258 Learning Facilitator jobs in the Philippines

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IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders.

As Learning & Developer Facilitator, You Will…

• Own all end-to-end learning & development services and processes
• Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
• Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of training programs
• Develop new Trainers, Team Leaders, and emerging Leaders
• Create training modules and process documents related to leadership and development based on key stakeholders' needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
• Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
• Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
• Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
• Contribute to the review of training content/material design, development, and revisions when necessary
• Facilitate activities to boost Operations ability in identifying specialist opportunities
• Maintain up-to-date reporting on training progress, effectiveness, and improvements

As Learning & Development Facilitator, You Have…

• BS/BA in either Education, English, Communications, Psychology, Philosophy, Political Science or equivalent work experience
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
• 2+ years previous contact center experience preferred
• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Deep passion for collaboration and learning
• Excellent verbal and written communication skills, including presentation skills
• Ability to build rapport with clients and interact with team members at various position levels
• Ability to multitask effectively and work in a fast paced environment
• Ability to develop employees through positive motivation
• Ability to adapt to change and innovation

We're seeking a dedicated and organized Training & Development Officer to join our dynamic team. In this role, you'll assist in various Human Resources functions, including recruitment, employee records management, focused on training and personnel activities. The ideal candidate is detail-oriented, communicative, and capable of maintaining confidentiality while supporting both field and office personnel.

• Bachelor's Degree in Human Resources, Psychology, or a related field
• With 1-2 years of related experience
• Prior ISO 9001:2015 experience is an advantage but not required
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Can start immediately

• Conduct orientation sessions for newly hired employees
• Conduct performance evaluations, Training Needs Analysis (TNA), and regularly update competency matrix
• Maintain organized and up-to-date HR files and confidential employee records
• Plan, organize, and coordinate training sessions as required by the training program
• Assist with ISO-related documents and concerns of HR
• Manage employee relations activities
• Conduct interviews on assigned levels
• Provide support that may be deemed necessary to carry out HR-related matters

• Strong attention to detail and ability to maintain confidentiality
• Excellent time management and multitasking abilities
• Willingness to learn and take on new responsibilities
• Capable of working in a fast-paced, collaborative environment

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Psychology, or related fields.
• Master's degree or relevant certifications (e.g., Training & Development, Organizational Psychology) is a plus.
• Minimum of 3-5 years of HR experience with a focus on culture development and employee training.
• Proven track record of designing and implementing training programs and fostering positive workplace cultures.
• Experience as a speaker, trainer, or facilitator in employee development programs, workshops, and company events.
• Expertise in training design, facilitation, and evaluation.
• Strong public speaking and presentation skills, with the ability to engage diverse audiences.
• Ability to develop and execute employee engagement initiatives.
• Excellent organizational skills with experience in project management.
• Passion for empowering others and fostering inclusive work environments.
• Strong leadership and coaching abilities.
• Adaptability and a growth mindset, always seeking ways to improve processes and people.

Job Description:

• Foster a culture of empowerment, collaboration, and continuous growth across the organization.
• Develop initiatives to strengthen employee engagement, belonging, and alignment with Lotus Development's core values.
• Act as a culture ambassador, ensuring the company's mission and values are integrated into daily operations and employee experiences.
• Plan and execute team-building activities, company events, and recognition programs.
• Design and implement training programs tailored to employee development at all levels.
• Conduct regular skills assessments to identify training needs.
• Serve as the lead facilitator or speaker for training sessions, workshops, and development programs.
• Deliver engaging presentations, ensuring content is clear, interactive, and aligned with company goals.
• Evaluate training effectiveness and continuously improve programs based on feedback.
• Support managers in setting performance goals and creating development plans for their teams.
• Implement systems for tracking employee growth and success, ensuring alignment with organizational objectives.
• Provide coaching and mentorship to employees, fostering a mindset of continuous improvement.

This position will be responsible for providing customer training for Cohu's automated test equipment (ATE). This includes application and maintenance training courses. The training specialist will also serve as a liaison between customer and all components of the company throughout the process. This position requires a well-organized, confident and self-disciplined individual who can reflect a proactive service attitude to the customer and represent Cohu to the best advantage.

Key Responsibilities

• Conduct Training Needs Analysis (TNA)
• Design and implement training programs
• Evaluate training effectiveness and ROI
• Maintain training records and compliance reports

Qualifications

• Bachelor's degree in HR, Education, Psychology, or related field
• 2–3 years in training & development
• Strong facilitation and presentation skills

Key Performance Indicators (KPIs)

• 90% of employees trained vs. training plan
• Training satisfaction/feedback rating 85%
• Application rate of learned skills on the job 70%
• Compliance rate with mandatory trainings : 100%

Job Type: Full-time

Work Location: In person

Training and Development Officer's responsibilities include assessing employee training needs, designing and delivering programs, creating learning materials, evaluating program effectiveness, and tracking progress and records to align with organizational goals and foster continuous employee development. Budget will be administered and aligned with the HRA Head. She/he should stay updated on industry best practices and provide ongoing support and coaching to employees and managers. This position will be shared services with other new units and/or other new business of the Company under the umbrella.

Training Program Development

Develop comprehensive crisis management training programs for team members.

Tailor training content to address specific needs and challenges.

Skill Development

Identify and prioritize critical skills needed for crisis response.

Facilitate skill development sessions to enhance team capabilities.

Scenario-Based Training

Conduct scenario-based training exercises to simulate realistic crises.

Provide opportunities for hands-on experience in decision-making and response.

Continuous Learning

Establish a culture of continuous learning within the crisis management team.

Provide ongoing training to keep team members updated on best practices.

Cross-Training

Implement cross-training initiatives to ensure team members are versatile in various roles.

Enhance the team's ability to adapt to different aspects of crisis response.

Training Assessment

Assess the effectiveness of training programs through evaluations and feedback.

Identify areas for improvement and adjust training strategies accordingly.

Documentation and Resources

Develop and maintain training documentation and resources.

Provide team members with access to relevant materials for reference.

Collaboration with Subject Matter Experts

Collaborate with Subject Matter Experts to integrate specialized knowledge into training.

Ensure that the training aligns with the latest industry standards and practices.

Technology Training

Provide training on the use of technological tools and systems during a crisis.

Ensure team members are proficient in utilizing crisis-related technologies.

Post-Crisis Debriefing and Analysis

Conduct post-crisis debriefing sessions to gather insights from team members.

Use feedback to refine training programs and address identified areas for improvement.

Qualifications:

· A bachelor's degree with an appropriate business science major is preferred.

· Two (2) years' experience in the same field

· Demonstrable experience as a training officer.

· Proven track record of boosting company growth through training.

· Knowledge of all relevant performance tracking software and indices.

· A thorough understanding of contemporary HR and business procedures.

· Excellent verbal and written communication.

· Ability to conduct thorough needs assessments to gauge training needs.

· Strong desktop and in-person research, presentation, and reporting skills.

· Energetic, determined, and highly capable disposition

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• Dr. A. Santos Ave., Parañaque

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Training & Development Associate

• June 1, 2024

Qualification

• Graduate of Bachelor of Science in Psychology or any Behavioral Sciences.
• With at least 2 years of experience in Human Resources Management – Training and Development
• Computer literate & Attentive to details
• Excellent in planning, organizational, analytical and decision making skills.
• Effective communications skills
• Can start immediately

Job Category:
Admin

Job Type:
Full Time

Job Location:
Parañaque

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Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Psychology, or related fields.
• Master's degree or relevant certifications (e.g., Training & Development, Organizational Psychology) is a plus.
• Minimum of 3-5 years of HR experience with a focus on culture development and employee training.
• Proven track record of designing and implementing training programs and fostering positive workplace cultures.
• Experience as a speaker, trainer, or facilitator in employee development programs, workshops, and company events.
• Expertise in training design, facilitation, and evaluation.
• Strong public speaking and presentation skills, with the ability to engage diverse audiences.
• Ability to develop and execute employee engagement initiatives.
• Excellent organizational skills with experience in project management.
• Passion for empowering others and fostering inclusive work environments.
• Strong leadership and coaching abilities.
• Adaptability and a growth mindset, always seeking ways to improve processes and people.

Job Description:

• Foster a culture of empowerment, collaboration, and continuous growth across the organization.
• Develop initiatives to strengthen employee engagement, belonging, and alignment with Lotus Development's core values.
• Act as a culture ambassador, ensuring the company's mission and values are integrated into daily operations and employee experiences.
• Plan and execute team-building activities, company events, and recognition programs.
• Design and implement training programs tailored to employee development at all levels.
• Conduct regular skills assessments to identify training needs.
• Serve as the lead facilitator or speaker for training sessions, workshops, and development programs.
• Deliver engaging presentations, ensuring content is clear, interactive, and aligned with company goals.
• Evaluate training effectiveness and continuously improve programs based on feedback.
• Support managers in setting performance goals and creating development plans for their teams.
• Implement systems for tracking employee growth and success, ensuring alignment with organizational objectives.
• Provide coaching and mentorship to employees, fostering a mindset of continuous improvement.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Work Location: In person

Job Description Qualifications

Preferably a student or fresh graduate interested in training, education technology, or HR

Job Description Responsibilities

The Training team requires intern to assist with Learning Management Systems (LMS) operations. The intern will provide support in maintaining and organizing course content, monitoring enrollments, and handling routine administrative tasks