60 Lead Management jobs in the Philippines
Lead Management Specialist
Posted 17 days ago
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Job Description
Manage, monitor, and track all incoming leads from multiple channels (website, events, campaigns, referrals, etc.). br>Qualify leads based on predefined criteria and assign them to the appropriate sales personnel.
Ensure all lead information is accurately recorded and updated in the CRM system.
Coordinate with sales teams to ensure prompt lead follow-ups and maximize conversion opportunities.
Analyze lead performance and conversion metrics; identify areas for improvement.
Collaborate with marketing and sales teams to develop effective lead nurturing strategies.
Create and maintain reports and dashboards to provide visibility into lead pipeline health and performance.
Qualifications:
Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field. < r>Minimum of 1–2 years of experience in a lead management, sales support, or CRM-based role. < r>Proficiency in using CRM and ERP platform
Strong written and verbal communication skills.
Analytical mindset with strong attention to detail.
Ability to manage multiple priorities and work effectively in a team environment.
You may send resume at
Team Lead - Assessment Management
Posted today
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Job Description
Typically as HR Operations - Team Lead:
PURPOSE
- Manage the delivery of end-to-end HR Operations support to employees and line managers for a given country.
- Continuously drive up the quality of services and support provided, through operational excellence and process simplification, aimed at improving overall employee experience.
- Lead a team of HR Advisors; growing capability of the team.
ACCOUNTABILITIES
- Ensure efficient services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team
- Ensuring that processes and procedures for the team are in line with policies & guidelines.
- Ensuring KPIs and service metrics are achieved through regular monitoring and proactive intervention where required.
- Provide staff development, supervision, motivation and leadership within the team. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.
- Providing input to streamline processes and procedures within HR Services using best practice, to provide better efficiencies and reduce costs.
- Handling escalated cases, follow up on resolution, inform customer, document and capture learning gained.
- Active participation in various operating/networking HR Services forums within and outside the designated cluster as well as outside HR Services.
- Participate in or lead regional projects aimed at ensuring operational excellence.
- Drive Operational Excellence within own team, and support Continuous Improvement of services/processes within own scope.
- Ensure the team is manages the quality of data being handled, and that the team acts in accordance to Information Compliance and Data Privacy rules.
DIMENSIONS
- Role reports to Country Operations Manager for given country.
- Team comprises primarily of JG7 and below.
This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.
**Disclaimer
PMO Lead Demand Management Consultant
Posted today
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Job Description
- Bachelor’s degree
- At least 5 years experience in Demand and Capacity Management
- At least 5 years of program/portfolio management
- 5+ years of Functional Experience of implementing and managing Demand Management
- Experience in implementing Demand Management as program manager or in any leadership role
- Core leadership competencies
- Must have good communication and presentation skills
- Good analytical and reporting skills
- Demand Management Process with Capacity management
- Familiarization Portfolio management and core business processes
- Worked with MS project online
**Job Description**:
- Maintain in-depth knowledge and expertise of capacity and resource management
- Manage dependencies and forecasting across the portfolio
- Resolve capacity and resource issues encountered
- Discuss details of the problem with users
- Perform systems analysis, makes the functional templates for the programs
- Prepare all related documentation according to the standards/procedures
- Train and assist users in ensuring things are uploaded correctly.
- Manage dependencies and forecasting across the portfolio
- Manage all programs, project and change requests
- Evaluate and gather the requirements of the users.
- Prioritize, against budget, outcomes, and resources.
- Present alternative solutions and the chosen recommendation
- Prepare all related documentation according to the standards/procedures
- Leads and delivers
- Ensures that all project goals are accomplished according to the specifications and business objectives
- Familiar with a variety of concepts, practices, and procedures.
- Leads and directs the work of the project teams
- Stakeholder Management
- Ensures that reporting is provided to the assigned OCs within the agreed SLAs and criteria.
- Builds and maintains business-IT partnership and alignment - all programs and projects, will be complete end to end.
- Team Support
- Ensure effective/efficient coaching
- Take care of the team’s needs by delivering support and training
- Plan, supervise, review and monitor the workload/work outputs of staff
Perform performance appraisals of direct staff
Contract length: 12 months
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Demand and Capacity Management: 5 years (preferred)
- program/portfolio managemen: 5 years (preferred)
- implementing and managing Demand Management: 5 years (preferred)
Construction Management Lead
Posted today
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Job Description
Sr. Site Engineer (Construction Management Lead) assists the Construction Management Projects Head/Manager in the implementation of Construction Management activities such as Time, Cost, Scope and Quality Management. He/She also assists CM Projects Head in the development and improvement of policies and procedures. His/Her duties involve review of Construction Plans, Technical Specifications and Contracts. He/She also ensures timely delivery of Owner Supplied Materials (OSM) and On-boarding of Contractors/Suppliers based on approved Procurement Schedule.
1. Pre-Construction Stage
- Provide technical advisory to Business Unit
- Permits
- List down all required permits and coordinate with Business Unit
- Lead all coordination meeting amongst the project team
- Assist in completion of all permit requirements
- Coordination with Utility Service Providers
- Schedule
- Prepare Construction Schedule
- Initial Schedule
- Detailed Construction Schedule
- Catch-up Schedule
- Design
- Take the lead at Design Development Stage (Engagement of ECM if needed)
- Procurement (Continuous up to Construction Stage)
- Finalize Contract Packaging
- Upon receipt of TOR and Bid Plans from Planning, Prepare all RFPT requirements
- Project Brief with approved Budget - Business Unit
- Matrix of Responsibilities CM
- Master Schedule - SCM/CAD
- Approved Shortlist - SCM/CAD
- Equipment Utilization Schedule CM
- Penalty Matrix CM
- Technical Specifications - Clash free Bid plans
- Terms of Reference TP
- Request Vendor Shortlist
- Purchase Request for Owner-Supplied Materials
- Perform Technical Evaluation
2. Construction Stage
- Secure necessary Permits
- Lead Kick-off Meeting
- Conduct of Regular Construction, Design Coordination, Procurement Meeting
- Weekly Progress Accomplishment Presentation to Business Unit
- RFA and RFI - Coordinate subcontractors queries and submittals with consultants and Business Unit
- Billing
- Evaluate and Process Contractors and Suppliers Progress Billing
- Collate all necessary billing requirements
- Request for payment creation
- Accomplishment Reports, Project Dashboard, and DENR Reports (SMR and SMR)
- Variations
- Issuance of Site Instructions to Contractors
- Evaluation, Reconciliation and Processing of Change Order Form with Attachment
- Endorsement of CO to Contracts Admin and Supply Chain
- Claims and Time Extension
- Review and Evaluation of Construction Delays
- Regular Walkthrough and Inspection with Construction Team
- Punchlisting and Turnover
- Secure all necessary statutory permits such as FSIC, CEI, PTOs, Discharge Occupancy, Project Closeout Asbuilt Plans, O&M Manual, Technical Training, Test & Commissioning Reports
3. Post Construction Stage
- Attend to Clients Defects Concern
- Technical and Financial Closeout
- Lessons Learned Log
Qualifications:
- Licensed Civil Engineer
- At least 5 years managing construction projects
- Proficiency in use of construction project management tool
Construction Management Lead
Posted today
Job Viewed
Job Description
Sr. Site Engineer (Construction Management Lead) assists the Construction Management Projects Head/Manager in the implementation of Construction Management activities such as Time, Cost, Scope and Quality Management. He/She also assists CM Projects Head in the development and improvement of policies and procedures. His/Her duties involve review of Construction Plans, Technical Specifications and Contracts. He/She also ensures timely delivery of Owner Supplied Materials (OSM) and On-boarding of Contractors/Suppliers based on approved Procurement Schedule.
1. Pre-Construction Stage
- Provide technical advisory to Business Unit
- Permits
- List down all required permits and coordinate with Business Unit
- Lead all coordination meeting amongst the project team
- Assist in completion of all permit requirements
- Coordination with Utility Service Providers
- Schedule
- Prepare Construction Schedule
- Initial Schedule
- Detailed Construction Schedule
- Catch-up Schedule
- Design
- Take the lead at Design Development Stage (Engagement of ECM if needed)
- Procurement (Continuous up to Construction Stage)
- Finalize Contract Packaging
- Upon receipt of TOR and Bid Plans from Planning, Prepare all RFPT requirements
- Project Brief with approved Budget - Business Unit
- Matrix of Responsibilities CM
- Master Schedule - SCM/CAD
- Approved Shortlist - SCM/CAD
- Equipment Utilization Schedule CM
- Penalty Matrix CM
- Technical Specifications - Clash free Bid plans
- Terms of Reference TP
- Request Vendor Shortlist
- Purchase Request for Owner-Supplied Materials
- Perform Technical Evaluation
2. Construction Stage
- Secure necessary Permits
- Lead Kick-off Meeting
- Conduct of Regular Construction, Design Coordination, Procurement Meeting
- Weekly Progress Accomplishment Presentation to Business Unit
- RFA and RFI - Coordinate subcontractors queries and submittals with consultants and Business Unit
- Billing
- Evaluate and Process Contractors and Suppliers Progress Billing
- Collate all necessary billing requirements
- Request for payment creation
- Accomplishment Reports, Project Dashboard, and DENR Reports (SMR and SMR)
- Variations
- Issuance of Site Instructions to Contractors
- Evaluation, Reconciliation and Processing of Change Order Form with Attachment
- Endorsement of CO to Contracts Admin and Supply Chain
- Claims and Time Extension
- Review and Evaluation of Construction Delays
- Regular Walkthrough and Inspection with Construction Team
- Punchlisting and Turnover
- Secure all necessary statutory permits such as FSIC, CEI, PTOs, Discharge Occupancy, Project Closeout Asbuilt Plans, O&M Manual, Technical Training, Test & Commissioning Reports
3. Post Construction Stage
- Attend to Clients Defects Concern
- Technical and Financial Closeout
- Lessons Learned Log
Qualifications:
- Licensed Civil Engineer
- At least 5 years managing construction projects
- Proficiency in use of construction project management tool
Team Lead, Workforce Management Real Time
Posted 28 days ago
Job Viewed
Job Description
**What You'll be Doing**
Have a passion to solve work puzzles in real time and mentor others? Are you looking for an opportunity to experience something new each day and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You'll report to the Senior Manager, Workforce Management. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
**During a Typical Day, You'll**
+ Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
+ Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
+ Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done as you play a big part in the associate's development and career mobility
**What You Bring to the Role**
+ Associate degree, technical school or equivalent work experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Consistently mentor, inspire, and support the associate's career mobility
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Customer focused mindset
+ Computer experience
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Ask us about our paid time off (PTO) and wellness and healthcare benefits
+ And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Workforce Management Real Time_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _044HY_
Customer Acquisition Executive - 1 Yr Exp/Iloilo
Posted 21 days ago
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Job Description
oAcquire new accounts, aiming for an average of one account per month. br>oManage the sales administration function, including operational performance reporting and streamlining processes and systems.
oBuild productive and professional relationship with key personnel (stakeholders and executive sponsors) in all customer accounts within the jurisdiction by making periodic visits, understanding specific needs, and identifying new opportunities.
oCoordinate team involvement to meet account performance objectives and exceed customer’s expectations. < r>oAdhere to all Standard Operating Procedures of the department and company rules.
oReport any identified non-conformities promptly.
Qualifications:
oAt least Bachelor's Degree in Business Management/ or equivalent
oAt least one (1) year working experience.
oWith good oral and written communication skills.
oWilling to work for extended hours.
oShows flexibility, can quickly adapt to changes in plans, such as shortened project timelines or new client needs.
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Customer Acquisition Executive - 1 Yr Exp/Davao
Posted 21 days ago
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Job Description
oAcquire new accounts, aiming for an average of one account per month. br>oManage the sales administration function, including operational performance reporting and streamlining processes and systems.
oBuild productive and professional relationship with key personnel (stakeholders and executive sponsors) in all customer accounts within the jurisdiction by making periodic visits, understanding specific needs, and identifying new opportunities.
oCoordinate team involvement to meet account performance objectives and exceed customer’s expectations. < r>oAdhere to all Standard Operating Procedures of the department and company rules.
oReport any identified non-conformities promptly.
Qualifications:
oAt least Bachelor's Degree in Business Management/ or equivalent
oAt least one (1) year working experience.
oWith good oral and written communication skills.
oWilling to work for extended hours.
oShows flexibility, can quickly adapt to changes in plans, such as shortened project timelines or new client needs.
IT Infra End-user & Asset Management Lead
Posted today
Job Viewed
Job Description
The End-User Management & Asset Manager is responsible for overseeing the lifecycle of IT assets and ensuring effective end-user support within an organization. This role involves managing hardware and software assets, optimizing IT inventory, coordinating with service providers, and ensuring compliance with company policies and industry standards. Additionally, the role requires facilitating smooth IT operations for end-users, troubleshooting issues, and improving the overall IT service experience.
End-User Management:
- Act as the primary point of contact for IT-related support and services for end-users.
- Ensure timely resolution of end-user issues, collaborating with IT support teams and vendors as needed.
- Develop and enforce IT policies and procedures to enhance end-user productivity and security.
- Provide training and guidance on IT tools, security best practices, and system usage.
- Monitor service-level agreements (SLAs) for IT support and work to improve user experience.
IT Asset Management:
- Maintain an up-to-date inventory of all IT assets, including hardware, software, and peripherals.
- Track asset lifecycles from procurement to retirement, ensuring optimal utilization.
- Develop and implement asset management policies and procedures.
- Coordinate procurement, deployment, and disposal of IT assets in compliance with company policies.
- Ensure software licenses and subscriptions are managed efficiently to avoid compliance risks.
Vendor & Procurement Coordination:
- Work with vendors and procurement teams to acquire IT assets at optimal cost and quality.
- Evaluate vendor performance and ensure contract compliance.
- Negotiate and manage service contracts for IT support and maintenance
Compliance & Risk Management:
- Ensure IT assets comply with security policies, data protection regulations, and industry standards.
- Conduct periodic audits of IT assets and end-user compliance with security guidelines.
- Implement asset tracking mechanisms to prevent loss, theft, or unauthorized use.
Reporting & Optimization:
- Generate regular reports on asset utilization, maintenance needs, and end-user satisfaction.
- Identify opportunities for cost savings, process improvement, and automation in asset management.
- Recommend technology upgrades and replacements based on lifecycle analysis
TECHNICAL SKILLS:
- Knowledge of IT asset management (ITAM) tools and service management frameworks (e.g., ITIL).
- Experience with ITSM platforms like ServiceNow, BMC Remedy, or similar.
- Understanding of software licensing models and compliance requirements.
- Familiarity with IT procurement processes and vendor management.
Frontline, Collections and Ledger Management Team Lead
Posted today
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Job Description
Job description
The Frontline, Collections and Ledger Management Section Team Lead closely monitors the daily productivity of staffs to ensure that all accounts endorsed for callout will be contacted in all efforts means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis; and timely reports given and made available for the management purposes.
KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:
1. Monitors daily productivity of staffs to ensure that all accounts endorsed for callout are efficiently done through all effort means of contacting the clients and other key objectives are achieved.
2. Provides supervision and side by side trainings to Frontline, Collections and LMS associate to deliver high and quality customer service.
3. Measures the operational performance of the staff and provides necessary training, coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.
4. Coordination with internal Operations unit regarding policies, processes and other concerns related to the unit.
5. Ensure that customer complaints are resolved in a timely and professional manner. In severe/complex cases, he/she has to escalate to Customer Financing - HDMF Head for resolution.
6. Creates, modifies and prepares daily and periodic reports to be used internal to the unit and for the management purposes.
7. Works closely with the Customer Financing - HDMF Head in providing immediate and long term solutions to the problems encountered.