19 Medical Assistant jobs in the Philippines

This is a remote position.

Virtual Rockstar is seeking a Medical Virtual Assistant to support one of our pediatric therapy partners based in Nebraska.

This therapy team’s mission is empowering children, families, and the community through high-quality, family-centered services. Their culture emphasizes teamwork, accountability, and data-driven decision-making, with a strong focus on excellent patient outcomes and operational efficiency.

Responsibilities

Perform eligibility re-checks monthly for all patients, especially Medicaid.

Verify insurance coverage for patients at intake and ongoing.

Obtain and track pre-authorizations for therapy services.

Update patient files with authorization details and maintain timely renewals.

Verify accuracy of authorizations, coverage, and documentation requirements.

Monitor coding accuracy (CPT/HCPCS, modifiers, therapy units billed against time).

Communicate with payers for clarification and issue resolution.

Monitor authorization utilization; alert team when nearing limits.

Respond promptly to patient texts, calls, and emails regarding scheduling and billing.

Schedule new patient evaluations and ongoing therapy appointments in coordination with therapists’ availability.

Cancel and reschedule patient appointments, ensuring updates in the EMR.

Proactively send reminders for upcoming appointments to reduce no-shows.

Provide families with clear information about therapy schedules, policies, and billing inquiries.

Process patient invoices and follow up on unpaid balances.

Coordinate patient payment plans and escalate delinquent balances when needed.

Communicate balances to patients clearly and professionally.

Run weekly aging reports, work with Biller to identify accounts for follow up.

Maintain and monitor a denial management tracker by payer and category.

Assist with compiling monthly billing reports, as needed.

Track KPIs as directed by lead biller and leadership team.

Complete weekly and monthly KPIs reports to track attendance, units billed, therapy visits, and other key metrics from the EMR.

Provide actionable recommendations to improve workflows and reimbursement.

Prior experience in medical administration, billing, or insurance coordination.

Knowledge of insurance verification, authorizations, and claims processes.

Familiarity with therapy or pediatric healthcare settings preferred.

Strong communication skills, both written and verbal, with a patient-focused approach.

Proficiency with EMR systems (practice uses Ensora Health, formerly Fusion).

Comfortable with Microsoft Office 365, Google Sheets, and reporting tools.

Highly organized, detail-oriented, and proactive in problem-solving.

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines. 

This is a remote position.

Virtual Rockstar is seeking a professional, detail-oriented, and highly organized Medical Virtual Assistant to provide full-time support to our client’s busy pediatric clinic. This remote role involves front-desk responsibilities, patient communication, and administrative tasks that are essential to delivering high-quality care. You’ll work closely with the office manager to ensure a seamless experience for patients and families.

We are looking for someone who is not only skilled and dependable but also professional in demeanor, able to work in a quiet, dedicated space away from others, and capable of managing multiple tasks at once.

About our client:

Our client is a respected naturopathic pediatric clinic located in Scottsdale, Arizona. The practice is dedicated to treating children from birth to 18 years of age using natural medicines and prevention to treat their patients. Their mission is to empower and educate parents so they feel confident in making long-term health decisions for their children. The clinic offers a warm, calm, and supportive environment where parents’ choices are respected, and natural treatment methods are prioritized when appropriate.

Responsibilities

Manage incoming calls and respond to patient inquiries via phone and email

Handle new patient inquiries and assist in converting them into scheduled appointments

Schedule and confirm appointments for established patients

Send and verify completion of patient forms 

Maintain accurate patient records and ensure all documentation is complete

Maintain the appointment calendar and waitlists

Track new patient leads in Google Sheets

Assist with appointment reminders and rescheduling

Coordinate with on-site manager to ensure consistent and efficient communication

Maintain patient privacy and uphold HIPAA standards

Maintain thorough communication and pay close attention to detail

Charm EHR

8x8 (VOIP phone and fax system)

Kajabi

Google Workspace (Gmail, Drive, Calendar, Sheets)

Jotform

Kit

Previous experience in a medical administrative or virtual assistant role

Familiarity with HIPAA compliance and patient confidentiality

Excellent verbal and written communication skills is required

Strong organizational skills with the ability to handle multiple tasks simultaneously

Professional demeanor and ability to work in a quiet, dedicated space free from distractions

Tech-savvy with a willingness to learn new systems

Empathetic, patient-focused, and collaborative

Self-directed with a high level of attention to detail

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a functional medicine practice based in Michigan. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting our partner’s team.

The Medical Virtual Assistant will play a vital role in supporting patients and providers by managing day-to-day administrative operations. This role is heavily focused on front-end medical administrative tasks such as answering phones, scheduling appointments, tracking labs, and managing prior authorization requests. The ideal candidate is detail-oriented, proactive, and highly organized, with strong communication skills.

About the Practice

A patient-centered functional medicine practice in Michigan is seeking a full-time Medical Virtual Assistant to join their growing team. The practice focuses on root-cause healing, functional medicine, hormone therapy, and weight management. Their mission is to help patients achieve meaningful, sustainable improvements in health through compassionate, evidence-based care.

The team values clinical excellence, teamwork, and a WOW patient experience, creating a supportive and collaborative work environment where every team member’s contribution matters.

Responsibilities

Answer and manage phone calls during business hours

Schedule, reschedule, and confirm patient appointments (including program appointments, discovery calls, and orientation calls)

Manage the appointment calendar and front desk chat/email

Check labs (Quest Diagnostics), download reports, upload to patient records, and notify physicians when ready for review

Handle prior authorizations through CoverMyMeds and insurance paperwork

Verify that new patient intake forms are completed, and ensure patient profiles are updated weekly

Enter preferred pharmacy information and patient details into Quest

Support patient telehealth coordination and follow-up

Maintain patient records in the EMR (Healthie)

Track patient progress through programs

Proactively reach out to remind patients to complete labs, surveys, schedule appointments, etc.

Process patient correspondence, FAQs, and inquiries

Collaborate with clinical staff to streamline workflow and reduce administrative burden

RingCentral (may transition to Spruce for communication)

Healthie (Electronic Medical Record system)

Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)

CoverMyMeds (for prior authorization requests)

Quest Diagnostics portal

Prior experience in a medical administrative or healthcare support role (virtual or in-person) preferred

Strong organizational skills and attention to detail

Excellent communication skills (verbal and written)

Ability to multitask and manage competing priorities in a fast-paced environment

Comfortable with phone-based patient interaction

Proficiency with EMR systems and cloud-based tools

Reliable internet connection and quiet, professional remote workspace

Must be available to work full-time during Eastern Standard Time (EST) business hours

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.