20 Library Services jobs in the Philippines

Who We Are
eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What We Are Looking For
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Content and Research Support – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Content and Research Support, you'll play a key role in supporting the daily production of industry-focused newsletters, conducting targeted outreach, and performing high-quality research. Your work will help deliver valuable insights to business professionals in fast-moving sectors such as autonomous vehicles and emerging technologies.

What You'll Be Doing
Company Profile Writing (No AI)

Independently research and write 25–30 page comprehensive company profiles using Factiva, AlphaSense, and other manual research methods.

Conduct data synthesis, fact-checking, and formatting—all fully manually generated.

Newsletter Production

Review ~120 daily news articles via Factiva; select and format the top 5 for newsletter inclusion using predefined editorial guidelines.

Populate newsletter templates with titles, sources, links, dates, and full article text.

Outreach & Lead Enrichment

Execute email campaigns using templates.

Prospect and connect with industry professionals via LinkedIn; enrich contact lists with LinkedIn URLs, emails, and other details.

Industry Research & Database Support

Research and aggregate data to build structured directories of automotive OEM suppliers (starting with the airbag sector).

Populate Google Sheets with company information for future platform development.

Qualifications And Requirements
Proven ability to write long-form, structured company or industry profiles—completed entirely manually, with no AI assistance.

Writing samples must reflect analytical depth, polished structure, and clarity; must include context and confirmation of no AI use.

Strong research skills using tools like Factiva, AlphaSense; comfortable processing large volumes of information under tight timelines.

Detail-oriented approach to formatting, accuracy, and clarity in content preparation.

Experience with B2B outreach: email campaign tools, LinkedIn prospecting, and lead enrichment workflows.

Self-driven, dependable, with excellent communication and organizational habits.

Flexible working hours, with the ability to accommodate early (European-compatible) timelines (e.g., deliverables by ~ 6 AM ET)

Nice-to-Have
Background in editorial writing, market research, or industry analysis.

Prior newsletter production experience.

Familiarity with broader AI tools for internal summarization (strictly not for writing consumption)

Benefits And Perks
At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together

Summary of Work Activities and Responsibilities:

The Research Data Support Officer is responsible for gathering, cleaning, organizing, and verifying research data to support reporting, benchmarking, and accreditation efforts at the University. This role ensures data accuracy and integrity in various research databases and assists in the processing of the University's Scholarly work awards. The Research Data Support Officer also supports the preparation of research-related reports and assists in managing submissions for faculty research incentives and recognitions. The Research Data Support Officer reports directly to the Research Data and Incentives Unit Head and provides support to the Awards and Incentives Officer for all responsibilities related to awards processing and implementation.

1) Research Data Management and Verification:

• Gathers faculty research and creative work data from various databases and sources (e.g., Scopus, SciVal, AFAR, internal submissions).
• Reviews submissions for completeness and formats data according to the standards set by the Research and Creative Work Office.
• Cleans, organizes, and categorizes datasets to ensure consistency across reporting cycles.
• Prepares updated entries for inclusion in the RCWI portal, Institutional Repository, and other research management systems.
• Coordinates directly with faculty members and department representatives to confirm data accuracy and secure necessary documentation.

2) Scholarly Work Awards Processing:

• Pre-screens submissions for the University's publication and creative work awards, ensuring all required documentation is complete.
• Reviews peer review evidence by checking journal websites, verifying editorial practices, and requesting additional documentation as needed.
• Requests additional documents or clarification from nominees when requirements are incomplete or unclear.
• Drafts individualized award letters based on committee decisions and prepares them for review and signature.
• Encodes and updates award decisions, comments, and approval status in the designated portal to ensure real-time tracking of progress.
• Maintains a secure and organized filing system of all award-related data and documents for audit and reference.
• Supports the coordination of communications with awardees and ensures accurate documentation of final outcomes.

3) Professorial Chair Awards Support:

• Extracts, verifies, and compiles publication and creative work data to support the nomination and documentation requirements of Professorial Chair Awardees.
• Ensures alignment of outputs with specific Chair criteria and submission timelines.
• Provides prepared datasets to the Unit Head and Awards and Incentives Officer for endorsement and further processing.
• Maintains a reference file of eligible outputs and previous award data for tracking and reporting purposes.

4) Report Preparation and Accreditation Support:

• Assists in compiling research-related reports for internal benchmarking and university accreditation.
• Supports data reporting for assessments and institutional decision-making.
• Gathers necessary documentation and statistics for reports submitted to external accreditation bodies (e.g., CHED, PAASCU).

5) University Scholarly Work Awards (Publication Awards, Creative Work Awards, Special Scholarly Work Awards, Innovation Awards)

• Prepares data-based materials required for the successful execution of the University Scholarly Work Awards Ceremony (e.g., awardee profiles, slide presentations, certificates).
• Works with the Awards and Incentives Officer to finalize award lists and review public materials for accuracy.
• Handles the compilation and preparation of award kits and printed materials for the ceremony.
• Coordinates the scheduling, booking of venues, and arrangement of required equipment or supplies in support of the event.
• Tracks confirmation of awardees and manages the dissemination of event-related information (e.g., program flow, arrival instructions).

Knowledge, Skills and Abilities:

• Proficiency in research data collection, cleaning, and organization.
• Strong attention to detail and accuracy in data processing.
• Familiarity with research databases (e.g., Scopus, SciVal, Digital Commons).
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with faculty, students, and other stakeholders.
• Ability to work collaboratively in a research-oriented environment.
• Knowledge of university research processes and accreditation requirements is an advantage.

Education and Experience Requirements:

• Bachelor's degree in a relevant field (e.g., Information Management, Data Science, Social Sciences, or related disciplines).
• Experience in research data management, academic reporting, or related fields is preferred.
• Training or experience with academic databases and research analytics tools is an advantage.
• Experience working in a university or research setting is a plus.

Summary of Work Activities and Responsibilities:

The Research Data Support Officer is responsible for gathering, cleaning, organizing, and verifying research data to support reporting, benchmarking, and accreditation efforts at the University. This role ensures data accuracy and integrity in various research databases and assists in the processing of the University's Scholarly work awards. The Research Data Support Officer also supports the preparation of research-related reports and assists in managing submissions for faculty research incentives and recognitions. The Research Data Support Officer reports directly to the Research Data and Incentives Unit Head and provides support to the Awards and Incentives Officer for all responsibilities related to awards processing and implementation.

1) Research Data Management and Verification:

• Gathers faculty research and creative work data from various databases and sources (e.g., Scopus, SciVal, AFAR, internal submissions).
• Reviews submissions for completeness and formats data according to the standards set by the Research and Creative Work Office.
• Cleans, organizes, and categorizes datasets to ensure consistency across reporting cycles.
• Prepares updated entries for inclusion in the RCWI portal, Institutional Repository, and other research management systems.
• Coordinates directly with faculty members and department representatives to confirm data accuracy and secure necessary documentation.

2) Scholarly Work Awards Processing:

• Pre-screens submissions for the University's publication and creative work awards, ensuring all required documentation is complete.
• Reviews peer review evidence by checking journal websites, verifying editorial practices, and requesting additional documentation as needed.
• Requests additional documents or clarification from nominees when requirements are incomplete or unclear.
• Drafts individualized award letters based on committee decisions and prepares them for review and signature.
• Encodes and updates award decisions, comments, and approval status in the designated portal to ensure real-time tracking of progress.
• Maintains a secure and organized filing system of all award-related data and documents for audit and reference.
• Supports the coordination of communications with awardees and ensures accurate documentation of final outcomes.

3) Professorial Chair Awards Support:

• Extracts, verifies, and compiles publication and creative work data to support the nomination and documentation requirements of Professorial Chair Awardees.
• Ensures alignment of outputs with specific Chair criteria and submission timelines.
• Provides prepared datasets to the Unit Head and Awards and Incentives Officer for endorsement and further processing.
• Maintains a reference file of eligible outputs and previous award data for tracking and reporting purposes.

4) Report Preparation and Accreditation Support:

• Assists in compiling research-related reports for internal benchmarking and university accreditation.
• Supports data reporting for assessments and institutional decision-making.
• Gathers necessary documentation and statistics for reports submitted to external accreditation bodies (e.g., CHED, PAASCU).

5) University Scholarly Work Awards (Publication Awards, Creative Work Awards, Special Scholarly Work Awards, Innovation Awards)

• Prepares data-based materials required for the successful execution of the University Scholarly Work Awards Ceremony (e.g., awardee profiles, slide presentations, certificates).
• Works with the Awards and Incentives Officer to finalize award lists and review public materials for accuracy.
• Handles the compilation and preparation of award kits and printed materials for the ceremony.
• Coordinates the scheduling, booking of venues, and arrangement of required equipment or supplies in support of the event.
• Tracks confirmation of awardees and manages the dissemination of event-related information (e.g., program flow, arrival instructions).

Knowledge, Skills, and Abilities:

• Proficiency in research data collection, cleaning, and organization.
• Strong attention to detail and accuracy in data processing.
• Familiarity with research databases (e.g., Scopus, SciVal, Digital Commons).
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with faculty, students, and other stakeholders.
• Ability to work collaboratively in a research-oriented environment.
• Knowledge of university research processes and accreditation requirements is an advantage.

Education and Experience Requirements:

• Bachelor's degree in a relevant field (e.g., Information Management, Data Science, Social Sciences, or related disciplines).
• Experience in research data management, academic reporting, or related fields is preferred.
• Training or experience with academic databases and research analytics tools is an advantage.
• Experience working in a university or research setting is a plus.

Job Type: Full-time

Work Location: In person

The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities:

• Assisting customers telephonically or non-telephonically with service and support issues.
• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
• Recommend products or features that may benefit the customer.
• Escalate any system issues after thorough troubleshooting
• Has no supervisory responsibilities

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)
• Excellent verbal and written communication skills
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization
• Strong analytical, quantitative and deductive reasoning skills
• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends
• Ability to work with leadership teams
• Flexible with schedule
• Highly Collaborative
• Passionate – Driven and committed to exceed goals, with energy that inspires others
• Curious – Have a passion for continuous learning and improvement
• Accountable – Get things done, takes ownership and committed to make things happen
• Team player – Think and act for the greater good and accept collective responsibility
• Courageous – Does the right thing, in the right way for the right reasons
• Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does
• Focused – ability to keep going in the face of adversity
• Adaptable and can quickly change course when required

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities:

• Assisting customers telephonically or non-telephonically with service and support issues.
• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
• Recommend products or features that may benefit the customer.
• Escalate any system issues after thorough troubleshooting
• Has no supervisory responsibilities

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)
• Excellent verbal and written communication skills
• Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization
• Strong analytical, quantitative and deductive reasoning skills
• Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends
• Ability to work with leadership teams
• Flexible with schedule
• Highly Collaborative
• Passionate – Driven and committed to exceed goals, with energy that inspires others
• Curious – Have a passion for continuous learning and improvement
• Accountable – Get things done, takes ownership and committed to make things happen
• Team player – Think and act for the greater good and accept collective responsibility
• Courageous – Does the right thing, in the right way for the right reasons
• Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does
• Focused – ability to keep going in the face of adversity
• Adaptable and can quickly change course when required

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

Specifications:

• Bachelor's degree

• Attention to detail, communication, computer, and interpersonal skills.

Qualifications:

• Bachelor's degree holder
• Relevant experience as a Library Assistant
• Strong organizational skills and attention to details
• Excellent communication skills, customer service skills and basic computer literacy
• Proven experience in shelving and maintaining materials, cataloging new materials, assisting with reference questions and providing technical support

Job Type: Full-time

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Specification:

• Bachelor's degree
• Attention to details, communication, computer, and interpersonal skills.

Job Types: Full-time, Permanent

Work Location: In person