415 Local Services jobs in the Philippines

Help Desk Operator
Job ID

Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
The Regional Sales Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.
You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go-getter mentality to win business and market share by actively displacing competing technologies.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ As a Regional Sales Manager, you will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
+ Bring your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors
+ Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments
+ Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks
+ Engage a programmatic approach to demand to generate, develop, and expand your territory
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account.
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meeting
**Your Experience**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security context
+ Experience cultivating mutually beneficial relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Have and able to lead all aspects of the sales cycle with the ability to uncover, qualifying, developing, and closing new, white-space territories and accounts
+ Possess a successful track record selling complex-solutions
+ Excellent time management skills, and work with high levels of autonomy and self-direction
+ Highly competitive, ramp quickly, extremely adaptive, and pride yourself on exceeding production goal
**The Team**
Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You're an amazing sales person - you're just looking for something more substantial and challenging as your next step.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

**JOB QUALIFICATIONS**
- Holder of any four (4) year college degree
- With at least two (2) years of direct work experience in customer service
- With at least two (2) years of work experience in the logistics and transportation industry
- With good moral character and no derogatory record

**JOB DUTIES AND RESPONSIBILITIES**
- Receives inbound sales queries through applicable means and ensures that these information are transmitted into the sales pipeline.
- Receives customer booking and ensures adherence to booking processing standards and procedures.
- Accepts bookings that are within the scope, capacity, and regulations of the company.
- Updates shipment status report on designated times w/in working day, and provides timely and accurate information when when inquired.
- Works up problematic shipments using standard procedures.
- Ensures efficient and proactive handling of customer complaints.
- Other duties that may be assigned from time-to-time.

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Navotas: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Representative: 2 years (required)
- logistics and transportation: 2 years (required)

**Language**:

- English (preferred)

In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.



To qualify, you must be:

• At least Senior High School graduate

• At least 6 months BPO experience

• Average to good English speaker/communicator

• Able to start ASAP



1-DAY VIRTUAL PROCESS! APPLY TODAY!

**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The **Customer Service Supervisor** acts as a member of the leadership team within GBS Manila and effectively support Customer Service through coaching, problem solving and process improvement. The Supervisor represents Customer Service while working with various internal and external customers. Is responsible for a variety of sales support and order processing functions to facilitate business objectives. The Supervisor is responsible for ensuring on-going compliance with procedures, implementing continuous improvement, assessing employee productivity and quality by providing guidance, training and leadership daily. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by
Abbott Rapid Dx North America, LLC.
**Duties and Responsibilities**
+ Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
+ Ensure all customer service representatives understand and comply with all policies and procedures
+ Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
+ Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
+ Analyze internal operations and procedures and recommend proper changes and improvements as needed
+ Provide Training and Skill Development plans for all employees in department
+ Develop employees, conduct performance reviews and corrective actions when necessary
+ Work with leadership to support employees and increase overall customer satisfaction
+ Act as support and backup for Customer Service Manager; represent department at meetings
+ Execute applicable Quality System processes and monitor the accuracy of service provided
+ Communicate the importance of the Quality System to all employees and report on its effectiveness
+ Support Sarbanes Oxley (SOX) compliance
+ Other duties as assigned
**Key Position Competencies**
+ Customer Focus
+ Delegation
+ Developing Direct Reports
+ Directing Others
+ Functional/Technical Skills
+ Priority Setting
+ Problem Solving
+ Process Management
**Minimum Qualifications**
+ Must be proficient in MS Office including Excel, Word and Outlook
+ Must have good keyboarding and typing skills
+ Must be able to multi-task and meet deadlines
+ Must have strong analytical and problem-solving skills
+ Must have excellent interpersonal skills
+ Must be able to communicate professionally
+ Must be able to react to situations with a strong sense of urgency
+ Must be able to make independent judgments, which have minor impacts on the organization
+ Must be willing to work night shift
**Education & Experience**
+ Must possess at least College/Bachelor's Degree
+ Minimum two years supervisor experience required
+ Minimum two years of working experience in customer service or related field required
+ Knowledge of SAP or ERP applications required
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Purpose and Impact**
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email