205 Knowledge Management jobs in the Philippines

Company Description
Department:
Knowledge Management (KM)

Job role:
Content Lead

Summary:
We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client's voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

Job Description
Responsibilities:
Content Leadership:

• Collaborate with stakeholders to gather, analyze, and document their existing processes.
• Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.
• Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
• Create and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.
• Standardize content style and ensure adherence to brand guidelines.
• Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
• Collaborate with cross-functional teams to align on content initiatives and overall business goals.
• Stay up to date on industry trends and best practices in knowledge management.

Client Advisory & Engagement:

• Act as a trusted advisor to clients on knowledge management strategies and practices.
• Offer insights and recommendations for improving KM processes.
• Build strong relationships with clients to drive adoption of best practices.
• Serve as the primary point of contact for client engagements related to process documentation and knowledge management.
• Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.
• Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.

Strategic Planning:

• Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
• Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.

Content Creation and Quality Assurance:

• Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.
• Standardize content style and ensure adherence to brand guidelines for all content.
• Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.
• Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
• Collaborate with the client to fine-tune expectations and writing styles, if needed.
• Create and maintain thorough reports for relevant stakeholders.

Qualifications
Qualifications:

• Bachelor's degree in any stream or related field.
• C1 proficiency mandatory.
• Bachelor's/Master's degree in English literature and journalism would be an added advantage.
• At least 3-4 years of experience in content creation and/or content management.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in using content management systems (CMS) based software.
• Well versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
• Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
• Proven track record of successfully managing client relationships and delivering high-quality advisory services.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

Discover your 100% YOU with MicroSourcing
Position:
Knowledge Management Analyst
Location
: BGC, Taguig
Work setup & shift:
Onsite | Dayshift
Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Be a part of something big at Microsourcing We're building a new team to support Australia's dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry

Your Role
We're looking for a highly skilled Content Analyst to join our team, reporting directly to the Associate Director, Optimisation & Platforms. In this role, you';ll be instrumental in ensuring the ServiceNow platform maintains accurate, high-quality, and AI-ready data. You will play a pivotal role in the Configuration Management Database (CMDB) and with knowledge articles.

A key focus will be on addressing data and knowledge quality to improve operational efficiency, ensure reliable billing, and streamline event management across the business. The ideal candidate is a self-driven problem-solver with strong communication and stakeholder engagement skills. You will be expected to not only uplift the quality of data and content, but also to collaborate with stakeholders and report on your progress and challenges to a governance forum.

As a Knowledge Management Analyst, You Will

• Data/Content Quality Uplift: Identify and fix inaccurate, outdated, or duplicate data in the CMDB and knowledge articles.
• Knowledge Management: Ensure knowledge articles are accurate, well- categorized, and up-to-date. This includes inactivating obsolete information and structuring content with tagging, metadata, and taxonomy to support AI consumption and searchability.
• Stakeholder Engagement: Collaborate effectively with stakeholders and hold them accountable for providing timely responses.
• Reporting & Governance: Provide regular updates to a governance forum on progress and challenges, with a focus on how improvements support AI readiness and long-term governance standards.
• Documentation: Maintain clear and effective procedural documentation.
• Task Management: Complete assigned tasks accurately, on time, and with

What You Need
Non-negotiables

• Content development and management experience, preferably working with ServiceNow data or content
• Proven experience in data quality, cleansing, normalization, and content management across large datasets.
• Proficiency with the ServiceNow platform at a user level.
• Strong documentation, organizational, and time management skills.
• Professional-level written and verbal English communication skills.
• Results-focused with strong attention to detail and the ability to work autonomously.
• Experience in confident relationship-building and stakeholder management.
• Demonstrated ability to follow governance standards and defined policies.
• The ability to analyze and interpret data trends, identify anomalies, and recommend corrective actions.

Preferred Qualifications

• Experience supporting AI-powered ServiceNow features.
• Knowledge of IT Service Management (ITSM) processes.
• Experience with ServiceNow reporting and dashboarding.
• Experience reconciling ServiceNow CMDB with external sources.
• Familiarity with CMDB best practices and data governance frameworks.
• Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.

-

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Job Brief:

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. Key focus is to assist with managing data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

Duties and Responsibilities:

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• With the supervision of senior KM members, manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Assists on managing LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Supports data quality of opportunity and other data stored in CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes.
• Escalate and analyse identified issues and concerns to Team Lead for timely resolution

Qualifications

Minimum Requirements:

• Open to hybrid set-up, 2-3x per week in the office
• Amenable for Mid-shift schedule
• Bachelor's Degree in Marketing, Business, Communications, Journalism, IT, or other similar courses
• At least 3 years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models
• Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development
• Proposal support experience is preferred
• Experience with CRM systems administration, such Salesforce is preferred
• Advanced skills in Adobe Creative specifically InDesign is preferred

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Marketing & Communications

Work Location Model: Hybrid

As a Knowledge Management Specialist, you are a key driver of innovation and efficiency within our community platform. This is a high-impact individual contributor role where you will own and execute major knowledge management projects that improve engagement, enhance knowledge-sharing, and create a seamless experience for XPs. You will collaborate with analysts, cross-functional teams, and internal stakeholders to design and implement scalable solutions that optimize how information is organized, accessed, and used within the Athena community.

Your ability to see the big picture while managing the details of execution will be critical in ensuring our knowledge management strategies continuously evolve to meet the needs of our growing community.

What You'll Do

• Knowledge Strategy & Implementation

• Lead key initiatives to improve how knowledge is captured, organized, and shared within the community platform.

• Design and implement scalable solutions for knowledge dissemination that ensure seamless access to critical information for XPs.

• Ensure alignment of knowledge management projects with broader community engagement and business objectives.

• Community Engagement & Collaboration

• Partner with analysts and internal stakeholders to execute community-driven initiatives that enhance learning and collaboration.

• Act as a subject-matter expert, providing guidance on best practices for content structuring, engagement strategies, and platform utilization.

• Support the development and execution of engagement campaigns that boost knowledge-sharing participation within the community.

• Content & Knowledge Assets Management

• Maintain high-quality knowledge assets such as playbooks, templates, FAQs, and training materials.

• Ensure all content remains relevant, updated, and aligned with the evolving needs of the XP community.

• Data-Driven Insights & Continuous Improvement

• Analyze engagement and knowledge utilization metrics to identify trends, gaps, and opportunities for improvement.

• Use data-driven insights to refine and iterate on knowledge management strategies, ensuring continuous optimization.

• Technology & Platform Optimization

• Identify and integrate new tools and AI-driven solutions that enhance the knowledge-sharing experience.

• Work closely with internal teams to optimize the functionality and user experience of the community platform.
• Troubleshoot platform-related issues and ensure seamless navigation and access to knowledge resources.

What You'll Need

• Strategic & Big-Picture Thinking

• Ability to assess the overall knowledge management landscape and develop strategies that drive long-term impact.

• A forward-thinking approach to anticipate challenges and proactively implement innovative solutions.

• Project Management & Execution

• Strong ability to lead multiple knowledge management projects from concept to implementation.

• Highly organized with a proven ability to manage deadlines, stakeholder expectations, and deliverables effectively.

• Collaboration & Communication

• Excellent verbal and written communication skills to engage with various teams and stakeholders.

• Ability to work cross-functionally with analysts, internal teams, and community members to align knowledge strategies.

• Technology & Platform Proficiency

• Proficiency in knowledge management tools, community platforms, and content management systems.

• Comfortable working with AI-powered solutions, digital platforms, and interactive learning tools.

• Data Analysis & Continuous Improvement

• Analytical mindset to evaluate knowledge engagement trends and optimize content

• strategies accordingly.
• Experience using metrics and KPIs to refine initiatives and ensure continuous growth.

Relevant Experience & Skills Required

• Minimum 4+ years of experience in knowledge management, community management, or a related field.
• Proven experience in instructional design
• Good working knowledge of using any authoring tools (Articulate, Captivate, iSpring, etc.)
• Experience supervising a team of knowledge base agents/analysts
• Proven track record of leading projects, developing knowledge assets, and implementing community engagement strategies.
• Experience working with online community platforms like Circle
• Experience in working cross-functionally with different teams to execute large-scale initiatives.
• Working knowledge of design tools like Canva

Educational & Certification Requirements

• Bachelor's degree in Communications, Marketing, Business, Knowledge Management, or a related field.
• Certifications in Knowledge Management, Community Management, or Instructional Design (preferred but not required).

Direct Reports & Span of Control
This is an Individual Contributor role but requires extensive collaboration with analysts and internal teams.

Why This Role Matters
As Athena continues to scale, effective knowledge management is critical to fostering a well-informed, engaged, and high-performing community. This role ensures that the right knowledge is delivered to the right people at the right time—enhancing productivity, collaboration, and efficiency across the XP community. By leading impactful projects, driving strategic improvements, and ensuring seamless knowledge-sharing, the Knowledge Management Specialist plays a pivotal role in shaping the future of our community platform.

If you are passionate about driving knowledge-sharing, leading high-impact initiatives, and optimizing community engagement, we'd love to hear from you

Job Description

• Create and maintain high-quality content, including how-to guides, templates, checklists, policies, standard operating procedures, and knowledge base entries tailored to SMB needs
• Collaborate with subject matter experts across HR, finance, legal, operations, and compliance to translate expertise into user-friendly, accurate and accessible content
• Research and validate content against current Australian SMB regulations, industry standards, and best practices to ensure accuracy, relevance, and compliance
• Tag, structure, and organize content in a centralized library using metadata, folders, and naming conventions to support easy search and navigation
• Audit and update existing content regularly to reflect evolving regulations, user feedback, and business priorities
• Support the content publishing lifecycle, including version control, formatting consistency, and workflow improvements
• Contribute to course and program materials, such as internal guides, training modules, or webinars as needed
• Coordinate with design and product teams to support the creation of visual and interactive content formats (infographics, video summaries, slide decks, etc.)
• Monitor content performance, gather user feedback, and regularly update materials to reflect industry and regulatory changes
• Support continuous improvement of content management processes, tools, and standards

Qualification

Must-Have:

• Excellent writing and editing skills in English, with a focus on clarity, accuracy, and business tone
• Proven experience producing content for websites, internal knowledge bases, or structured documentation libraries
• Strong ability to organize content logically and apply consistent formatting, versioning, and metadata practices
• Solid research skills and ability to translate complex information into simple, actionable resources
• Experience with content platforms such as SharePoint, or similar systems

Preferred:

• Background in content creation for HR, legal, operations, or finance-related topics
• Understanding of Australian small business operations or compliance requirements
• Familiarity with content governance practices and document control
• Experience working in remote, cross-functional teams

Company Description
Department:
Knowledge Management (KM)

Job role:
Content Lead / Knowledge Management Specialist

Summary:
We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client's voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

Job Description
Responsibilities:
Content Leadership:

• Collaborate with stakeholders to gather, analyze, and document their existing processes.
• Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.
• Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
• Create and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.
• Standardize content style and ensure adherence to brand guidelines.
• Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
• Collaborate with cross-functional teams to align on content initiatives and overall business goals.
• Stay up to date on industry trends and best practices in knowledge management.

Client Advisory & Engagement:

• Act as a trusted advisor to clients on knowledge management strategies and practices.
• Offer insights and recommendations for improving KM processes.
• Build strong relationships with clients to drive adoption of best practices.
• Serve as the primary point of contact for client engagements related to process documentation and knowledge management.
• Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.
• Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.

Strategic Planning:

• Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
• Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.

Content Creation and Quality Assurance:

• Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.
• Standardize content style and ensure adherence to brand guidelines for all content.
• Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.
• Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
• Collaborate with the client to fine-tune expectations and writing styles, if needed.
• Create and maintain thorough reports for relevant stakeholders.

Qualifications
Qualifications:

• Bachelor's degree in any stream or related field.
• C1 proficiency mandatory.
• Bachelor's/Master's degree in English literature and journalism would be an added advantage.
• At least 3-4 years of experience in content creation and/or content management.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in using content management systems (CMS) based software.
• Well versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
• Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
• Proven track record of successfully managing client relationships and delivering high-quality advisory services.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

Job Summary

The Assistant/Associate for Knowledge Management is a key contributor in fostering a culture of knowledge sharing and learning in the Environment and Social Performance Management Group programs and practices. This role involves designing, implementing, and evaluating learning and knowledge sharing initiatives to meet the organization's objectives. This person possesses a strong background in design and facilitation of learning and knowledge sharing initiatives, and continuous improvement methodologies. This person will also collaborate with various stakeholders to ensure the effective transfer of knowledge, fostering a culture of continuous learning within the organization.

Key Responsibilities

1)    Learning Management

a.    Implement learning and knowledge-sharing initiatives within the Social Performance Group to calibrate programs and internal practices, foster collaboration, innovation and problem-solving, and mine learnings for planning.

b.    Implement training and capacity-building support for Project teams, partners, and stakeholders on social performance monitoring and evaluation best practices.

c.    Provide recommendations on improving learning and reporting management systems and processes as needed.

d.    Stay updated on emerging trends and technologies in knowledge management, and continuously refining strategies to enhance effectiveness.

2)    Planning and Organizing. Execute the periodic production of the Group's learning highlights in support of strategic planning.

3)    Risk Identification and Impact Management.Undertake the identification, assessment, and mitigation of potential risks involved in learning and knowledge sharing to ensure that initiatives are appropriate, can enhance the quality of learning experiences and improve the outcomes of their interventions.

4)    Teamwork and Collaboration. Work closely with Project teams, stakeholders, and implementing partners to gather data and provide support for monitoring and evaluation activities.

5)    Financial and Budget Management. Prepare and monitor the budget for Knowledge Management. Provide recommendations for adjustments as necessary.

6)    Compliance with HSSSE Standards. Comply with the Health, Social, Safety, Security and Environmental policies and standards of the company and that a culture of such is imbibed within the Team.

Qualifications

1)    Bachelors' Degree in learning and development, development management, or other related field.

2)    At least 5 years' experience in learning and development in the context of Development Management and/or Project Management, and Social Performance preferably in large infrastructure or construction projects, and or international consulting firm.

3)    Some understanding of IFC Performance Standards and other international social safeguard frameworks or standards of practice.

4)    Excellent communication and interpersonal skills for engaging with diverse stakeholder groups: internal and external.

5)    Detail-oriented with focus on data accuracy and quality.

6)    Excellent problem-solving and analytical skills.

7)    Ability to work independently and as part of a team.

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Maintains business development and marketing content including proposal answers, content (people/project/collateral), and generates new content and deliverables. Identifies marketing/BD/sales process and systems best practices and provides related training/instruction and procedures. Coordinates across the business to create solutions and knowledge centers for intelligence sharing. Provides market research and competitive intelligence and leverages data systems to support proposal strategy and business strategic planning efforts.

Job Summary

• Learns about the organization and marketing's role in enabling growth.
• Learns how to access and use standard reports and conduct basic search, internally or externally to support user requests.
• Able to use CRM database systems and information libraries and digital AI tools (Internal or external).
• Support updates for limited areas of knowledge base and retrieves information from libraries or CRM system for use by others.
• Under supervision of senior Knowledge Managers, processes and makes edits and updates to data and content. Checks quality against meta data and uses standards established for quality and writing styles.
• Able to locate and retrieve past pursuit, resumes and project from CRM systems and libraries.
• Able to locate, retrieve and update content for a region or business line.
• Supports data quality of opportunity and other data stored in CRM system.

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

WE ARE LOOKING FOR KNOWLEDGE MANAGEMENT SPECIALIST WHO ARE ABLE TO TAKE ON A ROLE OF A TECHNICAL WRITER

Ideally can start ASAP But open to applicants who needs 30-day notice.

The role of the Technical Writer is to work closely with the team and write, develop and improve the technical documents required in the functional areas within shared services processes for use internally and to be sent to customers.

In doing this, they will enable to provide a higher level of service to our internal customers through a higher standard of quality and technical documentation and support the business.

Main Duties and Responsibilities:

• Write, develop and improve the technical documents required in the relevant functional area including reports and technical documents for use internally.
• Be hands-on in developing new documentation that is required to support the operations team.
• Act as a conduit of communication between functional area stakeholders and the team to ensure documentation are completed to the desired standard.
• Report to the Operations Manager on document control and produce reports as required.
• Undertake any adhoc projects, initiatives, tasks as directed by the Operations Manager.

Job Types: Full-time, Permanent

Work Location: In person