173 Leader jobs in the Philippines
Team Leader
San Fernando, Pampanga
JOB MATCHMAKER
Posted 15 days ago
Job Viewed
Job Description
URGENT HIRING!
Qualification. br>
Experience in Field Auditor, Field Coordinator, Roving Merchandising
Handling of personnels.
Willing to do Field Works.
With Own Motorcycle
Can Start ASAP
Please see the work location before sending CV
Qualification. br>
Experience in Field Auditor, Field Coordinator, Roving Merchandising
Handling of personnels.
Willing to do Field Works.
With Own Motorcycle
Can Start ASAP
Please see the work location before sending CV
This advertiser has chosen not to accept applicants from your region.
0
Team Leader
Tanauan, Batangas
B-MIRK ENTERPRISES CORPORATION
Posted 17 days ago
Job Viewed
Job Description
A Team Leader oversees a group of individuals, guiding them towards achieving specific goals and objectives. They are responsible for motivating team members, ensuring effective communication, delegating tasks, and providing support to foster a productive and positive work environment.
This advertiser has chosen not to accept applicants from your region.
1
Team Leader
National Capital Region, National Capital Region
Jlc express manpower corp.
Posted 18 days ago
Job Viewed
Job Description
· Manage and lead the day to day operations of your team including the recruitment, training, induction of our support workers and nurses
· Manage and oversee client rosters br>· Provide leadership, support and mentoring of the team ensuring high quality service delivery of programs for clients and their families in accordance with contractual and funding requirements br>· Prepare annual performance review of the team and revaluate processes br>· Ensure excellence in client service delivery leading the way in Age and Disability support services br>· Managing the assessment of clients care, implementing care plans and successfully on-boarding new clients br>· Developing exceptional relationships and collaborate networks within relevant stakeholders internally and externally br>· Manage client service feedback and ensure feedback process is addressed br>· Ensure all documentation, procedures and reporting meets relevant guidelines and legislation br>· Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation
· Manage and oversee client rosters br>· Provide leadership, support and mentoring of the team ensuring high quality service delivery of programs for clients and their families in accordance with contractual and funding requirements br>· Prepare annual performance review of the team and revaluate processes br>· Ensure excellence in client service delivery leading the way in Age and Disability support services br>· Managing the assessment of clients care, implementing care plans and successfully on-boarding new clients br>· Developing exceptional relationships and collaborate networks within relevant stakeholders internally and externally br>· Manage client service feedback and ensure feedback process is addressed br>· Ensure all documentation, procedures and reporting meets relevant guidelines and legislation br>· Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation
This advertiser has chosen not to accept applicants from your region.
2
Store Leader
Calamba, Laguna
ACE HARDWARE PHILIPPINES INC.
Posted 18 days ago
Job Viewed
Job Description
-Willing to be assigned in ACE Hardware SM Calamba.
-Leads in the daily store operations. br>-Track daily sales performance vs target sales of staffs and ensures measures are implemented to achieve their goals.
-Maintains store cleanliness and ensures store selling assets are in working conditions.
-Maintains excellent customer service by implementing S.A.L.E.S process.
-Leads in the daily store operations. br>-Track daily sales performance vs target sales of staffs and ensures measures are implemented to achieve their goals.
-Maintains store cleanliness and ensures store selling assets are in working conditions.
-Maintains excellent customer service by implementing S.A.L.E.S process.
This advertiser has chosen not to accept applicants from your region.
3
Team Leader
Davao, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions
Posted 19 days ago
Job Viewed
Job Description
About the role
We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a full-time position (graveyard shift) with opportunities for growth and development within our company. br>
What you'll be doing
Lead, motivate and develop a team of customer service agents to achieve and exceed performance targets
Monitor and assess team and individual performance, providing constructive feedback and coaching to drive continuous improvement
Manage the day-to-day operations of your team, including scheduling, workload distribution and quality assurance
Collaborate with cross-functional teams to identify and implement process improvements
Foster a positive and engaging work environment that promotes teamwork, innovation and exceptional customer service
Effectively escalate and resolve complex customer issues, setting an example for your team
Participate in the recruitment and training of new team members
What we're looking for
At least more than 1 year Team Lead experience handling an inbound account, supervisory or team leader role within a call centre or customer service environment (Preferably Female)
Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
Proficient in data analysis and reporting to measure and monitor team performance
Adaptable and able to thrive in a fast-paced, dynamic environment
Passionate about developing and empowering your team to reach their full potential
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career advancement and professional development
Comprehensive health and wellness benefits
Flexible working arrangements to support work-life balance
A collaborative and supportive team environment
Recognition and reward programs to celebrate success
About us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals are the driving force behind our success, and we are committed to providing them with the support and resources they need to thrive.
If you are an experienced Team Leader with a passion for delivering exceptional customer service, we encourage you to apply now and be a part of our dynamic team.
We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a full-time position (graveyard shift) with opportunities for growth and development within our company. br>
What you'll be doing
Lead, motivate and develop a team of customer service agents to achieve and exceed performance targets
Monitor and assess team and individual performance, providing constructive feedback and coaching to drive continuous improvement
Manage the day-to-day operations of your team, including scheduling, workload distribution and quality assurance
Collaborate with cross-functional teams to identify and implement process improvements
Foster a positive and engaging work environment that promotes teamwork, innovation and exceptional customer service
Effectively escalate and resolve complex customer issues, setting an example for your team
Participate in the recruitment and training of new team members
What we're looking for
At least more than 1 year Team Lead experience handling an inbound account, supervisory or team leader role within a call centre or customer service environment (Preferably Female)
Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
Proficient in data analysis and reporting to measure and monitor team performance
Adaptable and able to thrive in a fast-paced, dynamic environment
Passionate about developing and empowering your team to reach their full potential
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career advancement and professional development
Comprehensive health and wellness benefits
Flexible working arrangements to support work-life balance
A collaborative and supportive team environment
Recognition and reward programs to celebrate success
About us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals are the driving force behind our success, and we are committed to providing them with the support and resources they need to thrive.
If you are an experienced Team Leader with a passion for delivering exceptional customer service, we encourage you to apply now and be a part of our dynamic team.
This advertiser has chosen not to accept applicants from your region.
4
Site Leader
Tarlac, Tarlac
Neksjob Philippines
Posted 24 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
This advertiser has chosen not to accept applicants from your region.
5
Site Leader
Neksjob Philippines
Posted 24 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
This advertiser has chosen not to accept applicants from your region.
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6
Site Leader
Neksjob Philippines
Posted 24 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
This advertiser has chosen not to accept applicants from your region.
7
Site Leader
Pampanga, Pampanga
Neksjob Philippines
Posted 24 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
This advertiser has chosen not to accept applicants from your region.
8
Site Leader
Neksjob Philippines
Posted 24 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. br>You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. < r>Build and maintain strong relationships with global business and technology stakeholders.
Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
Manage KPIs, operational metrics, and continuous improvement programs.
Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
Mentor senior and mid-level managers to strengthen the leadership pipeline.
Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
Partner effectively with global teams across NA, EMEA, and APAC.
Align local efforts with enterprise-wide priorities and values.
Contribute to global strategic initiatives and transformation projects.
Qualifications:
️ 20+ years of experience in Technology, Operations, or Delivery Management < r> ️ Minimum 5 years in a senior leadership or site head role < r> ️ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models < r> ️ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance < r> ️ Experience managing teams of 300+ FTEs in a global support center environment < r> ️ Strong cross-cultural management and stakeholder collaboration skills < r> ️ Tech-savvy with a passion for innovation and continuous improvement
This advertiser has chosen not to accept applicants from your region.
9