62 Leadership Role jobs in the Philippines

The
Leadership Development (LD) Manager
role is specifically designed to drive the process, practice, accountability and culture of leadership development within the site. In partnership with Operations and Support Departments, the Leadership Development Manager plays a critical role in executing the vision of leadership development as it pertains to the campaign, the organization or both. The role of a Leadership Development (LD) Manager is to provide new and existing people leaders with core training, coaching, and development across the organization with the goal to provide the necessary skills and support enabling leaders to strategically balance people and performance while driving operational excellence.

Responsibilities
Key Accountabilities:

• Focus on evaluating and development of the L&D staff reporting to the role for continuous development and address areas of focus
• Conduct Training Needs Analysis and provide recommendation on customizing module to fit training needs of leadership, future leaders and professional and personal development of IBEXs employees
• Evaluate effectiveness of the learning programs delivered (Level 1 to 4 of Kirkpatrick's Training Evaluation) and conducted in quarterly basis
• Ensures follow through is conducted by the team to help strengthen learning and development
• Ensure collaborative working relationship with Operations leaders to deliver both short term and long-term training strategies
• Drive a performance and SLA driven culture with clearly defined
• Help develop learning programs to cater to the learning and development needs of both current and future leaders included but not limited to creation of the module, concept and content, preparation of PPT, participant guide, activities etc
• Conduct focus group discussions to understand current and further opportunities of overall leadership team and provide appropriate recommendation that would address the identified opportunities

Qualifications

• Ability to act with integrity and trust in all work interactions
• Results driven, innovative, strategic thinker
• Embraces change and drives growth
• Accomplished presentation and group facilitation skills
• Excellent project management skills

• Outstanding oral and written communication and interpersonal skills

• Training needs analysis, methods and procedures

• Excellent written and communications skills, mandatory
• Must have proficiency with various software application programs including MS Office
• Possesses a collaborative working style and the ability to work independently and in a team environment
• Organized and detail oriented
• Occasional travel required

• Performance Improvement:

• Ability to analyze performance gaps to be able to bridge them through learning programs

• Incorporate the needs of internal customers and other stake holders

• Evaluate results against the goals of the organization

• Coaching:

• ability to connect with others for the purpose of motivating others, sharing knowledge to enhance their effectiveness to the role and perform in the level where it puts IBEX in a good competitive advantage in the market place

• Evaluating Impacts:

• Ability to measure learning metrics and analyzing impact of the module/learning programs through management of data collection, analysis and put forward recommendation to enhance the approach, delivery and content

• Training Delivery:

• Align learning approach with course objective and learners needs

• Facilitate learning and employ various learning methodology
• Deliver constructive feedback
• Ensure learning outcomes
• Mentoring skills and experience in a call center setting
• Proven record of people and talent development

Lead high-performing teams while leveraging
AI to make a global impact
At GoTeam, you'll coach, inspire, and develop Filipino talent to
innovate, simplify lives worldwide, and grow as a global leader
.

Location:
Cebu City |
Work Setup:
Onsite (first 6 months), then Hybrid

Shift:
Night Shift (11 PM–8 AM PH Time) |
Openings:
3

Key Perks & Benefits

• Up to ₱50,000 salary
• FREE AI Certification
  via Project 100K
• Company-provided laptop + second monitor
• Industry-best HMO for dependents + extended family
• ₱M Life Insurance coverage
• 25 Paid Time-Off + 5 SIL (after 1 year)
• Wellness programs: Yoga, Sports Club, monthly team events
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• On-site allowance 0/day + salary loan access
• Exciting company raffles and referral bonuses

Why This Role Matters

At
GoTeam
, you won't just lead teams—you'll
shape high-performing cultures
while leveraging AI to
simplify lives globally
and
highlight the Philippines as a hub of world-class talent and innovation
.

As a Leadership Coach, you will:

• Find Purpose:
  Coach team members to perform at their best and exceed client expectations.
• Unlock Possibility:
  Build strategic relationships and drive cross-functional success using AI and innovative tools.
• Accelerate Growth:
  Receive advanced AI training, mentorship, and career pathways to become a global leader.

Key Responsibilities

• Conduct consistent 1:1 coaching and WIN:WIN performance agreements
• Lead client check-ins and manage cross-functional collaborations
• Handle escalations to ensure high-impact service delivery supporting retention and engagement
• Inspire your team while connecting their contributions to GoTeam's global mission

Who We're Looking For

Experience:

• 3+ years as a Team Lead in BPO or Shared Services
• Client relationship management, performance coaching, escalations, and retention initiatives

Skills & Tools:

• Proficient with project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems
• Familiarity with AI tools and productivity tech is a plus

Non-Negotiables:

• Night shift availability (11 PM–8 AM PH Time)
• Willingness to work onsite in Cebu City (Hybrid after 6 months)
• Strong stakeholder communication and engagement

Bonus Points:

• Experience handling Western clients & C-level stakeholders
• Knowledge of healthcare, IT, construction, or engineering
• Leadership or coaching certifications

Why Join GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-powered tools to multiply productivity and earnings
• 1,000+ team members and growing
• Mission: Provide
  100,000 free AI certifications
  via Vjal Institute
• Culture: Innovation, inclusivity, growth

How to Apply

1. Apply & take our
   AI-powered on-demand interview
   via Multiplai
2. Meet our
   Recruitment Team
   for a live conversation
3. Proceed to
   client interview or assessment
4. Receive your
   job offer – fast & transparent

Minimum Requirements:

• 12 yrs schooling or equivalent
• 5+ yrs in operations, front-line sales within a contact center. Excellent knowledge of dT's preferred GDS and dT in-house systems like DFO, Protas etc is advantage.
• Must have a minimum of two years experience in a training role.
• Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.
• Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
• Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
• Experience in Training or Leadership role for 3+ years
• Experience in delivering leadership trainings or has managed a team
• Experience in delivering soft skills trainings and/or coaching
• Excellent English written and verbal communication skills
• Well versed with Microsoft applications – PowerPoint, Excel, Word, etc.
• Experience with digital content development tools will be an advantage
• Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage
• Contact centre experience

Key Responsibilities and Accountabilities:

• Research, design and develop effective training programs to meet national and international standards requirements. This includes but not limited to learning program presentation, assessment and evaluation tools, the training slots (without affecting the operations), exam papers, pre-course assignment and handouts, teaching plans and reference materials.
• Deliver a range of training courses and ensure alignment with corporate objectives and competencies. This may require the job holder to be exposed to specified business areas for a defined period, in order to maintain accuracy in the content. Produce pre-course and/or distance learning materials to better prepare staff members' prior attending courses, thereby reducing training days and related costs.
• To establish and maintain professional contacts with dnata Training, EAC and EGIT in Dubai and external organizations in other LOBs in order to produce tailor-made training programs, ensure successful that the information disseminated through is current and valid, and to identify new learning solutions for business process improvement.
• Work in close liaison with Management, Team Leaders and staff in meeting their training needs, specifically to review operational procedures and staff performance and suggest improvement and development plans for the Call Centre staff using the Individual Learning Programme (ILP).
• Conduct "Training Needs Analysis" to identify the training gaps and requirements, measure training effectiveness and ensure that service standards are met. This includes but not limited to records of safety incidents, customer complaints. The job holder is required to analyse the data and provide feedback to line management and recommend different approaches/ new training programs for business improvement.
• Produce weekly report on ad hoc tasks and training interventions. Ensure all tasks and training programs are listed and recorded on the trainer's schedule.
• Design training on the job activities so as to maintain a quality job performance.
• Undertake special projects (within the scope of training) as may be assigned by the Training Manager aiming to enhance service quality, best work practices, safety and productivity improvements, and reduce expenditures within the specialized training area.
• Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise. Share knowledge and latest information, methods with the trainees and the Coaching and Compliance coordinators.
• Review/update Work Instructions & other reference guides to be followed via Approved process.
• Other tasks may be assigned to you.

Company Description

HealthHelp - A WNS Company ), is the leader in the field of healthcare utilization and care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment. HealthHelp's innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth. Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp is headquartered in Houston, Texas. HealthHelp provides equal opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. If you need assistance in completing this application due to a disability, please contact a member of the Talent Acquisition Group to request an accommodation or an alternative application process by emailing

Job Description

We are seeking a seasoned actuarial professional to join our Actuarial team. This role will be pivotal in leading statutory forecasting, supporting reinsurance transactions, and shaping valuation methodologies for new product development and regulatory changes. The ideal candidate will possess deep expertise in US/ UK Statutory frameworks, actuarial modeling, risk and cross-functional collaboration.

Primary Responsibilities:

• Lead end-to-end statutory forecasting processes and consolidate inputs into comprehensive forecast packages.

• Build and enhance forecasting models; support projections production and present results to key stakeholders.

• Provide insights into drivers of statutory financial statements and influence strategic management actions.

• Support pricing and execution of internal and external reinsurance initiatives from an actuarial perspective.

• Provide strategic direction to teams on methodology, governance, and modeling for transaction implementation.

• Collaborate with Stat/GAAP valuation, model development, and assumption development teams for product and reinsurance activities.

• Analyze, price, and implement new flow and reinsurance transactions in partnership with Finance and Valuation teams.

• Coordinate cross-functional teams including model development, finance, and legal to close reinsurance transactions.

• Review EBS valuation and stress testing results for inforce variable annuities.

• Collaborate with Investments on ALM strategies for capital management initiatives.

• Support assumption reviews and stress testing.

• Shape and advocate for statutory valuation methodology for new product launches and regulatory reforms (e.g., VM-22, Reinsurance AAT, GOES, IMR).

• Lead statutory accounting change initiatives and participate in industry working groups.

Qualifications

• ASA with 10+ years of actuarial experience / FSA preferred.

• Bachelor's degree in Mathematics, Statistics, Economics, or Actuarial Sciences.

• Expertise in U.S. Statutory valuation and accounting frameworks (VM-20, VM-21, VM-22, GOES, IMR, Reinsurance AAT).

• Experience with AXIS modeling software.

• Familiarity with fixed and variable annuity product features and MCEV frameworks.

• Strong understanding of capital management principles.

Job Purpose:

Design, develop and deliver appropriate training programmes ensuring it complements the Call Centre departments business and operational needs, resulting in enhanced customer service benefits, productivity and revenue gain.

Minimum Requirements:

• 12 yrs schooling or equivalent
• 5+ yrs in operations, front-line sales within a contact center. Excellent knowledge of dT's preferred GDS and dT in-house systems like DFO, Protas etc is advantage.
• Must have a minimum of two years experience in a training role.
• Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.
• Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
• Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
• Experience in Training or Leadership role for 3+ years
• Experience in delivering leadership trainings or has managed a team
• Experience in delivering soft skills trainings and/or coaching
• Excellent English written and verbal communication skills
• Well versed with Microsoft applications – PowerPoint, Excel, Word, etc.
• Experience with digital content development tools will be an advantage
• Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage
• Contact centre experience

Key Responsibilities and Accountabilities:

• Research, design and develop effective training programs to meet national and international standards requirements. This includes but not limited to learning program presentation, assessment and evaluation tools, the training slots (without affecting the operations), exam papers, pre-course assignment and handouts, teaching plans and reference materials.
• Deliver a range of training courses and ensure alignment with corporate objectives and competencies. This may require the job holder to be exposed to specified business areas for a defined period, in order to maintain accuracy in the content. Produce pre-course and/or distance learning materials to better prepare staff members' prior attending courses, thereby reducing training days and related costs.
• To establish and maintain professional contacts with dnata Training, EAC and EGIT in Dubai and external organizations in other LOBs in order to produce tailor-made training programs, ensure successful that the information disseminated through is current and valid, and to identify new learning solutions for business process improvement.
• Work in close liaison with Management, Team Leaders and staff in meeting their training needs, specifically to review operational procedures and staff performance and suggest improvement and development plans for the Call Centre staff using the Individual Learning Programme (ILP).
• Conduct "Training Needs Analysis" to identify the training gaps and requirements, measure training effectiveness and ensure that service standards are met. This includes but not limited to records of safety incidents, customer complaints. The job holder is required to analyse the data and provide feedback to line management and recommend different approaches/ new training programs for business improvement.
• Produce weekly report on ad hoc tasks and training interventions. Ensure all tasks and training programs are listed and recorded on the trainer's schedule.
• Design training on the job activities so as to maintain a quality job performance.
• Undertake special projects (within the scope of training) as may be assigned by the Training Manager aiming to enhance service quality, best work practices, safety and productivity improvements, and reduce expenditures within the specialized training area.
• Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise. Share knowledge and latest information, methods with the trainees and the Coaching and Compliance coordinators.
• Review/update Work Instructions & other reference guides to be followed via Approved process.
• Other tasks may be assigned to you.

Key Competencies:

• Initiative and commitment to achieve
• Attention to detail and quality
• Organising for results
• Effective communication
• Adaptability and innovation

Job Type: Full-time

Pay: Php55, Php59,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Transportation service provided

Work Location: In person

L&D Leadership Trainer Job Description

A Leadership Trainer devises organizational training strategies, oversees its implementation and assesses outcomes.He/She supervises (mentored or assigned) personnel with the target of maximum efficiency. He/She also ensures that resources are utilized to a maximum and that he/she is well-organized and productive.

He/She will identify training and developmental needs and drive suitable training initiatives that build a learning

culture. He/She must be organized, reliable and is a results-driven professional. He/She must have the practical mind to solve problems and come up with decisions on the spot alongside the ability to see the "big picture" and make improvements as necessary. He/She must also have excellent customer service and communication skills.

His/Her goal is to enhance his/her class and/or cluster's skills, performance, productivity and overall quality of work.

Responsibilities:

● Identify and assess ongoing and future training needs through job analysis, career paths and consult

performance consulting with Management.

● Be able to deploy a wide variety of training methods.

● Conduct effective orientation sessions.

● Create reports, analyze and interpret data.

● Provide opportunities for ongoing business development.

● Resolve any specific issues within and outside the cluster and tailor interventions as necessary.

● Provide coaching and/or business consulting as necessary.

● Keep a keen understanding of training trends, developments and best practices.

● Conduct effective resource planning to maximize productivity of resources (manpower, tools, etc.)

● Collate and analyze business statistics for reporting to Management.

● Assist in hiring, onboarding, and/or coach and provide adequate training to personnel to maintain high service

standards.

Requirements/Qualifications

● Bachelor's degree in relevant field

● At least three (4) years call center experience

● At least two (3) years of training experience

● Excellent level on communication skills, customer service orientation, computer literacy and training delivery

● Above-average know-how on module/course design & development

● Basic understanding of program design and development, training needs analysis and training evaluation

● Excellent work ethic (passion for excellence, job knowledge, sense of urgency, adherence to timelines, etc.)

● Above-average knowledge on problem solving & decision making

● Knowledge on process improvement, conflict management, fiscal management, business acumen and change

management.

● Knowledge on planning, organizing and controlling

● Knowledge on people management and team orientation

● Proven experience as an SME on training

● Track records and report on designing and executing training programs

● Familiarity with a variety of teaching/training methods (mentoring, coaching, simulation, etc.)

● Excellent communication and leadership skills

● Ability to plan, multi-task and manage time effectively

● Solid report writing and record keeping ability

Strategy Implementation

● Perform simple to complex training needs analysis required for the development and implementation of

learning material

● Assist in the formulation of leadership development strategies

● Set up LEARN Workshops and leadership program systems and processes, including utilizing common and

accepted tools such as RCA frameworks, Nine Box, etc.

● Implement the system that was designed by L&D for the stakeholders with the aim of creating a pool of high

potential and high performing leaders who will be ready to take on leadership jobs as needed by the business.

● Help design and LEARN Workshop and leadership tracks and deliver/co-deliver with the team on the

developed courses that may require various tools and processes as requested by stakeholders

● Consult, diagnose, design, implement and evaluate team building activities for programs and departments.

● Designs learning and development modules and courses or programs that address the identified performance

gap/s

● Designs or redesigns training paraphernalia as needed, this includes but not limited to facilitator's guide,

participant's guide, handouts, etc.

● As needed, creates, designs or redesigns assessments to measure learning (Kirkpatrick Levels 1- 4)

● Schedules and adheres to schedule/ training calendar

Implementation and Administrative Duties

● Deliver courses or training programs that are targeted at specific markets (agents, hi-po agents, team leaders,

etc) and from time to time facilitates/delivers to senior managers and assists in executive training.

● Applies knowledge of adult learning principles and applies different training theories and techniques/

methodologies

● Facilitate in-depth discussion and conversation during workshops that are based on customer's work

situation or environment

● Applies appropriate training methodologies to ensure participants' increase in identified required knowledge

and / or acquisition of required skills

● Expands training knowledge through seminars and keeping abreast of current training issues

● Maintains reports, logs, files, manuals and procedures in accordance with the defined data management

system of the team

As part of a global team, the Leadership Development Manager provides new and existing "people leaders" with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit team supporting leaders across the globe.

Responsibilities
Skills

• Possess strong presentation and group facilitation skills, demonstrating knowledge of adult learning principles; adjusting teaching style to meet the needs of students
• Work both independently and as part of the team while understanding the necessity for communicating and coordinating work efforts with other employees and support groups
• Work effectively and efficiently on multiple projects; organize and prioritizes work to meet tight deadlines with a high degree of detail

Qualifications
Desired:

• Leadership Development background in a BPO setting is highly preferred
• Training/Facilitation experience in Call Center space in a managerial capacity is a plus
• Amenable to work in graveyard schedule
• Willing to work in hybrid set-up
• Must be willing to work in Davao City