1,353 l3 Support jobs in the Philippines

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the "We Code Success" principle, we prioritize the success of our clients, consultants, and partners.

About project:

We are looking for a L3 Application Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

Responsibilities:

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution;
• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path;
• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis;
• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs;
• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue;
• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process;
• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures;
• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement;
• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes;
• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues.

Requirements:

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues;
• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Strong proficiency in C# / .NET, including backend application development and debugging;
• Hands-on experience with ReactJS for building and maintaining front-end components;
• Familiarity with AngularJS and TypeScript for maintaining and enhancing legacy front-end solutions;
• Proficiency with Visual Studio and VS Code as development environments;
• Knowledge of Git and Gitflow workflows for version control and collaborative development;
• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management;
• Ability to handle application support activities in alignment with current user specifications and operational requirements;
• Capability to translate user requirements into effective program code while ensuring maintainability and scalability;
• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions.

Nice to have:

• Experience in business domain processes, providing industry-specific context to technical solutions;
• Exposure to Micro Frontend Architecture for modular, scalable application design;
• Familiarity with Bootstrap, CSS, and for UI and backend enhancements;
• Experience working with Azure Functions for serverless application development;
• Background in unit testing using frameworks like Cypress and Jest;
• Ability to write and maintain clear, concise technical documentation for both development and support purposes.

We offer:

• Salary for work amounting to 70,000 – 75,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 monthly de minimis non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee

Please be advised that we will only contact selected candidates

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the "We Code Success" principle, we prioritize the success of our clients, consultants, and partners.

About project:

We are looking for a L3 Application Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

Responsibilities:

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution;
• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path;
• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis;
• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs;
• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue;
• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process;
• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures;
• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement;
• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes;
• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues.

Requirements:

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues;
• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Strong proficiency in C# / .NET, including backend application development and debugging;
• Hands-on experience with ReactJS for building and maintaining front-end components;
• Familiarity with AngularJS and TypeScript for maintaining and enhancing legacy front-end solutions;
• Proficiency with Visual Studio and VS Code as development environments;
• Knowledge of Git and Gitflow workflows for version control and collaborative development;
• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management;
• Ability to handle application support activities in alignment with current user specifications and operational requirements;
• Capability to translate user requirements into effective program code while ensuring maintainability and scalability;
• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions.

Nice to have:

• Experience in business domain processes, providing industry-specific context to technical solutions;
• Exposure to Micro Frontend Architecture for modular, scalable application design;
• Familiarity with Bootstrap, CSS, and for UI and backend enhancements;
• Experience working with Azure Functions for serverless application development;
• Background in unit testing using frameworks like Cypress and Jest;
• Ability to write and maintain clear, concise technical documentation for both development and support purposes.

We offer:

• Salary for work amounting to 70,000 – 75,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 monthly de minimis non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee

Please be advised that we will only contact selected candidates

Country: Philippines | Work Location: Alabang, Mantinlupa

Salary: 70,000 – 75,000 PHP

We are looking for a L3 Application Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

Responsibilities

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution;
• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path;
• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis;
• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs;
• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue;
• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process;
• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures;
• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement;
• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes;
• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues.

Requirement

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues;
• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Strong proficiency in C# / .NET, including backend application development and debugging;
• Hands-on experience with ReactJS for building and maintaining front-end components;
• Familiarity with AngularJS and TypeScript for maintaining and enhancing legacy front-end solutions;
• Proficiency with Visual Studio and VS Code as development environments;
• Knowledge of Git and Gitflow workflows for version control and collaborative development;
• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management;
• Ability to handle application support activities in alignment with current user specifications and operational requirements;
• Capability to translate user requirements into effective program code while ensuring maintainability and scalability;
• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions.

Nice to have

• Experience in business domain processes, providing industry-specific context to technical solutions;
• Exposure to Micro Frontend Architecture for modular, scalable application design;
• Familiarity with Bootstrap, CSS, and for UI and backend enhancements;
• Experience working with Azure Functions for serverless application development;
• Background in unit testing using frameworks like Cypress and Jest;
• Ability to write and maintain clear, concise technical documentation for both development and support purposes.

We Offer

• Salary for work amounting to 70,000 – 75,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 de minimis monthly non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee

Please be advised that we will only contact selected candidates

What to Know Before Applying?

We have a tight-knit team, creating some of the best work of their lives. We're always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you're passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.

Are you interested?

1

Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process
that applies to you.

2

This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.

3

After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.

Why Join Directio?

Innovative Projects

Work on cutting-edge projects that challenge and inspire you.

Career Growth

Access to continuous learning and development opportunities.

Supportive Environment

Join a collaborative team that values your contributions.

Competitive Benefits

Enjoy a comprehensive benefits package that supports your well-being.

Flexible Work Arrangements

Enjoy a healthy work-life balance with options for remote work and flexible hours.

Supportive Leadership

Benefit from approachable and supportive leaders who are committed to your success and development.

One of our clients, an IT service provider, is currently looking for a L3 Application Support with a focus in Data Engineering who can join their dynamic team in Manila or Cebu.

Working set-up: Hybrid

Working sched: Rotating shift

Job responsibilities:

• Maintain and enhance existing data pipelines and workflows in GCP using BigQuery, Dataflow, Dataproc, Composer, Pub/Sub, and DBT
• Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.
• Design and implement data models and transformations in BigQuery using DBT
• Monitor and troubleshoot data jobs and orchestrations using Cloud Composer (Airflow).
• Ensure secure and compliant data access using IAM roles and policies
• Maintain interactive dashboards and reports using Power BI
• Collaborate with cross-technical teams to address any issues or problems
• Perform root cause analysis and resolution of data issues in production environments
• Document data flows, architecture, and operational procedures
• Participate in incident management, change requests, and continuous improvement initiatives

Job qualifications:

Must Have Skill(s):

• 5 + yrs experience in AMS or Application Support roles
• At least 2 yrs hands-on experience in Level 3 capacity
• Strong hands-on experience with (at least 1 to 3 of the lists below)

o IICS (Mapping, task flows, parameterization)

o SAP BODS (ETL Design, job optimization)

o SAP BW (data extraction, modeling and reporting)

o Power BI (Dax, Power Query, gateway configuration)

o Wherescape RED or 3D (automation, metadata- driven development)

o DBT (modeling, testing, documentation)

o BigQuery (SQL, partitioning, clustering, cost optimization)

• Proficiency in SQL, Python and Data Modeling
• Familiar with Data Engineer on GCP
• Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent
• Excellent communication, stakeholder engagement and problem-solving skills

Let Drake help you with your career. Apply now

JOB DESCRIPTION

Position Title: L3 Application Support (Full Stack)

Location: Alabang Muntinlupa

Work setup: Hybrid

Shift: Mid Shift

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

Requirements:

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and

troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident

Management, Problem and Change Management

● Experience in business domain processes is preferred but not required

e. Work hours and working conditions

● To provide and deliver solutions within the defined timeline across regions, may need

to go on different shifts or extended working hours.

● Some days may be heavy while others may be light. Longer hours may be required

when a need arises.

● May require travel to other sites.

Roles and responsibilities

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

Note: Interested candidate can directly reach out

Job Summary

• Acts as the last level of application support, performing deep analysis, troubleshooting, and code/data modification.
• Ensures system stability and quality by resolving incidents, preventing problems, and implementing service improvements.
• Leads projects, communicates directly with end customers, and ensures adherence to SOPs and SLAs.

Key Responsibilities

• Incident Management: Resolve escalated issues from L2 support, perform root cause analysis, provide workarounds/solutions, and ensure timely resolution of critical (P1) incidents.
• Problem Management: Identify, analyze, and implement corrective or preventive solutions; document RCA and actions taken.
• Change Management: Evaluate and implement change requests, code enhancements, and improvements following best practices.
• Customer Service: Maintain strong client relationships, ensure satisfaction, and provide proactive updates.
• Administrative: Prepare reports, comply with organizational standards, and assist with technical assessments.
• Teamwork & Knowledge Sharing: Collaborate with team, support peers, and contribute to knowledge transfer.
• Learning & Development: Stay updated on technology trends, expand business/IT knowledge, and train junior members.
• Other Duties: Perform additional tasks as assigned by management.

Job Type: Full-time

Pay: Php40, Php55,000.00 per month

Benefits:

• Paid training

Work Location: In person

We're seeking a skilled and experienced
Full-stack L3 Application Support Engineer
to join our team. In this role, you'll be the final point of escalation for complex issues, providing expert-level technical and functional support for our enterprise applications. You'll be responsible for diagnosing and resolving critical problems, working closely with development teams, and ensuring the stability and performance of our systems.

Key Responsibilities

• Provide L3 Support:
  Act as the primary escalation point for all complex application issues, performing in-depth root cause analysis and implementing effective solutions.
• Troubleshoot and Resolve:
  Debug and resolve issues across the entire application stack, including backend, frontend, and database layers.
• Collaborate and Communicate:
  Work closely with product, development, and infrastructure teams to identify and fix issues, communicate with stakeholders, and document solutions.
• Proactive Monitoring:
  Monitor application health and performance to prevent future incidents, implementing and maintaining alerting and logging systems.
• Maintain and Enhance:
  Contribute to the maintenance and improvement of our application suite by applying code fixes and minor enhancements as needed.

Required Technical Skills

• Backend:
  Strong proficiency in
  C# .NET
  ,
  Azure Functions
  ,
  SQL Server
  , and
  IIS
  .
• Frontend:
  Expertise in
  AngularJS
  and
  Typescript
  , as well as
  ReactJS
  with a solid understanding of
  React Hooks
  and
  Redux
  for state management.
• DevOps and Tools:
  Experience with
  Azure DevOps
  ,
  Azure Pipelines
  , and
  Team City
  for CI/CD.
• Source Control:
  Proficient in
  Git
  for source control.
• Testing:
  Knowledge of automated testing frameworks such as
  Cypress
  and
  Jesy
  .
• Development Tools:
  Familiarity with tools like
  NuGet
  ,
  Visual Studio
  , and
  VS Code
  .

Desired Additional Experience

• (Optional)
  Experience with
  Bower
  ,
  Grunt
  ,
  NodeJS
  ,
  Satellite tools
  ,
  SignalR
  , or
  NHibernate
  is a plus.

Job Summary:

Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.

• Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
• Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
• Contributes to the team's continuous service improvements to eliminate or prevent incidents or problems.
• Leads a project in defining tasks, project deliverable and schedules of the resources assigned to the project.
• Can directly communicate with end customers for support requirements.

Job Requirements:

• Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.
• Has at least (3) years of experience in computer programming, analysis and troubleshooting application
• Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
• Must posses technical skills in: Full Stack

Job Summary

We are seeking a seasoned Level 3 Application Support Engineer with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools & BI Platforms to ensure seamless data flow. This position will serve as a technical escalation point and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.

Job Responsibilities

· Maintain and enhance existing data pipelines and workflows

· Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.

· Design and implement data models and transformations in BigQuery using DBT.

· Monitor and troubleshoot data jobs and orchestrations

· Ensure secure and compliant data access using IAM roles and policies.

· Maintain interactive dashboards and reports using Power BI.

· Collaborate with cross-technical teams to address any issues or problems

· Perform root cause analysis and resolution of data issues in production environments.

· Document data flows, architecture, and operational procedures.

· Participate in incident management, change requests, and continuous improvement initiatives.

Job Qualifications (Must Have Skills:

· yrs experience in AMS or Application Support roles

·    At least 2 yrs hands-on experience in Level 3 capacity

·    Strong hands-on experience with ( at least 1 to 3 of the lists below).

o   IICS (Mapping, task flows, parameterization)

o   SAP BODS (ETL Design, job optimization)

o   SAP BW (data extraction, modeling and reporting)

o   Power BI (Dax, Power Query, gateway configuration)

o   Wherescape RED or 3D (automation, metadata- driven development)

o   DBT (modeling, testing, documentation)

o   BigQuery (SQL, partitioning, clustering, cost optimization)

·    Proficiency in SQL, Python and Data Modeling

·    Familiar with Data Engineer on GCP

·    Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent

·    Excellent communication, stakeholder engagement and problem-solving skills

Work Arrangement:

Work Set-up: Hybrid

Work Schedule: Rotational Shift (Standard Shift will be Night Shift)

Work Locations: Manila (Makati City) or Cebu City