360 Lead jobs in the Philippines
Customer Contact Centre Team Leader, Ikea
Manila, Metropolitan Manila
IKEA
Job Viewed
Job Description
**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job description** About the job**
Reporting to the CCC Manager, this TEAM LEADER role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand.
**Your assignment**
- You assist the CCC Manager to manage and lead the staff and activities of the Operation Team, including recruitment, coaching, mentoring, training, scheduling and performance management utilising IKEA values;
- You assist the CCC Manager to promote high quality and competitively priced services for IKEA customers while minimising liability and losses;
- You ensure positive customer experiences through prompt & good response and actions to customers’ feedback or after sales related complaints including social media complaints via all channels;
- You initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers;
- You partner with managers and co-workers to influence and support overall positive working environment to include actions to secure a positive shopping experience in line with established customer service standards and a sense of urgency in addressing customer service issues;
- You prepare, analyse, assess and communicate designated After Sales oriented goals and results;
- You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
**Qualification** Your profile**
- You have at least 2-3 years of leadership experience handling 15-20 co-workers/staff, working in a customer-facing, service-oriented, fast paced and multichannel retail environment; preferably in a customer support function or a call centre;
- You share our belief that customer loyalty is key to business success and are passionate about home furnishings and customer service;
- You enjoy interacting with people, able to communicate confidently and clearly in English and in the local language(s). You also have the desire to improve the experience of our customers. Problem-solving, coaching, mentoring, negotiation, and building trustful relationships come naturally to you;
- You are also self-reliant and motivated, calm, empathetic, and customer focused. You know your business processes and how the customers perceive their situation; have the ability to prioritise, resolve, and make customers’ needs known;
- As a Customer Contact Centre Team Leader, you are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solution sharing.
**More Information**
This role requires flexibility in work hours, depending on store operational requirements.
The work location will be at the IKEA Philippines, Marina Way, Mall of Asia Complex, Pasay City, Philippines
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job description** About the job**
Reporting to the CCC Manager, this TEAM LEADER role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand.
**Your assignment**
- You assist the CCC Manager to manage and lead the staff and activities of the Operation Team, including recruitment, coaching, mentoring, training, scheduling and performance management utilising IKEA values;
- You assist the CCC Manager to promote high quality and competitively priced services for IKEA customers while minimising liability and losses;
- You ensure positive customer experiences through prompt & good response and actions to customers’ feedback or after sales related complaints including social media complaints via all channels;
- You initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers;
- You partner with managers and co-workers to influence and support overall positive working environment to include actions to secure a positive shopping experience in line with established customer service standards and a sense of urgency in addressing customer service issues;
- You prepare, analyse, assess and communicate designated After Sales oriented goals and results;
- You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
**Qualification** Your profile**
- You have at least 2-3 years of leadership experience handling 15-20 co-workers/staff, working in a customer-facing, service-oriented, fast paced and multichannel retail environment; preferably in a customer support function or a call centre;
- You share our belief that customer loyalty is key to business success and are passionate about home furnishings and customer service;
- You enjoy interacting with people, able to communicate confidently and clearly in English and in the local language(s). You also have the desire to improve the experience of our customers. Problem-solving, coaching, mentoring, negotiation, and building trustful relationships come naturally to you;
- You are also self-reliant and motivated, calm, empathetic, and customer focused. You know your business processes and how the customers perceive their situation; have the ability to prioritise, resolve, and make customers’ needs known;
- As a Customer Contact Centre Team Leader, you are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solution sharing.
**More Information**
This role requires flexibility in work hours, depending on store operational requirements.
The work location will be at the IKEA Philippines, Marina Way, Mall of Asia Complex, Pasay City, Philippines
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Project Lead & Executive Admin
Iloilo, Iloilo
RELX INC
Posted 5 days ago
Job Viewed
Job Description
At Life Sciences, we believe that when an organization brings clarity and control to regulatory data, it unlocks the potential to accelerate innovation, improve patient outcomes, and positively impact global health. As a part of the LexisNexis Reed Tech division, we are proud to directly support and serve these innovators in their endeavors to better humankind. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. Our overall success is measured by how well we deliver these results.
We are looking for a Project Lead & Executive Admin to join our team. In this role, you will drive the coordination and execution of strategic and operational priorities, while also providing executive support to the General Manager. You will handle details of confidential nature, and function efficiently and effectively in a professional, global environment. This role goes beyond traditional administrative duties; it requires a strong background in project leadership and ownership. The ideal candidate will independently drive projects and deliverables from initiation through completion, ensuring alignment with business priorities with minimal oversight. This position will report to the Employee Experience Lead for RT & IP and be part of the broader Employee Experience (EX) team, with a primary focus on Executive Assistant responsibilities.
What will be your main responsibilities?
+ Support the coordination and tracking of cross-functional administrative and operational projects, helping to monitor timelines, milestones, and deliverables.
+ Assist in organizing and managing activities related to executive-led initiatives, ensuring stakeholders are kept informed and tasks progress smoothly.
+ Contribute to process improvement efforts by identifying opportunities to streamline workflows and enhance administrative efficiency.
+ Help maintain project-related documentation, summaries, and status updates to support visibility and alignment across teams.
+ Provide administrative assistance in the implementation of executive activities and responsibilities, proactively managing daily calendars, email and phone communications including calls back where appropriate.
+ Manage the daily evolving calendar of the executive, keeping appointments and meetings on time or changing schedules when necessary, recognizing differing time zones of global colleagues, customers or contacts and arriving at the optimal schedule.
+ Anticipate the business needs of the executive, both on a routine and a project basis, develop and maintain a system that alerts executives to upcoming deadlines on requests or events.
+ Manage domestic and international travel arrangements and proactively coordinate the pre-planning of trips with various internal and external parties, including arranging appropriate travel, visas, hotels, transportation, meeting agendas and necessary contacts, as well as other information, including reservations, directions and time zone adjustments.
+ Resolve routine to complex inquiries, working proactively and independently as well as exercising maturity and resourcefulness.
+ Maintain records and processes expense reports, invoices and any other requests for payment or reimbursement.
+ Perform other duties as assigned.
What we expect from you:
+ You have demonstrated success in leading projects independently, with a strong ability to manage stakeholders, timelines, and resources.
+ You take ownership of assignments end-to-end and drive results through proactive planning, clear communication, and solution-oriented execution.
+ You are highly creative and bring strong project management skills and experience working in a global matrix management culture. You can manage multiple projects simultaneously.
+ You have a good understanding of workplace technology.
+ You can work effectively across an organization and at all levels of the organization with a proven track record of working with senior executives.
+ You have a deep understanding of how communications, leadership, and culture interact.
+ You respect the confidentiality of sensitive projects, perform under pressure and within ambiguity, and can prioritize and execute short- and long-term initiatives.
Qualifications:
+ Bachelor's Degree holder
+ Willing to work night shifts and follow US holidays
+ Minimum of 2 years of experience in a shared services company, with strong preference for experience in global matrixed organizations and/or supporting c-suite leaders.
+ Strong organizational skills with demonstrated ability to manage multiple priorities and support project-related workflows in a fast-paced environment.
+ Demonstrated ability to handle confidential information appropriately; diplomacy, professional conduct and discretion always exhibited.
+ Excellent written and verbal communications skills.
+ Strong ability to work with the other executive management assistants as we often operate as a team during busy time periods or in absence of one another.
+ Ability to interact with and work collaboratively with peers; strong interpersonal skills with ability to work effectively with employees at all levels and from all cultures and backgrounds.
+ Demonstrated superior attention to detail and accuracy and process results in composing, typing, proofing materials, establishing priorities, flagging items for executive's attention and meeting deadlines.
+ Ability to stay focused, efficient, and effective in managing multiple priorities; proactively follows-through on projects to successful completion, often with deadline pressures.
+ Highly proficient in Microsoft Office programs, including Word, Excel, Outlook and PowerPoint.
+ Experience using Concur or a related travel planning tool is a plus
+ Experience using Global PeopleSoft Financial Portal or similar expense management tool is a plus
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
We are looking for a Project Lead & Executive Admin to join our team. In this role, you will drive the coordination and execution of strategic and operational priorities, while also providing executive support to the General Manager. You will handle details of confidential nature, and function efficiently and effectively in a professional, global environment. This role goes beyond traditional administrative duties; it requires a strong background in project leadership and ownership. The ideal candidate will independently drive projects and deliverables from initiation through completion, ensuring alignment with business priorities with minimal oversight. This position will report to the Employee Experience Lead for RT & IP and be part of the broader Employee Experience (EX) team, with a primary focus on Executive Assistant responsibilities.
What will be your main responsibilities?
+ Support the coordination and tracking of cross-functional administrative and operational projects, helping to monitor timelines, milestones, and deliverables.
+ Assist in organizing and managing activities related to executive-led initiatives, ensuring stakeholders are kept informed and tasks progress smoothly.
+ Contribute to process improvement efforts by identifying opportunities to streamline workflows and enhance administrative efficiency.
+ Help maintain project-related documentation, summaries, and status updates to support visibility and alignment across teams.
+ Provide administrative assistance in the implementation of executive activities and responsibilities, proactively managing daily calendars, email and phone communications including calls back where appropriate.
+ Manage the daily evolving calendar of the executive, keeping appointments and meetings on time or changing schedules when necessary, recognizing differing time zones of global colleagues, customers or contacts and arriving at the optimal schedule.
+ Anticipate the business needs of the executive, both on a routine and a project basis, develop and maintain a system that alerts executives to upcoming deadlines on requests or events.
+ Manage domestic and international travel arrangements and proactively coordinate the pre-planning of trips with various internal and external parties, including arranging appropriate travel, visas, hotels, transportation, meeting agendas and necessary contacts, as well as other information, including reservations, directions and time zone adjustments.
+ Resolve routine to complex inquiries, working proactively and independently as well as exercising maturity and resourcefulness.
+ Maintain records and processes expense reports, invoices and any other requests for payment or reimbursement.
+ Perform other duties as assigned.
What we expect from you:
+ You have demonstrated success in leading projects independently, with a strong ability to manage stakeholders, timelines, and resources.
+ You take ownership of assignments end-to-end and drive results through proactive planning, clear communication, and solution-oriented execution.
+ You are highly creative and bring strong project management skills and experience working in a global matrix management culture. You can manage multiple projects simultaneously.
+ You have a good understanding of workplace technology.
+ You can work effectively across an organization and at all levels of the organization with a proven track record of working with senior executives.
+ You have a deep understanding of how communications, leadership, and culture interact.
+ You respect the confidentiality of sensitive projects, perform under pressure and within ambiguity, and can prioritize and execute short- and long-term initiatives.
Qualifications:
+ Bachelor's Degree holder
+ Willing to work night shifts and follow US holidays
+ Minimum of 2 years of experience in a shared services company, with strong preference for experience in global matrixed organizations and/or supporting c-suite leaders.
+ Strong organizational skills with demonstrated ability to manage multiple priorities and support project-related workflows in a fast-paced environment.
+ Demonstrated ability to handle confidential information appropriately; diplomacy, professional conduct and discretion always exhibited.
+ Excellent written and verbal communications skills.
+ Strong ability to work with the other executive management assistants as we often operate as a team during busy time periods or in absence of one another.
+ Ability to interact with and work collaboratively with peers; strong interpersonal skills with ability to work effectively with employees at all levels and from all cultures and backgrounds.
+ Demonstrated superior attention to detail and accuracy and process results in composing, typing, proofing materials, establishing priorities, flagging items for executive's attention and meeting deadlines.
+ Ability to stay focused, efficient, and effective in managing multiple priorities; proactively follows-through on projects to successful completion, often with deadline pressures.
+ Highly proficient in Microsoft Office programs, including Word, Excel, Outlook and PowerPoint.
+ Experience using Concur or a related travel planning tool is a plus
+ Experience using Global PeopleSoft Financial Portal or similar expense management tool is a plus
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
0
Project Lead & Executive Admin
Manila, Metropolitan Manila
RELX INC
Posted 5 days ago
Job Viewed
Job Description
At Life Sciences, we believe that when an organization brings clarity and control to regulatory data, it unlocks the potential to accelerate innovation, improve patient outcomes, and positively impact global health. As a part of the LexisNexis Reed Tech division, we are proud to directly support and serve these innovators in their endeavors to better humankind. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. Our overall success is measured by how well we deliver these results.
We are looking for a Project Lead & Executive Admin to join our team. In this role, you will drive the coordination and execution of strategic and operational priorities, while also providing executive support to the General Manager. You will handle details of confidential nature, and function efficiently and effectively in a professional, global environment. This role goes beyond traditional administrative duties; it requires a strong background in project leadership and ownership. The ideal candidate will independently drive projects and deliverables from initiation through completion, ensuring alignment with business priorities with minimal oversight. This position will report to the Employee Experience Lead for RT & IP and be part of the broader Employee Experience (EX) team, with a primary focus on Executive Assistant responsibilities.
What will be your main responsibilities?
+ Support the coordination and tracking of cross-functional administrative and operational projects, helping to monitor timelines, milestones, and deliverables.
+ Assist in organizing and managing activities related to executive-led initiatives, ensuring stakeholders are kept informed and tasks progress smoothly.
+ Contribute to process improvement efforts by identifying opportunities to streamline workflows and enhance administrative efficiency.
+ Help maintain project-related documentation, summaries, and status updates to support visibility and alignment across teams.
+ Provide administrative assistance in the implementation of executive activities and responsibilities, proactively managing daily calendars, email and phone communications including calls back where appropriate.
+ Manage the daily evolving calendar of the executive, keeping appointments and meetings on time or changing schedules when necessary, recognizing differing time zones of global colleagues, customers or contacts and arriving at the optimal schedule.
+ Anticipate the business needs of the executive, both on a routine and a project basis, develop and maintain a system that alerts executives to upcoming deadlines on requests or events.
+ Manage domestic and international travel arrangements and proactively coordinate the pre-planning of trips with various internal and external parties, including arranging appropriate travel, visas, hotels, transportation, meeting agendas and necessary contacts, as well as other information, including reservations, directions and time zone adjustments.
+ Resolve routine to complex inquiries, working proactively and independently as well as exercising maturity and resourcefulness.
+ Maintain records and processes expense reports, invoices and any other requests for payment or reimbursement.
+ Perform other duties as assigned.
What we expect from you:
+ You have demonstrated success in leading projects independently, with a strong ability to manage stakeholders, timelines, and resources.
+ You take ownership of assignments end-to-end and drive results through proactive planning, clear communication, and solution-oriented execution.
+ You are highly creative and bring strong project management skills and experience working in a global matrix management culture. You can manage multiple projects simultaneously.
+ You have a good understanding of workplace technology.
+ You can work effectively across an organization and at all levels of the organization with a proven track record of working with senior executives.
+ You have a deep understanding of how communications, leadership, and culture interact.
+ You respect the confidentiality of sensitive projects, perform under pressure and within ambiguity, and can prioritize and execute short- and long-term initiatives.
Qualifications:
+ Bachelor's Degree holder
+ Willing to work night shifts and follow US holidays
+ Minimum of 2 years of experience in a shared services company, with strong preference for experience in global matrixed organizations and/or supporting c-suite leaders.
+ Strong organizational skills with demonstrated ability to manage multiple priorities and support project-related workflows in a fast-paced environment.
+ Demonstrated ability to handle confidential information appropriately; diplomacy, professional conduct and discretion always exhibited.
+ Excellent written and verbal communications skills.
+ Strong ability to work with the other executive management assistants as we often operate as a team during busy time periods or in absence of one another.
+ Ability to interact with and work collaboratively with peers; strong interpersonal skills with ability to work effectively with employees at all levels and from all cultures and backgrounds.
+ Demonstrated superior attention to detail and accuracy and process results in composing, typing, proofing materials, establishing priorities, flagging items for executive's attention and meeting deadlines.
+ Ability to stay focused, efficient, and effective in managing multiple priorities; proactively follows-through on projects to successful completion, often with deadline pressures.
+ Highly proficient in Microsoft Office programs, including Word, Excel, Outlook and PowerPoint.
+ Experience using Concur or a related travel planning tool is a plus
+ Experience using Global PeopleSoft Financial Portal or similar expense management tool is a plus
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
We are looking for a Project Lead & Executive Admin to join our team. In this role, you will drive the coordination and execution of strategic and operational priorities, while also providing executive support to the General Manager. You will handle details of confidential nature, and function efficiently and effectively in a professional, global environment. This role goes beyond traditional administrative duties; it requires a strong background in project leadership and ownership. The ideal candidate will independently drive projects and deliverables from initiation through completion, ensuring alignment with business priorities with minimal oversight. This position will report to the Employee Experience Lead for RT & IP and be part of the broader Employee Experience (EX) team, with a primary focus on Executive Assistant responsibilities.
What will be your main responsibilities?
+ Support the coordination and tracking of cross-functional administrative and operational projects, helping to monitor timelines, milestones, and deliverables.
+ Assist in organizing and managing activities related to executive-led initiatives, ensuring stakeholders are kept informed and tasks progress smoothly.
+ Contribute to process improvement efforts by identifying opportunities to streamline workflows and enhance administrative efficiency.
+ Help maintain project-related documentation, summaries, and status updates to support visibility and alignment across teams.
+ Provide administrative assistance in the implementation of executive activities and responsibilities, proactively managing daily calendars, email and phone communications including calls back where appropriate.
+ Manage the daily evolving calendar of the executive, keeping appointments and meetings on time or changing schedules when necessary, recognizing differing time zones of global colleagues, customers or contacts and arriving at the optimal schedule.
+ Anticipate the business needs of the executive, both on a routine and a project basis, develop and maintain a system that alerts executives to upcoming deadlines on requests or events.
+ Manage domestic and international travel arrangements and proactively coordinate the pre-planning of trips with various internal and external parties, including arranging appropriate travel, visas, hotels, transportation, meeting agendas and necessary contacts, as well as other information, including reservations, directions and time zone adjustments.
+ Resolve routine to complex inquiries, working proactively and independently as well as exercising maturity and resourcefulness.
+ Maintain records and processes expense reports, invoices and any other requests for payment or reimbursement.
+ Perform other duties as assigned.
What we expect from you:
+ You have demonstrated success in leading projects independently, with a strong ability to manage stakeholders, timelines, and resources.
+ You take ownership of assignments end-to-end and drive results through proactive planning, clear communication, and solution-oriented execution.
+ You are highly creative and bring strong project management skills and experience working in a global matrix management culture. You can manage multiple projects simultaneously.
+ You have a good understanding of workplace technology.
+ You can work effectively across an organization and at all levels of the organization with a proven track record of working with senior executives.
+ You have a deep understanding of how communications, leadership, and culture interact.
+ You respect the confidentiality of sensitive projects, perform under pressure and within ambiguity, and can prioritize and execute short- and long-term initiatives.
Qualifications:
+ Bachelor's Degree holder
+ Willing to work night shifts and follow US holidays
+ Minimum of 2 years of experience in a shared services company, with strong preference for experience in global matrixed organizations and/or supporting c-suite leaders.
+ Strong organizational skills with demonstrated ability to manage multiple priorities and support project-related workflows in a fast-paced environment.
+ Demonstrated ability to handle confidential information appropriately; diplomacy, professional conduct and discretion always exhibited.
+ Excellent written and verbal communications skills.
+ Strong ability to work with the other executive management assistants as we often operate as a team during busy time periods or in absence of one another.
+ Ability to interact with and work collaboratively with peers; strong interpersonal skills with ability to work effectively with employees at all levels and from all cultures and backgrounds.
+ Demonstrated superior attention to detail and accuracy and process results in composing, typing, proofing materials, establishing priorities, flagging items for executive's attention and meeting deadlines.
+ Ability to stay focused, efficient, and effective in managing multiple priorities; proactively follows-through on projects to successful completion, often with deadline pressures.
+ Highly proficient in Microsoft Office programs, including Word, Excel, Outlook and PowerPoint.
+ Experience using Concur or a related travel planning tool is a plus
+ Experience using Global PeopleSoft Financial Portal or similar expense management tool is a plus
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
1
BPO Senior Project Lead Assistant Manager - Taguig
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 21 days ago
Job Viewed
Job Description
About the job: Senior Project Lead Assistant Manager (Taguig) | Onsite
br>Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually
Requirements:
Minimum experience of 6 years with customer service in the BPO/BPM industry
Preferably with Telco and Billing background
Bachelor's degree in any course
A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
Must be yellow belt certified and green belt trained within Six Sigma
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Responsibilities:
1. Process Improvement
2. Quality Planning
3. Transition
4. Client Interfacing
5. Process Assurance
Ensures that there is no billable loss, no credit/penalties from the client and zero revenue leakage
br>Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually
Requirements:
Minimum experience of 6 years with customer service in the BPO/BPM industry
Preferably with Telco and Billing background
Bachelor's degree in any course
A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
Must be yellow belt certified and green belt trained within Six Sigma
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Responsibilities:
1. Process Improvement
2. Quality Planning
3. Transition
4. Client Interfacing
5. Process Assurance
Ensures that there is no billable loss, no credit/penalties from the client and zero revenue leakage
This advertiser has chosen not to accept applicants from your region.
2
Senior Project Lead Assistant Manager (Taguig) | Onsite
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 20 days ago
Job Viewed
Job Description
Requirements:
- Minimum experience of 6 years with customer service in the BPO/BPM industry
- Preferably with Telco and Billing background
- Bachelors degree in any course
- A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
- Must be yellow belt certified and green belt trained within Six Sigma
- Willingness to work in rotational shifts
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
Responsibilities:
1. Process Improvement
Support process owner to drive improvement plan at the engagement level level; Analyze, provide feedback and drive corrective and preventive actions in the engagement IN ORDER TO ensure that the overall health of the process/ engagement is improved
2. Quality Planning
Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process
3. Transition
Participates as a part of the transition team to prepare the process definition & documentation for the specific process within his/her purview Co-ordinates training for the team IN ORDER TO ensure right skilling
4. Client Interfacing
Interface with customer for issue resolution, providing status updates, and building customer confidence in the team's ability to deliver in order to ensure high customer satisfaction.Support in the resolution of escalations/ complaints and interface with customer to clarify issues in order to ensure issues are fixed in a timely manner and with adherence to SLA
5. Process Assurance
Ensures that there is no billable loss, no credit/ penalties from the client and zero revenue leakage
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
This advertiser has chosen not to accept applicants from your region.
3
Senior Project Lead - Assistant Manager for Process Improvement
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 21 days ago
Job Viewed
Job Description
4A BGC TAGUIG Senior Project Lead - Assistant Manager BPO OPERATIONS
br>5- BGC TAGUIG
Are you ready to make an impact? Join as a Senior Project Lead - Assistant Manager and jumpstart your career!
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually
Key requirements:
Minimum experience of 6 years with customer service in the BPO/BPM industry
Preferably with Telco and lling background.
Bachelor’s degree in any course < r>
A minimum of 2 years in the role of an assistant manager—must be within process or continuous improvement and knowledge management. < r>
Must be yellow belt certified and green belt trained within Six Sigma.
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Job Responsibilities:
Process Improvement
Quality Planning
Transition
Client Interfacing
Process Assurance
< r>Report generation
Process Compliance
< r>Knowledge Management
Audits & Compliance
br>5- BGC TAGUIG
Are you ready to make an impact? Join as a Senior Project Lead - Assistant Manager and jumpstart your career!
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually
Key requirements:
Minimum experience of 6 years with customer service in the BPO/BPM industry
Preferably with Telco and lling background.
Bachelor’s degree in any course < r>
A minimum of 2 years in the role of an assistant manager—must be within process or continuous improvement and knowledge management. < r>
Must be yellow belt certified and green belt trained within Six Sigma.
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP
Job Responsibilities:
Process Improvement
Quality Planning
Transition
Client Interfacing
Process Assurance
< r>Report generation
Process Compliance
< r>Knowledge Management
Audits & Compliance
This advertiser has chosen not to accept applicants from your region.
4
Team Lead
Neksjob Corporation
Posted 5 days ago
Job Viewed
Job Description
About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
This advertiser has chosen not to accept applicants from your region.
5
Team Lead
Nueva Vizcaya, Nueva Vizcaya
Neksjob Corporation
Posted 5 days ago
Job Viewed
Job Description
About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Lead Jobs in Philippines !
6
Team Lead
Baguio, Benguet
Neksjob Corporation
Posted 5 days ago
Job Viewed
Job Description
About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
- 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
- Solid understanding of technical concepts (systems operations, software support, or data platforms).
- Strong problem-solving, analytical, and organizational skills.
- Proficient in MS Office Suite (Excel, Outlook, Word).
- Ability to lead distributed teams across time zones.
- Excellent communication skills in English (verbal and written).
- Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
This advertiser has chosen not to accept applicants from your region.
7
Lead Engineer
Muntinlupa City, National Capital Region
Maschinen & Technik Inc
Posted 6 days ago
Job Viewed
Job Description
Develop detailed designs and layouts for solar photovoltaic (PV) systems, including the selection of appropriate solar
panels, inverters, and other system components. br>o Utilize software tools such as AutoCAD, PVsyst, and Helioscope to create accurate and efficient system designs.
o Design electrical wiring plans, including the integration of solar systems with existing electrical infrastructure.
o Ensure compliance with local electrical codes and standards.
o Perform energy yield simulations and financial modeling to predict the performance and economic viability of solar
projects.
o Prepare detailed technical reports, design documents, and construction drawings including BOQ
o Coordinate with project managers, construction teams, and other stakeholders to ensure smooth project execution.
o Implement quality control measures to ensure the integrity and performance of the solar installations.
o Conduct regular inspections and audits during construction and post-installation.
o Prepare and submit necessary documentation for permitting and approvals.
o Lead a team of junior engineers and designers, providing guidance and mentorship.
o Conduct training sessions and knowledge sharing to improve team capabilities.
o Interact with clients to understand their needs and provide technical support.
o Present design proposals, technical findings, and project updates to clients and stakeholders.
Evaluate new products, materials, and technologies for potential integration into projects.
o Identify opportunities for process improvements to enhance design efficiency and project delivery.
o Generate regular progress reports and project documentation.
o Maintain clear and organized records of all project-related activities.
o Collaborate with sales, procurement, and construction teams to align design objectives with project goals.
Qualifications:
o Bachelor's Degree in Electrical Engineering; Registered Electrical Engineer.
o Minimum of 3 years of experience in the renewable energy industry, with a focus on solar energy and Design Engineering
o Proven track record of successfully managing solar projects
o Strong knowledge of local statutory rules and regulations related to solar energy projects.
o Excellent project management skills, including budgeting and scheduling.
o Technical expertise in solar energy systems and technologies.
o Familiarity with environmental and safety standards.
o Strong communication and interpersonal skills.
o Ability to work effectively in a cross-functional team environment.
o Strong organizational and problem-solving skills
o Strong leadership, interpersonal, and influencing skills
o Preferably residing in the South (Las Piñas, Muntinlupa, Laguna, Cavite, etc.)
panels, inverters, and other system components. br>o Utilize software tools such as AutoCAD, PVsyst, and Helioscope to create accurate and efficient system designs.
o Design electrical wiring plans, including the integration of solar systems with existing electrical infrastructure.
o Ensure compliance with local electrical codes and standards.
o Perform energy yield simulations and financial modeling to predict the performance and economic viability of solar
projects.
o Prepare detailed technical reports, design documents, and construction drawings including BOQ
o Coordinate with project managers, construction teams, and other stakeholders to ensure smooth project execution.
o Implement quality control measures to ensure the integrity and performance of the solar installations.
o Conduct regular inspections and audits during construction and post-installation.
o Prepare and submit necessary documentation for permitting and approvals.
o Lead a team of junior engineers and designers, providing guidance and mentorship.
o Conduct training sessions and knowledge sharing to improve team capabilities.
o Interact with clients to understand their needs and provide technical support.
o Present design proposals, technical findings, and project updates to clients and stakeholders.
Evaluate new products, materials, and technologies for potential integration into projects.
o Identify opportunities for process improvements to enhance design efficiency and project delivery.
o Generate regular progress reports and project documentation.
o Maintain clear and organized records of all project-related activities.
o Collaborate with sales, procurement, and construction teams to align design objectives with project goals.
Qualifications:
o Bachelor's Degree in Electrical Engineering; Registered Electrical Engineer.
o Minimum of 3 years of experience in the renewable energy industry, with a focus on solar energy and Design Engineering
o Proven track record of successfully managing solar projects
o Strong knowledge of local statutory rules and regulations related to solar energy projects.
o Excellent project management skills, including budgeting and scheduling.
o Technical expertise in solar energy systems and technologies.
o Familiarity with environmental and safety standards.
o Strong communication and interpersonal skills.
o Ability to work effectively in a cross-functional team environment.
o Strong organizational and problem-solving skills
o Strong leadership, interpersonal, and influencing skills
o Preferably residing in the South (Las Piñas, Muntinlupa, Laguna, Cavite, etc.)
This advertiser has chosen not to accept applicants from your region.
8
Team Lead
Baguio, Benguet
Neksjob
Posted 11 days ago
Job Viewed
Job Description
About the Role
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
Neksjob Corporation is seeking a highly motivated and experienced Team Lead to join our growing North America (NA) Operations team in the Philippines. This role requires a strong leader with excellent people management skills, a solid technical foundation, and the ability to drive team performance in a fast-paced, multicultural environment. br>The Team Lead will oversee daily operations, ensure the delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.
Key Responsibilities
Lead, mentor, and manage a team of professionals supporting the NA region.
Oversee daily operations to ensure on-time delivery of client and internal deliverables.
Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed
Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
Coordinate with global teams to ensure regional and operational alignment.
Identify skill gaps, arrange training, and promote a continuous learning culture.
Manage schedules, shift planning, and workforce capacity based on business demands.
Streamline processes, document best practices, and implement improvements.
Assist in recruitment, onboarding, and conducting performance evaluations.
Qualifications
5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
Solid understanding of technical concepts (systems operations, software support, or data platforms).
Strong problem-solving, analytical, and organizational skills.
Proficient in MS Office Suite (Excel, Outlook, Word).
Ability to lead distributed teams across time zones.
Excellent communication skills in English (verbal and written).
Experience in fast-paced, multicultural environments.
Preferred Skills
Background in managing teams in customer service, operations, or support.
Strong interpersonal and conflict resolution skills.
Experience working in cross-functional or global teams.
Ability to prioritize effectively under pressure.
Proactive mindset for process improvement and team development.
This advertiser has chosen not to accept applicants from your region.
9
Nearby Locations
Other Jobs Near Me
Industry
- request_quote Accounting
- work Administrative
- eco Agriculture Forestry
- smart_toy AI & Emerging Technologies
- school Apprenticeships & Trainee
- apartment Architecture
- palette Arts & Entertainment
- directions_car Automotive
- flight_takeoff Aviation
- account_balance Banking & Finance
- local_florist Beauty & Wellness
- restaurant Catering
- volunteer_activism Charity & Voluntary
- science Chemical Engineering
- child_friendly Childcare
- foundation Civil Engineering
- clean_hands Cleaning & Sanitation
- diversity_3 Community & Social Care
- construction Construction
- brush Creative & Digital
- currency_bitcoin Crypto & Blockchain
- support_agent Customer Service & Helpdesk
- medical_services Dental
- medical_services Driving & Transport
- medical_services E Commerce & Social Media
- school Education & Teaching
- electrical_services Electrical Engineering
- bolt Energy
- local_mall Fmcg
- gavel Government & Non Profit
- emoji_events Graduate
- health_and_safety Healthcare
- beach_access Hospitality & Tourism
- groups Human Resources
- precision_manufacturing Industrial Engineering
- security Information Security
- handyman Installation & Maintenance
- policy Insurance
- code IT & Software
- gavel Legal
- sports_soccer Leisure & Sports
- inventory_2 Logistics & Warehousing
- supervisor_account Management
- supervisor_account Management Consultancy
- supervisor_account Manufacturing & Production
- campaign Marketing
- build Mechanical Engineering
- perm_media Media & PR
- local_hospital Medical
- local_hospital Military & Public Safety
- local_hospital Mining
- medical_services Nursing
- local_gas_station Oil & Gas
- biotech Pharmaceutical
- checklist_rtl Project Management
- shopping_bag Purchasing
- home_work Real Estate
- person_search Recruitment Consultancy
- store Retail
- point_of_sale Sales
- science Scientific Research & Development
- wifi Telecoms
- psychology Therapy
- pets Veterinary