6,197 Language Support jobs in the Philippines

Job Summary:

The Soft Skills Trainer is responsible for designing, implementing, and delivering effective soft skills training programs to enhance employees' interpersonal skills, communication, teamwork, leadership, problem-solving, and customer service capabilities. This role focuses on equipping team members with essential skills that improve workplace interactions and contribute to a positive company culture.

Key Responsibilities:

• Training Program Development: Design and develop soft skills training programs and materials, including presentations, activities, and assessments, tailored to various skill levels and job functions.
• Workshop Facilitation : Conduct training sessions and workshops on topics such as communication, emotional intelligence, conflict resolution, time management, adaptability, and team building.
• Coaching and Mentoring : Provide one-on-one coaching and mentoring to employees who need additional support in developing specific skills.
• Assessment and Evaluation: Create and administer assessments to gauge learning outcomes and provide feedback to trainees. Adjust programs based on participant feedback and performance data.
• Continuous Improvement: Collaborate with department heads and HR to identify skill gaps and enhance training offerings to meet organizational goals.
• Documentation and Reporting : Maintain detailed records of training activities, evaluations, and progress. Provide regular reports on training outcomes and areas for improvement.

Qualifications:

• Bachelor's degree in Psychology, Human Resources, Communications, or a related field. Certification in Training and Development or similar credentials is a plus.
• Minimum of 2-3 years of experience in soft skills training, corporate training, or a similar role.
• Strong communication and interpersonal skills
• Ability to engage and motivate participants
• Excellent presentation and facilitation skills
• Proficient in instructional design and training development
• Analytical and problem-solving skills to assess program effectiveness and employee needs
• Knowledge of e-learning platforms and virtual training tools is a plus
• Must be willing to work on a hybrid setup in Ortigas, Pasig City.

Job Type: Full-time

Work Location: In person

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Minimum Requirements:

• At least High School Graduate with diploma/certificate
• Willing to work full-time and in shifting schedule( No part-time )
• Average to excellent English communication skills
• Computer literate and with good web navigation skills
• Can START ASAP

Main Job Tasks and Responsibilities:

* answer calls

* handle customer inquiries

* provide customers with product and service information

* process booking

* follow up customer calls where necessary

* document all call information according to standard operating procedures

We provide HIGH PAY+ bonuses + allowances + incentives to qualified applicants Our company have various branches that will definitely be accessible all throughout Manila and Metro CEBU

Fresh Grads, Undergrads and HS Grads Welcome

Excellent Benefits Await You:

1. Generous Cash Allowances

2. Comprehensive Health Care Coverage and Life Insurance

3. Competitive Pay and Salary Package

4. Career Advancement Opportunities

5. Fun employee events and Activities

6. Non-taxable allowances

7. Night Differential

8. Incentives (Performance & Attendance Bonus, etc.)

The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

• Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

• Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

• Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

• Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

• Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

• Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

• At least two (2) years in a corporate role within the BPO industry
• At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.
• Bachelor's Degree preferred
• Strong Communication and Interpersonal Skills
• Strong Organizing Skills
• Exposed to Adult Learning Principles and Practices
• Advanced Instructional Design Skills
• Advanced Report-Writing Capability and Data Storytelling
• Basic Facilitation and Presentation Abilities
• Adaptability and Flexibility
• Patient and Enthusiastic
• Resilient and Open to Learning
• Reliable and Professional
• Must be willing to work on a hybrid setup in Ortigas, Pasig City.

The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

• Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

• Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

• Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

• Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

• Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

• Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

• At least two (2) years in a corporate role within the BPO industry
• At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.
• Bachelor's Degree preferred
• Strong Communication and Interpersonal Skills
• Strong Organizing Skills
• Exposed to Adult Learning Principles and Practices
• Advanced Instructional Design Skills
• Advanced Report-Writing Capability and Data Storytelling
• Basic Facilitation and Presentation Abilities
• Adaptability and Flexibility
• Patient and Enthusiastic
• Resilient and Open to Learning
• Reliable and Professional
• Must be willing to work onsite in Ortigas, Pasig City.

The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

• Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

• Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

• Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

• Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

• Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

• Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

• At least two (2) years in a corporate role within the BPO industry
• At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.
• Bachelor's Degree preferred
• Strong Communication and Interpersonal Skills
• Strong Organizing Skills
• Exposed to Adult Learning Principles and Practices
• Advanced Instructional Design Skills
• Advanced Report-Writing Capability and Data Storytelling
• Basic Facilitation and Presentation Abilities
• Adaptability and Flexibility
• Patient and Enthusiastic
• Resilient and Open to Learning
• Reliable and Professional
• Must be willing to work on a hybrid setup in Ortigas, Pasig City.

Job Type: Full-time

Work Location: In person

We are seeking individuals with excellent communication skills to join our growing team in Cebu City This is your opportunity to build a rewarding career in customer service, where you'll play a key role in assisting clients and delivering outstanding support. HS and SHS graduates are welcome to apply—what matters most is your passion for helping people and your ability to communicate effectively.

As part of our team, you will handle customer concerns through calls, chat, or email, ensuring inquiries are addressed with clarity and professionalism. You will provide accurate information, resolve issues efficiently, and create positive customer experiences that build trust and satisfaction. Training will be provided to help you succeed in your role.

We're looking for detail-oriented, enthusiastic individuals who are eager to learn and grow. If you have the drive to succeed and the confidence to engage with customers, this role is the perfect stepping stone for your career. Apply today and be part of our Cebu team

NOTE: This is an on-site role in Cebu City. No virtual interviews. Applicants must be ready to work on-site and follow health protocols.

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we'd love to have individuals who can be a culture add to our team

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an exceptional team member to join our Customer Support team as a Mandarin Language Customer Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work a regular shift during US hours.

Day in the Life

Customer Support

• You will be the primary point of contact for our Mandarin customers via phone, email, and chat, addressing a broad range of issues and requests related to our products.
• Promptly and accurately respond to customer needs as measured by:  a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
• Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Proactively check in with clients until the issue is resolved
• Actively participate in initiatives that drive the growth of the company such as assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.

Customer Success

• You will partner with the Success team with tasks to get clients set up and make any modifications that clients request to fully take advantage of our platform
• You will help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs

Who You Are

• Have a long-term vision of working and growing with a Silicon Valley based technology startup. Comfortable with adapting to ever changing processes and making recommendations to improve such.
• 1 to 3 years experience as a Customer Support Specialist or similar CS role
• Must be fluent in Mandarin and English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
• Must have Phone Support experience
• Must have experience using help desk software and remote support tools
• Must be willing to work following the US time zone
• Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results.
• Must be willing to attend occasional in-person meetings in Metro Manila

Know More About Workstream