99 Knowledge Management jobs in the Philippines

Job Summary

The Assistant/Associate for Knowledge Management is a key contributor in fostering a culture of knowledge sharing and learning in the Environment and Social Performance Management Group programs and practices. This role involves designing, implementing, and evaluating learning and knowledge sharing initiatives to meet the organization's objectives. This person possesses a strong background in design and facilitation of learning and knowledge sharing initiatives, and continuous improvement methodologies. This person will also collaborate with various stakeholders to ensure the effective transfer of knowledge, fostering a culture of continuous learning within the organization.

Key Responsibilities

1)    Learning Management

a.    Implement learning and knowledge-sharing initiatives within the Social Performance Group to calibrate programs and internal practices, foster collaboration, innovation and problem-solving, and mine learnings for planning.

b.    Implement training and capacity-building support for Project teams, partners, and stakeholders on social performance monitoring and evaluation best practices.

c.    Provide recommendations on improving learning and reporting management systems and processes as needed.

d.    Stay updated on emerging trends and technologies in knowledge management, and continuously refining strategies to enhance effectiveness.

2)    Planning and Organizing. Execute the periodic production of the Group's learning highlights in support of strategic planning.

3)    Risk Identification and Impact Management.Undertake the identification, assessment, and mitigation of potential risks involved in learning and knowledge sharing to ensure that initiatives are appropriate, can enhance the quality of learning experiences and improve the outcomes of their interventions.

4)    Teamwork and Collaboration. Work closely with Project teams, stakeholders, and implementing partners to gather data and provide support for monitoring and evaluation activities.

5)    Financial and Budget Management. Prepare and monitor the budget for Knowledge Management. Provide recommendations for adjustments as necessary.

6)    Compliance with HSSSE Standards. Comply with the Health, Social, Safety, Security and Environmental policies and standards of the company and that a culture of such is imbibed within the Team.

Qualifications

1)    Bachelors' Degree in learning and development, development management, or other related field.

2)    At least 5 years' experience in learning and development in the context of Development Management and/or Project Management, and Social Performance preferably in large infrastructure or construction projects, and or international consulting firm.

3)    Some understanding of IFC Performance Standards and other international social safeguard frameworks or standards of practice.

4)    Excellent communication and interpersonal skills for engaging with diverse stakeholder groups: internal and external.

5)    Detail-oriented with focus on data accuracy and quality.

6)    Excellent problem-solving and analytical skills.

7)    Ability to work independently and as part of a team.

Company Description
Department:
Knowledge Management (KM)

Job role:
Content Lead / Knowledge Management Specialist

Summary:
We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development. As a Content Lead you will be responsible for our client's voice and meet business objectives. You will play a key role in developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

Job Description
Responsibilities:
Content Leadership:

• Collaborate with stakeholders to gather, analyze, and document their existing processes.
• Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.
• Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
• Create and maintain various knowledge base materials, such as standard operating procedures (SOPs), FAQs, and job aids.
• Standardize content style and ensure adherence to brand guidelines.
• Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
• Collaborate with cross-functional teams to align on content initiatives and overall business goals.
• Stay up to date on industry trends and best practices in knowledge management.

Client Advisory & Engagement:

• Act as a trusted advisor to clients on knowledge management strategies and practices.
• Offer insights and recommendations for improving KM processes.
• Build strong relationships with clients to drive adoption of best practices.
• Serve as the primary point of contact for client engagements related to process documentation and knowledge management.
• Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.
• Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.

Strategic Planning:

• Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
• Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.

Content Creation and Quality Assurance:

• Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.
• Standardize content style and ensure adherence to brand guidelines for all content.
• Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.
• Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
• Collaborate with the client to fine-tune expectations and writing styles, if needed.
• Create and maintain thorough reports for relevant stakeholders.

Qualifications
Qualifications:

• Bachelor's degree in any stream or related field.
• C1 proficiency mandatory.
• Bachelor's/Master's degree in English literature and journalism would be an added advantage.
• At least 3-4 years of experience in content creation and/or content management.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in using content management systems (CMS) based software.
• Well versed in the nuances of UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
• Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with both internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
• Proven track record of successfully managing client relationships and delivering high-quality advisory services.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.

Job Description

• Create and maintain high-quality content, including how-to guides, templates, checklists, policies, standard operating procedures, and knowledge base entries tailored to SMB needs
• Collaborate with subject matter experts across HR, finance, legal, operations, and compliance to translate expertise into user-friendly, accurate and accessible content
• Research and validate content against current Australian SMB regulations, industry standards, and best practices to ensure accuracy, relevance, and compliance
• Tag, structure, and organize content in a centralized library using metadata, folders, and naming conventions to support easy search and navigation
• Audit and update existing content regularly to reflect evolving regulations, user feedback, and business priorities
• Support the content publishing lifecycle, including version control, formatting consistency, and workflow improvements
• Contribute to course and program materials, such as internal guides, training modules, or webinars as needed
• Coordinate with design and product teams to support the creation of visual and interactive content formats (infographics, video summaries, slide decks, etc.)
• Monitor content performance, gather user feedback, and regularly update materials to reflect industry and regulatory changes
• Support continuous improvement of content management processes, tools, and standards

Qualification

Must-Have:

• Excellent writing and editing skills in English, with a focus on clarity, accuracy, and business tone
• Proven experience producing content for websites, internal knowledge bases, or structured documentation libraries
• Strong ability to organize content logically and apply consistent formatting, versioning, and metadata practices
• Solid research skills and ability to translate complex information into simple, actionable resources
• Experience with content platforms such as SharePoint, or similar systems

Preferred:

• Background in content creation for HR, legal, operations, or finance-related topics
• Understanding of Australian small business operations or compliance requirements
• Familiarity with content governance practices and document control
• Experience working in remote, cross-functional teams

As a Knowledge Management Specialist, you are a key driver of innovation and efficiency within our community platform. This is a high-impact individual contributor role where you will own and execute major knowledge management projects that improve engagement, enhance knowledge-sharing, and create a seamless experience for XPs. You will collaborate with analysts, cross-functional teams, and internal stakeholders to design and implement scalable solutions that optimize how information is organized, accessed, and used within the Athena community.

Your ability to see the big picture while managing the details of execution will be critical in ensuring our knowledge management strategies continuously evolve to meet the needs of our growing community.

What You'll Do

• Knowledge Strategy & Implementation

• Lead key initiatives to improve how knowledge is captured, organized, and shared within the community platform.

• Design and implement scalable solutions for knowledge dissemination that ensure seamless access to critical information for XPs.

• Ensure alignment of knowledge management projects with broader community engagement and business objectives.

• Community Engagement & Collaboration

• Partner with analysts and internal stakeholders to execute community-driven initiatives that enhance learning and collaboration.

• Act as a subject-matter expert, providing guidance on best practices for content structuring, engagement strategies, and platform utilization.

• Support the development and execution of engagement campaigns that boost knowledge-sharing participation within the community.

• Content & Knowledge Assets Management

• Maintain high-quality knowledge assets such as playbooks, templates, FAQs, and training materials.

• Ensure all content remains relevant, updated, and aligned with the evolving needs of the XP community.

• Data-Driven Insights & Continuous Improvement

• Analyze engagement and knowledge utilization metrics to identify trends, gaps, and opportunities for improvement.

• Use data-driven insights to refine and iterate on knowledge management strategies, ensuring continuous optimization.

• Technology & Platform Optimization

• Identify and integrate new tools and AI-driven solutions that enhance the knowledge-sharing experience.

• Work closely with internal teams to optimize the functionality and user experience of the community platform.
• Troubleshoot platform-related issues and ensure seamless navigation and access to knowledge resources.

What You'll Need

• Strategic & Big-Picture Thinking

• Ability to assess the overall knowledge management landscape and develop strategies that drive long-term impact.

• A forward-thinking approach to anticipate challenges and proactively implement innovative solutions.

• Project Management & Execution

• Strong ability to lead multiple knowledge management projects from concept to implementation.

• Highly organized with a proven ability to manage deadlines, stakeholder expectations, and deliverables effectively.

• Collaboration & Communication

• Excellent verbal and written communication skills to engage with various teams and stakeholders.

• Ability to work cross-functionally with analysts, internal teams, and community members to align knowledge strategies.

• Technology & Platform Proficiency

• Proficiency in knowledge management tools, community platforms, and content management systems.

• Comfortable working with AI-powered solutions, digital platforms, and interactive learning tools.

• Data Analysis & Continuous Improvement

• Analytical mindset to evaluate knowledge engagement trends and optimize content

• strategies accordingly.
• Experience using metrics and KPIs to refine initiatives and ensure continuous growth.

Relevant Experience & Skills Required

• Minimum 4+ years of experience in knowledge management, community management, or a related field.
• Proven experience in instructional design
• Good working knowledge of using any authoring tools (Articulate, Captivate, iSpring, etc.)
• Experience supervising a team of knowledge base agents/analysts
• Proven track record of leading projects, developing knowledge assets, and implementing community engagement strategies.
• Experience working with online community platforms like Circle
• Experience in working cross-functionally with different teams to execute large-scale initiatives.
• Working knowledge of design tools like Canva

Educational & Certification Requirements

• Bachelor's degree in Communications, Marketing, Business, Knowledge Management, or a related field.
• Certifications in Knowledge Management, Community Management, or Instructional Design (preferred but not required).

Direct Reports & Span of Control
This is an Individual Contributor role but requires extensive collaboration with analysts and internal teams.

Why This Role Matters
As Athena continues to scale, effective knowledge management is critical to fostering a well-informed, engaged, and high-performing community. This role ensures that the right knowledge is delivered to the right people at the right time—enhancing productivity, collaboration, and efficiency across the XP community. By leading impactful projects, driving strategic improvements, and ensuring seamless knowledge-sharing, the Knowledge Management Specialist plays a pivotal role in shaping the future of our community platform.

If you are passionate about driving knowledge-sharing, leading high-impact initiatives, and optimizing community engagement, we'd love to hear from you

Position: Knowledge Management Lead

Location: BGC, Taguig or Makati

Work Arrangement: Return-to-office (hybrid set-up)

Shift: Night shift / Shifting schedule

Salary Range: PHP 75,000 – 130,000 (basic)

Experience Level: 5–8 years (relevant field)

Key Requirements (Must-Have):

10–12 years of professional experience in defining, documenting, implementing, and enforcing Knowledge Management processes.

ITIL 4 Foundation certification (or at least ITIL v3 Foundation).

Strong verbal and written communication skills.

Hands-on experience in creating, managing, and maintaining knowledge articles.

Background in identifying, categorizing, and ensuring accessibility of updated and approved knowledge content for stakeholders.

Proven stakeholder management and experience with onsite-offshore collaboration.

Good-to-Have:

Service Integration and Management exposure.

Experience using ServiceNow or other ITSM tools.

Other Requirements:

Amenable to working onsite in Taguig or Makati.

Stable career history (no frequent short-term job changes).

Open to new candidates only (no previous employment with certain partner firms).

Role Expectations:

Define, document, implement, and enforce Knowledge Management processes.

Integrate knowledge management tools and processes with related functions.

Periodically review SOPs, metrics, and reports while ensuring process compliance and governance.

Prepare and present reports to senior leadership.

Advantageous Background:

Knowledge Management in ServiceNow, particularly within infrastructure projects in the financial/banking domain.

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About the Role

As the
Knowledge Management Lead
, you'll own the strategy, governance, and execution of the Knowledge Management framework. You'll ensure accurate, accessible, and up-to-date information is available to support IT operations and service delivery.

Key Responsibilities

• Define, document, and enforce the Knowledge Management process across IT functions.
• Ensure integration of Knowledge Management with other ITIL processes.
• Manage knowledge articles end-to-end — creation, categorization, validation, and updates.
• Conduct regular reviews of SOPs, reports, and process metrics for compliance and accuracy.
• Partner with onsite and offshore teams to align KM practices globally.
• Generate management reports and provide insights on knowledge effectiveness.

Must-Have Qualifications

• 10–12 years of experience in Knowledge Management process design, implementation, and governance.
• ITIL 4 Foundation (or ITIL V3 Foundation)
  certification.
• Strong written and verbal communication skills.
• Hands-on experience managing
  ServiceNow
  or similar knowledge bases.
• Proven stakeholder management experience, including onsite-offshore coordination.

KNOWLEDGE MANAGEMENT LEAD IN TAGUIG PHILIPPINES.

We are looking for an experienced Knowledge Management Lead to drive the implementation, governance, and continuous improvement of knowledge processes across IT and business teams. The ideal candidate will have strong expertise in ITIL frameworks, process documentation, and stakeholder collaboration to ensure effective knowledge sharing and process integration.

KEY RESPONSIBILITY:

Define, document, implement, and enforce Knowledge Management processes.

Ensure integration of Knowledge Management tools and processes with other ITSM functions.

Manage and maintain knowledge articles to ensure accuracy, relevance, and approval compliance.

Conduct periodic reviews of Standard Operating Procedures (SOPs), metrics, and reports.

Oversee process compliance, governance, and continuous improvement.

Generate and present reports or insights to senior management.

Qualifications

Must-Have:

10–12 years of experience in Knowledge Management, process design, and implementation.

ITIL 4 Foundation certification (or ITIL V3 Foundation).

Excellent verbal and written communication skills.

Hands-on experience managing knowledge articles and documentation.

Proven stakeholder management and onsite-offshore coordination skills.

Good-to-Have:

Experience with Service Integration and Management (SIAM).

Familiarity with ServiceNow or similar ITSM tools.

Other Requirements

Willing to work onsite in Taguig or Makati as required.

Stable work history (no frequent short-term roles).

Job Type: Full-time

Pay: Php75, Php130,000.00 per month

Job Title: Knowlege Management Lead

Work Location: BGC Taguig or Makati

Work Setup: Return to Work Office (RTWO) / Hybrid

Shift: Night Shift / Shifting

Salary Range: PHP 75,000 – 130,000

Experience: 5–8 years

About the role:

• We are looking for an experienced Knowledge Management Lead to oversee and enhance the Knowledge Management process within a leading financial institution (Bank of the Philippines). The ideal candidate will have a strong ITIL foundation, hands-on experience with ITSM tools (preferably ServiceNow), and a proven track record in defining, implementing, and maintaining effective knowledge management practices. Opportunity to lead Knowledge Management initiatives in a ServiceNow environment for infrastructure projects within the banking domain.

Responsibilities:

• Define, document, implement, and enforce the Knowledge Management process across teams and functions.
• Ensure seamless integration of the Knowledge Management process and tools with other IT and business processes.
• Conduct periodic reviews of Standard Operating Procedures (SOPs), metrics, and reports to ensure compliance and governance.
• Manage and maintain the knowledge base, ensuring accuracy, relevance, and accessibility of articles and documents.
• Identify, categorize, and curate knowledge articles to ensure up-to-date and approved content is available to authorized stakeholders.
• Prepare and present reports, insights, and recommendations to senior management.
• Collaborate with cross-functional and global teams for effective knowledge sharing and stakeholder management.

Qualification

• 10–12 years of experience defining, documenting, implementing, and enforcing Knowledge Management processes.
• ITIL 4 Foundation certification (or at least ITIL v3 Foundation).
• Excellent verbal and written communication skills.
• Strong hands-on experience managing knowledge articles and documentation.
• Proven stakeholder and onsite–offshore management experience.
• Experience with Service Integration and Management (SIAM).
• Proficiency in ServiceNow or other ITSM tools.
• Amenable to working onsite in Taguig or Makati.

Job Title: Knowledge Management Lead

Location: BGC Taguig or Makati

Work Setup: Hybrid / Return-to-Work-Office (RTWO)

Shift: Night Shift / Shifting

Salary Range: PHP 75,000 – 130,000 (Basic

Role Overview

We are looking for a Knowledge Management Lead to drive the definition, documentation, implementation, and enforcement of knowledge management processes. The ideal candidate will have strong ITIL expertise, stakeholder management skills, and hands-on experience in managing knowledge articles, ensuring compliance, and providing senior management with actionable insights.

Key Responsibilities

Define, document, implement, and enforce the Knowledge Management process.

Ensure process and tools are integrated with other IT service management processes.

Conduct periodic reviews of SOPs, metrics, and reports to ensure compliance and governance.

Manage knowledge articles: identification, categorization, approval, and accessibility.

Generate reports and provide insights to senior management.

Must-Have Qualifications

10–12 years of experience in Knowledge Management.

ITIL 4 Foundation or ITIL V3 Foundation certification.

Strong verbal and written communication skills.

Hands-on experience in managing Knowledge Articles.

Experience in stakeholder management and onsite-offshore coordination.

Good-to-Have

Service Integration and Management (SIAM) experience.

ServiceNow or other ITSM tool experience.

Other Requirements

Amenable to working in Taguig or Makati.

Stable career background (not a frequent job hopper).