8,837 Level 1 Analyst jobs in the Philippines

Join a collaborative and dynamic group where you'll play a key role in supporting the day-to-day operations of our cutting-edge Governance, Risk and Compliance systems. This is your chance to contribute to a critical function, work with innovative tools and grow your expertise in a fast-paced and supportive environment.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?
You will be responsible for triaging, troubleshooting and responding to user queries on Operational Risk-owned systems in a timely and efficient manner by performing regular user access management, data management and reporting activities to ensure smooth system operations. Collaborating closely with the product change team, you'll assess the operational impact of system changes and ensure readiness for ongoing support.

Your role will also involve assisting with system testing, documentation and training for enhancements, maintenance activities and upgrades. Additionally, you'll proactively identify and act on opportunities to improve support processes, driving efficiency and enhancing the user experience.

What You Offer

• Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency
• Experience in risk management or Governance, Risk and Compliance systems is an advantage
• Strong problem-solving skills with exceptional attention to detail and a commitment to quality
• Effective communicator with the ability to adapt communication style to suit diverse audiences
• Self-starter with a keen interest in understanding user concerns and system functionality
• Tenacious, flexible and capable of working both independently and collaboratively in a fast-paced, results-driven environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer
Benefits
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About the Risk Management Group
Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie's material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, internal audit, market risk, operational risk, aggregate risk and prudential, and central.

Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Have an analytical mind and enthusiasm for research and investigation?

Come join our thriving global team and work with Fortune 500 clients in a highly collaborative, fast-paced environment

The Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

At Kroll, your work will help deliver clarity to our clients' most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.

Day-to-Day Responsibilities:

Customer Support (90%)

·    Solves problems through critical analysis, consultative questioning, and relationship-building.

·    Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution.

·    Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts.

·    Receives, assesses, and prepares data from customers for conversion from older software versions.

·    Documents all customer contact for future reference, you must be able to channel your inner librarian.

Measures of Success:

·    Within 5% of response time/update time SLA targets

·    Within 5% of ticket quality assurance targets

·    Within 5% of utilization target

Learning & Development Projects (10%)

·    Increase knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported.

·    Participates in constantly enhancing the quality and efficiency of Resolver's Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes.

Measures of Success:

·    Completes incremental learning and development activities on schedule and to the expected quality.

Target Skills

Troubleshooting

·    Ability to address break/fix, configuration issues, troubleshooting, software installations; respond to advanced use-case questions and apply business contact to application; ability verify defect reports.

Technical Documentation

·    Ability to clearly document tickets, provide detailed troubleshooting steps and create content and/or material for future reference.

Product Knowledge

·    Ability to understand the features and functions of our software; includes ability to apply from an individual (user experience), customer (business context) and industry (domain) perspective.

Process Execution & Documentation

·    Ability to adhere to functional process and input key documentation within CRM or related solution / system with accuracy and attention to detail includes clear documentation and orientation to deadlines. Includes ability to utilize reporting for predictive performance.

Target Competencies

Communication

·    Ability to express oneself clearly (verbal and written) in a manner that facilitates positive results.

·    Able to listen and understand customer needs and troubleshoot accordingly.

·    Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contact.

Passion

·    Ability to deliver outcomes in a highly compelling way that incites positivity from customers (internal/external).

Critical Analysis & Problem Solving

·    Ability to identify and diagnose patterns across situations that may not be obvious to identify key or underlying issues in complex situations.  Ability to identify the root cause of situations, as well as contributing factors to in order to solve a problem in a logical and systematic manner.

Collaboration

·    Ability to work together on interdependent goals by sharing and discussing ideas with a high level of transparency. Ability to respectfully challenge and inspire towards a common goal.

Customer Focus

·    Ability to understand customer's (internal/external) needs and concerns in the short to long-term and to provide value-added recommendations and/or solutions. Builds customer loyalty by anticipating needs, establishing clear goals, facilitating rapport and exceeding expectations.

Ambition & Initiative

·    Ability to take action without direct managerial influence in order to achieve a positive result.

Job Specifications -Qualifications & Education

·    Post-secondary education or equivalent experience

·    Passionate about tech and how tech solves business problems.

·    Able to learn quickly.

·    Stellar verbal & written communications are a must.

·    Experience supporting complex and highly configurable enterprise software applications.

Working Conditions

·    Tech-casual office/business environment

·    Flexible work hours; ability to work in alignment with business needs

·    Fast-paced, relies heavily on communication.

·    Required to work in teams as well as independently

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll , you'll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via

About The Role

The
Support Analyst
plays a critical role in delivering mid-level end-user technical support by resolving moderately complex hardware and software issues. This role also involves deploying new or replacement end-user IT equipment in alignment with company standards and adhering to ITIL framework principles for effective incident and service request management.

The position requires strong problem-solving skills and a proactive approach to maintaining reliable end-user IT system.

How you'll contribute:

• Provide troubleshooting and resolution for moderately complex end-user hardware and software issues
• Manage endpoint configurations for multiple devices and ensure security compliance
• Conduct research to develop creative solutions for uncommon technical problems
• Assist with deploying new or replacement end-user IT equipment based on company standards
• Adhere to ITIL framework principles in incident and service request management

What we're looking for:

• Graduate of Computer Science, Information Technology, Computer Engineering or related field
• At least 1-2 years of experience in a technical support role, including experience with computer hardware, software, and peripherals

Required/Preferred Certification/Professional License
(if applicable)
:

• CompTIA A+
• CompTIA Network+

Optional

• ITIL Foundation
• MS-900: Microsoft 365 Fundamentals
• MD-102 Endpoint Administrator Associate

Field of Specialization
(if applicable)
:

• Strong technical knowledge of computer hardware, software, and peripherals
• Excellent problem-solving skills
• Effective communication and interpersonal skills, with the ability to explain technical issues to non-technical users in a clear and concise manner
• Knowledge of operating systems, such as Windows, MacOS, and Linux
• Knowledge of commonly used software applications, such as Microsoft Office, web browsers, and email clients
• Knowledge of common technical support procedures and processes, such as troubleshooting and incident resolution

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your #BetterBanking career with us today.

As part of the team, this member supports all activities related to Warehouse Technology solutions –Manhattan Integration Framework and Manhattan Active WM, Mobile Applications; applications connecting end to end order flow. This also includes data prep and config, test execution, documentation, and end to end validations. Also work with ServiceNow, JIRA, GitHub, Postman, GCP, PCF, Version Control (Git/SVN) and other tools needed to complete the tasks.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• Warehouse Management Application experience, Manhattan Active or WMOS preferred.
• Up to 2 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
• Problem Solving Skills –ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
• Ability to synthesize insights from data to drive system and/or process improvements.
• Communication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
• Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.

Additional Preferred Qualifications:

• Experience with ServiceNow, Jira, GitHub, Postman
• Familiarity with managing/solutioning applications in GCP Cloud

Responsibilities:

• Help improve incident response times, decrease SRT duration and eliminate incident root cause.
• Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
• Provide streamlined support for root cause analysis, permanent corrective actions and problem resolution.
• Applies governance policy standards consistently with respect to SLA performance.
• Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
• Ensures 24X7 coverage for SRT support.
• Participate in daily operational stand-up meetings with team.
• work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
• Reporting tasks at stated cadence: Daily, monthly

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We're on a mission to unlock the value of the Smart Grid for utilities and their customers.

We're looking for an experienced
Support Analyst
to join our remote team. If you have strong client service, troubleshooting, and analytical skills, this role offers the chance to make an impact while working with cutting-edge Smart Grid solutions.

What You'll Do

• Resolve customer support tickets and ensure timely updates.
• Troubleshoot technical issues (SQL, Linux, networking, VPNs).
• Collaborate with utility clients to deliver the best outcomes.
• Provide after-hours/holiday support when required.

What We're Looking For

• 4+ years' experience in SQL, production environments, and client support.
• Linux OS support and network administration knowledge.
• Familiarity with relational databases (Oracle/PostgreSQL).
• Strong communication and problem-solving skills.

Nice To Have

• Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
• Utility industry or Smart Grid exposure.
• ITIL/ITSM background.

Perks & Benefits

• Fully remote work
• Health & life insurance, lifestyle rewards program, gratuity, and more.

Job Brief

We are seeking a proactive and skilled Support Analyst to join our team, focusing on providing first-level operational support and ensuring the effective resolution of client inquiries. This role is pivotal in managing our technical platforms, including ServiceNow, Jira, Google, and AWS, and involves executing administrative tasks, generating reports, and overseeing asset inventory. The ideal candidate will have a strong technical background, preferably with experience in the university sector or a similar complex environment, and will be adept at using a variety of software tools to maintain system health and functionality.

As a Support Analyst, you will play a crucial role in enhancing our support operations through detailed analysis, regular reporting, and continuous process improvements. You will be involved in the development and implementation of system upgrades and patches, ensuring our technologies meet current and future needs. This position requires a blend of technical proficiency and excellent communication skills, as you will interact with both internal teams and external stakeholders to support and enhance our operational efficiency.

Responsibilities

Operational Support and Analysis

Provide first-level analysis and triage for support inquiries from clients, ensuring issues are resolved efficiently and effectively.

Assist in the development and testing of patch releases and system upgrades to maintain and enhance system functionality.

Reporting and Documentation

Generate regular monthly reports for internal and external stakeholders to aid in transparency and strategic decision-making.

Manage application administration tasks including licensing, invoicing, and reporting, while handling necessary adjustments and changes.

System Administration and Configuration

Perform basic configuration and administrative tasks on platforms such as ServiceNow, Jira, Google, and AWS.

Oversee asset inventory to ensure accuracy and completeness in tracking and reporting.

Continuous Improvement and Process Enhancement

Identify opportunities to enhance support quality and efficiency through process enhancements and the implementation of automation solutions.

Contribute to continuous improvement efforts by recommending practices that align with Agile methodologies and foster collaborative, iterative development.

Requirements

Bachelor's Degree in Engineering, Science, Computer Science, or a related technical discipline.

Demonstrated experience with platform administration, especially ServiceNow, and familiarity with software development environments like Jira and Confluence.

Desirable

Experience within the university sector or similar complex environments, understanding specific operational needs and challenges.

Proficiency in JSON and JavaScript, with a solid understanding of database administration and web hosting technologies.

Software Expertise

Experienced in using ServiceNow for system administration and operational support.

Proficiency in Jira and Confluence for project management and documentation.

Familiarity with AWS, Google platforms, and other relevant technology stacks.

Education

A bachelor's degree in a technical field is required, with advanced certifications in relevant platforms (e.g., ServiceNow, AWS) preferred.

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

Outdesk is the collaboration of Filipino and Australian professionals who shared a common goal to deliver a better offshore staffing solution to the SME market. We wanted to make it easier for businesses to engage, implement & manage a Philippines based staff member.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Description
The Role
Excellence

• Contribute to the development of new tools, processes and solutions to meet our client teams' technical needs
• Consult with other business analysts and developers to identify resolutions to business needs and other related platforms
• Provide technical and general application function/feature support for clients – from e-mail, phone and customer portal inquiries.
• Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
• Follow the firm's business processes, protocols and quality standards in the development and deployment of solutions
• Perform basic troubleshooting steps to identify root causes and help resolve technical issues.
• Develop a trusted analyst relationship with developers and product manager through effective communication

People/Clients

• Partner and communicate effectively in a team environment with consultants, developers and other team members
• Participate in local, regional and national meetings as requested
• Tracks the progress of client incidents/tickets and communicates status to the Software Development and Support Leadership Team or to client as appropriate

Financial

• Take ownership of all client interactions entering via the client support infrastructure, identify potential application issues, utilize appropriate follow-through, log all client interactions and escalate for resolution Achieve support-related productivity targets

Qualifications
The Requirements

• 4+ years of experience working as a systems/application analyst or data analyst
• Bachelor's degree required, preferably in a program with a heavy emphasis on technology
• Ability to work in a global team environment is essential
• Excellent oral and written English communication skills
• Strong client service orientation
• Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
• Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Experience in managing multiple stakeholders and working across geographic boundaries
• Ability to work in a team as well as independently
• Effective collaboration and problem-solving skills
• Ability to accept, direct, and perform responsibilities and work assigned as a project team member in support of the overall project
• Ability to work extended hours as needed
• Ability to work on shifting schedule
• Ability to be on-call during weekends
• Ability to work on holidays depending on the business needs

Attitude And Behavior

• Self-starter attitude with the ability to establish priorities, work independently, and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability: owning one's work and taking pride in it
• Proactive collaboration with a global team includes taking accountability for the quality and on-time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each process or service repetition

Technical Skills And Experience

• Eye for detail to identify process gaps, conduct RCA and suggest workable solutions
• Proficiency in MS Office applications especially Excel with macros
• Knowledge of Confluence and/or SharePoint is a plus
• Familiarity with Azure services such as Azure DevOps, Azure AD B2C, or Application Insights a plus
• Experience working with HR-related surveys is a plus
• Knowledge in SQL preferred but not required
• Familiarity with standard web front-end technologies (HTML, CSS, XML. etc.), JIRA, Web-based applications and tools a plus
• Familiarity with DataDog and PagerDuty a plus

WTW is an Equal Opportunity Employer

Job Summary:

The position is responsible for calculating, analysing and processing of Sales compensation while ensuring compliance with the company policies and procedures. The role involves coordination with various departments to ensure timely, complete and correct disbursement of commissions and incentives to sales personnel. The position shall also support with the activities involving internal and external audit.

Duties and Responsibilities:

• Processes disbursement requests ( via check writing or on line banking ) related to Sales Compensations and incentives including recording of transactions;
• Prepares Disbursement Report ( transactions processed for the day) and submit to Disbursement section for consolidation;
• Download successful processed transactions for archive and monitor rejected transactions for reprocess if needed;
• Assists in the distribution of the Agent's Quarterly Creditable Tax Certificates and Certificate of Income Payment Not Subject to Withholding Tax (Excluding Compensation Income);
• Releases and monitors checks issued to Sales Associates and Brokers;
• Analyses inquiries and complaints related to daily commission payout and prepares correspondence in response to the inquiry;
• Prepares and analyses data such as accounts reconciliation ( GL versus SL) and other management reports as such Sales expenses
• Processes the final pay of resigned/deceased agents.
• Assists with the internal and external audit requirements related to Sales compensations;
• Participates in projects to improve the efficiency and accuracy of Sales Compensation processes via User Acceptance Test;
• Receives, sorts and updates the LOI status forwarded to TMD;
• Performs other functions as maybe assigned by the immediate superior or department head.

Qualifications:

• Accounting or any 4 years Business course graduate
• At least 1 year of Experience
• Must have above average communication skills ( written and oral)
• May recommend solutions to problems that may arise in the department
• Have a keen eye for details
• Proficient with MS Office Application specially in MS Excel, MS Word and MS Outlook.
• With knowledge of any accounting system is an advantage
• Problem-solving skills
• Analytical skills
• · Flexible and can easily adapt to change;
• Possess an open mind attitude towards work assignments;
• People Oriented skills

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person