166 Manager Operations jobs in the Philippines
Assistant Manager Operations
Manila, Metropolitan Manila
FactSet Research Systems
Posted today
Job Viewed
Job Description
Role/Department Description:
**Responsibilities**:
- 5% Hiring new employees
- 30 % Operations Management: Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial market data to internal database and/or internal and external clients based on financial industry source publications, financial reports and resources. Incumbent may handle multiple collection processes and/or markets Ensure timeliness, accuracy and coverage for their teams’ collection and drive to improve the same on a continuous basis Managing the production and processes
- 30% People Management: Capacity planning, workload distribution, performance evaluation metrics, shift managements, setting team goals and objectives Managing the teams efficiently for productive results
- 10% Stakeholder Management: Work with the Senior management and the respective stakeholders to build plans and improvement strategies for greater output Process Quality, Process improvement and production advancement.
- 15% Project management Process/Data enhancement projects; Data Management.
- 10% Client Management ( FactSet Clients) Managing client RPD’s and query resolution
**Required Skills**:
- People Management skills and interpersonal skills managing multiple teams
- Financial knowledge managing production
- Operational Management skills effectively manage multiple groups, production, resources and allocations
- Communication skills and Good Listening skills Effectively communicating to the teams and the stakeholders
- Motivational skills continuously boosting the team motivation and employee morale
- Diversity Management Managing the teams, peers, Senior Management, Stakeholders effectively across locations
**Responsibilities**:
- 5% Hiring new employees
- 30 % Operations Management: Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial market data to internal database and/or internal and external clients based on financial industry source publications, financial reports and resources. Incumbent may handle multiple collection processes and/or markets Ensure timeliness, accuracy and coverage for their teams’ collection and drive to improve the same on a continuous basis Managing the production and processes
- 30% People Management: Capacity planning, workload distribution, performance evaluation metrics, shift managements, setting team goals and objectives Managing the teams efficiently for productive results
- 10% Stakeholder Management: Work with the Senior management and the respective stakeholders to build plans and improvement strategies for greater output Process Quality, Process improvement and production advancement.
- 15% Project management Process/Data enhancement projects; Data Management.
- 10% Client Management ( FactSet Clients) Managing client RPD’s and query resolution
**Required Skills**:
- People Management skills and interpersonal skills managing multiple teams
- Financial knowledge managing production
- Operational Management skills effectively manage multiple groups, production, resources and allocations
- Communication skills and Good Listening skills Effectively communicating to the teams and the stakeholders
- Motivational skills continuously boosting the team motivation and employee morale
- Diversity Management Managing the teams, peers, Senior Management, Stakeholders effectively across locations
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager - Operations
Firstsource Healthcare
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**
**Designation**:Operations Assistant Manager - Healthcare**
**Department**: Operations (Healthcare)
**Location**: Cebu/Makati (Manila), PH
**Report to**: SM - Operations
**Work Set-up**: Work from Office
**WORK BRIEF**:
This role requires integrated management of all fiscal, administrative support, and operation aspects of the operations department; planning, organization, and control of office staffing levels and patterns; establishment and implementation of workflow patterns and operating standards across multiple operational unit activities.
This role will serve as the manager of the Operations department and will also serve as an Advisor to the Operations Leader of the assigned division. Will also oversee the daily operations and Management of center staff to ensure that the center successfully meets the needs and performance standards dictated by our clients and the Executive Team.
**CORE RESPONSIBILITIES**
- Monitors client relationships and actively seeks value add options for the client.
- Manages client relationships by evaluating performance data, participating in weekly and/or monthly conference calls to the client, and potentially visiting the client every quarter.
- Directs and provides leadership to team members with various decision-making requirements, which may include, but is not limited to, recommendations for hiring, terminations, performance evaluations, training, work allocation and problem resolution.
- Monitors and facilitates personal growth of the team
- Actively seeks creative ways to effectively manage the fluctuating workload.
- Assists with the development and implementation of various reporting requirements and procedures.
- Works with staff to establish and implement short-and long-range departmental goals and objectives; monitors, evaluates, and communicates program effectiveness; effects changes required for improvement.
- Monitors service and revenue and makes recommendations for cost-effective operations.
- Coordinate and participate in special events and recognition programs to acknowledge and celebrate staff and their accomplishments.
- Supervise all production and support staff within the designated operations center. Responsible and accountable for member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and their providers.
- Ensure that all HIPAA and compliance measures are met on a daily basis and that staff communicates and responds to inquiries made by customers.
- Create and maintain a monthly log of both internal and external operations management reports.
- Ensure key performance goals for customer satisfaction, quality, productivity and key performance metrics are met on a daily, weekly and monthly basis.
- Serve as liaison between staff and other areas, including management, plan sponsors, provider teams, etc., communicating workflow results, ideas, and solutions.
- Assesses individual and team performance on a regular basis including reviewing the work of others or assisting in quality assurance initiatives, including test plans and audits and provide timely developmental feedback to management and staff.
- Manage daily workflow and reporting to ensure business objectives are maintained and accurately reported. Ensure resources are aligned appropriately and that sufficient cross functional training is applied to account for turnover and absenteeism.
- Manage assigned projects and ensure project plans and work tasks are in alignment with overall organization goals. Develop policies and procedures to ensure processes are implemented in accordance with client and management direction.
- Document and provide clarification on new policies and processes and lead and/or participate in cross-functional training meetings.
**Essential Knowledge**:
- Knowledge of project management principles, practices, techniques, and tools.
- Knowledge and understanding of commercial operating principles, practices, and procedures within area of business specialty.
- Knowledge of customer service principles, techniques, systems, and standards.
- Knowledge of staff hiring procedures.
- Knowledge of financial/business analysis techniques.
- Knowledge of software to quantify and illustrate complex financial reports, comparisons, impacts, and/or projections.
- Knowledge of contracts and agreements.
- Knowledge and understanding of financial statements and client P&Ls.
**Essential Skills**:
- Communicate effectively, both orally and in writing.
- Leading and Coaching
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Foster a cooperative work environment.
- Skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures.
- Plan, implement, and administer financial information and control systems.
- Skill in budget preparation and fiscal management.
**Designation**:Operations Assistant Manager - Healthcare**
**Department**: Operations (Healthcare)
**Location**: Cebu/Makati (Manila), PH
**Report to**: SM - Operations
**Work Set-up**: Work from Office
**WORK BRIEF**:
This role requires integrated management of all fiscal, administrative support, and operation aspects of the operations department; planning, organization, and control of office staffing levels and patterns; establishment and implementation of workflow patterns and operating standards across multiple operational unit activities.
This role will serve as the manager of the Operations department and will also serve as an Advisor to the Operations Leader of the assigned division. Will also oversee the daily operations and Management of center staff to ensure that the center successfully meets the needs and performance standards dictated by our clients and the Executive Team.
**CORE RESPONSIBILITIES**
- Monitors client relationships and actively seeks value add options for the client.
- Manages client relationships by evaluating performance data, participating in weekly and/or monthly conference calls to the client, and potentially visiting the client every quarter.
- Directs and provides leadership to team members with various decision-making requirements, which may include, but is not limited to, recommendations for hiring, terminations, performance evaluations, training, work allocation and problem resolution.
- Monitors and facilitates personal growth of the team
- Actively seeks creative ways to effectively manage the fluctuating workload.
- Assists with the development and implementation of various reporting requirements and procedures.
- Works with staff to establish and implement short-and long-range departmental goals and objectives; monitors, evaluates, and communicates program effectiveness; effects changes required for improvement.
- Monitors service and revenue and makes recommendations for cost-effective operations.
- Coordinate and participate in special events and recognition programs to acknowledge and celebrate staff and their accomplishments.
- Supervise all production and support staff within the designated operations center. Responsible and accountable for member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and their providers.
- Ensure that all HIPAA and compliance measures are met on a daily basis and that staff communicates and responds to inquiries made by customers.
- Create and maintain a monthly log of both internal and external operations management reports.
- Ensure key performance goals for customer satisfaction, quality, productivity and key performance metrics are met on a daily, weekly and monthly basis.
- Serve as liaison between staff and other areas, including management, plan sponsors, provider teams, etc., communicating workflow results, ideas, and solutions.
- Assesses individual and team performance on a regular basis including reviewing the work of others or assisting in quality assurance initiatives, including test plans and audits and provide timely developmental feedback to management and staff.
- Manage daily workflow and reporting to ensure business objectives are maintained and accurately reported. Ensure resources are aligned appropriately and that sufficient cross functional training is applied to account for turnover and absenteeism.
- Manage assigned projects and ensure project plans and work tasks are in alignment with overall organization goals. Develop policies and procedures to ensure processes are implemented in accordance with client and management direction.
- Document and provide clarification on new policies and processes and lead and/or participate in cross-functional training meetings.
**Essential Knowledge**:
- Knowledge of project management principles, practices, techniques, and tools.
- Knowledge and understanding of commercial operating principles, practices, and procedures within area of business specialty.
- Knowledge of customer service principles, techniques, systems, and standards.
- Knowledge of staff hiring procedures.
- Knowledge of financial/business analysis techniques.
- Knowledge of software to quantify and illustrate complex financial reports, comparisons, impacts, and/or projections.
- Knowledge of contracts and agreements.
- Knowledge and understanding of financial statements and client P&Ls.
**Essential Skills**:
- Communicate effectively, both orally and in writing.
- Leading and Coaching
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Foster a cooperative work environment.
- Skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures.
- Plan, implement, and administer financial information and control systems.
- Skill in budget preparation and fiscal management.
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Specialist
Meycauayan, Bulacan
Nestle
Posted 4 days ago
Job Viewed
Job Description
**POSITION SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Staff
Cabuyao, Laguna
INOAC Philippines Corporation
Posted today
Job Viewed
Job Description
**Process Improvement**
An exciting opportunity for a global company! With its continued expansion, Inoac Philippines Corporation is in need of potential leaders!
**Qualifications**:
- Knowledgeable in Autocad;
- Knowledgeable in Time and Motion Study;
- Hardworking, creative, analytic, and technically inclined;
- Fast learner and can work with minimum supervision;
- Willing to extend working hours;
- Fresh graduates are encouraged to apply.
- Conduct method and time studies for improvement processes.
- Prepare time standard by conducting time study during sample fabrication and initial mass production.
- Provide Process Standard Masterlist for all active items in Fabrication area.
- Assist in the implementation of proposed improvements in the production.
- Update and monitor all documents for improvement.
**Job Benefits**:
**In addition to an exciting and fulfilling career, we offer the following benefits**:
- Health Maintenance Organization (Medicard);
- Annual Physical Examination;
- Yearly conversion of unused leave of absences;
- Mid-year performance evaluation bonus yearly through GPA;
- Entitled to yearly salary increase;
- Trainings.
**For more information, you may reach us through the following numbers**: loc.116 / Smart: , **ask for Ms. Michelle**
**Address**:RGC Compound, Brgy. Pittland, Cabuyao, Laguna.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Additional leave
- Company events
- Health insurance
- On-site parking
- Paid training
- Transportation service provided
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
An exciting opportunity for a global company! With its continued expansion, Inoac Philippines Corporation is in need of potential leaders!
**Qualifications**:
- Knowledgeable in Autocad;
- Knowledgeable in Time and Motion Study;
- Hardworking, creative, analytic, and technically inclined;
- Fast learner and can work with minimum supervision;
- Willing to extend working hours;
- Fresh graduates are encouraged to apply.
- Conduct method and time studies for improvement processes.
- Prepare time standard by conducting time study during sample fabrication and initial mass production.
- Provide Process Standard Masterlist for all active items in Fabrication area.
- Assist in the implementation of proposed improvements in the production.
- Update and monitor all documents for improvement.
**Job Benefits**:
**In addition to an exciting and fulfilling career, we offer the following benefits**:
- Health Maintenance Organization (Medicard);
- Annual Physical Examination;
- Yearly conversion of unused leave of absences;
- Mid-year performance evaluation bonus yearly through GPA;
- Entitled to yearly salary increase;
- Trainings.
**For more information, you may reach us through the following numbers**: loc.116 / Smart: , **ask for Ms. Michelle**
**Address**:RGC Compound, Brgy. Pittland, Cabuyao, Laguna.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Additional leave
- Company events
- Health insurance
- On-site parking
- Paid training
- Transportation service provided
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Consultant, Continuous Process Improvement
Cardinal Health
Posted 4 days ago
Job Viewed
Job Description
1. Drive adoption of Lean Six Sigma tools and principles across the organization.
2. Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
3. Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
4. Design and implement a Continuous Improvement Framework tailored to business needs.
5. Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
6. Conduct Process Maturity Assessments and leverage insights to support transformation projects.
7. Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
8. Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
9. Conduct Process Assessments to identify opportunities for automation and digital transformation.
10. Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
11. Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
12. Work independently on complex, large-scope projects with minimal supervision.
13. Contribute to the development of policies and procedures that support continuous improvement.
14. Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
15. May act as a mentor to less experienced colleagues in CI methodologies and best practices.
Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
2. Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
3. Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
4. Design and implement a Continuous Improvement Framework tailored to business needs.
5. Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
6. Conduct Process Maturity Assessments and leverage insights to support transformation projects.
7. Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
8. Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
9. Conduct Process Assessments to identify opportunities for automation and digital transformation.
10. Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
11. Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
12. Work independently on complex, large-scope projects with minimal supervision.
13. Contribute to the development of policies and procedures that support continuous improvement.
14. Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
15. May act as a mentor to less experienced colleagues in CI methodologies and best practices.
Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
4
Consultant, Continuous Process Improvement
Cardinal Health
Posted 4 days ago
Job Viewed
Job Description
+ Drive Lean Six Sigma Tools and Principles adoption
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
5
Business Process Improvement Analyst
Taguig, National Capital Region
Aboitiz Construction, Inc.
Posted today
Job Viewed
Job Description
The **Business Process Improvement Analyst** will be involved in developing, configuring, and optimizing business processes from inception through to start up and from the “as is” up to the “to be” or the Target Operating Model. He/she will be responsible for the process design, operation, and implementation of business transformation initiatives. He/she should be able to improve business processes to maintain efficiency, reduce waste, improve sustainability and maximize profitability.
The Business Process Improvement Analyst will provide assistance in the facilitation and elicitation of the business and functional requirements of process owners.
Responsibilities include the following:
- Assist in identifying and analyzing use cases, including cost and benefit for the business transformation project
- Facilitate discussion on the integration of process and data as input for solution design document
- Perform graphical representation of current and future operational mode of the process using business process tools
- Perform business process documentation (policy, guideline, procedure)
- Prepare “as is” and “to be” detailed process maps
- Perform business and functional requirements documentation on solution development or enhancement
- Analyze business and functional requirements and integrate process, data and systems in terms of business needs and problems
- Monitors development of solutions and ensures proper user acceptance testing prior to implementation of solutions
- Assist in the implementation of the Integrated Management System and audit program
- Assist in document control functions (access control, upload, retrieval)
**Minimum Qualifications**
- At least 2 years of experience with visual models, diagrams, tables, graphs, and/or charts to represent process flow and business needs
- Minimum of 3 years of proven business process improvement experience to include eliciting and documenting business requirements
- Bachelor's Degree in Industrial Engineering, Business Administration, Accounting, or related field
- At least two years of relevant work experience related to the company’s business/operations/industry or in consulting / audit firms
- Experience analyzing business and functional requirements for IT solutions
- Experience in process documentation and quality management
- Background in SAP or ERP upgrade is an advantage
- Experience working within an SDLC (system development life cycle) methodology
- Ability to successfully write Acceptance Test Driven Development criteria
- Excellent communication, collaboration, time/project management, problem-solving, organizational, and analytical skills
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
The Business Process Improvement Analyst will provide assistance in the facilitation and elicitation of the business and functional requirements of process owners.
Responsibilities include the following:
- Assist in identifying and analyzing use cases, including cost and benefit for the business transformation project
- Facilitate discussion on the integration of process and data as input for solution design document
- Perform graphical representation of current and future operational mode of the process using business process tools
- Perform business process documentation (policy, guideline, procedure)
- Prepare “as is” and “to be” detailed process maps
- Perform business and functional requirements documentation on solution development or enhancement
- Analyze business and functional requirements and integrate process, data and systems in terms of business needs and problems
- Monitors development of solutions and ensures proper user acceptance testing prior to implementation of solutions
- Assist in the implementation of the Integrated Management System and audit program
- Assist in document control functions (access control, upload, retrieval)
**Minimum Qualifications**
- At least 2 years of experience with visual models, diagrams, tables, graphs, and/or charts to represent process flow and business needs
- Minimum of 3 years of proven business process improvement experience to include eliciting and documenting business requirements
- Bachelor's Degree in Industrial Engineering, Business Administration, Accounting, or related field
- At least two years of relevant work experience related to the company’s business/operations/industry or in consulting / audit firms
- Experience analyzing business and functional requirements for IT solutions
- Experience in process documentation and quality management
- Background in SAP or ERP upgrade is an advantage
- Experience working within an SDLC (system development life cycle) methodology
- Ability to successfully write Acceptance Test Driven Development criteria
- Excellent communication, collaboration, time/project management, problem-solving, organizational, and analytical skills
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Group Manager - Operations (Vertical Travel)
Taguig, National Capital Region
Lexie Staffing & Business Consulting
Posted today
Job Viewed
Job Description
**Requirements**
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
7
Group Manager - Operations (Vertical Travel)
Lexie Staffing & Business Consulting
Posted today
Job Viewed
Job Description
**Requirements**
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
8
Group Manager - Operations (Vertical Travel)
Makati, National Capital Region
Lexie Staffing & Business Consulting
Posted today
Job Viewed
Job Description
**Requirements**
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- College Graduate
- Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 100-150 full time employees
- Min 7 years overall experience in a call center environment
- Travel Industry Experience (preferred)
- Polished delivery: Fluent with conversation in English with excellent command on verbal and written English, and can hold conversation with foreign clients
**Qualifications**
If you consider yourself fit for this role, here is what you must have:
- You must be already be doing everything (or most of the things) listed under job responsibilities in your current job
- You have experience managing large teams (80-100) in an operations or account manager role in a complex, high-stress, dynamic, target driven process and client facing environment
- You have past record of being able to juggle multiple deliverables simultaneously without getting overwhelmed - we are looking for someone who can multitask seamlessly and doesn’t stress easily
- You are a smart thinker who are able to gauge potential risks to performance and proactively remedy them
- You have the proven ability to think systematically, find root causes to problems and then approach solutions methodically (deep understanding of Six Sigma methodologies is a bonus)
- You are data oriented, someone who talks basis data backed evidence and does not rely on anecdotal evidences while making decisions
- You have the ability to take quick decisions in a fast paced operational environment, execute with speed and be ruthless in performance management
- Strong EQ and ability to see larger picture while making decisions
- Ability to manage multiple stakeholders internally and externally
**Group Manager: operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify potential problems proactively and plan preventive solutions, assess business risks and create mitigation plans - effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met. You must have excellent English communication skills and ability to build strong connect with clients and employees.**
**Responsibilities**:
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish extremely high standard for productivity, quality, customer service as well as define user guidelines
- Lead all client management responsibilities and ensure the expectations are always exceeded
- Lead all operational BAU calls with clients including calibrations, Weekly/Monthly Business reviews, staffing, SLA, IT calls
- Develop company systems for customer interaction and voice response and control the implementation process
- Lead and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Create an executable framework for people development at all levels to create a pool of resources ready to take on new roles, challenges and responsibilities
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed
- Ensure employee retention with a zeal - we do not want to lose employees and at the same time don’t compromise on performance and client delivery, and that will be at the core of everything you do.
**Salary**: Php80,000.00 - Php120,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
9