36 Lodging Management jobs in the Philippines

About the Role

We are looking for a Assistant & Guest Services Specialist for a Property management company Client of ours. As their Assistant & Guest Services Specialist, you will be the backbone of their operations, ensuring exceptional guest experiences while providing crucial administrative support to the direct manager. This is a task-driven role where you'll work closely with leadership to execute various operational initiatives while maintaining our high standards of guest service.

Key Responsibilities

Guest Services & Communications (Primary Focus

● Serve as primary point of contact for guest inquiries via multiple channels (phone, email, messaging platforms)

● Handle pre-arrival, during-stay, and post-departure guest communications professionally and promptly

● Resolve guest issues and complaints with empathy while protecting company interests

● Coordinate with cleaning teams, maintenance staff, and vendors to address guest needs

● Manage booking modifications, cancellations, and special requests

● Ensure exceptional guest experience that drives positive reviews and repeat bookings

● Monitor guest feedback and implement improvements to service delivery

Administrative Support & Task Management

● Execute tasks and projects assigned by direct manager with attention to detail and timeliness

● Collaborate closely with management on operational initiatives and day-to-day tasks

● Assist with vendor management, scheduling, and supplier coordination

● Maintain organized filing systems and ensure all documentation is current and accessible

● Support special projects and business development initiatives as assigned

● Coordinate property maintenance schedules and vendor appointments

Social Media & Content Creation

● Create and edit social media content for Instagram and TikTok to showcase properties

● Develop engaging video content that highlights property features and guest experiences

● Assist with social media strategy implementation and content calendar management

● Monitor social media engagement and respond to inquiries across platforms

Basic Financial Support (Preferred Experience)

● Assist with basic bookkeeping tasks using Guesty's integrated accounting features

● Support preparation of monthly owner statements reflecting rental income and expenses

● Process and record property-related expenses including maintenance, utilities, and vendor payments

● Maintain accurate financial records and assist with account reconciliations when needed

● Generate basic financial reports as requested by management

Property Management & Revenue Optimization

● Maintain and update property listings across multiple platforms to maximize visibility and bookings

● Implement listing improvements and optimizations to enhance revenue performance

● Monitor and adjust pricing strategies using PriceLabs data and market insights

● Coordinate with Turno for seamless guest check-in/check-out experiences

● Organize and maintain comprehensive databases of guest information, property details, and vendor contacts

● Track key performance metrics and identify opportunities for operational improvements 

Administrative Support

● Collaborate closely with company ownership on strategic initiatives and day-to-day operations

● Assist with vendor management, contract negotiations, and supplier relationships

● Support special projects and business development initiatives as needed

● Maintain organized filing systems and ensure all documentation is current and accessible

Required Qualifications

Must-Have Experience & Skills

● Guest Service Excellence: Demonstrated ability to handle customer service inquiries professionally and efficiently with a hospitality mindset

● Task Management: Strong organizational skills with ability to manage multiple tasks assigned by direct manager

● Property Management Systems (PMS): General knowledge of property management software, with specific familiarity with Guesty's platform and accounting services

● Bookkeeping: Basic bookkeeping experience and understanding of financial record-keeping

● Guesty Accounting: Experience with Guesty's accounting features and financial management tools

● Owner Statements: Experience preparing or assisting with owner statements and financial summaries

● Communication Skills: Excellent written and verbal communication abilities across multiple channels

● Remote Work: Proven track record of success in remote work environments with strong self-management skills

● Adaptability: Ability to learn new systems quickly and adapt to changing priorities

● Team Collaboration: Strong team player with enthusiasm for working closely with management

Preferred Experience & Skills● Social Media: Experience creating and editing content for Instagram and TikTok, including video editing skills

● Content Creation: Ability to produce engaging visual content that showcases properties effectively Technical Requirements

● General knowledge of Guesty property management system, particularly accounting services

● Experience with Turno or similar guest experience platforms

● Familiarity with PriceLabs or comparable revenue management tools

● Proficiency in Microsoft Excel and basic computer skills

● Strong attention to detail and organizational abilities

● Social media platforms knowledge (Instagram, TikTok)

● Video editing capabilities for social media content

Nice-to-Have Qualifications

● Bachelor's degree in Hospitality, Business, Communications, or related field

● Previous experience in short-term rental or vacation rental management

● Knowledge of additional property management platforms (Airbnb, VRBO, )

● Experience with QuickBooks or other accounting software

● Familiarity with hospitality industry best practices

● Photography skills for property and content creation

● Experience with content creation tools and editing software

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Company Description

Banwa Private Island is an exclusive all-villa sanctuary in north-eastern Palawan, renowned for offering unmatched privacy, seamless service, and stunning views of pristine beaches, turquoise waters, and lush landscapes. Our beachfront villas provide guests with an immersive natural experience, featuring terraces and infinity pools just steps from the ocean. Whether enjoying a contemporary villa escape or chartering the entire island, guests support the Aquos Foundation's mission to protect delicate ecosystems and endangered species, blending luxury with responsible environmental stewardship.

Role Description

This is a full-time on-site role for a Guest Services Manager. The Guest Services Manager will oversee supervisory tasks, ensure customer satisfaction, execute receptionist duties, and maintain superior customer service standards. Daily responsibilities will include managing guest relations, resolving issues promptly, coordinating reception activities, and communicating effectively with guests and staff to provide an exceptional guest experience.

Qualifications

• Supervisory Skills and experience managing a team
• Customer Service and Customer Satisfaction skills
• Excellent Communication skills
• Receptionist Duties experience
• Strong problem-solving abilities and attention to detail
• Bachelor's degree in Hospitality Management or a related field is preferred
• Previous experience in a luxury hospitality environment is a plus

Department
Guest Services

Employee Type
Probationary

Job Responsibilities

• Handle in-bound and outbound via various communication channels including social media
• Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
• Excellent knowledge of property products, reservation system and customer service
• Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
• Generate reports for specific business units' reference.

Qualifications

• Graduate of any bachelor's degree course.
• A minimum of 1-2 years related work experience
• Excellent communication and interpersonal skills
• Wide knowledge on computer applications
• Excellent problem solving and analytical skills
• Strong organization skills
• Positive attitude and work ethics
• Must be able to work varied shifts including nights, weekends and holidays
• Experience in operating system (Opera), Guest Experience Software System or equivalent.

Experience Range Range (Years)
0 - 0 years

Job posted on

Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary
The
Guest Services Assistant
is responsible for managing a wide range of administrative tasks under a single role, spanning responsibilities under Switchboard, Business Administration, Room Reservation, Risk Management, Facilities, and Visitor Support. They work with the global teams from the Firm's 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm's proprietary tools, and via calls and email management.

The Office Operations Team is structured to collaborate and work as a unit alongside the Firm's Office Operations key contacts across all global offices to provide a high quality, client service experience. The Assistant should demonstrate flexibility by actively seeking to improve working processes, anticipate needs and take action accordingly with the guidance of his/her immediate leader. The following are the primary responsibilities for each line of business under Guest Services and Office Administration that the Guest Services Assistant is expected to learn and perform as a key member of the team.

Duties And Accountabilities1
SERVICES
Facilities

• Monitor email system and ensure to address and/or respond to end users in a timely manner
• Efficiently assist end-users following end-to-end processes for facilities requests, room moves, maintenance and all other facilities projects required by the stakeholders
• Log tickets through iOffice and simultaneously coordinate with service counterparts
• Follow through on requests and extend further assistance where needed through proper monitoring of communication
• Generate recurring service reports from iOffice, and Kastle, and ensure seamless handover of tasks across all counterparts

Switchboard

• Operate multi-line telephones using the Arc Console in order to address/relay incoming, outgoing and intra-system calls; and direct them to the appropriate parties and employees
• Record oral information from callers and communicate these accordingly to the concerned parties
• Properly handle threatening, harassing or fraudulent calls as needed
• Conduct routine test calls ensuring proper call routing
• Properly respond to escalated issues and analyze root causes
• Manage shared calendars to ensure coverage needs are monitored and seen through
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Business Administration

• Manage shared mailbox and ensure to address and/or respond to end users in a timely manner
• Assist callers with concerns related to print requests, courier services, coverage needs and general administrative requests
• Prioritize, manage multiple requests and communicate the status and progress of assignments in a timely manner
• Follow through on requests and extend further assistance where needed through proper monitoring of communication
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Room Reservation

• Manage multiple mailboxes and ensure to address and/or respond to end users in a timely manner
• Assist multiple end-users simultaneously and ensure that all room requirements and needs are logged
• Manage the room reservation system
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Risk Management

• Monitor email system and ensure to email updates are escalated accordingly and in a timely manner
• Track and tag International SOS and management of Business Continuity n the Cloud (BCIC) and AlertMedia
• Consistently update the project files
• Manage completion of Business Continuity Plans across all Firm offices
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Visitor Support

• Monitor shared mailbox and ensure to address and/or respond to end users in a timely manner
• Manage hotel reservations for and/or on behalf of the incoming traveler and provide recommendations where needed
• Arrange vehicle support and security detail through close coordination with Manila Internal Services
• Manage calendar markers, Welcome Emails and feedback survey in a timely manner
• Assist traveler and/or Practice Assistant for all other travel needs and queries
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

The following are the overall responsibilities that the Guest Services Assistant is expected to perform.

Administrative

• Report to and take direction from the the department's corresponding leadership team
• Coordinate with various global points of contact and internal clients to accommodate and fulfill requests and queries
• Generate reports and analysis and provide recommendations where needed
• Consistently track daily productivity
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize these
• Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community
• Participate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessary

Communication

• Effectively manage conversations with internal clients through emphatic listening
• Understand the primary needs of end users and offer recommendations

Technical

• Conduct routine test calls ensuring proper call routing
• Escalate and respond to technical issues and service challenges
• Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
• Must be flexible and can adapt to change in workflow requests

Relationship Management

• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
• Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
• Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner

Service Certification Requirement
The Guest Services Assistant is required to pass the service certification to equip them with the necessary skills and tools to perform their assigned tasks. Necessary support will be provided during this period. Failure to pass the Service certification process will result in failure to meet standards of

work quality and performance, hence, the probationary employment will be terminated.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description

This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications

Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Guest Services Manager, the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest services section.

Meets and Exceeds Customers and Team Members Expectations

• Establishes and communicates customer service objectives which support
  
  achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods
  
  of Responding to customer requests.
• Ensures that employees receive the training necessary to provide "Unique Guest
  
  Experience" service.
• Determines customer delight level and needs by reviewing comment cards and
  
  talking to customers regularly.
• Provides staff with the skills training to be able to provide value added service
  
  customers.
• Performs other duties as required to provide "Unique Guest Experience"

Leadership

• Develops and implements strategies to achieve Employee Satisfaction Index
  
  goals.
• Creates a positive work environment for all employees.
• Develops employees to maximize potential and prepare for future promotional
  
  opportunities by conducting counseling sessions, determining developmental
  
  needs and allowing these needs to be met.

QUALIFICATIONS

• Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
• With at least 12 years of experience in front office, guest services, or a similar role in the hospitality industry.
• Excellent communication and interpersonal skills with a warm, service-oriented personality.
• Proficient in hotel systems, reservations software, and MS Office applications.
• Strong ability to handle guest concerns and complaints professionally and provide effective solutions.
• Well-groomed, professional appearance, and the ability to maintain composure under pressure.
• Flexible to work in shifts, weekends, and holidays as required by hotel operations.
• Willingness to work in Mactan, Cebu.

Company Description
From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description
This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications
Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

This is a multi-function position, equipped with skills in reception and cashiering operations. Guest Services Agent is also trained in different areas of basic hotel operations such as Concierge, Reservations, F & B and others.

Job Type: Full-time

Pay: From Php18,000.00 per month

Assistant, Guest Services

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Guest Services Assistant is responsible for managing a wide range of administrative tasks under a single role, spanning responsibilities under Switchboard, Business Administration, Room Reservation, Risk Management, Facilities, and Visitor Support. They work with the global teams from the Firm's 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm's proprietary tools, and via calls and email management.

The Office Operations Team is structured to collaborate and work as a unit alongside the Firm's Office Operations key contacts across all global offices to provide a high quality, client service experience. The Assistant should demonstrate flexibility by actively seeking to improve working processes, anticipate needs and take action accordingly with the guidance of his/her immediate leader. The following are the primary responsibilities for each line of business under Guest Services and Office Administration that the Guest Services Assistant is expected to learn and perform as a key member of the team.

Duties and Accountabilities1

SERVICES

Facilities

a. Monitor email system and ensure to address and/or respond to end users in a timely manner

b. Efficiently assist end-users following end-to-end processes for facilities requests, room moves, maintenance and all other facilities projects required by the stakeholders

c. Log tickets through iOffice and simultaneously coordinate with service counterparts

d. Follow through on requests and extend further assistance where needed through proper monitoring of communication

e. Generate recurring service reports from iOffice, and Kastle, and ensure seamless handover of tasks across all counterparts

Switchboard

a. Operate multi-line telephones using the Arc Console in order to address/relay incoming, outgoing and intra-system calls; and direct them to the appropriate parties and employees

b. Record oral information from callers and communicate these accordingly to the concerned parties

c. Properly handle threatening, harassing or fraudulent calls as needed

d. Conduct routine test calls ensuring proper call routing

e. Properly respond to escalated issues and analyze root causes

f. Manage shared calendars to ensure coverage needs are monitored and seen through

g. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Business Administration

a. Manage shared mailbox and ensure to address and/or respond to end users in a timely manner

b. Assist callers with concerns related to print requests, courier services, coverage needs and general administrative requests

c. Prioritize, manage multiple requests and communicate the status and progress of assignments in a timely manner

d. Follow through on requests and extend further assistance where needed through proper monitoring of communication

e. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Room Reservation

a. Manage multiple mailboxes and ensure to address and/or respond to end users in a timely manner

b. Assist multiple end-users simultaneously and ensure that all room requirements and needs are logged

c. Manage the room reservation system

d. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Risk Management

a. Monitor email system and ensure to email updates are escalated accordingly and in a timely manner

b. Track and tag International SOS and management of Business Continuity n the Cloud (BCIC) and AlertMedia

c. Consistently update the project files

d. Manage completion of Business Continuity Plans across all Firm offices

e. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Visitor Support

a. Monitor shared mailbox and ensure to address and/or respond to end users in a timely manner

b. Manage hotel reservations for and/or on behalf of the incoming traveler and provide recommendations where needed

c. Arrange vehicle support and security detail through close coordination with Manila Internal Services

d. Manage calendar markers, Welcome Emails and feedback survey in a timely manner

e. Assist traveler and/or Practice Assistant for all other travel needs and queries

f. Generate recurring service reports and ensure seamless handover of tasks across all shifts

The following are the overall responsibilities that the Guest Services Assistant is expected to perform.

Administrative

• Report to and take direction from the the department's corresponding leadership team
• Coordinate with various global points of contact and internal clients to accommodate and fulfill requests and queries
• Generate reports and analysis and provide recommendations where needed
• Consistently track daily productivity
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize these
• Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community
• Participate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessary

Communication

• Effectively manage conversations with internal clients through emphatic listening
• Understand the primary needs of end users and offer recommendations

Technical

• Conduct routine test calls ensuring proper call routing
• Escalate and respond to technical issues and service challenges
• Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
• Must be flexible and can adapt to change in workflow requests

Relationship Management

• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
• Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
• Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner

Service Certification Requirement

The Guest Services Assistant is required to pass the service certification to equip them with the necessary skills and tools to perform their assigned tasks. Necessary support will be provided during this period. Failure to pass the Service certification process will result in failure to meet standards of

work quality and performance, hence, the probationary employment will be terminated.

Qualifications

A Guest Services Assistant is responsible in ensuring that his/her skill set is up to date and that he/she maintains a level of familiarity with the Firm's departments, key personnel, internal systems and procedures. This ensures that he/she is able to carry out his/her role effectively and, where appropriate, discuss any training requirements with the Team Leader.

Immediate requirements include:

• High school diploma or its equivalent
• Relevant work experience is necessary
• Excellent written and oral communication skills
• Excellent interpersonal skills with the ability to balance being an individual contributor and a team player
• Pleasant voice and professional demeanor in order to communicate with a varied group of attorneys, clients, vendors, and staff and give a positive impression on the Firm
• Has the ability to communicate by telephone and/or mail and provide information with substance, courtesy and tact
• Excellent customer service skills
• Must be flexible to work with shifting schedules, on weekends, holidays, and irregular hours on occasion and/or more than 35 hours per week to perform the essential duties of the role
• Basic Microsoft Applications (Outlook, Excel, Word, PowerPoint)

Location & Reporting

• This role is based in Manila and reports to the Office Operations Manager

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location: Philippines-Manila

Expected Workplace: Hybrid

Job Posting: Aug 26, 2025, 7:35:44 AM