What Junior Associate Jobs are in the Philippines?

The **Associate** **Marketing Manager** plays a key role in executing and optimizing an always-on, Business-to-Business (B2B) and Business-to-Customer (B2C) marketing strategy that raises awareness of Manulife Investments business offerings. This role is responsible for managing end-to-end marketing initiatives, leading the marketing intake process, and driving efficiency through strong project management and cross-functional collaboration. The role also contributes to campaign planning, performance analysis, and continuous improvement of marketing programs.
**Position Responsibilities:**
+ Lead a team of marketers, including managing performance, and fostering a high-performing, collaborative team environment
+ Provide strategic guidance, mentorship, and oversight to junior marketers to drive high-quality, data-driven campaign execution aligned with business and brand objectives.
+ Own and manage timely execution and delivery of multiple marketing projects in a fast-faced environment
+ Lead the marketing intake process, including prioritization, stakeholder alignment, and workflow optimization
+ Maintain and optimize marketing collateral and related digital information on our Retail Investment websites, social media, and internal collaborative platforms
+ Partner with Sales, Compliance, and internal stakeholders to develop and refine marketing materials and ensure alignment with business objectives
+ Manage and enhance sales tools and presentation decks
+ Execute on deliverables to support sponsorships and events
+ Analyze campaign and digital performance data, providing insights and recommendations to improve effectiveness
+ Contribute to the formulation of timely reports with relevant analysis based on data from various sources, including digital marketing campaigns
+ Identify process improvements and drive enhancements to marketing workflow and tools
+ Administrative tasks as required
+ Provide guidance to new hires and junior team members
**Required Qualifications:**
+ Post-secondary education in Marketing, Communications, Media, or a related field is an asset.
+ 3-5 years' work experience in a marketing function, or related field
+ Excellent communications skills with strong ability to create, compose and edit written materials that are impactful and compelling
+ Skilled in MS PowerPoint, MS Word, MS Excel, MS SharePoint, and other content management systems
+ Knowledge of Seismic, DOMO Analytics, and Adobe Experience Manager (AEM) is an asset
+ Basic to advance design skills, content writing, and familiarity with LinkedIn for business is a plus
+ Strong project management skills with the ability to pull content from multiple sources and keep on top of ever-changing deliverables within required timelines
+ A team player with excellent interpersonal skills and the ability to interface and work effectively with a wide range of people
+ Hands-on and proactive; able to work with minimal supervision
+ Career oriented with a demonstrated track record of success and drive to succeed
+ Results-oriented and execution-focused within a fast-paced environment
+ Ability to work collaboratively and provide direction to agency and internal partners
+ Ability to respond to multiple demands and prioritize work activities within required deadlines for time sensitive projects, while adhering to records management processes and governance
+ Self-motivated while being able to take direction well
+ Ability to blend confidence with diplomacy, liaising directly with colleagues throughout the organization to get what's needed to get the job done
+ Adaptive to change, both on a micro scale in terms of conflicting project requests and priorities as well as larger scale changes in an ever-shifting industry landscape
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About the Audit Group** : Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.
**About our Audit team:** Join our dynamic Audit and Advisory Services team and play a vital role in supporting and enhancing governance and risk management across Manulife Group in different segment and countries (including MBPS, global functions, Asia and GWAM segments). You'll have the unique opportunity to collaborate with colleagues from over 10 locations across Asia, gaining exposure to a rich variety of cultures and perspectives. This is your chance to help shape the future of our audit function - all while developing your own skills and career in a collaborative, supportive and truly multicultural environment.
**Learning Opportunities:** Our Audit and Advisory Services team provide rich learning opportunities, offering exposure to diverse audit strategies and specialized training across insurance and asset management. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company. As an audit professional at Manulife, you'll also have opportunity to use advanced tools like a centralized GRC tool, business analytics, machine learning, and Python to drive impactful audit outcomes.
**Position Responsibilities:**
+ Support and execute SOX testing and/or risk-based audits (key risk audits, key risk reviews, defined procedures) in accordance with the Manulife's audit methodology and IIA Standards.
+ For SOX testing, support walkthrough and documentation, and perform design and operating effectiveness testing independently for assigned controls.
+ For risk-based audits, executes audit work independently with minimal supervision. Able to lead simple defined procedures or specific audit sections with guidance.
+ Completes audit testing assigned accurately and timely, with reliable work quality. Ensure quality of work completed and in accordance with the Manulife's audit methodology and IIA Standards.
+ Learn and applies Manulife's audit methodology with guidance on complex areas.
+ Identifies issues and root causes with guidance for complex areas. Communicates audit issues/observations/findings to Audit Lead or Country Head effectively and participate in stakeholder interactions with guidance. Support issue articulation.
+ Utilize data analytics techniques to improve effectiveness and efficiency of audit process.
+ Assist in issue follow-up and performing issue closure validation within the assigned timeline.
+ Actively participates in departmental initiatives.
+ Perform any other tasks assigned by the Line Manager, as and when necessary, that are in line with skill set capacity or for career development.
**Required Qualifications:**
+ A university degree is required and minimum of 5 years or above of relevant experience in internal or external audit, risk management, compliance, SOX compliance or equivalent business experience in Financial Services industry. For IT Auditors, experience in IT controls and testing is a must.
+ Good written and oral communication skills, ability to effectively communicate ideas and recommendations, and to listen and consider the ideas of others. Fluent in spoken and written English is a must.
+ Good relationship skills and the ability to collaborate with different business units and team members in a multi-cultural environment are crucial, along with the ability to resolve conflicts and deal effectively with staff at all levels up to Senior Manager or equivalent.
+ Ability to quickly understand business processes and risks, identify key controls, and make practical recommendations.
**Preferred Qualifications:**
+ A recognized accounting (CPA, CA, ACCA) or auditing (CIA, CISA) designation is preferable, but not essential, for candidates with good financial services industry experience.
+ Knowledge of life insurance, asset management, audit methodologies, control frameworks and risk management practices, and SOX requirements is an asset.
+ An understanding of the Financial Services industry, applicable regulations, and risks is preferred.
+ Knowledge of the data analysis tools is preferred.
+ People management skills and experience is an advantage.
+ Fluent in Chinese, Malay and Indonesian languages are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for an_ **_Electronic File Analyst_** _to join our Retirement Operations team at MBPS. In this role, you will process contributions of our Canadian Retirement members._
**Position Responsibilities:**
+ Deliver high-quality service to internal and external clients by ensuring accurate and timely request fulfillment and act as a key liaison for electronic client files.
+ Confidently manage member data across various administrative systems and provide expertise on systems, procedures, and file specifications.
+ Participate in troubleshooting and problem resolution, collaborating with internal partners to ensure client satisfaction and positive results.
+ Manage workload effectively by organizing and prioritizing tasks to consistently meet and exceed service levels, while seeking opportunities for process improvements.
+ Demonstrate proactive behavior by taking initiative, making decisions amidst uncertainty, and adhering to key organizational values such as collaboration, innovation, and ownership
**_Required Qualifications:_**
+ Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
+ Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
+ A bachelor's degree in any field is required.
+ Amenable for fixed night shift.
**Preferred Qualifications:**
+ Previous experience with Group Retirement Services (Canada Retirement) and familiarity with associated products and MPS systems (MPS, AWD) is an asset.
+ No attendance issues or disciplinary actions in the past twelve (12) months.
+ Relevant experience in a fast-paced, customer-centric environment.
+ Confidence and professionalism in interactions with internal and external customers.
+ Excellent written and verbal communication skills.
+ Ability to responsibly manage sensitive information.
+ Proven experience with MS Office, with intermediate to advanced knowledge of Excel.
+ Experience in a technical role, preferably involving the review, loading, and manipulation of large data files, requiring deep analysis and problem-solving skills.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Associate Platform Engineer is responsible for designing, building, automating, and supporting cloud-based platforms and infrastructure that enable development teams to deliver reliable, scalable, and secure applications. The role works closely with software engineers, architects, and business stakeholders to create platform capabilities, implement DevOps best practices, and improve operational efficiency.
**Position Responsibilities:**
+ You are responsible for CI/CD automation, enhancing delivery capabilities, filling the gap between development & deployment.
+ You need to be familiar with code governance & release management & artifact management & integration toolchain in SDLC.
+ You need to provide enhancements to existing CI/CD pipelines and build new CI/CD pipelines to support development teams if needed.
+ You need to be familiar with Groovy, Java and NodeJS programing to support CI/CD pipelines running on various platforms. E.g. Jenkins, GitHub Actions.
+ You need to build tools/automation scripts to enrich the CI/CD platform's capabilities/features. Using AI capabilities are recommended.
+ You need to be familiar with modern programing language build frameworks/toolkits to support CI/CD in SDLC. e.g. npm, angular, maven, gradle, poetry.
+ You need to maintain DevOps platform infrastructure including VM, DB, Kubernetes, Macbook.
+ You need to use enterprise proved monitoring toolsets to ensure DevOps platform is in a healthy state and prevent potential production incidents.
+ You need to communicate with stakeholders across APAC region. Analyze the project team and security team requirements, ensure all CI/CD pipelines and automations are following the enterprise standards.
**Required Qualifications:**
+ 1-2 years of experience in a DevOps Engineer role (or similar role)
+ Experienced in CI/CD pipeline management platforms. E.g. GitLab CI, Jenkins, GitHub Actions, etc
+ Knowledge of scripting languages. E.g JavaScript, Python, Groovy, Bash.
+ More than two years of experience in a DevOps Engineer role (or similar role).
+ Fundamental knowledge of Cloud. E.g. modern cloud providers: AliCloud, Azure, AWS.
+ Fundamental knowledge of Linux administration.
+ Fundamental knowledge of software development life cycle.
+ Fundamental knowledge of container technology.
+ Fluent English in both oral and writing is a must.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

As an **Associate Security Analyst** within Global Cybersecurity Operations - Segment, you will support the collection, analysis, and interpretation of information to identify patterns, surface risks, and detect anomalies across the environment. This role provides hands-on exposure to cybersecurity operations while contributing to continuous improvement initiatives that enhance operational efficiency and cyber resilience.
**Position Responsibilities:**
+ Execute defined processes with a strong emphasis on accuracy, quality, and consistency of output.
+ Document, maintain, and continuously improve process workflows and operating procedures.
+ Identify, recommend, and contribute to efficiency improvements and enhancement opportunities using data analytics, automation, and process optimization techniques.
+ Stay current on emerging technologies, evolving cyber threats, and key business drivers impacting security operations.
+ Perform cybersecurity operational activities assigned within Segment Cybersecurity Operations.
**Required Qualifications:**
+ Minimum 1 year of experience in a corporate or professional work environment
+ Familiarity with leveraging AI, machine learning, and automation tools to improve operational efficiency, enhance data analysis, and strengthen cyber defense capabilities (e.g., anomaly detection, alert tuning, process automation).
+ Strong analytical mindset with proven ability to collect, interpret, and assess data.
+ High attention to detail and accuracy, even in fast-paced or high-pressure situations.
+ Self-motivated, resourceful, and capable of working independently with minimal supervision.
+ Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
+ Bachelor's degree in Computer Science, Mathematics, Statistics, Information Technology, Cybersecurity, or a related field, or equivalent practical experience.
+ Amenability to work in night shift (8:00PM to 5AM PHT) and hybrid work arrangement in Quezon City (3x onsite)
**Preferred Qualifications:**
+ Working knowledge of scripting or programming languages (e.g., Python, PowerShell, JavaScript)
+ Strong PC and productivity tool proficiency, particularly Microsoft Office (Excel, including VBA/Macros).
+ Familiarity with writing, executing, and analyzing KQL/SQL queries.
+ Foundational knowledge of computer networking concepts (e.g., TCP/IP, DNS, DHCP, network security principles).
+ Experience or exposure to cybersecurity operations, SOC, incident response, or cyber monitoring activities
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Fresenius Medical Care** is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
We are a **People-Centric organization** , capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.
Our **compensation strategy approach follows our Total Rewards Philosophy** of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.
**DUTIES AND RESPONSIBILITIES (Accounts Receivables Associate)**
**Philhealth Claims**
1. Prepares the Claim Statement Form (CSF) signed by the patient and ARA; endorses to the Doctor for review and signature
2. Prepares CF4 and endorses to the Doctor for review and signature
3. Validate data uploaded in Beacon and encode remaining data for manual input
4. Updates the PHIC monitoring sheet to account usage of benefits
**In-Patient**
1. Validates in the system of the hospital if the patient is admitted
**RTH and Denied Claims**
1. Address cause of discrepancies
2. Retrieve original documents (for Denied Claims)
3. Prepare Motion for Consideration Letter (Denied Claims)
4. Scan and upload documents to Beacon/QNAP/OneDrive
**QUALIFICATIONS for Treasury/Accounts Receivables Associate**
+ **Must possess a Bachelor's/College Degree in Finance, Accounting, Business, Commerce or equivalent**
+ **Willing to work on shifting schedules**
+ **No work experience required, fresh graduates are welcome to apply**
+ **Can start ASAP**

The Enhanced Services Team is a technical support group comprising of resources whose primary focus is to provide support over the phone for all incidents that are not resolved within the Service Desk Level. The resources may also provide physical/face-to-face/on-site technical assistance to the CSC employees will be in charge to oversee end-to-end process of incident and request flow. The Team will serve as the escalation point, taking ownership of the case until the issue is resolved and/or the request is fulfilled.
**Position Responsibilities:**
+ Provides incident and service support to ensure system stability and user satisfaction.
+ Handles request fulfillment by processing and completing user requests in a timely manner.
+ Manages the IT asset lifecycle from procurement to disposal.
+ Oversees queue and ticket management to ensure timely resolution of issues.
+ Supports effective communication and collaboration across teams and stakeholders.
+ Handles email inquiries and conducts investigations to resolve concerns.
+ Prepares reports and drives continuous improvement initiatives.
+ Participates in projects and engagement activities to support team objectives.
**Required Qualifications:**
+ Minimum of3 years of IT support experience
+ Bachelor's degree in any IT related course.
+ Excellent Communication skills
+ Amenable to work on a night shift work schedule and full work onsite set up (Cebu).
**Preferred Qualifications:**
+ Strong technical troubleshooting skills (hardware, software, end-user computing)
+ Excellent communication and customer service skills
+ Ability to manage multiple tasks and prioritize effectively
+ Team player with a proactive and solution-oriented mindset
+ Experience in deskside or IT support roles is preferred
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_The_ **_Associate IT Business Analyst_** _will perform improvement opportunities, conducts workflow analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs._
**Position Responsibilities:**
+ Participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
+ Production of high-quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
+ Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis
+ Able to explain technical jargon to non-technical/commercial teams
+ Able to generate and propose business case including identifying cost and business savings for the stakeholders
**Required Qualifications:**
+ Bachelor's degree graduate of any courses
+ At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back-office operations enabling integrated solutions to optimize processes, technology, data etc.
+ Proficient in Microsoft Office Applications (including Visio, Project)
+ Amenable to work on a hybrid work set up of 3x a week onsite in QC and mid shift work schedule (3PM to 12MN).
**Preferred Qualifications:**
+ At least has experience in Agile Methodology is an advantage
+ Excellent negotiating skills and an ability to manage inter-departmental work relationships
+ Must pass current job expectations and meet performance metrics
+ Quick to adapt with proven experience learning new products, technologies and tools
+ Strong influencing skills with ability to make sound recommendations
+ Must have experience working on large scale projects
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Associate IT Consultant - Service Desk**
**Job Description**
We are seeking an Associate IT Consultant for our internal Service Desk. In this role, you will serve as a first-line technical support professional, providing efficient and customer-focused IT assistance to our organization's end users. You will be responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a professional and supportive demeanor.
+ Provide first-level technical support to end users via phone, email, and ticketing systems
+ Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
+ Document all support interactions accurately in the ticketing system and maintain detailed records
+ Escalate complex technical issues to senior support staff or specialized teams when necessary
+ Assist with user onboarding and provide technical guidance on company systems and applications
+ Perform routine maintenance tasks and system updates as directed
+ Communicate technical information clearly to non-technical users in a patient and supportive manner
+ Maintain a professional demeanor while managing multiple support requests and prioritizing workload
+ Collaborate with team members to share knowledge and improve service desk processes
+ Follow established IT policies, procedures, and security protocols
**Qualifications**
+ Proven experience in IT service desk, help desk, or technical support roles
+ Strong knowledge of Windows operating systems and basic IT infrastructure
+ Experience with ticketing systems and service desk management tools
+ Excellent troubleshooting and analytical skills with a detail-oriented approach
+ Strong communication and interpersonal skills with a customer-focused mindset
+ Ability to work efficiently in a fast-paced environment and manage multiple priorities
+ Problem-solving abilities and willingness to learn new technologies
+ Preferred: ITIL certification or foundational knowledge of IT Service Management
+ Preferred: Experience with remote support tools and enterprise systems
**Additional Information**
Ready to drive with Continental? Take the first step and fill in the online application.
Job ID
REF1142Z
Field of work
Information Technology
Job flexibility
Hybrid
Location
City of Taguig, Philippines
Leadership level
Leading Self
Legal Entity
Continental Global Business Services Manila, Inc.