1,207 l1 Support jobs in the Philippines

Are you ready to launch your SAP career by supporting critical systems and learning from experienced consultants?

We're looking for an SAP L1 Support to join our growing team at McCoy. If you're detail-oriented, eager to learn, and motivated to start your journey in SAP Basis, this role offers hands-on experience and clear growth opportunities in enterprise technology.

About the Role

As an SAP L1 Support, you'll provide essential first-level support to SAP systems, ensuring stability, reliability, and performance. You'll monitor system health, assist with troubleshooting, and support routine maintenance tasks under the guidance of senior consultants. This is an excellent opportunity to gain real-world experience with SAP Basis and establish a strong technical foundation for your future career.

Key Responsibilities

• Monitor SAP systems using Solution Manager and other tools to ensure smooth operations
• Assist in identifying and resolving first-level issues such as application errors, performance bottlenecks, and user concerns
• Support routine maintenance activities, including system health checks, backups, patches, and refreshes
• Assist in SAP user and role management to maintain proper access and security controls
• Document incidents, resolutions, and system changes following best practices
• Help manage SAP transports between development, quality, and production environments
• Provide support for system startups and shutdowns during maintenance or unexpected outages

What We're Looking For

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Strong verbal and written communication skills for documentation and collaboration
• Keen attention to detail and commitment to following processes
• Willingness to work on a shifting schedule, including late-night or graveyard shifts

Nice to have (not required):

• Basic knowledge of SAP Basis components (ECC, S/4HANA, Solution Manager, etc.)
• Familiarity with databases (Oracle, SQL Server, HANA), operating systems (Linux, Unix, Windows), and networking concepts
• Prior experience in a technical support or helpdesk role, preferably within enterprise IT environments

What We Promise You

Growth & Mentorship – Learn directly from experienced SAP Basis consultants

Hands-On Experience – Work on real SAP environments and gain critical technical exposure

Supportive Culture – A collaborative team that values learning and development

Career Path – Build a foundation to progress into advanced SAP Basis or consulting roles

Ready to Begin Your SAP Journey?

Send your updated resume and a short statement of interest to: mcm--

Subject: SAP L1 Support Application – (Your Full Name)

Be part of a company that values growth, innovation, and people. Start your SAP career at McCoy.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Requirements

We are looking for a L1 Support Engineer (IT Administrator) that is excited about the below Mission and Outcomes.

Mission:

Ensure the security, stability, and efficiency of the company's IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.

Outcomes:

• Onboarding for all new joiners completed on day of joining (99% success)
• 95% adherence to SLAs for mean time to respond and resolution for all tickets
• No more than 10% over average weekly ticket volume pending at any time (backlog)
• 99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
• Globally manage all assets devices effectively.

To do this, you will have a minimum of 2 years experience as technical support and you will most likely be located in India or Philippines.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it's critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It's not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Tech + services savvy: We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business.

Problem Solving: You'll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents.

The Interview Process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role.

Screening Interview

A ~30 minute chat with a Talent Acquisition Lead to discuss the role and your experience.

Case study

A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive

A ~60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural fit assessment

A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.

+++

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You'll be able to work from home 5 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Excellent communication skills and must be fluent in speaking, writing & reading
  English
• With at least 12 months IT Service Desk Experience, preferably from any BPO Orgs or Shared Services
• Must have international voice support exposure from any Service Desk experience
• Working knowledge of MS Office products and background for any ticketing tools
• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
• With experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S
• Basic networking knowledge on PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration
• Process compliance Knowledge of the ITIL Framework is an advantage but not required
• Knowledge of McAfee products
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends
• Good attention to details and strong problem-solving skills
• Customer-focused, solution oriented and KPI-driven
• Teachable behavior and good business etiquette

We would gladly accept all applications, but we
DO NOT
offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

Job Description

Key Responsibilities and Accountabilities

• Provide support to all Valor Global PH internal staff for all desktop, laptop, other device, OS and application issues via call, chat or email.
• Build rapport and elicit problem details from users.
• Apply diagnostic utilities to aid in troubleshooting.
• Perform on-boarding and off-boarding process.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Train and collaborate with other team members
• Ensure all incidents, issues and changes are recorded.
• Undertake other tasks as assigned by supervisor and management
• Provide support for all IT related projects.

Skills, knowledge, qualifications required for job Technology Skills

• Microsoft Windows Server 2012 / 2016 administration
• Microsoft Windows 7 though to Win 10 installation and troubleshooting
• Microsoft Office / Office 365 / Windows 365 installation and troubleshooting
• Cisco IP Telephony / VOIP
• Account specific application installation and troubleshooting
• Microsoft Outlook installation, administration, and troubleshooting
• Basic network troubleshooting using ping, tracert and other command
• Printer troubleshooting and management.
• Remote access.
• 3-5 years of experience in a technical support or help desk role.

Soft skills

• Team player
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Exceptional written and oral communication skills.
• Ability to deal professionally with users.
• Ability to communicate technical information to nontechnical users
• Outstanding troubleshooting skills
• Good time-management skills
• Ability to multi-task
• Strong documentation skills.
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to work on own initiative and without constant supervision.

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction

• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.

• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction

• Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.

• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adhere to program specific processes, policies & procedures

• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience

• Excellent communication skills and must be fluent in speaking, writing & reading English

• With at least 12 months IT Service Desk Experience, preferably from any BPO Orgs or Shared Services

• Must have international voice support exposure from any Service Desk experience

• Working knowledge of MS Office products and background for any ticketing tools

• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.

• With experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite

• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)

• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

• Intermediate knowledge of Network collaborations & VPN T/S

• Basic networking knowledge on PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration

• Process compliance Knowledge of the ITIL Framework is an advantage but not required

• Knowledge of McAfee products

• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages

• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

• Good attention to details and strong problem-solving skills

• Customer-focused, solution oriented and KPI-driven

• Teachable behavior and good business etiquette

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

About the role

We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery
• Perform assigned task and ad-hocs based on the business needs.

What we're looking for

• At least 1st year completed in college
• Minimum 18 months of experience in Service Desk or IT Help Desk role
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

About the role

We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery
• Perform assigned task and ad-hocs based on the business needs.

What we're looking for

• At least 1st year completed in college
• Minimum 18 months of experience in Service Desk or IT Help Desk role
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

The Service Desk Level 1 (SD L1) Analyst serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt and effective support for basic IT issues, including hardware, software, and network-related concerns. The SD L1 Analyst ensures that incidents and service requests are accurately logged, prioritized, and either resolved or escalated in a timely manner, contributing to the overall efficiency and reliability of IT services.

About the Role 

We are seeking an experienced L1 Technical Support Specialist with a background in mortgage-related processes to join our team for a short-term, two-month contract. This role is fully remote, supporting a U.S.-based customer that outsources various functions including L1 technical support, mortgage-specific virtual assistance, quality control for database monitoring, and late-night tech support coverage.

Key Responsibilities

• Provide first-level technical support for end users, ensuring timely and effective issue resolution.

• Troubleshoot hardware, software, and basic network-related problems.

• Support mortgage-related systems, tools, and workflows, ensuring accuracy and compliance.

• Monitor databases for performance, errors, or irregularities, escalating as needed.

• Provide late-night coverage as assigned, ensuring continuous support availability.

• Document incidents, troubleshooting steps, and resolutions in the ticketing system.

• Collaborate with other support tiers and operational teams to maintain service quality.

Qualifications

• Proven experience in L1 technical support with mortgage-specific industry knowledge.

• Familiarity with mortgage software, systems, or workflows.

• Strong troubleshooting skills for common hardware/software issues.

• Experience with ticketing systems and remote support tools.

• Strong communication skills in English, both written and verbal.

• Ability to work independently with minimal supervision.

• Willingness to work flexible or late-night shifts as needed.

Preferred Experience

• Prior remote support work for U.S.-based clients.

• Background in quality control or database monitoring.

• Experience supporting outsourced operations in a BPO or VA setup.