do you have advanced proficiency in using CRM platforms? What CRM tools have you used? (answer is required)
• What internal systems or databases have you used before for data entry or tracking documents? (answer is required)
• Do you have advanced proficiency in using Google Suite- form, work, excel? (answer is required)

Experience:

• Credentialing or related: 2 years (Required)

Work Location: Remote

Expected Start Date: 10/01/2025

Summary of Responsibilities:

• Responsible for the line-management of individuals within team as well as a project team.
• Manage direct reports to ensure staff training records are up to date.
• Responsible for managing performance reviews and issues of direct reports.
• May manage individuals across multiple teams and will take on responsibility for cross department projects.
• Responsible for office management (schedules, desk assignments, business continuity planning, disaster recovery, etc.).
• May lead or assist with the management of PSS concerning project allocation and resourcing.
• General oversight for the receipt and processing of all adverse event reports reported either spontaneously from any source or from a clinical trial. This includes, but is not limited to, oversight of the following types of tasks:
• Entry of safety data onto adverse event tracking systems.
• Review of adverse events for completeness, accuracy, and appropriateness for expedited reporting.
• Write patient narratives.
• Code adverse events accurately using MedDRA.
• Determine expectedness/listedness against appropriate label.
• Identifies clinically significant information missing from initial reports and ensures its collection.
• Ensure cases receive appropriate medical review.
• Prepare follow-up correspondence consulting with the medical staff accordingly.
• Ensure all cases that require expediting reporting to worldwide regulatory agencies are processed swiftly and appropriately within required timelines.
• Reporting of endpoints to clients, regulatory authorities, Ethics Committees, investigators and Fortrea project personnel, if required, within study specified timelines.
• File maintenance.
• General oversight for the management and processing of Expedited Safety Reports (ESRs).
• This includes, but is not limited to, oversight of the following types of tasks:
• Review and update adverse event databases and tracking systems.
• Review of adverse events for completeness, accuracy, and appropriateness for ESR.
• Review of patient narratives.
• Review the coding of adverse events.
• Review of reporting of ESRs and endpoints to clients, regulatory authorities, ethics committees, investigators and Fortrea project personnel, if required, within study specified timelines.
• File maintenance.
• Maintain awareness of Fortrea's safety database conventions and system functionality.
• Maintain awareness of other client safety database conventions and functionality.
• May prepare, but definitely provide oversight to the timely preparation of pharmacovigilance reports for products and safety issues, including Individual Case Safety Reports (ICSR) of Serious Adverse Events (SAEs) and aggregate reporting.
• Provide oversight and management of EudraVigilance activities for assigned projects.
• Contribute to the generation and review of Time and Cost Estimates for PSS business.
• Support the appropriate Clinical Data Management (CDM) team(s) in the reconciliation of SAEs across safety and trials databases.
• Prepare and participate in audits, either by the client or a regulatory agency.
• Consistently contributes to solving technical and/or operational problems identified by program/project members.
• Consistently proposes and executes innovative solutions which influence program/project direction.
• Generation of monthly status, staff member performance and other project-specific reports ensuring the quality and accuracy of metrics and data provided.
• Effectively draft/modify and deliver safety presentations:
• Client capabilities meetings, as appropriate.
• "Department Overview" to internal clients.
• Attend client meetings and liaise with clients where appropriate.
• Ensure compliant safety reporting in accordance with international reporting regulations, Standard Operating Procedures (SOPs) and safety processing guidelines set forth by departmental management team.
• Responsible for cascading relevant information from internal and external meetings to direct reports and appropriate colleagues.
• Train new employees overall in pharmacovigilance and regulatory reporting.
• Maintain a comprehensive understanding of Fortrea PSS' SOPs, Work Instructions (WI), guidance documents and directives associated with safety management, reporting and pharmacovigilance.
• Possess knowledge of all other CDCS procedural documents that impact Patient Safety Solutions.
• Assist with the generation and review of SOPs, Work Instructions etc.
• Responsible for SOP implementation within assigned team.
• Assist in developing Operational metrics measuring PSS' overall performance. ¨ Assist with the recruitment of new staff to Patient Safety Solutions.
• Build and maintain good PSS relationships across functional units.
• Demonstrate role specific Competencies on consistent basis.
• Demonstrate company values on consistent basis.
• Financial authority as it relates to personnel and projects.
• Any other duties as assigned by management.
• *The above job duties are completed by the staff as applicable, depending on the role they are assigned to.

Qualifications:

• 2 years of relevant team leadership experience in the call center or clinical research industry
• MUST BE A REGISTERED NURSE OR PHARMACIST
• Healthcare call center experience is a plus
• Amenable to work on a night shift schedule following the team's work hours
• Strong client and stakeholder management experience

Summary Of Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Assume responsibility for quality of data processed.
• All other duties as needed or assigned.

Qualifications (Minimum Required)

• Bachelor's or Master's in Pharmacy or Life Science or Medical Science or related area + 6 months to 1 year of safety experience.
• BS/BA + 6 months to 1 year of safety experience.
• MA/MS/PharmD + 6 months to 1 year of safety experience.
• Associate degree + 2-3 years relevant experience** (or 1 year safety experience).
• Non-degree + 3-4 years relevant experience** (or 1 year safety experience) *
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
• *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
• **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Experience (Minimum Required)

• Good written and verbal communication skills.
• Ability to receive and manage in-bound and out-bound calls.
• Ability to analyze and synthesize medical information.
• Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
• Technical proficiency with Microsoft Office suite applications.
• High degree of accuracy with attention to detail.
• Functions as a team player.
• Ability to work independently with moderate supervision.

Preferred Qualifications Include

• Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
• Experience in call center process is preferred.

Physical Demands/Work Environment

• Office Environment or remote.

Learn more about our EEO & Accommodations request here.

Summary Of Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Assume responsibility for quality of data processed.
• All other duties as needed or assigned.

Qualifications (Minimum Required)

• Bachelor's or Master's in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience.
• BS/BA + 1 to 2 years of safety experience.
• MA/MS/PharmD + 1 to 2 years of safety experience.
• Associate degree + 3-4 years relevant experience** (or 2 years safety experience).
• Non-degree + 4-5 years relevant experience** (or 2 years safety experience) * .
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
• *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
• **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Experience (Minimum Required)

• Good written and verbal communication skills.
• Ability to receive and manage in-bound and out-bound calls.
• Ability to analyze and synthesize medical information.
• Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
• Technical proficiency with Microsoft Office suite applications.
• High degree of accuracy with attention to detail.
• Functions as a team player.
• Ability to work independently with moderate supervision.

Preferred Qualifications Include

• Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
• Experience in call center process is preferred.

Physical Demands/Work Environment

• Office Environment or remote.

Learn more about our EEO & Accommodations request here.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Senior Manager WORK SETUP: RTO Responsibilities:
• Oversees staff whose teams' primary duties may include, but are not limited to:
• Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
• Service requests may be from inbound calls and facsimile.
• Outbound calls to the provider may be required to gather additional information that may be needed.
• Other staff responsibilities may be review and analysis of post service claims utilizing the member's benefit contract and health plan guidelines.

• Completes review of pended claims post service for either Medical Necessity or Contractual Reviews. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
  SKILL AND QUALIFICATIONS:

• At least 12 years relevant experience and 10 years supervisory

• Holds current and unrestricted US Registered Nurse license. No state specific RN licensure required.
• BPO experience should be any account (Health account experience is only a plus, but not required)
• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience