1,581 Manager On Duty jobs in the Philippines

The Duty Manager is responsible for the operation and performance of the Front Office and for maintaining the standard of services expected by Hotel Management. He/she will report to the Front Desk Manager and ensure efficient room allocations. He/she will also check and monitor daily arrivals, departures, daily room situations, cleanliness of the lobby and public areas, as well as the proper and orderly appearance and behavior of the front office staff.

The ideal candidate must have at least 1–2 years of experience in Front Office Operations at a senior supervisory level, mid-managerial level, or in a similar role, preferably within a 5-star brand. He/she should also hold a bachelor's degree in Hospitality Management, Business Management, or any related field, and possess strong leadership skills with the ability to train, lead, and motivate a team. Excellence in both written and verbal communication, guest engagement, and problem-solving abilities is preferred.

The Duty Manager will ensure the guest services function runs smoothly, handle all problems and complaints related to hotel guests, and represent Management in overseeing all areas of operations within the Hotel in accordance with its quality standards. He/she is responsible for ensuring that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times.

Other standard responsibilities:

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company's culture at all times.
• Take on other tasks as may be necessary or required

The Duty Manager provides supervision, direction and leadership to all hotel Front Office operations in accordance with the company objectives, performance and quality standards.

QUALIFICATIONS:

• Graduate of a Hotel Management course or a four-year related course
• Master's degree in Hospitality Management is an advantage
• At least 3-5 years working experience in front office operations or hotel management
• Proficient in hotel management systems (e.g. Opera, Fidelio, etc.)
• Strong leadership and interpersonal skills
• Excellent oral and written communication skills
• Excellent guest relations skills
• Flexibility to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

• Overseeing daily operations, productivity, health and safety, and monitoring efficiency of all processes.
• Conduct and plan meetings and inspections as per company guidelines
• Assure client satisfaction through convention implementation
• Engage in plan meetings for upcoming group and potential affiliate business.
• Deliver best service, quality and value to customers. Manage customer relationships from initial turnover through post event phase.
• Address and resolve complaints. Coordinate with respective department if needed.
• Strengthening our fully-functioning security measures and conceptualizing new procedures.

Position Title: Duty Manager

Rank: Asst. Manager

Reports To: Front Office Manager

Department: Front Office

Role Summary

The Duty Manager at Mandarin Bay Resort & Spa ensures smooth front office operations, addressing guest concerns and maintaining the highest standards of guest service expected at a 5-star resort. This role involves overseeing day-to-day activities, assisting in departmental management, and acting as a key representative of the resort management team.

Key Responsibilities

• Guest Relations and Satisfaction
• Address and resolve guest complaints promptly, ensuring satisfaction and fostering loyalty.
• Engage with guests to gather feedback, continuously enhancing service quality and the overall guest experience.
• Build strong guest relationships and promote guest loyalty initiatives.
• Operational Management
• Oversee front office operations, ensuring compliance with Mandarin Bay's standards and procedures.
• Perform room and public area inspections to ensure cleanliness, safety, and quality.
• Monitor room availability and occupancy, coordinating with Housekeeping and Revenue Management to optimize revenue.
• Conduct pre-shift briefings to ensure the team is informed of daily priorities, VIP arrivals, and special instructions.
• Emergency Preparedness and Security
• Maintain knowledge of emergency procedures and ensure team readiness to handle crises.
• Monitor security by controlling access to hotel keys and responding to any alarms or breaches.
• Develop and maintain crisis management and business continuity plans for the front office.
• Leadership and Team Development
• Support the Front Office Manager in guiding and motivating the team, setting clear goals and expectations.
• Provide coaching and feedback to staff, fostering a positive work environment aligned with Mandarin Bay's values.
• Manage staff schedules to maintain optimal service levels while considering budgetary constraints.
• Innovation and Service Excellence
• Drive service improvements by introducing and supporting innovative practices in line with Mandarin Bay's commitment to excellence.
• Lead sustainability initiatives within front office operations, focusing on eco-friendly practices.
• Documentation and Reporting
• Maintain accurate logs of daily activities, incidents, and guest interactions.
• Present reports on front office performance, guest feedback, and any unusual occurrences to senior management.

Competencies & Skills

· Technical Skills

• Front Office Management: Proficient in managing front office operations and handling VIP guests.
• Guest Service Excellence: Advanced knowledge of 5-star hospitality standards.
• Crisis Management and Problem Solving: Ability to handle emergencies calmly and effectively.
• Resource Management: Skilled in allocating resources efficiently for guest satisfaction and operational efficiency.

· Soft Skills

• Communication: Clear, professional communicator with guests and colleagues.
• Interpersonal Skills: Strong relationship-building skills, creating a warm and welcoming atmosphere.
• Decision-Making: Ability to make sound, timely decisions to resolve issues.
• Leadership: Inspirational team leader, able to coach and motivate for service excellence.

Job Type: Full-time

Work Location: In person

Key Responsibilities

• Supervising daily business operations, ensuring all departments are running smoothly and efficiently. This includes monitoring facility cleanliness, maintenance, and security.
• Acting as a primary point of contact for customer issues, complaints, and requests. The Duty Manager is responsible for ensuring a high level of customer satisfaction and resolving any problems that arise in a timely and professional manner.
• Monitoring budgets, tracking expenses, and handling cash management and bookkeeping procedures. They may also be responsible for reporting on revenue and financial performance to upper management.
• Upholding and enforcing company policies and safety regulations. This includes conducting facility inspections, identifying potential hazards, and responding to emergencies or security incidents.
• Maintaining open lines of communication between all departments and with upper management. They are responsible for preparing and submitting reports on daily operations, incidents, and performance metrics.
• Proactively identifying and resolving issues as they arise, from minor staff conflicts to major operational emergencies. They must make quick, informed decisions to ensure the safety and well-being of staff and customers.

Job Type: Full-time

Work Location: In person

Expected Start Date: 09/09/2025

We are looking for a proactive and service-oriented Duty Manager to oversee daily hotel operations and ensure smooth coordination between departments during assigned shifts. The Duty Manager acts as the Manager-on-Duty (MOD) and is responsible for maintaining guest satisfaction, handling issues, and supporting front-of-house and back-of-house teams.

Qualifications:

• Bachelor's Degree in Hospitality Management, Business Administration, or related field
• At least 2–3 years of experience in hotel operations, with supervisory or managerial exposure
• Strong leadership and problem-solving skills
• Excellent communication and guest service skills
• Knowledge of hotel systems
• Ability to remain calm and composed in high-pressure or emergency situations
• Willing to work on nights shift, weekends, and holidays

Job Type: Full-time

Work Location: In person

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district.  Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall.  It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Duty Manager.

As a Duty Manager, we rely on you to:

• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English (as well as the local language)
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills

If you are the right person, what are you waiting for? Click the apply button now

1.0 DUTIES:

1.1 Regular Duties

1.1.1 Manages, coordinates, monitors all aspects of special event operations within designated facilities including, but not limited to, operations, personnel and customer service activities.

1.1.2 Maintains liaison with event clientele; ensures facilities are properly prepared; resolves problems before, during and after the event (when called for).

1.1.3 Coordinates operations with area coordinators, supervisors, and other departmental managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

1.1.4 Conducts support group and meetings.

1.1.5 Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

1.1.6 Answers customer's inquiries or complaints and resolving problems.

1.1.7 Locks and secures guests rooms / safety vaults.

1.1.8 Manages difficult or emotional customer situations.

1.1.9 Responds promptly to customer needs.

1.1.10 Solicits customer feedback to improve services.

1.1.11 Responds to requests for service and assistance.

1.2 Performs other job-related tasks other than those specifically presented in this description.

2.0 QUALIFICATIONS:

2.1 Education

2.1.1 Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree in Hotel & Restaurant Management or related course. Master's degree in Business Administration or related degree an advantage.

2.2 Work Experience/s:

2.2.1 Experience – At least one (1) year of coordination or management experience in hotel operation, event management or a directly related field. At least three (3) years working experience in Front Office operations.

2.3 Special Qualities/Skills Required:

2.3.1 Problem Solving – Identifies and resolves problems in a timely manner.

2.3.2 Must be responsible, mature, poised, organized, and meticulous.

2.3.3 Must also possess tact, good judgment, initiative, and the ability to work harmoniously with others.

2.3.4 Good understanding of the Hotel's operating procedures.

2.3.5 Literacy in computer operations particularly of Front Office systems

2.3.6 Excellent communication, interpersonal and negotiating skills

2.3.7 Highly personable with leadership potentials

Job Type: Full-time

Benefits:

• Company Christmas gift
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Staff meals provided

Work Location: In person

Company Description

The Reef Island Resort, Mactan, is a stunning architectural icon designed in harmony with nature, rising above the beautiful shores of Mactan. The resort offers unique experiences, with 187 rooms and suites that feature local craftsmanship and materials, capturing the splendor of the Philippines. Inspired by cascading reef plates, the resort is a modern interpretation of natural underwater formations, surrounded by a captivating horizon of sea and sky.

Role Description

This is a full-time role for a Duty Manager at The Reef Island Resort Mactan Cebu. The Duty Manager will oversee daily operations, ensure guest satisfaction, handle guest complaints, and coordinate with other departments to ensure smooth functioning of the resort. The Duty Manager will also be responsible for maintaining high standards of service, managing staff, and ensuring compliance with health and safety regulations.

Qualifications

• Proven experience in hospitality management, particularly in a resort or hotel setting
• Excellent guest service and communication skills
• Strong leadership and team management abilities
• Problem-solving and conflict resolution skills
• Ability to work flexible hours, including weekends and holidays
• Knowledge of health and safety regulations
• Degree or qualification in Hospitality Management or related field preferred
• Proficiency in multiple languages is a plus