153 Loan Recovery jobs in the Philippines

Company Description

Beyond Borders Solutions Provider Inc. (BBSPI) is a leading outsourcing firm offering cost-effective and innovative business solutions. Based on market demands, our services include credit investigation, collection management, outbound/inbound marketing, and documentation/disposal of real estate and chattel. BBSPi is committed to supporting business operations and enhancing client deliverables while maintaining the integrity of our client's businesses.

Role Description

This is a full-time, on-site role for a Collections Specialist located in Quezon City. The Collections Specialist will handle debt collection, communicate with clients regarding outstanding balances, manage cash collections, and ensure accurate record-keeping. This role involves negotiating payment schemes and providing exceptional customer service. Daily tasks include inbound and outbound tele-collection and assisting in the legal aspects of collections when necessary.

Qualifications

• Debt Collection and Cash Collection skills
• Strong Communication and Customer Service skills
• Basic understanding of Finance principles
• Excellent organizational and record-keeping abilities
• Ability to work independently and as part of a team
• Experience with collection management tools is a plus
• Familiarity with legal aspects of collections is advantageous
• Bachelor's degree in Business, Finance, or a related field is preferred

We are currently seeking for a CREDIT/COLLECTIONS COORDINATOR to join our team at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.' in Quezon City, Metro Manila.

What You'll be doing

• Telephone and email chasing of past and future debts on designated accounts.

• Issuing statements, invoices, and account reconciliation on designated accounts as required.

• Produce aged debtors and onsite report across designated shows as scheduled and as needed basis.

• Lead debtors report meetings with the sales team and the wider finance team.

• Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.

• Pursue and process Contra Deal paperwork

• Produce paperwork for approval and process for refund and transfer of overpayments
• Apply un-allocated cash to designated shows as needed
• Raise journals to clear credit and debit balances post show

• Clear small balances within threshold etc., pre- and post-show

• Ensuring credit control policy procedures and compliance are adhered

What we're looking for

• Bachelor's degree in accountancy or finance
• With at least 1 year of experience in Credit & Collections (calls and emails)
• Advance skills in MS Excel (AutoSum, VLOOKUP, Pivot)
• Excellent communication skills (written and oral) and negotiation skills to interact with internal and external stakeholders
• Experience in handling international credit control and dealing with different currencies
• Has experience presenting debt reports and coordinating with stakeholders
• Preferably has an experience working in multinational company
• Strong time management and organizational skills, with the ability to prioritize task and meet deadlines
• Must have keen attention to details
• Amenable to work in a flexible work shift and can start ASAP

What we offer

At REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your overall well-being.

The main responsibilities of a Customer Success Collections Specialist include:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

DUTIES / RESPONSIBILITIES:

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or

to return merchandise.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Answer customer questions regarding problems with their accounts.

• Record information about financial status of customers and status of collection efforts.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,

credit bureaus, or through the questioning of neighbors.

• Sort and file correspondence, and perform miscellaneous clerical duties such as

answering correspondence and writing reports.

• Address any and all service related issues that will be raised by the customer on the call.

• Assist other agents in processing payments or setting up payment plans for customers who contacted via Inbound Call or Chat

Qualifications:

• At least 1 year Customer Service experience
• Must be amenable to work from 4PM - 1 AM PH Time
• Must be amenable to work on Hybrid Setup with office location at Quezon City
• Excellent Communication Skills

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:
Collections Specialist (Fulltime)

RATE:
Php per hour

Work Type:

• Remote/WFH
• Fulltime

Working Hours :
Mon-Fri (9am-5pm EST)

Start Date
: TBD

JOB OVERVIEW:

We are seeking a highly motivated and detail-oriented Accounts Receivable Analyst to join our Finance team. This is a critical, full-time, fully remote role reporting directly to the Collections Manager. You will be responsible for managing past-due accounts, securing payments, resolving billing disputes, and reconciling discrepancies.

If you are a problem-solver who excels at building strong relationships and thrives in a fast-paced environment, you will be a key player in our growing company.

JOB ROLE & RESPONSIBILITIES:

• Collections Management:
  Proactively manage a portfolio of past-due accounts, prioritizing based on aging and impact.
• Customer Relations:
  Serve as the primary point of contact for customers, handling inquiries, resolving billing issues, and fostering positive relationships through professional and empathetic communication.
• Analysis & Reconciliation:
  Analyze aging trends, credit balances, and payment discrepancies to ensure accuracy and identify opportunities for process improvement.
• Dispute Resolution:
  Investigate and resolve billing disputes and discrepancies efficiently and effectively.
• Collaboration:
  Work closely with Account Managers and other internal teams to address customer issues and facilitate timely payments.

JOB REQUIREMENTS:

• Experience:
  At least 3 years of B2B collections experience.
• Technical Skills:
• Proficiency with MS Office and Excel.
• Hands-on experience with NetSuite and ConnectWise is a big plus.
• Experience with RingCentral is also a plus.
• Communication:
  Exceptional written and verbal communication skills for clear and professional interaction with both customers and internal stakeholders.
• Organizational Prowess:
  A proven ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.

Problem-Solving:
A keen eye for detail to spot discrepancies, paired with a proactive, problem-solving mindset to investigate and resolve issues from start to finish.

• Reach out to customers with overdue accounts (1–90 days) in a professional and friendly way.
• Explain billing status and payment options clearly.
• Work with customers to create practical solutions or payment plans.
• Listen with empathy, de-escalate concerns, and provide excellent service.
• Keep accurate notes after every call.
• Follow company policies and compliance standards at all times.
• Meet collection targets while keeping customer satisfaction high.
• Escalate complex cases when needed.

What We're Looking For

• At least 6 months' experience in collections, accounts receivable, or customer service.
• Strong communication skills — confident, clear, and compassionate.
• A customer-first mindset, with patience under pressure.
• Basic knowledge of collection techniques and negotiation skills.
• Comfortable using CRM tools or call center platforms.
• Flexible to work shifting schedules and render overtime when required.

Your Role

Step into the role of Collections Specialist, where youll lead in resolving customer concerns and driving timely payment collections. Use your skills in communication, negotiation, and fast-paced service delivery to support the Collections team and contribute to business success

Quick Facts

• Work Setup: Onsite

• Shift: Day Shift | MonFri

• Employment Type: Full-time

• Location: Cubao, Quezon City

What You Can Look Forward To

• HMO after 30 days

• Accessible officecommute-friendly location

• Access to free upskilling programs or training platforms

• Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more)

• Career coaching and mentorship

• Strong, inclusive, and collaborative company culture

What Youll Be Bringing To The Table

• Solid experience in a Full Function Credit Control role

• A bachelors degree in accounting, Finance, or a related field

• Background in car financing or AU campaigns (preferred)

• Proficiency in Excel and general computer literacy

• Strong attention to detail and a solid work ethic

• Exceptional written and verbal communication skills in English

• A team-first attitude and a collaborative mindset

• A customer-focused approach and commitment to service excellence

• A goal-oriented outlook with a proactive problem-solving mindset

What Youll Be Doing

• Take the lead in managing and reducing aged debtor balances, helping to strengthen our cash flow

• Collaborate with our operations and sales teams to resolve disputes efficiently and constructively.

• Tackle customer queries, disputes, and complaints with professionalism, empathy, and a solution-focused mindset.

• Create and implement tailored payment plans that work for both the client and their customers.

• Handle day-to-day financial tasks like processing payments, receipting, raising credits, and sending invoices.

• Manage banking processes and contribute to smooth, accurate month-end reporting.

• Lend valuable support to the Credit Manager with ad hoc reporting and administrative tasks.

Why Join Us?

Dynamic Business Outsourcing Solutions (DBOS) has been recognized as the 9th Best Place To Work (Small Category). We dont just offer jobs, we offer a long-term career platform where you can thrive, grow, and be part of meaningful work.

Apply now and take the next step in your career

Be part of our pioneering team and grow with a global lending company that values innovation, teamwork, and career development. We are looking for 10 Collections Specialists who are ready to take on this exciting opportunity and make an impact from day one.

Job Key Responsibilities

• Handle collections for B2C and/or B2B finance/loan accounts.
• Manage overdue accounts, negotiate repayment arrangements, and ensure timely resolution.
• Apply international lending and collection practices with professionalism.
• Maintain accurate, updated, and well-documented client records.
• Deliver excellent customer service while driving account recovery.

Job Qualifications

• At least 1–2 years of experience in collections (finance/loan).
• Advantageous if with experience in Canadian collections.
• Experience working with an international lending company is a plus.
• Strong negotiation and communication skills.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Why Join Us?

• Opportunity to be part of a pioneering team shaping future operations.
• Competitive salary package of up to Php 35,000.
• Career growth and advancement in a global company.
• Supportive and collaborative workplace culture.

Job Type: Full-time

Pay: Php28, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Experience:

• Collections Specialist: 3 years (Preferred)
• Customer Service: 1 year (Preferred)
• Canadian Rules and Law: 1 year (Preferred)
• Lending Company: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Job Title: Collections Specialist

Work Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)

Office Location: McKinley West, Taguig City

Work Schedule: Night Shift, 9:00 PM – 6:00 AM

Compensation: PHP 30,000 - PHP 35,000

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

• Mission: To help companies build high-performing teams through world-class Filipino talent.
• Vision: To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What's in it for You?

We don't just want you to succeed, we want you to thrive. At AGSI, you'll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won't just find a job. You'll find a team that invests in your growth and celebrates your success.

About our Client

Our client is a well-established staffing and recruitment firm with over 30 years of experience connecting talented individuals to rewarding career opportunities. Known for their commitment to both clients and candidates, they have consistently been recognized as one of the top staffing agencies in the United States.

They are a 10-time consecutive winner of the ClearlyRated Best of Staffing Client Award and a multi-year recipient of the Best of Staffing Talent Award. Their dedication to excellence has also earned them the Safety Standard of Excellence Award from the American Staffing Association and recognition as one of the Best Staffing Companies to Work For by CIO Views Magazine. Consistently ranked among the nation's top staffing agencies by Staffing Industry Analysts (SIA), they continue to build a reputation for integrity, innovation, and outstanding service. As an Equal Opportunity Employer, they remain committed to fostering diverse and inclusive workplaces where people and businesses thrive together.

What You'll Do

• Contact customers regarding past due accounts through phone, email, and written correspondence.

• Negotiate and arrange payment plans as needed.

• Monitor accounts receivable aging and follow up on delinquent accounts.

• Record and track collection activity in company systems.

• Research and resolve payment discrepancies.

• Collaborate with branch managers and sales staff to address customer issues affecting payment.

• Prepare collection reports for management.

• Recommend accounts for escalation to management or outside collection agencies when necessary.

• Ensure compliance with state and federal collection laws and company policies.

• Perform other related tasks as required by Automation

What We're Looking For

• Associate's or Bachelor's degree in Business, Accounting, Finance, or related field preferred (or equivalent work experience).

• 2+ years of experience in collections, accounts receivable, or credit-related role.

• Strong communication and negotiation skills.

• Proficient in Microsoft Office (Excel, Word, Outlook) and database systems.

• Detail-oriented with excellent organizational skills.

• Knowledge of state and federal collection regulations.

• Ability to work independently while maintaining strong teamwork.

• Analytical problem-solving skills with ability to handle difficult conversations professionally.

• Strong customer service orientation.