1,544 Lead Operations jobs in the Philippines

Team Leader is responsible for day-to-day functional supervision of associates including work assignment, attendance monitoring and performance management. Manages the individual team members to achieve productivity and quality targets; ensure that ample workload is allocated to the associates. Provides leadership, support and motivates associates to achieve and maintain productivity targets. Monitor, organize and provide coaching to the associates on day to day basis. Support and communicates business goals.

Responsibilities:

• Review workable checks on pool and plan the day-to-day management and strategies to achieve targets
• Ensure team verification completion rating is within FADV SLA (source verification)
• Team performance management through feedback and coaching
• Create motivational atmosphere, driving the team to achieve targets
• Develop a future leader within the team members, enhancing their skills and tapping potentials, creating opportunities for the people to grow. Achieved via trainings, adhoc tasks delegation, responsibility exposures
• Balance workload amongst individual team members for equal opportunity of good metric scores
• Ensure all checks are actioned upon real time and no stuck checks in the pool left unactioned.

Qualifications:

• Graduate of Bachelor's Degree in Business Management or in any field
• Minimum of 4-5 years of working experience
• Exemplary written and verbal communication skills
• Logical reasoning
• Effective relationship management skills
• Good interpersonal skills
• Effective organizational skills
• High attention to details and level of accuracy
• Good time management and stress management skills
• Good people management skills
• Active employee of First Advantage or Sterling, A First Advantage Company

Supervisory Responsibility:

• Manages employee's performance – performs and submits manager review during annual

performance appraisal cycle

• Manage and execute code of discipline – issue's notice to explain & coordinates with HR in executing disciplinary action
• Review and approves overtime application and leave application
• Manages poor performers by preparing, monitoring employee's performance improvement plan
• Provides and documents coaching with associates
• Conducts team huddle or meeting as business requires
• Participate in the hiring process as part of interviewing and assessing candidates
• Manage associates directly

Schedule and Work Arrangement: Remote-first | Schedule: 7 AM - 3 PM PHT
United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Alabang, Remote, Philippines

Team Leader is responsible for day-to-day functional supervision of associates including work assignment, attendance monitoring and performance management. Manages the individual team members to achieve productivity and quality targets; ensure that ample workload is allocated to the associates. Provides leadership, support and motivates associates to achieve and maintain productivity targets. Monitor, organize and provide coaching to the associates on day to day basis. Support and communicates business goals.

Responsibilities:

• Review workable checks on pool and plan the day-to-day management and strategies to achieve targets
• Ensure team verification completion rating is within FADV SLA (source verification)
• Team performance management through feedback and coaching
• Create motivational atmosphere, driving the team to achieve targets
• Develop a future leader within the team members, enhancing their skills and tapping potentials, creating opportunities for the people to grow. Achieved via trainings, adhoc tasks delegation, responsibility exposures
• Balance workload amongst individual team members for equal opportunity of good metric scores
• Ensure all checks are actioned upon real time and no stuck checks in the pool left unactioned.

Qualifications:

• Graduate of Bachelor's Degree in Business Management or in any field
• Minimum of 4-5 years of working experience
• Exemplary written and verbal communication skills
• Logical reasoning
• Effective relationship management skills
• Good interpersonal skills
• Effective organizational skills
• High attention to details and level of accuracy
• Good time management and stress management skills
• Good people management skills
• Active employee of First Advantage or Sterling, A First Advantage Company

Supervisory Responsibility:

• Manages employee's performance – performs and submits manager review during annual

performance appraisal cycle

• Manage and execute code of discipline – issue's notice to explain & coordinates with HR in executing disciplinary action
• Review and approves overtime application and leave application
• Manages poor performers by preparing, monitoring employee's performance improvement plan
• Provides and documents coaching with associates
• Conducts team huddle or meeting as business requires
• Participate in the hiring process as part of interviewing and assessing candidates
• Manage associates directly

Schedule and Work Arrangement: Remote-first | Schedule: 7 AM - 3 PM PHT

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Office Perks

Work From Home Policy

Qualifications:

• Undergrad College
• With 2-4 years experience with Business/Operational Insight generation and presenting same to client and internal stake holders
• Assurance of Operational commitments/Financial Know how on P& L
• Extensive knowledge, experience and understanding of MS Excel and other MS Office Tools
• Preferred: Six Sigma methodologies/certifications

Location: Cebu City

Work Schedule: 24x7

Work Setup: Onsite

Job Type: Full-time

Pay: Php65, Php68,000.00 per month

Work Location: In person

Unleash your energy within Be a part of the EDC Team

The role is accountable for the overall availability, performance and integrity of data management systems covering master and reference data management, business intelligence, analytics, data engineering, and data science. The role owner is responsible for managing the data support services to ensure that service levels and customer expectations are met or exceeded. The Data Operations Lead shall establish and maintain data management processes and recommend improvements to maximize operational efficiency.

We Need Strategic Operators, Not Task Robots

You'll partner directly with successful business owners on high-impact backend operations that actually drive results.

The Role:

• Diagnose and fix broken business processes
• Design systems that eliminate recurring problems
• Handle critical client relationships and project deadlines
• Research solutions for challenges you've never encountered
• Take full ownership of complex workflows
• Do administrative tasks as needed (hey, we're honest)

You're Our Ideal Candidate If:

• Your background stands out (corporate experience, startup hustle, specialized expertise, or strong education)
• You can transform "Our lead generation sucks" into a concrete 5-step fix (AI tools welcome)
• You communicate like an American business professional (direct, proactive, accountable)
• You want steady 40-hour weeks

You're motivated to become an indispensable strategic partner

What We Provide:

• Competitive USD salary of $800-$1,000 per month + 13th month bonus
• Unlimited learning budget (courses, development, coaching)
• Genuine flexible schedule (work your preferred hours consistently: we only ask for 2-4 hours of overlap with USA Eastern Time Zone)
• 24 annual PTO days
• Clear advancement to senior operator positions

To Apply:
 Email Nathan Minns at with your resume and tell him about a challenging problem you solved in a previous role: walk him through your approach and results.

POSITION: Operations Lead - Night Shift

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

WHAT YOU WILL BE DOING:

Team Management & Leadership:

• Lead, coach, and develop a team of accounting staff to achieve performance goals.
• Conduct regular team meetings to review priorities, workload, and results.
• Prepare weekly, monthly, and quarterly team performance and efficiency reports.
• Partner with senior management to align operational objectives with company goals.
• Support recruitment, onboarding, training, and development of team members in collaboration with HR.
• Address performance and engagement issues constructively, involving HR and management as needed.
• Foster a culture of accountability, adaptability, and continuous improvement.

Accounting & Finance:

• Oversee day-to-day accounting operations, including accounts receivable and accounts payable.
• Manage payment applications, reconciliations, billing, collections, and vendor support activities.
• Resolve discrepancies and provide first-level issue support for accounting-related inquiries.
• Support audits, financial reporting, and other client-required accounting tasks.
• Analyze accounting processes, recommend improvements, and identify opportunities for automation.
• Serve as a point of escalation for accounting issues, working closely with clients to resolve concerns effectively and in a timely manner.

WHAT WE ARE LOOKING FOR:

Qualifications:

Must have:

• Bachelor's degree in accounting, Finance, Economics, or Management (Accounting/Finance preferred).
• At least 5 years of professional experience, including 2+ years in a team leadership role.
• Strong knowledge of accounting principles, AR/AP processes, and reconciliations.
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting, analysis).
• Excellent written and verbal English communication skills.
• Amenable to work on a night shift.

Nice to have:

• CPA, CMA, or equivalent professional certification.
• Experience in a BPO or shared service environment.
• Background in process optimization, automation, or system implementation.

Work Behavior:

• Strong leadership and coaching skills, with the ability to inspire and motivate teams.
• Ability to adapt quickly to changing priorities, client needs, and evolving processes.
• Exceptional problem-solving, analytical, and decision-making abilities.
• High attention to detail, accuracy, and accountability.
• Effective time management with the ability to balance multiple priorities.
• Client-focused mindset with the ability to build strong relationships and manage escalations effectively.
• Ethical, responsible, and committed to continuous learning.

WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month & bi-annual performance bonus
• Annual leave & salary review
• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
• Equipment allowance
• Health insurance allowance
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development

WORK LOCATION:
Remote

WORKING HOURS:
 9PM – 6AM (Mon – Fri). (GMT +7)

SALARY:
up to $1000

Key Responsibilities:

Operational Strategy & KPI Management

• Establish, monitor, and drive key performance indicators (KPIs) to measure operational success.
• Optimize workflow processes to improve efficiency, reduce costs, and enhance customer satisfaction.
• Analyze operational data to identify trends and areas for improvement.

Team Leadership & Coordination

• Supervise and provide guidance to the Operations Coordinator and warehouse staff.
• Ensure all departments (sales, inventory, operations) are aligned with operational goals.
• Train and mentor employees to enhance productivity and performance.

Order & Supply Chain Optimization

• Oversee order fulfillment processes across e-commerce, corporate, and retail platforms.
• Ensure inventory levels are optimized to meet demand without overstocking.
• Collaborate with purchasing and sales teams to enhance supply chain efficiency.

Process Improvement & Compliance

• Implement best practices for order fulfillment, inventory control, and logistics management.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Identify cost-saving opportunities without compromising quality.

Reporting & Business Growth

• Generate and present performance reports to senior management.
• Recommend and implement strategic initiatives to scale operations.
• Support business expansion plans by ensuring operations can meet growth demands.

Job Objectives:

The Operations Lead is responsible for overseeing the end-to-end production of floral arrangements across retail, events, and corporate channels. This role plays a key part in ensuring quality control, efficient inventory management, timely deliveries, and the continuous improvement of systems and processes. The ideal candidate is highly organized, detail-oriented, and committed to delivering operational excellence while maintaining the company's standard of quality in every floral creation.

Position reports directly to the PRESIDENT OF THE COMPANY.

Specific Duties and Responsibilities:

Production & Quality Control

• Monitor the daily output of retail floral arrangements, ensuring consistency, quality, and timely fulfillment.
• Supervise the event floral production, ensuring all designs meet client specifications and are prepared according to schedules.
• Manage the corporate floral arrangement process, ensuring professional presentation and on-time delivery for recurring and custom orders.

Inventory & Cost Management

• Track and manage inventory for consumables, floral materials, flowers, and event-related supplies.
• Ensure timely replenishment of stock to support production while avoiding overstock or shortages.
• Regularly review and update inventory records, reporting any damaged, expired, or missing items to help minimize operational losses.

Logistics & Supplier Coordination

• Coordinate and oversee retail and event floral deliveries, ensuring timely and complete order fulfillment.
• Liaise with suppliers to ensure the timely arrival of quality materials and flowers within budget constraints.
• Maintain good working relationships with vendors to secure the best value and consistent supply.

Process Development & Standardization

• Develop and implement process mapping to define and improve workflows within production and logistics.
• Establish and maintain efficient systems that enhance productivity and reduce redundancy.
• Create and roll out standardized forms for inventory, production, and quality checks.
• Write and implement clear Standard Operating Procedures (SOPs) to guide team members in daily operations and maintain consistent quality.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Minimum 2–3 years of experience in production, supply chain, or operational roles, preferably in a creative or floral environment.
• Strong background in inventory control, supplier coordination, and quality assurance.
• Excellent organizational and time-management skills.
• Knowledge in developing SOPs, systems, and production tracking tools.
• Strong attention to detail, proactive mindset, and ability to work under pressure.
• Proficiency in MS Office tools and inventory software systems.

Job Type: Full-time

Pay: Php20, Php40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Operations Manager: 2 years (Preferred)
• Operations Supervisor: 2 years (Preferred)

Work Location: In person