6,824 Level 3 Support jobs in the Philippines

· Candidate must possess at least Bachelor's Degree

· Must be Computer Literate

· Good Listening Skills

· Excellent Customer Service Skills

· Strong Analytical and Problem-solving Skills

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Job Type: Full-time

Ability to commute/relocate:

• Tarlac City, Tarlac: Reliably commute or planning to relocate before starting work (Preferred)

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Open for fresh graduates but proven experience in related fields is an advantage.
• Sound technical knowledge.
• Computer literate and proficient in SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Note: Residence of Muntinlupa, Sto.Tomas Batangas, and Imus

• Provide System Support to Gaming Slot Systems, Management Systems and Operation Supports by monitoring, performing system maintenance on the accounting and troubleshooting enhancement tools available

• Manage and resolve irregular system events

• To respond to customer inquiries and provide feedback on system issues

• Provide support to end users in their daily operations

• Identify and resolve operational problems and carry out the necessary repairs and adjustment to minimize downtime and prevent future problems

• Install, configure and setup LAN/WAN/VPN network access for the services access

• Capable of preparing simple documentation

• Adhere Technician Standard Operating Procedure

• Technical knowledge is at intermediate level, however, it is expected to progress through the job experiences

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance

Ability to commute/relocate:

• Bulacan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Information technology: 1 year (Preferred)

Language:

• english (Preferred)

Work Location: In person

Role : Linux System Support

Client : One Of the global client

Work Setup : Hybrid

Shift : Regular / Flexible

Permanent role & Direct hiring

Job Description :

• Min 3+ yrs of exp into Linux support / admin.
• Exp into server configurations, system updates, and troubleshooting, all aimed at ensuring smooth and secure operations.

Job Type: Full-time

Pay: Php60, Php100,000.00 per month

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• Min 3+ yrs in Linux system Support
• Exp into server configurations, system updates, and troubleshooting, all aimed at ensuring smooth and secure operations.

Education:

• Bachelor's (Preferred)

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

• Provide Infrastructure and Application support to his assigned site which covers Application, Network, Communication, Servers, Workstation, and other IT peripherals by ensuring that IT Infrastructure adheres to the Procedures and Policies set by the Global/Regional/Local Offices
• Provide support to the deployed IT solution deployed to the site, Warehouse Management
• Provide first level of IT support for all IT related equipment, such as but not limited to, computers, printers, network, mobile phones, and other IT peripherals
• Provide first level of IT support for the deployed IT solution to the site, such as, but not limited to, Warehouse Management System (WMI, SCALE, WMOS), and Transport Management System
• Be able to provide and deliver IT support services based on expected SLA defined in the IT Support Procedure

• Graduate of at least 4 year course of Computer Science (CS), Information Technology (IT), Application Development (AD), Computer Systems Engineering (CSE), or related courses
• Excellent Systems and Network Infrastructure
• Excellent Analytical Skills
• Highly results oriented
• Good Project Management Skills
• Good communication skills both in spoken and written, both in English and Filipino
• Able to do multi-tasking and how to prioritize, with minimal supervision
• Excellent Systems and Network Infrastructure skills
• Knowledge in Electronic Data Interchanges (EDI) is an advantage
• Knowledge in Warehouse Operations and or Transport Management is an advantage

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
• Conduct regular performance assessments and encourage continuous skill development.

Monitoring Tools Implementation:

• Implementation and configuration of monitoring tools to ensure comprehensive coverage of the systems.
• Collaborate with vendors and internal teams to evaluate and select appropriate monitoring solutions.
• Manage and maintain IT monitoring system service.

Incident and Problem Management:

• Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
• Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

• Analyze performance metrics and trends to identify areas for optimization and improvement.
• Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

• Manage and refine alerting mechanisms to ensure timely notification of potential issues.
• Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

• Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
• Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

• Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

• Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
• Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

Job Type: Full-time

Work Location: In person

Qualifications:

• 1 - 2 Years experience in system support and report programing using Jasper.
• Background in the non-life insurance company
• Graduate of BSIT/ BSCOMSCIE/ BSCOE or any related field

JOB SUMMARY:

In-charge of assisting the system users; develop and test configurable GenIISys reports; in-charge of testing system updates based on GenIISys weekly released notes, and responsible in updating and monitoring of Service Request (PFIC and CPI).

· To provide systems support in Head Office and Branches through email, phone call, and other electronic medium.

· To develop/revise configurable reports.

· To perform data extraction as requested by the system users.

· To resolve and troubleshoot system issues.

· To update the MIS SRF Log and monitor the submitted SR to GeniiSys Mantis.

· In charge of generating weekly and monthly reports, ex. RSA and Bond reports.

· To assist the team leader in preparing time estimates and justification for assigned tasks.

· To encode new Assured record, and monitor submission of complete documents (KYC, ID, etc)

· To upload KYC, application forms, ID, and corporate documents to Document Management System (DMS)

· To modify the commission rate of an agent in GenIISys based on the approved request.

· To send email on completed SRF for user acceptance and status.

· Coordinates with vendors on system errors.

· Train and assist users in the proper use of the systems.

· Perform other duties as required by the team leader or department head.

Expected Key Results:

• Provide system support to GenIISys users, developed and modify reports using Jasper Reports.

Skills & Trainings:

• Oracle SQL, PL/ SQL
• Jasper reports
• Familiarity with non life insurance systems and process

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Responsibilities:

• Provide ITIL (Information Technology Infrastructure Library) support to customers in New Zealand and Australia.
• Responsible for new store's IT infra setup/configuration and store upgrade activity
• Provide application support for MS SQL database, PULSE and MS Server and VMware setup & management.
• Fetch data from database & update/amend based on store requirements
• History and statistical data analysis & use it for further planning and predict future demands.
• Periodic report preparation & presentation to the client.
• Provide high-level technical support for critical incidents & customization in the daily operational activities such as change in oven-time, delivery time, cooking time, order details, change requests, GPS delivery tracking, promo & voucher, discounts update, etc.
• Diagnose, troubleshoot and resolve technical issues to ensure efficient communication with end-users.
• Track and monitor the status of issues to ensure proper follow-up and resolution.
• Investigate and resolve escalated issues and complaints to ensure customer satisfaction and retention.
• Accurately document and maintain customer records and interactions in the CRM system and other program specific tools.
• Collaborate with other support teams to address complex customer concerns.
• Provide product demonstrations and assist customers with software-related inquiries.
• Identify opportunities for process improvement and contribute to enhancing customer service procedures.
• Stay updated on product knowledge and industry trends to better assist customers
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree or knowledge of call center operations
• Must have at least 1-2 years' experience as Service Desk Technical Support (L2 Support).
• Experience in Microsoft SQL Server, Enterprise Project Management (EPM), IT Infrastructure Management, and Application Support includingVoIP, Asterisk, Linux and Microsoft Office applications (Teams, Excel & Word)
• Strong proficiency in using CRM systems, ticketing software, and other program specific tools
• Strong problem-solving skills and customer-centric mindset
• Strong interpersonal skills to foster cooperation among users, support teams and peers
• Additional certification in customer service or technical support is an advantage
• Able to work with minimal supervision
• Excellent communication skills, both written and verbal
• Must be willing to work flexible schedules (including weekends and holidays)
• Must be willing to work onsite in Pasay City

Total Number of Openings

1

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

About the Role

We have an exciting opportunity for a IUAS System Support & MEC Analyst. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

Level 1 Support:

• Provides day-to-day support to JDE Level 1 inquiries, incidents, issues and/or service requests.
• Performs JDE data maintenance (eg. Business unit and account creation, CCN creation, JVM set-up, AAI, Revaluation), and resolve master data integrity issues by working with the Business Unit, other SMEs, ERP and PAD support where required.
• Conducts testing with other FSS Manila teams and Upstream SAP Team for new transactions in line with business requirements.
• Analyzes business processes to identify opportunities for improvement to processes and systems.
• Collaborates with Digital CoE team, IT Level 2 or Global JDE team on new JDE standardization / enhancement initiatives, test and implementation. Communicate any process changes to Finance Users. Communicate findings back to Level 2 Support.
• Conducts JDE 101 trainings and Foreign Currency Accounting to FSS Manila users

Month-End Close Coordination:

• Run Integrity reports, coordinates with users for exceptions analysis, and issue resolution.
• Performs Revaluation, Joint Venture Cycle, and SAP transmission reporting to US corporate Finance team.
• Reviews and updates MEC schedule and coordinate MEC activities with stakeholders to ensure timely performance of processes.
• Tracks progress of MEC activities, follow up with users who are behind schedule, provide support if necessary.
• Maintains MEC metrics and conduct lookback process for any process breakdown during MEC.
• Performs JDE to SAP Reconciliation to ensure integrity of data in both ERP systems.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's degree in any field related to accounting
• Excellent communication skills both spoken and written
• Demonstrated influencing skills
• Proven prioritization skills with a focus on delivery within tight deadlines
• Excellent attention to details and can recognize and raise opportunities for process improvements

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ) . At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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Chevron participates in E-Verify in certain locations as required by law.