294 Mall Manager jobs in the Philippines

Department
Dasma-Mall Operations

Employee Type
Probationary

The
Mall Manager
oversees the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the Company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and providing efficient and adequate building facilities and equipment maintenance, security and other services to the mall patrons.

Qualifications

• Must possess at least a Bachelor's/College Degree. Preferably in Business, Marketing, Commerce, Economics, Food Services/Operations Management, or equivalent.
• Preferably with at least five (5) years experience in a related field. Previous experience in a commercial setting an advantage.
• Candidate must have excellent leadership and customer service skills.
• We want smart, honest, and energetic people who love what we do.
• Work schedule is 5 days a week, with shifting schedule (opening, mid, closing).

Experience Range Range (Years)
7 - 10 years

Job posted on

Department

Imus-Mall Operations

Job posted on

Sep 10, 2025

Employee Type

Probationary

Experience range (Years)

3 years - 5 years

The Mall Manager is responsible for the overall management of the mall through effective planning and implementation of its daily operations in accordance to the standard operating procedures of the company. This includes maintaining favorable relations with the tenants, the general public, as well as local government officials; and ensuring proper operations of the building facilities, security, and other services to the mall patrons.

Qualifications:

• Must possess at least a Bachelor's/College Degree. Preferably in Business, Marketing, Commerce, Economics, Food Services/Operations Management, or equivalent.
• With at least five (5) years experience in a related field. Previous experience in a commercial setting an advantage.
• Candidate must have excellent leadership and customer service skills.
• We want smart, honest, and energetic people who love what we do.

Work Details:

• Location: Robinsons Imus
• Schedule: Compressed workweek schedule

Overall Duties and Responsibilities

- Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions

- Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service

- Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards

- Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues

- Prepare and manage capital expenditures for mall as per approved budget

- Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs

- Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation

- Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services

- Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels

- Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation

- Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.

- Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation

- Ensure professional development for mall team delivering high performance

- Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Collecting the fess of the tenants and maintain relationship with them.

WILL BE ASSIGNED AT CLA CENTRAL MALL PAGSANJAN, LAGUNA

CLA Central Mall, Brgy. Biñan, Pagsanjan, Laguna

Job Qualifications:

· Education: Bachelor's degree in business administration, marketing, or a related field.

· Experience: Previous experience in retail or property management, preferably in a mall setting.

· Skills:

Ø Strong leadership and management skills.

Ø Excellent communication and interpersonal skills.

Ø Financial analysis and budgeting skills.

Ø Problem-solving and decision-making skills.

Ø Negotiation and contract management skills.

Ø Customer service skills.

Ø Familiarity with property management software.

Job Description:

· Leasing and Tenant Relations: Negotiating leases with tenants, managing tenant relations, and ensuring compliance with lease agreements.

· Staff Management: Hiring, training, and supervising mall staff, including security, maintenance, and customer service personnel.

· Financial Management: Overseeing the mall's budget, managing expenses, and analyzing financial performance.

· Customer Service: Providing excellent customer service, addressing complaints, and ensuring a positive shopping experience for mall visitors.

· Maintenance and Operations: Overseeing the maintenance of the mall's facilities, ensuring safety and cleanliness, and addressing any operational issues.

· Marketing and Events: Developing and implementing marketing strategies to promote the mall, organizing events, and attracting customers.

· Data Analysis: Analyzing sales data, traffic patterns, and other key performance indicators to make informed decisions.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Paid training

Work Location: In person

The Mall Manager is responsible for overseeing the overall management and day-to-day operations of a shopping mall. This role ensures smooth facility operations, tenant satisfaction, financial performance, safety compliance, and customer experience. The Mall Manager leads the on-site team, coordinates with tenants and service providers, and implements strategies to enhance mall profitability and foot traffic.

Key Responsibilities:

1. Operational Management

• Supervise the daily operations of the mall, including facilities, security, housekeeping, and maintenance.
• Ensure all mall systems (HVAC, escalators, elevators, lighting, etc.) are functioning optimally.
• Coordinate emergency response procedures and safety compliance measures.

2. Tenant Relations

• Act as the primary point of contact for all tenants.
• Handle tenant concerns, lease compliance, and operational issues.
• Coordinate tenant move-ins, fit-outs, and renovations according to mall standards.

3. Financial Management

• Manage the mall's operational budget and monitor expenditures.
• Oversee billing, collections, and service charge reconciliations.
• Review and approve vendor contracts and expenses.

4. Marketing & Promotions

• Collaborate with the marketing team to plan and execute mall events, promotions, and campaigns.
• Support strategies to increase foot traffic and boost tenant sales.
• Maintain the mall's brand image and customer appeal.

5. Staff & Vendor Management

• Lead and supervise on-site teams including security, maintenance, housekeeping, and customer service personnel.
• Monitor vendor performance and ensure service level agreements are met.
• Conduct regular meetings and performance reviews with staff.

6. Customer Experience

• Ensure a clean, safe, and welcoming environment for shoppers.
• Monitor and resolve customer feedback and complaints promptly.
• Analyze footfall trends and customer behavior to inform improvements.

Job Type: Full-time

Work Location: In person

The ideal candidate will be a strong leader with a deep understanding of retail dynamics, inventory management, staff supervision, and customer service excellence. This role is critical in ensuring the smooth, profitable, and compliant operation of all retail locations within their jurisdiction.

• Business Performance: Monitor, analyze, and report on key retail performance indicators (KPIs) such as sales targets, conversion rates,, and customer foot traffic. Identify trends and implement actionable strategies to maximize sales and profitability.
• Operational Standards: Ensure all retail outlets adhere strictly to company policies, visual merchandising standards, operational guidelines, and mall regulations. Conduct regular store inspections and operational audits.
• Inventory & Asset Management: Oversee and enforce proper inventory control procedures, including receiving, stock counts, and loss prevention. Ensure optimal stock levels and product availability.
• Budget & Expense Control: Assist in managing operational budgets, controlling store expenses (e.g., utilities, supplies), and optimizing resource allocation.
• Team Leadership & Staff Management
• Supervision & Scheduling: Directly supervise store managers and/or assistant managers. Approve and optimize staff schedules to ensure adequate coverage during peak hours while controlling labor costs.
• Training & Development: Identify training needs and facilitate ongoing development for store teams on product knowledge, sales techniques, customer service, and operational compliance.
• Performance Management: Conduct regular performance reviews, set clear goals, provide constructive feedback, and address performance issues promptly and effectively.
• Recruitment & Onboarding: Assist in the recruitment, interviewing, and successful onboarding of new store-level personnel.
• Customer Service Excellence: Champion a customer-centric culture across all retail locations. Investigate and resolve complex customer complaints or operational issues escalated by store managers.
• Mystery Shopping/Feedback: Utilize customer feedback mechanisms (e.g., surveys, mystery shopping reports) to drive continuous improvement in service quality.

Qualifications

• Experience: Minimum of (3-5) years of experience in retail management, with at least (1-2) years in a supervisory or multi-unit/area management role, preferably within a mall environment.
• Education: (Associate's/Bachelor's) degree in Business Administration, Retail Management, or a related field preferred. Relevant experience may substitute for a degree.
• Knowledge: Proven expertise in retail business operations, including POS systems, merchandising, inventory control, labor scheduling, and loss prevention.

Job Type: Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Discounted lunch
• Employee discount
• Flexible schedule
• Opportunities for promotion
• Staff meals provided

Work Location: In person

Responsibilities:

• Responsible in ensuring the profitability of mall operations in accordance with Management's directives and income expectations.
• Implement programs for the constant enhancement of the physical value of the mall by creating strategies in order to ensure a safe and secure environment that will encourage customers to continually patronize mall and service.
• Organize meetings with prospective tenants and maintain up-to-date market knowledge.
• Develop and up keep the corporate mall identity - ensure adherences to corporate branding guidelines.
• Effectively manage the productivity of the team.

Qualifications:

• Bachelor's degree holder of any course
• Must have at least 3 years work experience from Fast Food establishments in a managerial capacity.
• Must be highly accountable, hands-on, competitive, customer-focused, results oriented, driven, a team player and self-motivated.
• Demonstrates high customer management orientation, with ability to make decisions and take actions to ensure customer needs are met.

We also have vacancies in the following WALTERMART COMMUNITY MALLS:

LAGUNA AREA

• WM Sta. Rosa Bel-Air

BATANGAS AREA

• WM San Pascual
• WM Tanauan

*In your application, please specify your preferred WalterMart Mall branch assignment

Oversees daily mall operations, tenant relations, financial performance, and marketing to maximize mall profitability and patronization. Key responsibilities include leasing spaces to tenants, managing staff, developing promotional activities, preparing financial reports, and ensuring a safe and appealing environment for customers. Core Responsibilities

• Operations & Maintenance: Ensures the mall operates efficiently, is safe and secure, and maintains its physical value.
• Tenant Management: Finds, screens, and leases retail spaces to appropriate tenants and resolves tenant complaints.
• Financial Oversight: Prepares financial reports, manages the budget, and aims to maximize shareholder returns.
• Marketing & Promotions: Develops and implements marketing campaigns and promotional activities to attract customers.
• Staff Management: Manages and directs mall staff, ensuring they perform their daily tasks effectively.
• Customer Service: Works to provide an excellent customer experience to encourage repeat patronage.

Key Skills Needed

• Leadership: To guide and motivate staff and manage various stakeholders.
• Problem-Solving: To handle complaints, conflicts, and other operational challenges.
• Communication: To effectively communicate with tenants, staff, and management.
• Financial Acumen: To manage budgets, analyze reports, and achieve financial goals.
• Strategic Thinking: To develop plans for mall enhancement, tenant mix, and marketing.

Job Type: Full-time

Work Location: In person

• Manages and oversees the overall Mall Operations, design and implements operational plans and policies to enhance foot traffic, improve tenant mix, and achieve business objectives.
• Handles cost management, monitors Tenant's Sales and walk-ins Target and Achievement, implements Mall Action Programs and reviews results.
• Conducts regular coaching sessions to the team to ensure all customer service initiatives are in place, and Mall operational standards and processes are effectively implemented.
• Consolidates Customer Feedback, identifies and analyzes issues and concerns, makes sound decisions, and take course of action
• Monitors financial performance, manages budgets, and ensures compliance with company policies and regulatory requirements.
• Supervises maintenance, security, leasing, marketing, and customer service activities to uphold high standards of safety, cleanliness, and service quality.

Qualifications:

• Bachelor's degree in Business Administration, Management, Marketing or related course
• Proven experience (typically 5+ years) in food industry, retail management or property management.
• Good communication and strong leadership, organizational and problem-solving skills.

Job Type: Full-time

Work Location: In person