11 Lazada jobs in the Philippines

JOB SUMMARY: The Fulfillment Associate (Claims) will manage the claims process from order receipt to resolution, ensuring customer satisfaction and high service standards. This role requires attention to detail, knowledge of e-commerce fulfillment and claims handling, and strong customer service skills. The specialist will work across multiple platforms to efficiently resolve customer issues and maintain accurate claim documentation.

RESPONSIBILITIES:

• Investigate and resolve claims related to returns, damages, missing items, or delivery issues, ensuring prompt and accurate handling according to company policies.
• Process and fulfill customer orders while tracking any associated claims, such as damaged goods or incorrect items.
• Work closely with customer service, warehouse, and logistics teams to resolve claims efficiently, ensuring effective communication across departments to identify root causes and implement corrective actions.
• Monitor inventory levels and adjust records to reflect returned or damaged products, communicate with the Accounting department to ensure accuracy for all claims-related transactions.
• Handle returns and exchanges arising from claims, processing refunds, replacements, or adjustments as necessary, and updating inventory records accordingly.
• Interact with customers via email, chat, or phone to resolve claims-related issues, ensuring a positive experience and prompt resolution.
• Maintain accurate records of all claims, documenting issues, resolutions, and outcomes. Prepare reports on trends, resolution times, and recurring issues.
• Analyze claims data to identify trends and recommend improvements to reduce the frequency of claims and streamline the overall fulfillment process.
• Generate and submit regular reports on claims, resolutions, and customer feedback to management for decision-making.
• Assist with additional responsibilities related to claims management or fulfillment as needed to support team and company goals.

QUALIFICATIONS:

• Bachelor's Degree in any field; experience in claims management, e-commerce, or logistics is a plus.
• Proven experience in claims handling, order fulfillment, or customer service within an e-commerce environment.
• Proficiency in using platforms such as Lazada, Shopee, TikTok Shop, and Shopify Seller Center.
• Experience with inventory management systems and the ability to adjust records based on returns, damages, or claims.
• Strong attention to detail and the ability to identify discrepancies in claims, order fulfillment, and inventory.
• Strong negotiation skills to resolve claims, returns, and disputes, including engaging with platform key account managers to secure favorable outcomes for both customers and the company.
• Excellent communication skills, both written and verbal, with the ability to professionally interact with customers, vendors, and internal teams.
• Ability to stay calm and professional when addressing customer concerns or disputes.
• A proactive approach to problem-solving and process optimization.
• Analytical mindset for tracking claims data and suggesting improvements.
• Strong time management and organizational skills to handle multiple claims in a fast-paced environment.

BENEFITS:

• Competitive packages
• Government-mandated contributions
• 13th Month Pay
• Sick Leaves and Vacation Leaves upon hiring

PERKS:

• HMO
• Merit-based incentives
• Employee discount

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Work Location: In person

Can handle Shopee and Lazada Account by doing product listing and joining campaign.

Job Type: Full-time

Pay: Php19, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Responsibilities:

• Handling of e-commerce accounts such as Lazada, Shopee, TikTok, etc.
• Update and maintain product listings, descriptions, images, pricing, and promotional content.
• Monitor inventory levels and coordinate with supply chain/logistics teams to ensure product availability.
• Handle customer service queries and support related to online orders, returns, and technical issues.
• Managing live online chat and customer support.

Qualifications:

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• 1- 2 years experience in handling e-commerce and online sales.
• Proficiency in handling Lazada, Shopee, Tiktok and FB Marketplace
• Knowledgeable in e-commerce campaigns.
• Knowledgeable in SKU.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

EasyCommerce provides Lazada/Shopee Processor to the top brands in the Philippines.

EasyCommerce helps brands craft and execute e-commerce strategies to gain market shares and achieve sustainable revenues.

This full-time role is based in Mandaluyong City on a full-time on-site work arrangement.

Responsibilities:

• Handle and manage Lazada/Shopee seller center.
• Handle and manage clients' accounts.
• Handle and manage accounts inventory records.
• Download and consolidate orders.
• Other tasks that may be assigned .

Qualifications:

• Written and verbal communication skills
• Organization skill and time management skills
• Account management
• Knowledgeable in VLOOKUP and PIVOT

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Work Location: In person

Job Summary:

We are seeking a reliable and experienced E-Commerce Shop Operator to manage our shop. The Shop Operator will be responsible for overseeing day-to-day operations, managing inventory, ensuring customer satisfaction, and handling overall chat support.

Responsibilities:

• Manage and oversee all aspects of the store's operations
• Upload and update the new product listing
• Managing inventory of the shop
• Responsible for campaigns and promotion tools
• Ads strategy and data analyze
• Tracking competitor pricing
• Follows up on late shipments, and ensures the shop order fulfillment rate.

Requirements:

• Has shop operation experience in Lazada, Shopee and Shopify
• Knows how to use promotional tool
• Knows how to join the campaign
• Knows Stock Management
• Familiar with ERP to process orders
• Has customer service skills and is able to provide high-quality customer service.
• Strong communication skills, working under pressure, multi-tasking ability
• Strong execution ability, self-driven, study the facts, and data, and pushes

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Pay raise

Education:

• Bachelor's (Preferred)

Experience:

• LAZADA/SHOPEE SHOP OPERATORS: 2 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Job Description

• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Hands-on experience in managing and maintaining e-Commerce websites/portals like Shopee, Lazada, and Tiktok
• Be a subject matter expert for assigned product categories.
• Ability to multitask and meet deadlines while maintaining attention to detail.

Requirements

• Excellent communication and collaboration skills.
• BS degree in Marketing or relevant field.
• Minimum of 2+ years experience in e-Commerce business.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• On-site parking

Work Location: In person

We are looking for an Online Handler

• Qualifications:

• Senior High Grad or College Level

• With at least 1 year experience in online handling such as Lazada, Shopee, TikTok, FB and other online platforms.
• Ability to meet and exceed sales qouta.
• Excellent interpersonal skills.
• Social media savvy and aware of current online trends.

• Ability to work indepently or as a team.

• Responsibilities

• Manage and optimize product list in Lazada, Shopee, TikTok, and Fb

• Handle customers' inquiries, feedback, complaints in professional manner
• Update stock levels and product prices to maintain competitiveness
• Develop strategies to increase sales, improve visibility, and boost product performance.
  
  -Upload and update SKUs, product listings, and pricing across platforms

Job Type: Full-time

Pay: From Php695.00 per day

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Senior High School (Preferred)

Experience:

• Online Handler: 1 year (Required)

Work Location: In person

Expected Start Date: 09/01/2025

Online Marketplace Sales Executive is the point person for day-to-day operations on the online platform. He is responsible for the following tasks:

• Online store operations
• Order fulfilment monitoring
• Finance and inventory reconciliation
• Sales target of each online platform
• Marketplace sales analysis and market prospecting
• SKU display and availability
• Campaign execution

Qualifications:

• Must possess a college degree preferably in Sales & Marketing, eCommerce, IT, or Business,
• With at least 1 to 2 years relative work experience in the fields of eCommerce or sales,
• With excellent communication and interpersonal skills, strong analytical skills, detail oriented, and organized.

Working conditions:

• Mondays to Fridays
• Fulltime Onsite