1,360 l1 Support jobs in the Philippines

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Service Desk Role

Cebu

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."

Key Responsibilities:

• Coordinate with developers, owners, vendors, and support teams.
• Application setup, configuration, and deployment per L3/vendor instructions.
• Participate in application lifecycle management.
• SOP-based patch updates/installations after client approval.
• Install, reinstall, and delete support for various user types.
• Remote troubleshooting and daily business application support.
• Documentation and proactive health checks for critical applications.
• Manage user roles, authorizations, and access rights.
• SOP-based operations for business applications.
• Experience in ticketing tools like Remedy force, JIRA, Monitoring tools like Dynatrace.
• Ready to work in 24*7 shifts

Preferred Skills:

• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication skills.
• Minimum 1+ years proficient experience with ticketing tools including Remedy Force and JIRA is required.
• Minimum 1+ years proficient experience with monitoring tools like Dynatrace is essential.

Experience:

Minimum of 1-5 years of experience in a similar role.

Are you ready to launch your SAP career by supporting critical systems and learning from experienced consultants?

We're looking for an
SAP L1 Support
to join our growing team at McCoy. If you're detail-oriented, eager to learn, and motivated to start your journey in SAP Basis, this role offers hands-on experience and clear growth opportunities in enterprise technology.

About the Role

As an
SAP L1 Support
, you'll provide essential first-level support to SAP systems, ensuring stability, reliability, and performance. You'll monitor system health, assist with troubleshooting, and support routine maintenance tasks under the guidance of senior consultants. This is an excellent opportunity to gain real-world experience with SAP Basis and establish a strong technical foundation for your future career.

Key Responsibilities

• Monitor SAP systems using Solution Manager and other tools to ensure smooth operations
• Assist in identifying and resolving first-level issues such as application errors, performance bottlenecks, and user concerns
• Support routine maintenance activities, including system health checks, backups, patches, and refreshes
• Assist in SAP user and role management to maintain proper access and security controls
• Document incidents, resolutions, and system changes following best practices
• Help manage SAP transports between development, quality, and production environments
• Provide support for system startups and shutdowns during maintenance or unexpected outages

What We're Looking For

• Bachelor's degree
  in IT, Computer Science, or related field (or equivalent experience)
• Strong verbal and written communication skills for documentation and collaboration
• Keen attention to detail and commitment to following processes
• Willingness to work on a
  shifting schedule

, including late-night or graveyard shifts

Nice to have (not required):

• Basic knowledge of SAP Basis components (ECC, S/4HANA, Solution Manager, etc.)
• Familiarity with databases (Oracle, SQL Server, HANA), operating systems (Linux, Unix, Windows), and networking concepts
• Prior experience in a technical support or helpdesk role, preferably within enterprise IT environments

What We Promise You

Growth & Mentorship
– Learn directly from experienced SAP Basis consultants

Hands-On Experience
– Work on real SAP environments and gain critical technical exposure

Supportive Culture
– A collaborative team that values learning and development

Career Path
– Build a foundation to progress into advanced SAP Basis or consulting roles

Ready to Begin Your SAP Journey?

Send your updated resume and a short statement of interest to:
mcm--

Subject:
SAP L1 Support Application – (Your Full Name)

Be part of a company that values growth, innovation, and people. Start your SAP career at
McCoy
.

About the role

We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery
• Perform assigned task and ad-hocs based on the business needs.

What we're looking for

• At least 1st year completed in college
• Minimum 18 months of experience in Service Desk or IT Help Desk role
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Job Description

Key Responsibilities and Accountabilities

• Provide support to all Valor Global PH internal staff for all desktop, laptop, other device, OS and application issues via call, chat or email.
• Build rapport and elicit problem details from users.
• Apply diagnostic utilities to aid in troubleshooting.
• Perform on-boarding and off-boarding process.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Train and collaborate with other team members
• Ensure all incidents, issues and changes are recorded.
• Undertake other tasks as assigned by supervisor and management
• Provide support for all IT related projects.

Skills, knowledge, qualifications required for job Technology Skills

• Microsoft Windows Server 2012 / 2016 administration
• Microsoft Windows 7 though to Win 10 installation and troubleshooting
• Microsoft Office / Office 365 / Windows 365 installation and troubleshooting
• Cisco IP Telephony / VOIP
• Account specific application installation and troubleshooting
• Microsoft Outlook installation, administration, and troubleshooting
• Basic network troubleshooting using ping, tracert and other command
• Printer troubleshooting and management.
• Remote access.
• 3-5 years of experience in a technical support or help desk role.

Soft skills

• Team player
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Exceptional written and oral communication skills.
• Ability to deal professionally with users.
• Ability to communicate technical information to nontechnical users
• Outstanding troubleshooting skills
• Good time-management skills
• Ability to multi-task
• Strong documentation skills.
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to work on own initiative and without constant supervision.

About the role

We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery
• Perform assigned task and ad-hocs based on the business needs.

What we're looking for

• At least 1st year completed in college
• Minimum 18 months of experience in Service Desk or IT Help Desk role
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Excellent communication skills and must be fluent in speaking, writing & reading
  English
• With at least 12 months IT Service Desk Experience, preferably from any BPO Orgs or Shared Services
• Must have international voice support exposure from any Service Desk experience
• Working knowledge of MS Office products and background for any ticketing tools
• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
• With experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S
• Basic networking knowledge on PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration
• Process compliance Knowledge of the ITIL Framework is an advantage but not required
• Knowledge of McAfee products
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends
• Good attention to details and strong problem-solving skills
• Customer-focused, solution oriented and KPI-driven
• Teachable behavior and good business etiquette

We would gladly accept all applications, but we
DO NOT
offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction

• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.

• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction

• Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.

• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adhere to program specific processes, policies & procedures

• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience

• Excellent communication skills and must be fluent in speaking, writing & reading English

• With at least 12 months IT Service Desk Experience, preferably from any BPO Orgs or Shared Services

• Must have international voice support exposure from any Service Desk experience

• Working knowledge of MS Office products and background for any ticketing tools

• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.

• With experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite

• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)

• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

• Intermediate knowledge of Network collaborations & VPN T/S

• Basic networking knowledge on PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration

• Process compliance Knowledge of the ITIL Framework is an advantage but not required

• Knowledge of McAfee products

• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages

• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

• Good attention to details and strong problem-solving skills

• Customer-focused, solution oriented and KPI-driven

• Teachable behavior and good business etiquette

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

The Service Desk Level 1 (SD L1) Analyst serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt and effective support for basic IT issues, including hardware, software, and network-related concerns. The SD L1 Analyst ensures that incidents and service requests are accurately logged, prioritized, and either resolved or escalated in a timely manner, contributing to the overall efficiency and reliability of IT services.