2,130 Mall Manager jobs in the Philippines

Department
Imus-Mall Operations

Employee Type
Probationary

The Mall Manager is responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper operations of the building facilities, security, and other services to the mall patrons.

Qualifications

• Must possess at least a Bachelor's/College Degree. Preferably in Business, Marketing, Commerce, Economics, Food Services/Operations Management, or equivalent.
• With at least five (5) years experience in a related field. Previous experience in a commercial setting an advantage.
• Candidate must have excellent leadership and customer service skills.
• We want smart, honest, and energetic people who love what we do.

Work Details

• Location: Robinsons Imus
• Schedule: Compressed workweek schedule

Experience Range Range (Years)
3 - 5 years

Job posted on

Key Responsibilities

• Strategic Planning & Operations
• Oversee the daily operations of the mall, including security, housekeeping, maintenance, and customer service.
• Develop and implement operational policies to maintain safety, cleanliness, and efficiency.
• Monitor utilities and operating expenses to achieve cost-control and sustainability goals.
• Leasing & Revenue Generation
• Drive leasing strategies to achieve or exceed occupancy and rental income targets.
• Negotiate new leases and renewals while maintaining strong tenant relationships.
• Analyze market trends to recommend competitive rental rates and promotional programs.
• Marketing & Events
• Plan and execute marketing campaigns and events to increase foot traffic and sales.
• Coordinate with advertising agencies, sponsors, and tenants for promotions and seasonal activities.
• Financial Management
• Prepare and manage annual budgets, forecasts, and monthly financial reports.
• Approve expenses, monitor cash flow, and ensure profitability of mall operations.
• Tenant & Stakeholder Relations
• Act as the primary liaison between tenants, contractors, and corporate management.
• Address tenant concerns promptly and ensure compliance with lease agreements and mall policies.
• Team Leadership
• Supervise and mentor department heads and staff, fostering a culture of excellence and collaboration.
• Oversee recruitment, training, and performance evaluations for the mall team.

Qualifications

• Education: Bachelor's degree in Business Administration, Management, Real Estate, or a related field (Master's degree or MBA is an advantage).
• Experience: Minimum of 5 years of progressive management experience in mall operations, retail property management, or commercial real estate.
• Strong leadership and decision-making skills, with proven ability to manage large teams.
• Excellent communication, negotiation, and problem-solving abilities.
• Financial acumen and proficiency in budgeting, forecasting, and reporting.
• Willingness to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Expected Start Date: 11/15/2025

Mall Manager (SM City Baguio)

The Mall Manager is responsible for delivering profitable and sustainable mall operations in alignment with Management's directives and revenue expectations.

This role drives the continuous enhancement of the mall's physical value by developing and executing strategies that create a safe, secure, and welcoming environment, encouraging customers to regularly patronize mall offerings.

The incumbent will consistently implement policies, guidelines, and procedures across all areas in accordance with company standards, government regulations, and statutory requirements, supporting the objective of maximizing shareholder value and sustaining industry leadership in retail.

Key Responsibilities

Develop and implement strategic plans to maximize mall profitability and asset value.

Create and execute programs that enhance customer experience, safety, security, and overall mall ambiance.

Ensure consistent application of policies, guidelines, and procedures across all departments.

Monitor performance against management directives and income targets; implement corrective actions as needed.

Drive initiatives that attract and retain tenants, shoppers, and vendors.

Maintain compliance with company standards, government regulations, and statutory requirements.

Collaborate with stakeholders to optimize operations, facilities management, marketing, and leasing.

Lead, mentor, and manage a high-performing team to achieve operational excellence.

Qualifications

Bachelor's degree in Commerce, Marketing, Business Management, or a related field.

Proven track record in finance, marketing, property development, or business operations, with managerial experience.

• Bachelor's degree in Business Administration, Management, Real Estate Management, Marketing, or a related field
• Proven experience (5+ years) in mall operations, property management, or large-scale commercial real estate
• Strong background in leasing, tenant relations, and facility management
• Experience in budgeting, financial forecasting, and revenue growth strategies

Department
Dasma-Mall Operations

Employee Type
Probationary

The
Mall Manager
oversees the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the Company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and providing efficient and adequate building facilities and equipment maintenance, security and other services to the mall patrons.

Qualifications

• Must possess at least a Bachelor's/College Degree. Preferably in Business, Marketing, Commerce, Economics, Food Services/Operations Management, or equivalent.
• Preferably with at least five (5) years experience in a related field. Previous experience in a commercial setting an advantage.
• Candidate must have excellent leadership and customer service skills.
• We want smart, honest, and energetic people who love what we do.
• Work schedule is 5 days a week, with shifting schedule (opening, mid, closing).

Experience Range Range (Years)
7 - 10 years

Job posted on

Department

Imus-Mall Operations

Job posted on

Sep 10, 2025

Employee Type

Probationary

Experience range (Years)

3 years - 5 years

The Mall Manager is responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper operations of the building facilities, security, and other services to the mall patrons.

Qualifications:

• Must possess at least a Bachelor's/College Degree. Preferably in Business, Marketing, Commerce, Economics, Food Services/Operations Management, or equivalent.
• With at least five (5) years experience in a related field. Previous experience in a commercial setting an advantage.
• Candidate must have excellent leadership and customer service skills.
• We want smart, honest, and energetic people who love what we do.

Work Details:

• Location: Robinsons Imus
• Schedule: Compressed workweek schedule

• Strategic Planning & Operations

• Oversee the daily operations of the mall, including security, housekeeping, maintenance, and customer service.

• Develop and implement operational policies to maintain safety, cleanliness, and efficiency.
• Monitor utilities and operating expenses to achieve cost-control and sustainability goals.

• Leasing & Revenue Generation

• Drive leasing strategies to achieve or exceed occupancy and rental income targets.

• Negotiate new leases and renewals while maintaining strong tenant relationships.
• Analyze market trends to recommend competitive rental rates and promotional programs.

• Marketing & Events

• Plan and execute marketing campaigns and events to increase foot traffic and sales.

• Coordinate with advertising agencies, sponsors, and tenants for promotions and seasonal activities.

• Financial Management

• Prepare and manage annual budgets, forecasts, and monthly financial reports.

• Approve expenses, monitor cash flow, and ensure profitability of mall operations.

• Tenant & Stakeholder Relations

• Act as the primary liaison between tenants, contractors, and corporate management.

• Address tenant concerns promptly and ensure compliance with lease agreements and mall policies.

• Team Leadership

• Supervise and mentor department heads and staff, fostering a culture of excellence and collaboration.

• Oversee recruitment, training, and performance evaluations for the mall team.

• Education: Bachelor's degree in Business Administration, Management, Real Estate, or a related field (Master's degree or MBA is an advantage).
• Experience: Minimum of 5 years of progressive management experience in mall operations, retail property management, or commercial real estate.
• Strong leadership and decision-making skills, with proven ability to manage large teams.
• Excellent communication, negotiation, and problem-solving abilities.
• Financial acumen and proficiency in budgeting, forecasting, and reporting.
• Willingness to work flexible hours, including weekends and holidays.

• Bachelor's Degree in Operation/Business Management, Marketing or other related course
• At least two (2) years of work-related experience
• Knowledgeable in administrative work and processes
• Knowledgeable in mall operations and leasing procedure
• Negotiation skills and tenant management
• Excellent communication skills both written and oral
• Well-developed customer service and decision-making skills
• Attentive and has a sense of urgency
• Keen to details and able to multi-task
• Able to interact, relate, and negotiate with tenants in a highly professional manner
• Professionalism
• Can-do attitude
• Integrity
• Amenable to work 6x/week, during holidays and to work longer hours depending on the need

Duties and Responsibilities:

• He/she oversees the standard and efficient day-to-day operations of all facilities and other related concerns
• He/she is responsible for ensuring profitable mall operations in accordance with management's directive and income expectation
• He/she shall likewise effectively and consistently implement approved policies, guidelines, and procedures set in accordance with the company's standards
• Ensures a positive relationship with tenants, suppliers and agencies
• Implementation of programs through constant enhancement of the physical value of the mall
• Ensure a secure and safe environment that will encourage customers to continually patronize mall products and services
• Prepare reports and documents for submission on time
• Performs other functions as assigned by the Immediate head

Overall Duties and Responsibilities

- Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions

- Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service

- Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards

- Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues

- Prepare and manage capital expenditures for mall as per approved budget

- Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs

- Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation

- Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services

- Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels

- Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation

- Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.

- Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation

- Ensure professional development for mall team delivering high performance

- Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Collecting the fess of the tenants and maintain relationship with them.

WILL BE ASSIGNED AT CLA CENTRAL MALL PAGSANJAN, LAGUNA

CLA Central Mall, Brgy. Biñan, Pagsanjan, Laguna