2,692 Lead Analyst jobs in the Philippines

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

You Will Be Responsible For The Following

• Support management decisions making through studies and insights developed through quantitative modeling
• Develop and update rolling forecasts to group-wide stakeholders as business direction and environment change and develop
• Develop recommendations and action plans to help meet and accelerate business objectives
• Co-develop products and plans by working with teams across the company to build and refine business models, business cases for campaigns and products, and unit economics
• Integration of data and information across different departments, such as Credit Risk, Finance, Product, and IT, into accurate, meaningful, and actionable models and studies
• Regular preparation and reporting of metrics and results, with actionable insights and recommendations
• Liaise between teams and translate requirements and information across different departments and management
• Attendance and active participation in regular management meetings where high-level as well as day-to-day decisions are made
• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates

We Are Looking For

• Bachelor's degree in a field with a strong mathematical/finance focus
• Analytical skills and experience: finding the story behind the numbers. A deep mathematical background is a strong plus.
• Working knowledge of accounting principles and financial reports is required; CPA certification is nice to have but not required
• High proficiency with Excel and Google Sheets is a requirement, as well as familiarity with presentation software such as PowerPoint / Google Slides
• Comfort and familiarity with data technologies and platforms such as SQL and loan management systems (LMSes) would be a strong positive
• Capabilities in scripting and programming are not required but will be advantageous
• Exceptional communication skills, with a high degree of professionalism and polish
• Experience working in startups or financial institutions, especially fintech, banks, and lending companies, would be strongly preferred
• An entrepreneurial spirit and a strong sense of initiative are necessary for success

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

Kenvue is currently recruiting for a:

Lead Financial Analyst - Finance Transformation

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future–and yours.

Role reports to:

Finance Transformation Sr. Manager, SDI

Location:

Asia Pacific, Philippines, National Capital, Paranaque

Work Location:

Hybrid

What you will do

The Lead Financial Analyst is responsible for managing the deployment of key transformation initiatives including process alignment, optimization initiatives, and performance tracking, driving towards a best in class finance organization.

Key Responsibilities

• Lead end-to-end project management for all Controllership and other Enterprise Finance transformation initiatives
• Collaborate cross-functionally with key stakeholders to implement optimization initiatives, unlocking efficiencies and driving long-term value.
• Ensure transparency between value levers and impact on targets based on project status and outlook
• Drive visibility to strategic insights and key performance metrics to enable critical business goals
• Lead diligence, documentation and readiness assessments for in-scope deployments, ensuring seamless execution and stakeholder alignment.
• Leverage deployment framework to translate strategic initiative into execution plans with clear roadmaps, designs, and activity models
• Proactively identify any stranded activities and drive alignment and transition plans accordingly
• Provide support to leadership to solution complex issues as they arise and provide recommendations for mitigation
• Lead hypercare support and business continuity plans for key deployments
• Clearly link enablers to finance design and deployments
• Drive transparency to risks and opportunities to plan

What We Are Looking For

Required Qualifications

• A minimum of a bachelor's degree is required, preferably with a major in Finance, Economics, Data Analytics, Accounting or Business Management
• A minimum of 5 years of finance, operations, or related business experience is required.
• Must work well in a dynamic environment, recommend, and implement process improvements, work independently, and manage multiple tasks simultaneously.
• Strong Analytical & conceptual skills and Advanced Microsoft Excel skills are required (i.e., Pivot Tables, Formulas, VLOOKUP functions).
• Ability to analyze complex data and present findings effectively to stakeholders.
• Fluent English proficiency

Desired Qualifications

• Experience with transformations, acquisitions, and divestitures
• Project management experience
• Familiarity with core corporate finance functions
• Excellent written and verbal communication skills, and strong attention to detail and organizational skills

What's In It For You

• Competitive Total Rewards Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More
• Learning & Development Opportunities
• Employee Resource Groups
• Flexible Work Arrangement

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

We are seeking a skilled Data Analyst to join our team. The ideal candidate will have over 5 years of relevant experience with hands-on expertise in SQL programming, and creating insightful visualizations. Knowledge of AWS Redshift or similar databases is essential.Key Responsibilities:Analyse complex data sets to identify trends, patterns, and insights.Develop and implement statistical and machine learning models to solve business problems.Write efficient and optimized SQL queries for data extraction and manipulation.Create interactive and informative visualizations to present data insights.Collaborate with cross-functional teams to understand business requirements and provide analytical solutions.Maintain and optimize existing data pipelines and workflows.Communicate complex data findings clearly and effectively to stakeholders.Required Skills:5+ years of relevant experience in data analysis.Hands-on experience with SQL programming.Proven experience in building statistical and machine learning models.Proficiency in building visualizations using tools like Tableau, Power BI, or similar.Knowledge of AWS Redshift or similar database technologies.Experience working with Databricks.Preferred Skills / Not Mandatory Familiar with R / Python (nice to have)Other Requirements:Excellent communication skills.Strong business analysis capabilities.High attention to detail.Ability to work effectively as a team player or independently as an Individual Contributor (IC).

Qualifications

Graduate

*Employment Type: *
Full-time Employment

*Work Setup: *
100% Onsite

Location:
Eastwood, Libis, Quezon City

Work Schedule:
Night Shift (Following U.S Time Zone)

Salary Package:
To be discussed during recruitment process

Position Overview
We're seeking a
Lead Analyst
who turns complex medical claim data into clear, actionable insights. You'll use SQL, Python, Excel, and Power BI (DAX, Power Query, visuals) to build reliable models and reports—then go beyond dashboards to interpret results, frame the story, and advise decision-makers. This role is hands-on today, with a near-term path to build and lead an analytics team.

Key Responsibilities

• Partner with business leaders to scope questions, define metrics, and translate needs into analytical requirements.
• Design and maintain data models, queries, and ETL/Power Query steps to deliver trustworthy datasets.
• Build, publish, and govern Power BI reports and semantic models; optimize DAX for performance and usability.
• Perform exploratory analyses in SQL/Python (e.g., cohorting, drivers, segmentation, forecasting).
• Turn findings into clear narratives, visuals, and recommendations that influence decisions.
• Establish documentation, QA checks, and data quality guardrails.
• Create reusable analytics assets (measures, templates, views) to speed future work.
• Track and communicate KPIs, trends, and business drivers to stakeholders on a regular cadence.
• Mentor analysts and contribute to the hiring plan, standards, and workflows for a growing team.
• Collaborate cross-functionally (Ops, Finance, Product, Sales, RevOps, IT) to align data definitions and priorities.

Job Requirements

• Bachelor's degree in a quantitative field or equivalent practical experience.
• 5+ years in analytics, BI, or data science with a track record of driving business outcomes.
• Advanced SQL (CTEs, window functions, performance tuning) across large datasets.
• Python for analysis/automation (pandas, numpy; basic visualization and scripting).
• Expert Power BI (DAX, Power Query, data modeling, report design) and strong Excel.
• Proven ability to tell the story behind the data—concise writing, crisp visuals, confident presentation.
• Experience collaborating directly with executives and non-technical audiences.
• Process mindset: documentation, version control, and testing/validation discipline.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At
Citi
, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi
Citibank
serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We're currently looking for a high caliber professional to join our team as
Vice President, Finance Solutions Lead Analyst, - Hybrid
(Internal Job Title:
Finance Solutions Lead Analyst,
C13
) based in Citi Plaza, Taguig City, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Business Architecture & Transformation Analyst is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering the application thereof in their own duties. The applicant will support firmwide financial, capital, and risk reporting efforts focused on the measurement and management of capital adequacy, financial projections, and interest rate risk on Citi's proprietary forecasting platform, RUBY. The analyst will serve as a recognized technical and operational authority for the business on all aspects of user interaction in the various monthly and quarterly production processes. Strong subject matter familiarity with Financial Forecasting and Interest Rate risk is required. This includes discounted cashflow analysis, EVE, EVS, IRE, market interest rate indexes and shocking methodologies thereof.

Additional subject matter familiarity with general financial planning and risk concepts is also desired in the following fields: transfer pricing, balance sheet management, intercompany transactions, and overall financial planning paradigms. Much of this work will require a high level of comfort with data analysis in SQL and eventually, Python based tools.

The candidate should have developed communication and diplomacy skills are required to guide, influence, and convince subject matter experts or risk managers. This includes those who do not have the same level of technical, operational, or platform insight. The analyst will be expected to work with technology partners to drive the reduction of manual operational processes, find efficiencies and scope for automation, as well as establish rigorous controls where needed. The analyst will provide advice and counsel related to the technology and operations of the business as part of ongoing development priorities and as Citi continues to develop its forecasting architecture.

In this role, you're expected to:

• Assists in the monthly Interest Rate Risk and quarterly PPNR production cycles
• Works to closely coordinate activities across workstreams on the RUBY platform including Interest Rate Risk, Stress Testing, and Financial Planning
• Provides SMEs with a trusted operational resource to investigate potential issues and test upcoming developments; uses data analysis and critical thinking to investigate problems, propose root causes, and work with technology partners to implement a solution
• Works closely with technology partners to scope, resource, and develop new platform functionalities and refine existing calculation methodologies
• Creates and maintains documented processes and procedure for purposes of user training and auditability of monthly processes
• Becomes a trusted resource for FP&A, Capital Planning, Treasury and Risk partners to liaise with on critical regulatory deliverables
• Ability to deliver multiple, high priority deliverables and work closely with a variety of highly time sensitive consumers
• Works to develop, train, and motivate junior staff

As a successful candidate, you'd ideally have the following skills and exposure:

• 6 - 10 years of relevant experience, within the financial services industry preferred
• Strong knowledge of interest risk related concepts such as duration, convexity, IRE, EVE, and discounted cash flow valuation
• Strong knowledge of market interest rate indexes and impact to banking balance sheet
• High degree of comfort with data analysis tasks using SQL database tools
• Developed communication skills; ability to present complex fact patterns to seniors using clear and concise language
• Developed understanding of balance sheet management and financial planning essentials: intercompany transactions, transfer pricing, equity credits, financial forecasting
• Basic familiarity with econometric modeling
• Basic familiarity with Python or other programming languages desired

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group:
Finance

Job Family:
Fin Solutions Dsgn & Implement

Most Relevant Skills
Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We're currently looking for a high caliber professional to join our team as Vice President, Finance Solutions Lead Analyst, - Hybrid (Internal Job Title: Finance Solutions Lead Analyst, C13) based in Citi Plaza, Taguig City, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Business Architecture & Transformation Analyst is a strategic professional who stays abreast of developments within their own field and contributes to directional strategy by considering the application thereof in their own duties. The applicant will support firmwide financial, capital, and risk reporting efforts focused on the measurement and management of capital adequacy, financial projections, and interest rate risk on Citi's proprietary forecasting platform, RUBY. The analyst will serve as a recognized technical and operational authority for the business on all aspects of user interaction in the various monthly and quarterly production processes. Strong subject matter familiarity with Financial Forecasting and Interest Rate risk is required. This includes discounted cashflow analysis, EVE, EVS, IRE, market interest rate indexes and shocking methodologies thereof.

Additional subject matter familiarity with general financial planning and risk concepts is also desired in the following fields: transfer pricing, balance sheet management, intercompany transactions, and overall financial planning paradigms. Much of this work will require a high level of comfort with data analysis in SQL and eventually, Python based tools.

The candidate should have developed communication and diplomacy skills are required to guide, influence, and convince subject matter experts or risk managers. This includes those who do not have the same level of technical, operational, or platform insight. The analyst will be expected to work with technology partners to drive the reduction of manual operational processes, find efficiencies and scope for automation, as well as establish rigorous controls where needed. The analyst will provide advice and counsel related to the technology and operations of the business as part of ongoing development priorities and as Citi continues to develop its forecasting architecture.

In this role, you're expected to:

• Assists in the monthly Interest Rate Risk and quarterly PPNR production cycles
• Works to closely coordinate activities across workstreams on the RUBY platform including Interest Rate Risk, Stress Testing, and Financial Planning
• Provides SMEs with a trusted operational resource to investigate potential issues and test upcoming developments; uses data analysis and critical thinking to investigate problems, propose root causes, and work with technology partners to implement a solution
• Works closely with technology partners to scope, resource, and develop new platform functionalities and refine existing calculation methodologies
• Creates and maintains documented processes and procedure for purposes of user training and auditability of monthly processes
• Becomes a trusted resource for FP&A, Capital Planning, Treasury and Risk partners to liaise with on critical regulatory deliverables
• Ability to deliver multiple, high priority deliverables and work closely with a variety of highly time sensitive consumers
• Works to develop, train, and motivate junior staff

As a successful candidate, you'd ideally have the following skills and exposure:

• 6 - 10 years of relevant experience, within the financial services industry preferred
• Strong knowledge of interest risk related concepts such as duration, convexity, IRE, EVE, and discounted cash flow valuation
• Strong knowledge of market interest rate indexes and impact to banking balance sheet
• High degree of comfort with data analysis tasks using SQL database tools
• Developed communication skills; ability to present complex fact patterns to seniors using clear and concise language
• Developed understanding of balance sheet management and financial planning essentials: intercompany transactions, transfer pricing, equity credits, financial forecasting
• Basic familiarity with econometric modeling
• Basic familiarity with Python or other programming languages desired

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

-

Job Family Group:

Finance

-

Job Family:

Fin Solutions Dsgn & Implement

-

Time Type:

-

Most Relevant Skills

Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Job Title: Overhead lead analyst

Reports To: Overhead COE Regional Lead

Department: Financial Planning & Analysis (FP&A)

Context/Scope: Financial Planning and Analysis (FP&A) Experience Tower is part of Global Business Operations and covers a set of planning, forecasting & analytical activities that support business decisions and help understanding of overall financial health by combining financial, operational and external data in one place. It involves supporting strategic planning, leading Annual Operating Planning (AOP), supporting landing, managing performance analysis, and generating insights on strategic market and regional level. Tower responsibilities also include ensuring timely, accurate, standardized reporting combined with value-added analysis. Fast and sharp insights to understand what factors drive business performance with the aim to devise early warning signals to better anticipate risks and help identify growth opportunities, support quick & accurate decision making and act as excellent business partners to achieve financial goals.

Leadership

Responsibilities: The overhead lead analyst's main responsibility is to build strong relationship with market senior stakeholders and to lead the Overhead Agenda being responsible for Annual Planning, O&R, Actual reporting and variance analysis. It is expected to generate insights into issues quickly, to prioritize effectively and develop solutions that drive the business forward. The overhead lead analyst will actively work with other departments, other markets' business partners, COE Regional and Global Lead and OH GPO to improve way of working and to add value to the business.

Adhering to the Capabilities:

Be Authentic

• Stands for what is right and important and does what they say without exception, demonstrating the kind of integrity that inspires others

• Builds and sustains trust through real relationships, challenging effectively wherever necessary

Find Solutions

• Think of the future, anticipate trends and opportunities.

• Generate ideas and move them to action.

• Develop and apply a great understanding of the business.

Connect to (Company) Purpose

• Understand the (Company) Purpose

• Show pride in (Company)

Create conditions for people to succeed

• Builds alignment; committed to outstanding teamwork

• Provides the context for others to own the outcome Consistently Deliver Great Performance

• Finds solutions, influences delivery of results for the business

• Judging when or where to intervene

Grow yourself

• Develop self-awareness, know own strengths and development needs

• Grow capability and experience.

• Look for and respond to feedback

Purpose of Role:

1. Takes full responsibility for the day-to-day management of overheads with adherence to the internal control procedures.

2. Supports stakeholders to understand overheads and issues, ensure the financial implications of these are captured correctly in the financial and statutory statements.

3. Support stakeholders through value-add analysis, understanding movements in overheads, root cause of issues/business reasons behind variances and accurate presentation of Opportunities & Risks.

4. Ensures that queries from stakeholders are dealt promptly and courteously.

5. Ensures smooth and accurate month end closes and maximize benefits of globalized system processes.

6. Contribute with ideas, energy, enthusiasm and support to the continuous improvement of Overhead processes.

7. Ensures that Overhead policies and procedures are understood and followed.

8. Supports the internal and external audits.

Top 3-5

Accountabilities:

The overhead lead analyst is responsible for providing decision support and taking ownership for Overheads including:

1. High quality stakeholder management

2. Act like an owner to manage overhead costs proactively and with a long-term perspective and with a focus to improve processes.

3. Lead the annual planning, deliver monthly reporting/causals/analysis and actively work/collaborate with budget holders/functions (HR/Legal/etc) with a focus on accuracy. 4. Ensures early visibility of gaps, risks & opportunities and any contingencies are shared and reviewed when addressing gaps, coupled with actions defined leading to the right outcomes.

4. Ensures that financial processes are undertaken accurately, efficiently, on time and that the surrounding internal control procedures are strictly adhered.

Qualifications and Experience

Required:

· Degree educated in relevant finance / accounting/ business

· 4-6 years' experience in controlling area

· Experience working within an international / multicultural environment

· Solid finance knowledge with experience in FP&A and cost controlling · Fluent English knowledge

· Strong Excel knowledge and solid tech knowledge (e.g. SAP, PowerBI) For the above reason successful candidates should have a combination of skills like:

· Strong analytical skills to be able to see and understand the big picture and deliver high level message.

· Strong interpersonal and communication skills who maintains great relationship with key stakeholders.

· Customer focus - with ability to effectively prioritize issues and build on knowledge and experience when making decisions in own area of responsibility.

· Good problem-solving skills.

· Proactivity - in managing owned area with a long-term perspective.

· Trust - Deliver on promises and takes ownership of delivering on promises.

· Integrity – maintains integrity and generates trust in others across a range of situations.

· Curiosity - reflect a strong personal commitment to consumers, customers and Brands.

We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client's voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

Job Description

Responsibilities:

Content Leadership:

• Collaborate with stakeholders to gather, analyze, and document their existing processes.
• Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.
• Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
• Create and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.
• Standardize content style and ensure adherence to brand guidelines.
• Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
• Collaborate with cross-functional teams to align on content initiatives and overall business goals.
• Stay up to date on industry trends and best practices in knowledge management.

Client Advisory & Engagement:

• Act as a trusted advisor to clients on knowledge management strategies and practices.
• Offer insights and recommendations for improving KM processes.

• Build strong relationships with clients to drive adoption of best practices.

• Serve as the primary point of contact for client engagements related to process documentation and knowledge management.

• Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.
• Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.

Strategic Planning:

• Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
• Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.

Content Creation and Quality Assurance:

• Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.
• Standardize content style and ensure adherence to brand guidelines for all content.
• Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.
• Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
• Collaborate with the client to fine-tune expectations and writing styles, if needed.
• Create and maintain thorough reports for relevant stakeholders.

Qualifications

• Bachelor's degree in any stream or related field.
• C1 proficiency mandatory.
• Bachelor's/Master's degree in English literature and journalism would be an added advantage.
• At least 3-4 years of experience in content creation and/or content management.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in using content management systems (CMS) based software.
• Well versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
• Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
• Proven track record of successfully managing client relationships and delivering high-quality advisory services.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

About The Role
We are seeking an
Analyst with a Team Lead Focus
to drive operational excellence, strengthen team performance, and optimize processes. In this role, you will combine technical expertise in CRM systems with leadership and mentorship skills, playing a key role in enhancing customer experiences and preparing for future supervisory responsibilities.

Location:
Remote (US-based preferred; qualified nearshore/offshore candidates welcome)

Engagement Type:
Full-Time

Reports To:
CEO

Key Responsibilities
Team Leadership & Mentorship

• Act as the primary mentor for a team of Elevation Professionals and Specialists.
• Lead weekly check-ins to review progress, address challenges, and set team priorities.
• Provide structured coaching to support QA outcomes and skill development.
• Serve as the escalation point for client or team challenges, ensuring timely resolution.

CRM Optimization & Management

• Oversee deployment, configuration, and optimization of CRM platforms (Zendesk, Gorgias, Shopify).
• Conduct regular audits of CRM workflows and implement efficiency-driven improvements.
• Ensure seamless integrations with third-party tools (e.g., ShipStation, inventory systems).
• Develop scalable solutions to streamline operations and reduce recurring issues.

Quality Assurance & Reporting

• Lead QA evaluations and provide actionable feedback to uphold service standards.
• Analyze QA data to identify performance trends, coaching opportunities, and process gaps.
• Generate and present bi-weekly performance reports with insights and recommendations.
• Establish benchmarks and monitor adherence to KPIs and organizational goals.

Process Development & Documentation

• Create and maintain SOPs, workflows, and CRM configuration documentation.
• Identify operational gaps and design scalable, practical solutions.
• Build a knowledge-sharing framework to support team consistency and learning.

Training & Development

• Design and deliver monthly training sessions on CRM best practices, QA, and customer experience.
• Support onboarding to ensure quick ramp-up and smooth integration of new hires.
• Facilitate workshops and collaborative sessions to encourage cross-team knowledge sharing.

Performance Metrics
Success in this role will be measured by:

• Team Performance – QA improvements, team growth, and accountability.
• CRM Efficiency – Reduction in recurring issues and streamlined workflows.
• Customer Satisfaction – Positive trends in CSAT/NPS.
• Training Effectiveness – Strong outcomes from post-training assessments and feedback.
• Process Optimization – Documented improvements and quarterly optimization projects.

Expectations & Deliverables

• Act as the primary team lead aligning team performance with company goals.
• Deliver bi-weekly performance reports with actionable insights.
• Maintain comprehensive CRM and process documentation.
• Lead mentorship initiatives and monthly training sessions.
• Drive at least one process optimization project per quarter.

Requirements

• Proven expertise in CRM platforms (Zendesk, Gorgias, Shopify).
• Strong analytical and problem-solving skills; data-driven approach.
• Excellent communication and collaboration skills.
• Demonstrated leadership and mentoring capabilities.
• Commitment to continuous learning and operational improvement.

Additional Information

• Duration: Ongoing, with quarterly performance reviews.
• Location: Remote/Hybrid (US-based preferred, nearshore/offshore considered).
• Reporting Line: Direct to CEO.