24 Junior Management Roles jobs in the Philippines
Leadership Development
Posted today
Job Viewed
Job Description
The
Leadership Development (LD) Manager
role is specifically designed to drive the process, practice, accountability and culture of leadership development within the site. In partnership with Operations and Support Departments, the Leadership Development Manager plays a critical role in executing the vision of leadership development as it pertains to the campaign, the organization or both. The role of a Leadership Development (LD) Manager is to provide new and existing people leaders with core training, coaching, and development across the organization with the goal to provide the necessary skills and support enabling leaders to strategically balance people and performance while driving operational excellence.
Responsibilities
Key Accountabilities:
- Focus on evaluating and development of the L&D staff reporting to the role for continuous development and address areas of focus
- Conduct Training Needs Analysis and provide recommendation on customizing module to fit training needs of leadership, future leaders and professional and personal development of IBEXs employees
- Evaluate effectiveness of the learning programs delivered (Level 1 to 4 of Kirkpatrick's Training Evaluation) and conducted in quarterly basis
- Ensures follow through is conducted by the team to help strengthen learning and development
- Ensure collaborative working relationship with Operations leaders to deliver both short term and long-term training strategies
- Drive a performance and SLA driven culture with clearly defined
- Help develop learning programs to cater to the learning and development needs of both current and future leaders included but not limited to creation of the module, concept and content, preparation of PPT, participant guide, activities etc
- Conduct focus group discussions to understand current and further opportunities of overall leadership team and provide appropriate recommendation that would address the identified opportunities
Qualifications
- Ability to act with integrity and trust in all work interactions
- Results driven, innovative, strategic thinker
- Embraces change and drives growth
- Accomplished presentation and group facilitation skills
- Excellent project management skills
Outstanding oral and written communication and interpersonal skills
Training needs analysis, methods and procedures
- Excellent written and communications skills, mandatory
- Must have proficiency with various software application programs including MS Office
- Possesses a collaborative working style and the ability to work independently and in a team environment
- Organized and detail oriented
- Occasional travel required
Performance Improvement:
Ability to analyze performance gaps to be able to bridge them through learning programs
- Incorporate the needs of internal customers and other stake holders
Evaluate results against the goals of the organization
Coaching:
ability to connect with others for the purpose of motivating others, sharing knowledge to enhance their effectiveness to the role and perform in the level where it puts IBEX in a good competitive advantage in the market place
Evaluating Impacts:
Ability to measure learning metrics and analyzing impact of the module/learning programs through management of data collection, analysis and put forward recommendation to enhance the approach, delivery and content
Training Delivery:
Align learning approach with course objective and learners needs
- Facilitate learning and employ various learning methodology
- Deliver constructive feedback
- Ensure learning outcomes
- Mentoring skills and experience in a call center setting
- Proven record of people and talent development
Leadership Development Manager
Posted today
Job Viewed
Job Description
Oversees the leadership development program of high potential mgt team members and ensures alignment with organizational goals and deliver consistent growth and development
Walter Mart Malls Strives to be the Preferred Community Mall in the Country
Walter Mart Currently Operates 45 malls and continues to expand its mall network to serve more Filipino Customers
Walter Mart is looking for Candidates who wants to have long term growth, passionate about developing long term foundation, and building win win partnership thats beneficial to all.
Candidate must have high level of discipline, organization and systems mindset.
Candidate is always striving for excellence in the daily work, and planning for innovation
Leadership Development Manager
Posted today
Job Viewed
Job Description
As part of a global team, the Leadership Development Manager provides new and existing "people leaders" with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit team supporting leaders across the globe.
Responsibilities
Skills
- Possess strong presentation and group facilitation skills, demonstrating knowledge of adult learning principles; adjusting teaching style to meet the needs of students
- Work both independently and as part of the team while understanding the necessity for communicating and coordinating work efforts with other employees and support groups
- Work effectively and efficiently on multiple projects; organize and prioritizes work to meet tight deadlines with a high degree of detail
Qualifications
Desired:
- Leadership Development background in a BPO setting is highly preferred
- Training/Facilitation experience in Call Center space in a managerial capacity is a plus
- Amenable to work in graveyard schedule
- Willing to work in hybrid set-up
- Must be willing to work in Davao City
Frontline Leadership Development Trainer
Posted today
Job Viewed
Job Description
We are seeking a Frontline Leadership Development Trainer (FLDT) to join the People & Culture department. This role is pivotal in fostering a positive company culture, facilitate leadership programs, and implementing employee engagement initiatives. The ideal candidate must have a strong background in people-oriented business, excellent technical and communication skills, excellent problem-solving skills related to company culture and a creative approach to organizing engagement programs and events.
Job Responsibilities:
- Leadership Training Programs: Facilitate and assist the Manager of People and Culture in designing, developing and implementing training programs related to leadership development.
- Employee Engagement: Write proposals for employee engagement programs, facilitate and implement engagement activities.
- Provide support to Manager of People & Culture.
- Employee Relations: Receive and accommodate employee general concerns in private or confidential one-on-ones (written, verbal, face to face) only in cases when the Manager of People and Culture is not available.
- Culture Compliance: Ensure the overall office atmosphere aligns with the company culture policy, including office music and TV monitor content, and others.
- Proactive Engagement: Conduct floor walks to proactively connect with employees in compliance with our Ethics backdoor policy.
- Event Management: Help management in facilitating company events inside and outside the company premises. May host selected events whenever needed.
- External Liaison: Act as a liaison when connecting with external partners such as schools, public institutions and other private organizations related to company culture and brand image.
- Reporting and Analysis: Maintain reports related to measuring culture success rates, interpret data, and propose improvements.
- Perform other Ad Hoc duties as needed
Job Requirements:
- Experience in a people-oriented business with strong exposure to people
- At least 1 year of leadership experience
- Operational and administrative support experience
- Experience in organizing mini-to-large events is essential
- Has strong people and communication skills
- Has experience in using Sharepoint and Instructional Designing
- Familiar in authoring tools such as Storyline 360, Rise 360 and other articulate apps
- Familiar in using LMS such as Kredo or Reach 360
- Has strong verbal and written communication skills
- Creative and analytical thinking engagement programs and activities
- Quick thinker, friendly, charming and logical
- Has solid Business Acumen
Why work with Swak BPO Corp?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Application Question(s):
- How much is your expected salary?
Experience:
- Leadership: 1 year (Required)
Work Location: In person
Frontline Leadership Development Trainer
Posted today
Job Viewed
Job Description
Position:
Frontline Leadership Development Trainer
Location
: Clark, Pampanga
Job Responsibilities:
- Leadership Training Programs:
Facilitate and assist the Manager of People and Culture in designing, developing, and implementing training programs related to leadership development. - Employee Engagement:
Write proposals for employee engagement programs, facilitate and implement engagement activities. - Provide support to Manager of People & Culture.
- Employee Relations:
Receive and accommodate employee general concerns in private or confidential one-on-ones (written, verbal, face to face) only in cases when the Manager of People and Culture is not available. - Culture Compliance:
Ensure the overall office atmosphere aligns with the company culture policy, including office music and TV monitor content, and others. - Proactive Engagement:
Conduct floor walks to proactively connect with employees in compliance with our Ethics backdoor policy. - Event Management:
Help management in facilitating company events inside and outside the company premises. May host selected events whenever needed. - External Liaison:
Act as a liaison when connecting with external partners such as schools, public institutions and other private organizations related to company culture and brand image. - Reporting and Analysis:
Maintain reports related to measuring culture success rates, interpret data, and propose improvements. - Perform other Ad Hoc duties as needed
If you are someone with at least
1 year of leadership experience
and an
apt to develop people
, this might be the position for you
To apply, please send your updated
resume
and
Letter of Intent
over to To learn more about the role, please visit the link below:
Youth Leadership Development Manager
Posted today
Job Viewed
Job Description
The role is responsible for the design and implementation of programs that aims to develop expertise and excellence in Youth Leadership.
Leadership Program Design
- Collaborate with stakeholders to specify the goals of the youth leadership programs and lead program designs.
- Lead the team in creating the training plans, modules, and various features of the program.
- Lead in determining best tools to deliver coaching, mentoring, training, and assessment processes
- Develop a pool of training providers, consultants, academic institutions, and private companies who can provide resources and enhance program outcomes.
- Collaborates with other internal units, Ayala Group Business Units, and other private sector entities for the successful implementation of programs.
Leadership Alumni Engagement
- Develop robust alumni engagement programs and processes, including mentoring and participation in AFI volunteerism programs
Leadership Program, Management, Administration, and Governance
- Leads annual planning and goal setting activities for the program
- Plans, prepares, submits, and manages annual program budget
- Sets timelines and milestones of the program and recalibrates as necessary.
- Lead the development of relevant program writeups, narratives, and resource materials
- Collaborate with the Strategy & Impact Team to determine the overall effectiveness of leadership programs. Oversee the program's feedback gathering, monitoring, and long-term impact indicators.
- Lead coordination with the Marketing and External Relations Division to identify and generate funding and/or resource opportunities for program activities, to include development of grant and other fundraising proposals.
Development Programs Division Cross-Program Integration
- Provide technical advice and serve as a resource expert for other livelihood, leadership, and skill development programs
- Participate in brainstorming and design of other programs within the Division, especially those in the Community Development pillar
- Participate in Development Programs Division-wide activities (e.g. monthly on-site catchup session, etc.)
Other Duties
- Participate as a member of the AFI Grant-Writing Committee
- Represent AFI in internal and external meetings as required
Frontline Leadership Development Trainer
Posted today
Job Viewed
Job Description
We are seeking a Frontline Leadership Development Trainer (FLDT) to join the People & Culture department. This role is pivotal in fostering a positive company culture, facilitate leadership programs, and implementing employee engagement initiatives. The ideal candidate must have a strong background in people-oriented business, excellent technical and communication skills, excellent problem-solving skills related to company culture and a creative approach to organizing engagement programs and events.
Job Responsibilities:
- Leadership Training Programs: Facilitate and assist the Manager of People and Culture in designing, developing and implementing training programs related to leadership development.
- Employee Engagement: Write proposals for employee engagement programs, facilitate and implement engagement activities.
- Provide support to Manager of People & Culture.
- Employee Relations: Receive and accommodate employee general concerns in private or confidential one-on-ones (written, verbal, face to face) only in cases when the Manager of People and Culture is not available.
- Culture Compliance: Ensure the overall office atmosphere aligns with the company culture policy, including office music and TV monitor content, and others.
- Proactive Engagement: Conduct floor walks to proactively connect with employees in compliance with our Ethics backdoor policy.
- Event Management: Help management in facilitating company events inside and outside the company premises. May host selected events whenever needed.
- External Liaison: Act as a liaison when connecting with external partners such as schools, public institutions and other private organizations related to company culture and brand image.
- Reporting and Analysis: Maintain reports related to measuring culture success rates, interpret data, and propose improvements.
- Perform other Ad Hoc duties as needed
Job Requirements:
- Experience in a people-oriented business with strong exposure to people
- At least 1 year of leadership experience
- Operational and administrative support experience
- Experience in organizing mini-to-large events is essential
- Has strong people and communication skills
- Has experience in using Sharepoint and Instructional Designing
- Familiar in authoring tools such as Storyline 360, Rise 360 and other articulate apps
- Familiar in using LMS such as Kredo or Reach 360
- Has strong verbal and written communication skills
- Creative and analytical thinking engagement programs and activities
- Quick thinker, friendly, charming and logical
- Has solid Business Acumen
Why work with Swak BPO Corp?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
- This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
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Senior Trainer, Learning and Leadership Development
Posted today
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Senior Trainer, Learning and Leadership working onsite in Five Ecom, Pasay, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all
What You'll Do
Looking for an opportunity to leverage my expertise in global facilitation and leadership development? The Senior Trainer, Global Leadership Development position holds primary responsibility for global facilitation and effective implementation of TTEC Leadership Institute (TLI) and BUILD curricula and initiatives. In addition to corporate initiatives, you will partner with their manager to coordinate, facilitate & support Operational Leadership Development initiatives.
You'll report to the Manager, Leadership Development. You'll contribute to learners' success through facilitating training programs. As this position is the primary facilitator of leadership development curricula, you are responsible for gathering and providing feedback to support the development and refinement of GLD and site-based leadership development programs. The Senior Trainer must actively contribute ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes.
What You Bring To The Role
- 2 years minimum experience in training adult learning programs
- 1+ year of experience leading teams to reach targets
- Excellence in achieving goals within a remote environment
- Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes
- Customer and employee-focused mindset with call center understanding
- Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
PH-National Capital-Pasay City, Metro Manila
Other Locations
Philippines
Senior Trainer, Learning and Leadership Development

Posted 9 days ago
Job Viewed
Job Description
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do**
Looking for an opportunity to leverage my expertise in global facilitation and leadership development? The Global Leadership Senior Trainer plays a pivotal role in the facilitation and implementation of global leadership development programs, including the TTEC Leadership Institute (TLI), BUILD, and other strategic initiatives. This role is responsible for delivering high-impact learning experiences across regions, supporting program rollout, and continuously evolving facilitation practices to meet the needs of diverse leadership audiences.
You will report to the Manager, Global Leadership Development and collaborate closely with cross-functional teams to ensure alignment with business goals and learner needs.
**During a Typical Day You'll**
+ **Facilitation & Delivery**
+ Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
+ Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats.
+ Adapt facilitation approach to suit different leadership levels and cultural contexts.
+ **Program Implementation & Support**
+ Partner with leadership development teams to coordinate and support the rollout of global initiatives.
+ Ensure smooth delivery and learner engagement across geographies and formats.
+ **Feedback & Continuous Improvement**
+ Actively contribute ideas to improve course content, delivery methods, and learning strategies.
+ Stay current with emerging trends in leadership development and adult learning
+ **Innovation & Strategy**
+ Experiment with new facilitation techniques and technologies to enhance learner experience.
+ Promote continuous improvement and innovation in leadership development practices.
+ Collaborate with stakeholders to evolve the global learning strategy.
**What You Bring to the Role**
- Minimum of 2 years' experience delivering adult learning programs, with a focus on leadership and behavioral development.
- Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies.
- Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances.
- Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
- Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges.
- Proficiency in using learning platforms and virtual facilitation tools (e.g., LMS, MS Teams).
- Working knowledge of database applications such as MS Office, Oracle, UKG Pro, MS Teams
- Curious, open to feedback, and committed to continuous learning and innovation in leadership development.
**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Trainer, Learning and Leadership Development_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _047IO_
**Other Locations:** _Philippines_
Senior Trainer, Learning and Leadership Development

Posted 9 days ago
Job Viewed
Job Description
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do**
Looking for an opportunity to leverage my expertise in global facilitation and leadership development? The Global Leadership Senior Trainer plays a pivotal role in the facilitation and implementation of global leadership development programs, including the TTEC Leadership Institute (TLI), BUILD, and other strategic initiatives. This role is responsible for delivering high-impact learning experiences across regions, supporting program rollout, and continuously evolving facilitation practices to meet the needs of diverse leadership audiences.
You will report to the Manager, Global Leadership Development and collaborate closely with cross-functional teams to ensure alignment with business goals and learner needs.
**During a Typical Day You'll**
+ **Facilitation & Delivery**
+ Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
+ Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats.
+ Adapt facilitation approach to suit different leadership levels and cultural contexts.
+ **Program Implementation & Support**
+ Partner with leadership development teams to coordinate and support the rollout of global initiatives.
+ Ensure smooth delivery and learner engagement across geographies and formats.
+ **Feedback & Continuous Improvement**
+ Actively contribute ideas to improve course content, delivery methods, and learning strategies.
+ Stay current with emerging trends in leadership development and adult learning
+ **Innovation & Strategy**
+ Experiment with new facilitation techniques and technologies to enhance learner experience.
+ Promote continuous improvement and innovation in leadership development practices.
+ Collaborate with stakeholders to evolve the global learning strategy.
**What You Bring to the Role**
- Minimum of 2 years' experience delivering adult learning programs, with a focus on leadership and behavioral development.
- Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies.
- Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances.
- Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
- Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges.
- Proficiency in using learning platforms and virtual facilitation tools (e.g., LMS, MS Teams).
- Working knowledge of database applications such as MS Office, Oracle, UKG Pro, MS Teams
- Curious, open to feedback, and committed to continuous learning and innovation in leadership development.
**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Trainer, Learning and Leadership Development_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _047IO_
**Other Locations:** _Philippines_