1,535 Korean Bilingual Support jobs in the Philippines

Email & Call support regarding online shopping items, delivery, and item concerns.
Other tasks will be assigned from time to time. br>
QUALIFICATIONS:

Can speak Korean & English, business level (With Topik level 5-6 certificate is preferred)
With BPO experience at least 1 year
Willing to work on a shifting schedule in the future

Our Purpose
TERADYNE, where experience meets innovation and drives excellence in every connection. We are fueled by creativity and diversity of thought, and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Opportunity Overview
The Technical Support Representative is the primary interface for our Universal Robots (UR) & Mobile Industrial Robots (MiR) customers' hardware and software technical assistance. They are responsible for synthesizing both internal and external feedback and turning it into actionable items, working with the corrective actions, supporting teams and projects that will deliver solutions and address issues for the customers. Works with the partner organizations and other technical groups to ensure customer satisfaction on key accounts.
Business Hours: Monday - Sunday 24X7
Work Hours: 5 scheduled days, which may include weekends, holidays, and on-call
+ Communicate effectively with customers to understand and resolve their technical problems, through phone, email, or case tickets via an incident-tracking system or CRM (customer relationship management) tool.
+ Provide Tier 1 technical assistance to troubleshoot and diagnose hardware and software issues.
+ Manage multiple cases efficiently following the service-level agreement (SLA) and maintain detailed procedural documentation.
+ Resolve customer and field-reported faults, queries, and complaints as the first point of contact, using the tools and systems provided.
+ Adheres to the Incident Reporting and Escalation system and procedures.
+ Contributes to meeting the team goals, metrics, and key performance indicators.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us on this mission, take a closer look at the minimum criteria for the position.
+ Fluent in English and Korean languages.
+ Professional phone, verbal, and written communication skills.
+ Knowledgeable with the Microsoft Office package (Excel, Word).
+ Basic knowledge of web technology, email, and the internet.
+ Keen on details.
+ Demonstrate excellent workload management skills.
+ Flexibility with supporting "on-call" after-hours support and shifting schedules based on customer demand and/or group manpower shortages.
+ Bachelor's degree, preferably in a Technical or Engineering field (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics, or related)
+ Minimum of 1 year of technical experience. Related experience in a customer support role is a plus.
+ We are only considering candidates local to the position location and are unable to provide relocation for this position. This position is not eligible for Philippine work VISA sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
#LI-WQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

_**PLEASE READ TO PREVENT CONFUSION**_
- **Perks**:_
- Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )_
- P10,000 Worth of Medicine Reimbursement on top of the HMO_
- Incentives_

**_Qualifications: _**:

- with healthcare experience

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!

Key Responsibilities

Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.

Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.

Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.

Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.

Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.

Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.

Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.

Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.

Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.

Continuously improve personal performance through feedback and training opportunities.

Requirements

Qualifications

Excellent Spanish communication skills, both verbal and written, with a customer-centric approach

Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.

Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.

In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.

Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.

Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.

Strong problem-solving abilities with a focus on delivering quick and accurate solutions.

Active listening skills, with the ability to understand customer needs and provide tailored solutions.

Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.

Ability to work under pressure and meet service level agreements while maintaining a high standard of service.

Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.

Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

Benefits

Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)

Competitive salary

16 leave credits + all client-based holidays

De Minimis/ Allowances (Upon regularization)

HMO coverage + dependent

Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.

Exposure to world-class, high-level management from local and international direct supervisors.

HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)

QUALIFICATIONS:

A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate

**LifeBank Microfinance Foundation, Inc**.
- we excel, we care, we share_

a non-stock, non-profit and non-government organization that offers saving mobilization, microfinance, and social services to the enterprising poor women and to the rest of the society in general. The main purpose of its existence is to help break the chains of poverty by means of its two (2) major programs; the Ikabuhi Microfinance Program (IMP) and the Social and Sustainable Development Program (SSDP).

We are looking for applicants for our hiring for our Zonal Office at Bucana, Talomo District, Davao City

**Job Title** : Technical Support Zone

**If you are interested in the said position your task is**:

- To provide intermediate and advance technical support and maintenance if all ICT equipment and computer networks and systems in the designated Zone office and in all field offices covered in the zone.

**Required Qualifications**:

- Minimum an undergrad in Computer Engineering, Computer Science, Information Technology and or other related field of study or equivalent combination of education.
- prefer minimum 1 year hands on experience providing support for local area network (LAN) including experience in different networking devices, maintenance and troubleshooting of computer systems.
- prefer minimum 1 year hands on experience providing technical support and workstation troubleshooting and maintenance.
- Willing to travel within the zone (Davao del Norte, and GenSan, )
- Located at Davao City.

**Requirements before deployment**:

- Medical with required laboratories
- Birth Certificate
- Legislated numbers
- Academic Records (diploma and TOR)
- Clearances
- COE

**BENEFITS**:
All Legislated Benefits
16 Company Benefits such as life insurances, 20 leave credits, board and lodging, travel and deployment allowance, meal allowance, health care (HMO), educational assistance program, clothing allowances, and many more.

Our office hours are from Mondays-Fridays 8 am-5 pm only.

**PRIVACY NOTICE**
- Personal information will be used for the following purposes only:

- Address your inquiries, concerns and complaints
- Process all LBF related transactions

**Salary**: Php8,000.00 - Php13,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental Pay:

- 13th month salary

Application Question(s):

- Are you located at Legazpi City?

**Education**:

- Bachelor's (required)

**Experience**:

- Technical Support: 1 year (required)

Willingness to travel:

- 100% (preferred)

**Technical Support Job Description**

Moreover, technical support officers need to communicate to Implementation Specialist directly, requiring basic written and verbal communication.

**Skills and Qualifications**:

- Time-management skills and the ability to establish attainable deadlines for resolution
- The ability to communicate technical information in an accessible manner to non-technical employees.
- Computer related course at least 2yrs and above
- Knowledgeable in Basic Computer Troubleshooting
- Good communication skills
- Knowledgeable in Web Applications
- Office at Pacita Complex 1 San Pedro, Laguna

**Job Types**: Full-time, Permanent

**Salary**: Php11,000.00 - Php12,000.00 per month

**Benefits**:

- Company Christmas gift
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (preferred)

Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.

**Job description**:

- Willing to work on cyclical schedules
- Gather customer information, analyze the concern and assist the customer
- Update internal CRM and documentation
- Resolve customer issues/complaints within the set SLA using the right processes and procedures
- Report problems related to customers, operations, tools and/or system hardware/software
- Evaluate and identify opportunities for process improvements
- Performs other duties and responsibilities as assigned

**Salary**: Php20,000.00 - Php35,000.00 per month

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

**Experience**:

- Technical Support: 1 year (preferred)

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)