1,524 l3 Support jobs in the Philippines

FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity
The L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA.

Key duties & responsibilities:
Platform Support

• Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA
• Resolve support service requests, change request and incidents within SLA (Service Level Agreement)
• Manage global case queues to ensure adequate support coverage and handling of support cases.
• Research, document, and resolve customer issues, using internal and external tools.
• Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required.
• Managing customer expectations and the customer experience to improve customer satisfaction.
• Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles.
• Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in

Technical Team Liaising

• Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge.
• Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team

Personal Development

• Maintain Salesforce product knowledge, as well as relevant third-party applications supported.
• Create and maintain personal salesforce trailhead and certification plans.
• Work with your leadership teams to develop brightness of future plans.

Job Requirements & Competencies:

• Minimum 5 years of experience in administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved
• Ability to see outside the square when overcoming problems
• Ability to analyse numerical data and all other sources of information
• Have a highly organised approach to work
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards
• Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data

Work Perks - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary
• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
• Work life Balance: We believe in "No Leave = No Life" So have your own travel adventures with paid annual leave
• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
• Enjoy the freedom and flexibility with our Flexible Working Arrangement
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.

We'd love to hear from you if you have.
Are you ready to elevate your career in travel management? Apply with FCM today
FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the "We Code Success" principle, we prioritize the success of our clients, consultants, and partners.

About project:

We are looking for a L3 Application Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

Responsibilities:

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution;
• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path;
• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis;
• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs;
• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue;
• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process;
• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures;
• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement;
• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes;
• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues.

Requirements:

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues;
• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Strong proficiency in C# / .NET, including backend application development and debugging;
• Hands-on experience with ReactJS for building and maintaining front-end components;
• Familiarity with AngularJS and TypeScript for maintaining and enhancing legacy front-end solutions;
• Proficiency with Visual Studio and VS Code as development environments;
• Knowledge of Git and Gitflow workflows for version control and collaborative development;
• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management;
• Ability to handle application support activities in alignment with current user specifications and operational requirements;
• Capability to translate user requirements into effective program code while ensuring maintainability and scalability;
• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions.

Nice to have:

• Experience in business domain processes, providing industry-specific context to technical solutions;
• Exposure to Micro Frontend Architecture for modular, scalable application design;
• Familiarity with Bootstrap, CSS, and for UI and backend enhancements;
• Experience working with Azure Functions for serverless application development;
• Background in unit testing using frameworks like Cypress and Jest;
• Ability to write and maintain clear, concise technical documentation for both development and support purposes.

We offer:

• Salary for work amounting to 70,000 – 75,000 PHP;
• Monthly transportation allowance of ₱4,000;
• ₱3,600 monthly de minimis non-taxable allowance;
• HMO coverage from day 1 for you and 1 dependent;
• Equipment provided;
• Optical coverage;
• Year-end leave monetization;
• Gym subscription;
• Monthly supply of coffee

Please be advised that we will only contact selected candidates

JOB DESCRIPTION

Position Title: L3 Application Support (Full Stack)

Location: Alabang Muntinlupa

Work setup: Hybrid

Shift: Mid Shift

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

Requirements:

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and

troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident

Management, Problem and Change Management

● Experience in business domain processes is preferred but not required

e. Work hours and working conditions

● To provide and deliver solutions within the defined timeline across regions, may need

to go on different shifts or extended working hours.

● Some days may be heavy while others may be light. Longer hours may be required

when a need arises.

● May require travel to other sites.

Roles and responsibilities

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

Note: Interested candidate can directly reach out

We're seeking a skilled and experienced
Full-stack L3 Application Support Engineer
to join our team. In this role, you'll be the final point of escalation for complex issues, providing expert-level technical and functional support for our enterprise applications. You'll be responsible for diagnosing and resolving critical problems, working closely with development teams, and ensuring the stability and performance of our systems.

Key Responsibilities

• Provide L3 Support:
  Act as the primary escalation point for all complex application issues, performing in-depth root cause analysis and implementing effective solutions.
• Troubleshoot and Resolve:
  Debug and resolve issues across the entire application stack, including backend, frontend, and database layers.
• Collaborate and Communicate:
  Work closely with product, development, and infrastructure teams to identify and fix issues, communicate with stakeholders, and document solutions.
• Proactive Monitoring:
  Monitor application health and performance to prevent future incidents, implementing and maintaining alerting and logging systems.
• Maintain and Enhance:
  Contribute to the maintenance and improvement of our application suite by applying code fixes and minor enhancements as needed.

Required Technical Skills

• Backend:
  Strong proficiency in
  C# .NET
  ,
  Azure Functions
  ,
  SQL Server
  , and
  IIS
  .
• Frontend:
  Expertise in
  AngularJS
  and
  Typescript
  , as well as
  ReactJS
  with a solid understanding of
  React Hooks
  and
  Redux
  for state management.
• DevOps and Tools:
  Experience with
  Azure DevOps
  ,
  Azure Pipelines
  , and
  Team City
  for CI/CD.
• Source Control:
  Proficient in
  Git
  for source control.
• Testing:
  Knowledge of automated testing frameworks such as
  Cypress
  and
  Jesy
  .
• Development Tools:
  Familiarity with tools like
  NuGet
  ,
  Visual Studio
  , and
  VS Code
  .

Desired Additional Experience

• (Optional)
  Experience with
  Bower
  ,
  Grunt
  ,
  NodeJS
  ,
  Satellite tools
  ,
  SignalR
  , or
  NHibernate
  is a plus.

Role :
L3 Application Support (Full Stack)

Location : Alabang Muntinlupa

Work Type : Hybrid

Work Shift : Mid Shift

Job Description:

I.
POSITION OBJECTIVE/ JOB SUMMARY:

(Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application

of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems

and improve service quality for end customers.

● Contributes to the team's continuous service improvements to eliminate or prevent

incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources

assigned to the project.

● Can directly communicate with end customers for support requirements.

● They are the last level of Application Support.

II. KEY RESULTS AREAS/JOB RESPONSIBILITIES:

(Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

1. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

1. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

1. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

1. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

1. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

1. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

1. Performance of other tasks as may be assigned

IV. SUPPLEMENTARY INFORMATION (Requirements):

a.
Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b.
Experience

●
Has at least (3) years of experience in computer programming, analysis and

troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident

Management, Problem and Change Management

●

Experience in business domain processes is preferred but not required

c. Skills

● Strong Analytical and Problem solving skills

● Knowledge in different programming languages (will depend on the project

specification and need) available in the industry.

● Ability to analyze complex problems, interprets operational needs, and develops

integrated, creative solutions.

● Ability to analyze user requirements and specifications and translate into program

codes.

● Ability to test and debug program codes.

● Ability to handle support in the context of current user specification.

● Ability to prepare detailed written instructions and documentation.

d. Desirable Traits

● Professional, Honest and with Integrity

● Resourceful and self-motivated

● Team oriented person

● Persevering and patient

● Strong attention to detail

● Sense of urgency and commitment

● Passionate and Fast learner

● Logical Person

● Knows how to work smart

● Can work well under pressure and minimal supervision

● Caring Person and desire to mentor other colleagues

e. Work hours and working conditions

● To provide and deliver solutions within the defined timeline across regions, may need

to go on different shifts or extended working hours.

● Some days may be heavy while others may be light. Longer hours may be required

when a need arises.

● May require travel to other sites.

Note :

Interested candidates feel free to share your updated resume to

Qualifications:

a. Education

• Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.

b. Experience

• Minimum of three (3) years' experience as a Full Stack Developer, with expertise in application analysis and troubleshooting
• Has at least one (1) year of experience in Level 2 Application Support, Incident, Problem and Change Management
• Experience in business domain processes is preferred but not required

c. Skills

• Strong Analytical and Problem solving skills
• Knowledge in different programming languages (will depend on the project specification and need) available in the industry.
• Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.
• Ability to analyze user requirements and specifications and translate into program codes.
• Ability to test and debug program codes.
• Ability to handle support in the context of current user specification.
• Ability to prepare detailed written instructions and documentation.

d. Desirable Traits

• Professional, Honest and with Integrity
• Resourceful and self-motivated
• Team oriented person
• Persevering and patient
• Strong attention to detail
• Sense of urgency and commitment
• Passionate and Fast learner
• Logical Person
• Knows how to work smart
• Can work well under pressure and minimal supervision
• Caring Person and desire to mentor other colleagues

e. Work hours and working conditions

• To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
• Some days may be heavy while others may be light. Extended working hours may be required if the need arises
• May require travel to other sites

Must-Have:

• Strong proficiency in C# / .NET
• Experience with SQL Server
• Solid understanding of RESTful APIs
• Proficient in ReactJS (with React Hooks and Redux for state management)

Employment Details:

• Benefit from a lesser tax deduction under consultancy setup
• This is a 6-month or 1 year contract position with our client; subject for extension and absorption based on performance and project needs.
• Work location will be at Alabang, Muntinlupa with three days RTO and 2 days work from home per week

Job Type: Full-time

Benefits:

• Company events
• Promotion to permanent employee

Application Question(s):

• What is your expected salary?

Experience:

• Full Stack (C#, ReactJs): 3 years (Preferred)
• Application Support: 3 years (Preferred)

Work Location: In person

Job Title: L3 Application Support

Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO)

Mode of Hiring: Full-time Contract

Shift: Mid Shift

JOB DESCRIPTION

Position Title: L3 Application Support Incumbent:

Department: Development and Support Job Level:

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application

of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems

and improve service quality for end customers.

● Contributes to the team's continuous service improvements to eliminate or prevent

incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources

assigned to the project.

● Can directly communicate with end customers for support requirements.

● They are the last level of Application Support.

SUPPLEMENTARY INFORMATION (Requirements):

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and

troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident

Management, Problem and Change Management

● Experience in business domain processes is preferred but not required

c. Skills

● Strong Analytical and Problem solving skills

● Knowledge in different programming languages (will depend on the project

specification and need) available in the industry.

● Ability to analyze complex problems, interprets operational needs, and develops

integrated, creative solutions.

● Ability to analyze user requirements and specifications and translate into program

codes.

● Ability to test and debug program codes.

● Ability to handle support in the context of current user specification.

● Ability to prepare detailed written instructions and documentation.

We are hiring a Level 3 Application Support Engineer who will serve as the final escalation point for complex production issues across enterprise systems. This role requires advanced troubleshooting, code-level analysis, and leadership in incident, problem, and change management. You will work closely with internal teams and external stakeholders to ensure high-quality support, continuous service improvement, and system stability.

• Own and resolve escalated (P1/P2) incidents from L1 and L2 teams with minimal supervision.
• Perform deep root cause analysis at the code and data level.
• Engage with end users to gather additional details and provide timely resolution.
• Provide interim workarounds and permanent fixes, ensuring SLA compliance.
• Lead incident resolution during critical outages, including after-hours support when needed.

• Identify recurring incidents and lead efforts to implement permanent solutions.
• Review and evaluate change requests for feasibility and impact.
• Define, implement, and validate corrective and preventive actions.
• Document detailed root cause analysis, fixes, and lessons learned for knowledge sharing.

• Modify, debug, and optimize application code as needed for incident resolution or enhancements.
• Collaborate with Development and QA teams on fixes and feature rollouts.
• Follow secure and efficient coding practices aligned with project standards.

• Contribute to ongoing service improvement initiatives to reduce incidents and improve system performance.
• Update knowledge base documents and SOPs for use by L1/L2 teams.
• Provide mentoring and technical guidance to junior support engineers and developers.

• Collaborate with Business Users, IT Teams, and Project Managers to align support with business needs.
• Provide regular updates and post-incident reports to stakeholders.
• Participate in project transitions and system go-lives, ensuring operational readiness.

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or related field. Equivalent experience is also considered.

• 3+ years as a Java Developer with strong troubleshooting and coding experience.
• 2+ years in L3 Application Support or similar senior technical role handling high-priority issues, problem management, and change implementation.
• Experience in enterprise systems and production environments is essential.

• Programming: Java (8 & 17), C#, .NET
• Frameworks: Spring Boot, Legacy Spring, JSF / JSP
• Frontend/Integration: Full Stack Development, RESTful APIs
• Databases: MySQL
• Servers & Tools: Tomcat 10.1, Maven, Ant
• Versioning & CI/CD: GitFlow, Azure DevOps, TFS
• Development Methodology: Agile / Scrum

• Strong leadership in technical troubleshooting and resolution
• Analytical mindset with a sense of urgency and accountability
• Effective communicator, able to interact with technical and non-technical stakeholders
• Team player with mentoring and knowledge-sharing capabilities
• Adaptable, self-driven, and able to work independently under pressure

One of our clients, an IT service provider, is currently looking for a L3 Application Support with a focus in Data Engineering who can join their dynamic team in Manila or Cebu.

Working set-up: Hybrid

Working sched: Rotating shift

Job responsibilities:

• Maintain and enhance existing data pipelines and workflows in GCP using BigQuery, Dataflow, Dataproc, Composer, Pub/Sub, and DBT
• Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.
• Design and implement data models and transformations in BigQuery using DBT
• Monitor and troubleshoot data jobs and orchestrations using Cloud Composer (Airflow).
• Ensure secure and compliant data access using IAM roles and policies
• Maintain interactive dashboards and reports using Power BI
• Collaborate with cross-technical teams to address any issues or problems
• Perform root cause analysis and resolution of data issues in production environments
• Document data flows, architecture, and operational procedures
• Participate in incident management, change requests, and continuous improvement initiatives

Job qualifications:

Must Have Skill(s):

• 5 + yrs experience in AMS or Application Support roles
• At least 2 yrs hands-on experience in Level 3 capacity
• Strong hands-on experience with (at least 1 to 3 of the lists below)

o IICS (Mapping, task flows, parameterization)

o SAP BODS (ETL Design, job optimization)

o SAP BW (data extraction, modeling and reporting)

o Power BI (Dax, Power Query, gateway configuration)

o Wherescape RED or 3D (automation, metadata- driven development)

o DBT (modeling, testing, documentation)

o BigQuery (SQL, partitioning, clustering, cost optimization)

• Proficiency in SQL, Python and Data Modeling
• Familiar with Data Engineer on GCP
• Familiarity with ITIL Process and tools like ServiceNow, JIRA or equivalent
• Excellent communication, stakeholder engagement and problem-solving skills

Let Drake help you with your career. Apply now