0 Lead Management jobs in the Philippines

Teleperformance is searching for an exceptional Asset Lead Management professional to join the team. In this full-time role, you'll be responsible for overseeing the management of company assets across our Mandaluyong City, Metro Manila location. This is a fantastic opportunity to make a real impact within a leading global business process outsourcing company.

Key Responsibilities

• Develop and implement robust asset management strategies to ensure the efficient utilization and safeguarding of company assets
• Manage the full lifecycle of assets, from procurement to disposal, maintaining accurate records and inventory
• Conduct regular audits and inspections to identify any issues or discrepancies
• Collaborate with cross-functional teams to optimize asset allocation and utilization
• Implement process improvements to enhance the overall asset management framework
• Provide regular reporting and updates to key stakeholders
• Ensure compliance with all relevant policies, procedures and regulatory requirements

What We're Looking For

• Proven experience in asset management, preferably within the Information & Communication Technology industry
• Strong working knowledge of asset management principles, processes and best practices
• Excellent analytical and problem-solving skills to identify and resolve asset-related issues
• Proficient in the use of asset management software and tools
• Exceptional organizational and attention to detail skills
• Ability to work collaboratively with cross-functional teams
• Commitment to continuous improvement and process optimization

Apply Now

PLEASE APPLY THROUGH THIS LINK:

About Us:

With over 100 years of combined industry experience, the Community Minerals team specializes in the purchase of mineral or royalty rights all over the US. We have earned a stellar reputation with hundreds of satisfied customers and an "A" Rating with the Better Business Bureau. With our proven track record, we continue to serve mineral owners in several states with transparency, accountability, and a personalized experience to meet individual needs.

Job Summary:

The Lead Data Management Specialist I is essential to ensuring data accuracy, completeness, and usability within our CRM and database systems. This role focuses on precise data entry, verification, and transformation to support the effectiveness of lead generation, campaign execution, and customer journey planning. By upholding data quality standards, the Lead Data Management Specialist directly contributes to the creation of reliable, impactful marketing strategies.

Job Description:

- Accurately enter, clean, and tag data in the CRM (Pipedrive).

- Maintain and verify data integrity through regular checks.

- Use Excel/Python to parse and organize data for campaign readiness.

- Document and communicate data quality processes.

- Collaborate with sales, marketing, and customer support teams.

- Identify opportunities for automation and implement efficiency improvements.

Professional Experience:

- 0–2 years of experience in data handling or CRM management.

- Practical experience managing data and analytics projects.

Education:

- Bachelor's Degree in Information Technology, Computer Science, Data Science, or relevant field.

Technical Skills:

- Intermediate to advanced Excel / Google Sheets

- Basic to intermediate Python programming

- Basic understanding of MySQL and/or SQLite

Soft Skills:

- Excellent attention to detail

- Strong organizational and time management skills

- Clear communication and collaboration across teams

- Self-motivated with problem-solving initiative

- Resilient and adaptable under pressure

Industry Knowledge:

- Familiarity with data pipelines and CRM systems

- Basic understanding of digital marketing lead workflows

Certifications or Licenses: Optional but preferred: Python, Data Analytics, Excel Certifications

Competencies and Attributes:

- Accuracy-driven mindset

- Analytical and quality-focused

- Strong follow-through and documentation skills

Other Requirements:

- Must be willing to work during US business hours

- Reliable internet connection and tools for remote work

What's in it for You:

- Competitive Compensation: Earn $3.00 - $3.99 per hour, commensurate with your skills and experience.

- Work Your Way: Embrace the convenience of remote work from your chosen workspace.

- Health and Happiness: Comprehensive Health, Dental, and Life Insurance for you and your loved ones.

- Wellness Perks: We care about your work-life balance and offer health and wellness benefits.

- Success Incentives: Enjoy company bonuses and performance-driven rewards.

- Soar with Us: Opportunities for career growth and promotions await you.

- Positive Vibes Only: Experience a supportive and uplifting work culture.

- Annual Bonus: We value your dedication throughout the year, rewarding you with an annual performance bonus shared at the end of the year.

- Performance Raise: Your hard work doesn't go unnoticed. Be ready to seize opportunities for a salary increase based on your outstanding performance.

System Requirements:

To ensure optimal performance and functionality while using different web and application tools, please make sure that your system meets the following requirements:

Operating System:

- Windows: Windows bit) or higher

- macOS: macOS 11 (Big Sur) or higher

Processor:

- Intel: 8th Gen Core i3, i5, i7, or newer

- AMD: Ryzen or newer

Memory (RAM):

- A minimum of 8 GB of RAM is required.

- Recommended: 16 GB RAM for multitasking and optimal performance

Company Description
Department:
Knowledge Management (KM)

Job role:
Content Lead

Summary:
We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client's voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

Job Description
Responsibilities:
Content Leadership:

• Collaborate with stakeholders to gather, analyze, and document their existing processes.
• Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.
• Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
• Create and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.
• Standardize content style and ensure adherence to brand guidelines.
• Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
• Collaborate with cross-functional teams to align on content initiatives and overall business goals.
• Stay up to date on industry trends and best practices in knowledge management.

Client Advisory & Engagement:

• Act as a trusted advisor to clients on knowledge management strategies and practices.
• Offer insights and recommendations for improving KM processes.
• Build strong relationships with clients to drive adoption of best practices.
• Serve as the primary point of contact for client engagements related to process documentation and knowledge management.
• Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.
• Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.

Strategic Planning:

• Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
• Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.

Content Creation and Quality Assurance:

• Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.
• Standardize content style and ensure adherence to brand guidelines for all content.
• Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.
• Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
• Collaborate with the client to fine-tune expectations and writing styles, if needed.
• Create and maintain thorough reports for relevant stakeholders.

Qualifications
Qualifications:

• Bachelor's degree in any stream or related field.
• C1 proficiency mandatory.
• Bachelor's/Master's degree in English literature and journalism would be an added advantage.
• At least 3-4 years of experience in content creation and/or content management.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in using content management systems (CMS) based software.
• Well versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
• Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
• Proven track record of successfully managing client relationships and delivering high-quality advisory services.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

About the job Lead, Service Management & Incident Response

About the Job

Location : Makati

Corporate Title : Assistant Vice President

Work Arrangement : Hybrid

Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead.

In this role, you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while collaborating with internal and external stakeholders to identify root causes, reduce risk, and communicate impact clearly. You will oversee incident investigations, ensure proper tracking and resolution, maintain dashboards and tools, and train analysts to enhance operational response and system resilience.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Monitor and respond to security events, incidents, and alerts, while establishing new processes and tools where necessary
• Conduct thorough root cause analysis (RCA) to prevent incident recurrence and mitigate foreseeable issues
• Review incident data based on RCA and provide recommendations to prevent future occurrences
• Proactively identify possible mitigating actions and insights for improving security posture
• Identify recurring patterns and propose clear actions to reduce associated risks
• Prioritize and resolve all levels of issues, ensuring P1 incidents are handled by the necessary teams
• Build and enhance tooling, dashboards, and alerting systems, ensuring data accuracy, completeness, and ongoing improvement

What we're looking for

• Bachelor's Degree in Computer Science or Telecommunications, or any related field
• Certification in relevant IT/Project Management-related subjects will be an advantage
• At least 3 years of experience in Incident Management and 5 years in technology roles (systems, networking, application operations, NOC, etc.)
• Strong communication skills, with the ability to convey technical matters clearly to all levels, including business stakeholders
• Experience in banking, financial apps, or fintech is highly desirable

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth

Lead, Account Management (Manila based)

Apply Now
Manila, Philippines

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Agoda are travel booking platforms with accommodations at their core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As a Lead, Account Management for the Philippines, you will act as team lead of the region. Your objectives will be to (i) manage the team of account managers & understand/fill gaps in the market to ensure best in class supply quality and to (ii) grow Agoda footprint in your region.

Ability to set up and execute a region strategy plan, a high level of commercial savvy, ability to motivate & coach a team, get things done attitude and ability to develop profitable long term partnerships with both internal and external customers will be key to your success in the role.

In this Role, you'll get to:

• Act as a team lead of the region

• Help the management team to build a strategy to significantly increase Agoda footprint in the region

• Coordinate with senior management on strategic planning and objectives
• Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda's products
• Represent the company at relevant tradeshows, workshops and events to promote the Agoda brand and products

• Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners

• Insure Best in Class Supply (best availability at the best price with great content)

• Build a 360 vision of the quality of the supply in your region and a plan on how to fix the gaps

• Lead a team of market managers in managing successful hotel partnerships
• Support market managers in partner visits according to internal goals, targets and objectives
• Develop tools and processes to contribute to greater productivity and efficiency of your team

• Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the Agoda website

• Develop a High Performing team

• Help in the recruitment

• Coach team

What you'll Need to Succeed:

• Bachelor or equivalent degree required, MBA is a plus
• 5-10 years' experience as Sales in a fast-growing globally operating travel/ e-commerce company
• Minimum 3 years' experience leading successful teams in e-commerce or travel industry roles. Proven track record of being a leader that others look up to
• Exceptionally strong Excel and data visualization skills
• Analytical mindset, with proven track record in using data to make decisions
• Excellent interpersonal skills and demonstrated ability to report and persuade different levels, including senior management
• Ability to communicate value proposition and recommend solutions to potential partners
• Professional "get it done" attitude and work ethic
• Adapts well to and is energized by change

It's Great if you have:

• Experience in Travel industry

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role
The Lead Problem Management Associate plays a pivotal role in overseeing the entire lifecycle of IT problems, from identification and investigation to documentation, critical issue, and resolution. This critical position is dedicated to minimizing the adverse impact of IT incidents on the business by conducting thorough root cause analysis and proactively preventing the recurrence of issues. They orchestrate and direct all aspects of the problem management process, ensuring the right teams, tools, and information are brought together seamlessly. Additionally, the Lead Problem Management Associate has the authority to delegate subtasks to other team members as needed, ensuring efficient and effective problem resolution

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial role in enhancing service quality and minimizing disruptions. This role involves not only crafting exceptional root cause analysis documentation but also employing investigative techniques to ensure that issues are thoroughly resolved.

Your Primary Responsibilities

• Identify and classify problems and their root causes
• Coordinate with IT teams to design and implement problem solutions
• Handle problem lifecycle from identification to closure - applying problem management methodologies such as the 5 Whys, Ishikawa diagrams, and other relevant techniques to identify underlying causes.
• Develop strategies to prevent recurring incidents
• Document all problem management activities
• Create and handle problem records
• Coordinate with incident management teams to minimize the impact of incidents that cannot be prevented
• Generate reports and statistics on the performance of problem management process
• Provide training to other teams regarding problem management processes
• Training and Governance: by providing comprehensive training on problem management processes to team members and collaborators.
• Govern divisional level incident data, ensuring accuracy and consistency in reporting.
• Share corrective actions and lessons learned in production stability meetings to promote a culture of continuous improvement and proactive problem management.
• Ensure compliance with all regulatory reporting procedures related to problem management.
• Advance instances of inadequate problem management process adherence to senior IT management to ensure timely resolution and adherence to standard methodologies.
• Stay informed about regulatory changes and updates to ensure ongoing compliance and adapt processes as necessary.
• The Lead Problem Management Associate ensures that IT problems are effectively managed, minimizing their impact on business operations and enhancing overall service quality.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Must be amenable to work Mid shift (4pm to 1am Manila time)

Talents Needed For Success

• Proven work experience as a Problem Manager or IT Risk Management.
• Experience in IT service management and ITIL processes.
• Strong problem-solving skills.
• Excellent communication and coordination skills.
• Ability to work with cross-functional teams and manage multiple tasks simultaneously.
• Knowledge of ITSM tools such as ServiceNow.
• General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

WE'RE HIRING: Lead Real Estate Accountant (
with Multifamily experience

)

Company: Upside Property Management

Work Setup: Remote | Full-time | Night Shift (U.S. Hours - Central Time)

Schedule: Mon - Fri

Rate: $9 - $13 per hour

Job Overview:

• Oversee end-to-end accounting operations for multiple multifamily properties.
• Handle accurate recording and reconciliation of financial transactions, including rent ledgers, payables, receivables, payroll, and general ledger activities.
• Prepare detailed budget plans, cash flow reports, and financial projections.
• Perform consistent bank reconciliations and ensure accuracy across all ledgers.
• Create and review financial reports on a monthly, quarterly, and annual basis, including profit & loss statements, balance sheets, and cash flow summaries.

Requirements:

• CPA license (Philippines) is highly preferred but not required.
• At least 2 years of hands-on experience in accounting for U.S.-based multifamily property portfolios.
• Strong background in multifamily-related accounting, cost tracking, and financial reporting.
• Skilled in QuickBooks Online and familiar with property management platforms such as ResMan or Appfolio.
• Strong communication skills and ability to collaborate with team members across different locations.

Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.
Shift: Mon - Friday, 10PM - 7AM Cebu local time.
Key Responsibilities
Leadership

• Train and develop Account Manhgers to improve their efficiency and expertise in quote preparation
• Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
• Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
• Actively track and communicate key performance indicators (KPIs)

Workload & Escalation Management

• Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively
• Directly support team members on quotes that require additional assistance due to complexity
• Manage people scheduling to ensure optimal team coverage

Ad-hoc & Cross-Functional Support

• Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics
• Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
• Provide support on ad-hoc issues as they arise, ensuring smooth team operations
• Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.

Qualifications

• Experience in a sales support, operations, or team leadership role.
• Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
• Excellent communication and leadership abilities, with a focus on team development.
• Experience in process management, KPI tracking, and continuous improvement initiatives.
• Proficiency in CRM, sales tools, and workflow management systems is preferred.

Responsibilities
Train and develop account managers to constantly improve and become consultative sales professionals. Monitor and leverage data to improve sales performance. Ensure account managers are assigned to the right accounts and workloads are distributed properly.

Scope Of Impact
Has responsibility for a group or team of employees and influences sub-unit/ department results where procedures are largely standardized.

• Coordinates activities of support/production teams.
• Sets priorities to ensure task completion.
• May spend time doing more involved aspects of work done by team members, with added responsibility for assigning, checking and maintaining workflow.
• Works within budget set by manager.
• Assesses situations, draws conclusions, and recommends or implements courses of action to staff.
• May train non-professional staff.

Strategic Planning
Works to apply policies or standards widely accepted within the function.

• Identifies and resolves day-to-day technical and operational problems.
• Makes decisions, guided by policies, procedures and own business plan, that impact the efficiency and effectiveness of own area.
• Sets priorities for employees to meet daily deadlines develops plans to meet short-term objectives.

Customer Focus
Interprets customer needs and assesses requirements.

• Effectively communicates information and checks for understanding.
• Explains difficult issues and obtains agreement as needed.
• Interacts with unit management on significant matters, often requiring coordinating activities.