78 Liability Claims jobs in the Philippines

• Graduate of Accountancy
• Computer Literate
• Good Moral Character
• Proficient in oral and written English Communication
• Willing to travel
• Willing to undergo training

Job Description

- Study/review the Insurance Policy

• Coordinate with parties concerned & schedule the investigation and interview

• Conduct investigation and verification in the scene of accident & look for potential witnesses

• Collate additional pertinent documents during investigation, if necessary

• Conduct verification in the police station & validation of documents

• Conduct verification of documents in the hospital for BI claim

• Inspect and get measurements of the damaged portion of insured and adverse vehicles and/or other object bumped by insured vehicle for OD & PD claim

• Conduct discreet investigation, if necessary

- Determine liability and compensability of the claim

• Negotiate settlement whenever necessary and resolve claims in a timely and fair manner

• Attend hearing if necessary

• Submit Preliminary Report within 3 days upon initial investigation and Status Report on any development of the claim

Job Requirements

- Associate or Bachelor's Degree graduate

- With good communication skills (both oral and written)

- Good computer skills in Word/Excel

- Willing to travel

- Ability to work under pressure

• With or without experience

- Willing to be trained

THE JOB:

Responsible for the end-to-end processing of cargo-related insurance claims, particularly for completely built units (CBUs) damaged while in transit from the port of arrival to their final delivery destination (whether dealer or buyer).

Ensures timely claim filing, accurate documentation, close coordination with internal and external parties and efficient claim resolution and recovery.

Generates monthly reports on insurance claims volume, status and recovery outcome.

Reviews, validates and processes internal and external invoices related to claims such as repair estimate, actual repair amount from contractor, internal invoice for the replacement of parts, damage report and surveyor's inspection sheet.

Coordinates with Accounting, contractors and related groups/departments for proper posting and settlement

THE PERSON:

Graduate of BS Business Administration, Accountancy or other related course

With minimum 2 years experience in claims processing, logistics coordination or automotive operations

Proficient in Microsoft Office applications

Experience in ERP or other systems for claims is an advantage

Has strong analytical skills, detail-oriented, organized and dependable

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

Accuracy meets efficiency—be the difference in every claim's journey at Smartsourcing, a 5-Time Best Company to Work For

Hi We're Smartsourcing, and we're looking for a full-time, onsite Vehicle Claims Adjuster to keep cases moving, documents in order, and deadlines on point. You'll handle claims, recoveries, and logistics tasks with precision—ensuring accuracy, compliance, and seamless coordination every step of the way. Here, your eye for detail and knack for keeping workflows on track will help deliver the gold standard of service our clients expect.

Where You'll Be: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

The Vehicle Claims Adjuster is responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role ensures timely and accurate processing of cases, coordination of documentation, follow-ups with internal and external stakeholders, and adherence to company policies and compliance standards. The position plays a vital role in maintaining efficiency, accuracy, and service excellence throughout the claims lifecycle and associated logistics activities.

Key Responsibilities

Claims Support

• Monitor and manage the Claims Inbox and Overflow queues, ensuring timely allocation and response.
• Process and assess Non-Fault claims and cases in Caspar.
• Handle Caspar Remaining Requests, ensuring all outstanding requirements are addressed.
• Conduct Rego Chase follow-ups (checked and contacted) and obtain Rego papers for claim files.
• Support documentation for POE bundling and hearing preparation where applicable.

Recoveries Support

• Conduct Assessment of Recoverable in WA and other regions as needed.
• Complete and review Legal Checklists.
• Undertake Outbound activities for reduced settlements and legal file reviews.
• Prepare and process Witness Statement Affidavits.
• Process Recoveries Emails and perform follow-ups (Email Left).

Logistics Support

• Issue and follow up on Collection Notes.
• Process On Hire requests and update email notifications (On Hire Email Left).
• Conduct Post Hire QA and track Total Post Hire volumes.
• Monitor and action Remaining Post Hire Targets.
• Chase Client Outstanding Documents.
• Manage Manila Task List and resolve Task List Outstanding items.

TPD & Multi-Stream Support

• Perform TPD Chase activities, both for files checked by other handlers and files contacted directly.
• Obtain Claim Numbers and track TPD Success Rates.
• Coordinate Delivery Sent confirmations.
• Manage Change File Handler requests.

General & Ad Hoc Duties

• Provide ad hoc operational support across Claims, Recoveries, and Logistics as required.
• Participate in training and skill development programs to stay updated on processes, systems, and compliance standards.
• Maintain accurate records in accordance with company and regulatory requirements.

Key Skills & Competencies

• Strong organisational skills with the ability to manage multiple workflows simultaneously.
• High attention to detail and accuracy in data entry and documentation.
• Effective communication skills (written and verbal) for internal and external interactions.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Proficiency in case management systems, email platforms, and Microsoft Office Suite.
• Problem-solving skills with a proactive approach to resolving issues.

Qualifications & Experience

• Previous experience in claims processing, recoveries, or logistics within the insurance or legal services sector preferred.
• Experience in administrative or operational support roles with high-volume workflow management.
• Understanding of insurance claims procedures, recoveries processes, and logistics coordination (advantageous).
• Training in compliance, data handling, or legal document preparation (desirable but not mandatory).

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why Smartsourcing is the Best Move for Your Career

At Smartsourcing, innovation isn't just a buzzword—it's how we do things. For four years running, we've been recognized as one of HR Asia's Best Companies to Work For. That's because we prioritize not only what we achieve but how we get there—together.

When you join Smartsourcing, you're stepping into a culture where your ideas matter, your growth is a priority, and your work-life balance is built into the design. Here's why you'll love working with us:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• Sign-on bonus
• And so much more

We're not just another outsourcing company. We're building something that actually matters here – a place where good work meets good culture.

Your next career move starts here—step in, stand out, and make an impact where precision and performance truly matter. Join Smartsourcing.

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Gym membership
• Health insurance
• Life insurance
• Staff meals provided

Application Question(s):

• Our vibrant office offers free meals, a coffee bar, and a dynamic, engaging culture Are you open to working on-site at our location?
• What are your salary expectations for this role?

Work Location: In person

POSITION OVERVIEW

Claims Processors are involved in managing a claim from beginning through to settlement. They ensure that claims are handled efficiently and that payment for valid claims is made to their policyholders. Claims Processors decide on the extent and validity of a claim by checking for any potential fraudulent activity. They liaise with external experts such as loss adjusters and lawyers and may be involved in legal discussions about the recovery of money from the party responsible for the loss. Claims Processors do much more than simply fill out paperwork. They have to analyze the data that they are given to recommend an informed decision and keep with their company's standards

POSITION DESCRIPTION

• Interact with customers and act as a liaison between clients and companies by providing information to address inquiries regarding products and services
• Assist and help resolve any client inquiries, errors, account questions, billing, cancelations, and other queries about products and services
• Answer questions, offer advice, resolve routine problems in service, and serve as advocates for client's customer service brand
• Process new Claims policies, modify existing ones and obtain information from policyholders to verify the accuracy of their accounts
• Calculate the amounts of claims, apply rating systems to claims, contact people involved in claims to obtain relevant information and recommend claim actions
• Assist claimants, providers and clients with problems or questions regarding their claims and/or policies whilst complying with state laws, policy and company procedures
• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Confirm customer understanding of the solution and provide additional customer education as needed
• Make follow up outbound calls to customers and other parties as a part of case resolution process
• Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
• Reviews claims thoroughly and to makes sure that all information are complete and correct; updates records of claims and follow up on lapsed cases
• Provide well-rounded, prompt, high-quality, and professional client service at all times
• Any other task/duty as directed by client/management

POSITION REQUIREMENTS

• Candidate must possess at least an Associate's or Bachelor's/College Degree
• With at least 2 years of work experience in a similar role
• Proficient in using Microsoft Office applications and is tech savvy
• Previous experience in the healthcare industry is an advantage
• Ability to be flexible, adaptable and adjust in a fast-paced work environment
• Excellent command of the English language, and is an effective communicator both orally and written
• Strong customer service orientation and people skills
• Must have patience, empathy and self-control to deal with angry, emotional or frustrated clients
• High critical thinking skills such as reasoning, logic and judgment to solve a variety of coverage-related issues

The Claim Specialist is responsible for the timely and accurate adjudication of pre-booked and registered claims, including verifying cargo discrepancies, evaluating documentation, issuing necessary reports and notices, coordinating with Finance for settlements, and recommending process improvements. Ensures claims are processed within established timelines and maintains proper records for future reference.

The ideal candidate for the role is a graduate of any 4-year course with proficiency in MS Word, Excel, and PowerPoint. Possesses a teachable attitude, strong attention to detail, initiative, and good interpersonal and teamwork skills.

Why join us?

Joining our team means being part of a dynamic and growing organization that values Excellence, Customer Delight, Commitment, Innovation, and Teamwork.

We offer a supportive work environment where your skills and ideas are recognized and rewarded. With opportunities for professional development. Be part of a company that invests in its people and fosters a culture of excellence and integrity.

About FAST Logistics Group

With 50 years of experience, FAST stands at the forefront of end-to-end logistics and supply chain management in the Philippines. Leveraging their extensive network, they provide a comprehensive range of solutions, encompassing transport, warehousing, and selling distribution. FAST operates the largest warehouse footprint in the country, the largest fleet of trucking transport, and the widest selling and distribution network, with over 13,000 employees covering 94% of the country's provinces.

With a tech-forward mindset, FAST continues to pioneer innovation and solutions in all facets of Philippine logistics, ensuring that everything they do is future-proofed and continuously advancing.

For more information, visit

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Work Location: In person

Role and Responsibilities

1. Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims

2. Liaises with concerned parties to gather all pertinent documents for processing of claims

3. Reviews the status and eligibility of claims and makes recommendations for resolutions as needed.

4. Proactively coordinate the processing of insurance claims

Qualifications and Education

1. Bachelor's degree in Engineering, Accounting, or Business Management.

2. With experience handling insurance claims such as CARI

3. With relevant experience in liaison and coordination regarding insurances and claims

4. Excellent communication and documentation skills

Job Type: Full-time

Pay: Php25, Php30,000.00 per hour

Expected hours: 40 per week

Work Location: In person