1,361 Job Training jobs in the Philippines

The
SM Management Training Program
is looking for young and dynamic individuals who will go through a comprehensive learning program committed to cultivate and develop future leaders of SM Supermalls. Throughout the program, Management Trainees will rotate and learn critical functions of Mall Operations and Leasing Operations through blended learning activities (i.e. classroom training, on-the-job training, and mentoring) while being mentored by seasoned leaders of SM Supermalls.

Key Responsibilities:

• Participate in rotational assignments across the critical functions and divisions of the company.
• Engage in learning activities to develop your leadership, problem-solving, and decision-making skills.
• Collaborate with cross-functional divisions to come up with fresh & innovative ideas to elevate malling and customer service experience to help drive revenue growth.
• Ensure that there is a positive relationship with mall tenants by immediately addressing their concerns & compliance with mall policies.
• Identify opportunities for operational enhancement, cost savings, and revenue generation.

Qualifications:

• Graduate of any 4-year degree course.
• Strong leadership potential demonstrated from previous work experience or recent projects
• Excellent communication skills with the ability to work with diverse teams.
• Strong business acumen with a positive attitude, self-motivation, and willingness to learn in a fast-paced work environment.

Job Description

In this role, you'll make an impact in the following ways:

• Build a scalable, world-class learning and education program for Capital Markets - Transfer Agency and Treasury Services.
• Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.
• Manage allocation of people and financial resources for Learning and Development and be able to adapt to other tasks such as coaching, mentoring, compliance auditing
• Own and evolve the learning roadmap for new hires and leaders, continuously building and adding learning paths.
• Leverage a deep understanding of the various services in Global Custody, to create specialized and optimized learning paths.
• Design and implement certification and implementation programs for New Hire specialists and New Hire Leadership onboarding.
• Understand the bigger picture on how effective learning impacts the overall competency and readiness of employees to set them up for success and creating positive ripple effect to the organizational goals and visions.
• Align company priorities and strategies to employee metrics and goals, evaluate employee performance and progress, and strive to recognize, encourage, and improve team performance to support organizational business targets, supporting inclusive work environments.
• Powerful communication skills to articulate clearly and confidently on complex processes in a way that would be easily understood.
• Ability to directly address conflicts and escalate issues where appropriate, including managing difficult conversations with team members.
• Strong conceptual and planning skills, time management skills, and the ability to handle multiple projects simultaneously.
• Identify training opportunities through constant TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one pager process flows, refreshers, to enhance product knowledge and customer service skills
• Develop and execute sound action plans that will result to outstanding results in key performance measures.
• Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery.
• Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations.
• Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.

Qualifications

To be successful in this role, we're seeking the following:

• At least 3 years experience in instructional designing, training delivery with specialization in banking operations
• Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.
• At least 5 years of inbound client service experience from global banking operations required
• Advanced level in developing and executing training programs
• Strong interpersonal skills with developing frontline specialists through effective coaching techniques
• Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one pager process flows, refreshers, to enhance product knowledge and customer service skills
• At least 2 years of college degree BS / BA (72 units)
• Willing to work 100% onsite at Pasay, Alabang, and/or Cebu
• Willing to travel as needed by the business
• Willing to work night shift (North America Hours) and shifting schedule as needed by the business

Desired additional qualifications:

• Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
• Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
• PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies
• Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools
• Presentation skills, with deep understanding and expertise of the story behind the numbers
• May be required to be registered, certified, or licensed in a specialty area.

About Us

EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

Key Responsibilities:

• Design, implement, and facilitate training programs tailored to the needs of agency sales teams.
• Develop training materials, modules, and tools to improve product mastery and selling effectiveness.
• Conduct regular training sessions, workshops, and refresher courses to support continuous learning.
• Assess training effectiveness through feedback, performance metrics, and post-training evaluations.
• Collaborate with Sales, Marketing, and Product teams to align training content with business objectives and new product launches.
• Identify skill gaps and recommend targeted learning interventions.
• Stay updated on industry trends, sales techniques, and competitor offerings to ensure relevant and impactful training delivery.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in sales training, learning & development, or a similar role, preferably in the insurance or financial services industry.
• Strong facilitation, presentation, and communication skills.
• Proven ability to design engaging learning experiences that drive measurable performance improvements.
• Proficiency in creating digital and in-person training materials.
• Collaborative and proactive approach to working with cross-functional teams.

Job Type: Full-time

Pay: Php100, Php120,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

Job Description: This position is responsible in ensuring that the staffing requirements are met and that the highest quality of applicants is maintained for EHA NCLEX scholars. Responsibilities include working with various clients/projects to assess their USRN hiring needs; conducting final interviews over the telephone as well as in person; attending various job fairs and visiting college campuses to recruit for the various clients/projects; reviewing applications and resumes and forwarding them in a timely manner to respective clients/projects; and determining recruiting strategies within budget.

It is also expected that the employee is responsible for identifying successful candidate sourcing techniques; sourcing quality candidates that meet the hiring managers' needs and ensuring the recruiting process is completed in a timely and effective manner while guaranteeing compliance with company policy and local labor regulations.

Responsibilities: Essential Functions

• Process Related Tasks

• Collaborates with management to help them identify job requirements, fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel.

• Prepare hiring forecast to project employment needs
• Plans and evaluates the sourcing methods used to recruit quality candidates. Sourcing methods include traditional as well as nontraditional methods, with an emphasis toward identifying new sources of ad placement in relation to current needs.
• Post internal and external job openings.
• Utilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publications.
• May attend recruitment fairs and conduct on and off-site interviews.
• Interacts with search firms and employment agencies for higher level and/or more specialized candidate needs.
• Receive, screen, and file incoming resumes for NCLEX scholars position
• Conduct telephone interviews with prospective applicants.

• Provide final screening interview notes for exempt and non-exempt candidates as endorsed by Recruitment Officers

• Reports Related Tasks

• Manages the applicants tracking database, ensuring that it is up-to-date and accurate.

• Coordinate with Recruitment team in determining cost per hire monthly
• Tracks applicable job requisitions, ensuring a job requisition exists for all available open positions.
• Maintains hiring statistics specifying the various sourcing techniques through candidates are obtained.
• Provides weekly status report giving detailed information on the employment activity.
• Create and update local recruiting reports.
• Keep detailed records of employment advertisements and ensure accurate information for advertisements.

• Analyzes and reports on employment statistics, including cost per hire, source of hire, and diversity recruiting initiatives.
  Reports on recruiting activities to management, identifying problem areas and potential solutions.

• Back Office Tasks

• Maintains contact with applicant sourcing agencies.

• Work with internal HRIS systems.
• Oversees completion of Pre-Employment requirements in collaboration with Training Admin such as PEME, BDO applications etc.
• Completes all necessary documentation to avoid potential serious discrimination complaint consequences.
  Follows up with BGC completion of each new hire

Other tasks as assigned from time to time

Qualifications: Good organizational skills, excellent in time management, Good communication skills

Job Description: In this role, you'll make an impact in the following ways:

• Build a scalable, world-class learning and education program for Capital Markets – Transfer Agency and Treasury Services.
• Create an enjoyable, energized, cohesive, and relevant learning experience across learning academy.
• Manage allocation of people and financial resources for Learning and Development and be able to adapt to other tasks such as coaching, mentoring, compliance auditing
• Own and evolve the learning roadmap for new hires and leaders, continuously building and adding learning paths.
• Leverage a deep understanding of the various services in Global Custody, to create specialized and optimized learning paths.
• Design and implement certification and implementation programs for New Hire specialists and New Hire Leadership onboarding.
• Understand the bigger picture on how effective learning impacts the overall competency and readiness of employees to set them up for success and creating positive ripple effect to the organizational goals and visions.
• Align company priorities and strategies to employee metrics and goals, evaluate employee performance and progress, and strive to recognize, encourage, and improve team performance to support organizational business targets, supporting inclusive work environments.
• Powerful communication skills to articulate clearly and confidently on complex processes in a way that would be easily understood.
• Ability to directly address conflicts and escalate issues where appropriate, including managing difficult conversations with team members.
• Strong conceptual and planning skills, time management skills, and the ability to handle multiple projects simultaneously.
• Identify training opportunities through constant TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one pager process flows, refreshers, to enhance product knowledge and customer service skills
• Develop and execute sound action plans that will result to outstanding results in key performance measures.
• Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery.
• Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations.
• Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.

Qualifications: To be successful in this role, we're seeking the following:

• At least 3 years experience in instructional designing, training delivery with specialization in banking operations
• Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.
• At least 5 years of inbound client service experience from global banking operations required
• Advanced level in developing and executing training programs
• Strong interpersonal skills with developing frontline specialists through effective coaching techniques
• Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one pager process flows, refreshers, to enhance product knowledge and customer service skills
• At least 2 years of college degree BS / BA (72 units)
• Willing to work 100% onsite at Pasay, Alabang, and/or Cebu
• Willing to travel as needed by the business
• Willing to work night shift (North America Hours) and shifting schedule as needed by the business

Desired additional qualifications:

• Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
• Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
• PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies
• Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools
• Presentation skills, with deep understanding and expertise of the story behind the numbers
• May be required to be registered, certified, or licensed in a specialty area.

Job Description: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings.

Responsibilities: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings.

Qualifications: The role is primarily responsible for designing and delivering NCLEX review classes to produce fully-equipped, NCLEX-ready scholars to ensure a high overall success rate. The job focuses in monitoring and reviewing the adherence and capability of the scholars while under the NCLEX Program. The job also includes up-to-date curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings.

Purpose of the Position:

Reporting to TSG Equipment Training Superintendent, the Training Supervisor is accountable and responsible for the formulation, development and implementation of policies and procedure of Training Department.

Duties and Responsibilities:

1. Coordinate with the superintendent to formulate and develop effective training programs.

2. Coordinate with the superintendent to conduct appraisal of the training program.

3. Prepare training materials and presentations.

4. Assess and monitor the delivery of training programs.

5. Monitor and implement training schedules.

6. Ensure compliant to statutory training schedules.

7. Recommend action plans to eliminate repetition of failure as to the identified root cause.

8. Review and organize assessment such as but not limited to practical and theory assessment.

9. Conduct field monitoring of trainee's.

10. Stays in the requesting project site accommodation while work is still in progress.

11. Assess and update training records.

12. Perform other related functions.

Qualifications, Skills and Experience:

1. Graduate of any Technical Course or equivalent

2. At least three (3) years in heavy equipment operation as a multi skilled operator.

3. Knowledgeable in Heavy Equipment Maintenance Program

4. High level of interpersonal skills and integrity;

5. Creative, forward thinker.

6. Able to deliver effective results, meet tight deadlines and targets

7. Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient.

8. Ability to multitask and work well under pressure.

9. A reliable professional who follows organization and department procedures, completes tasks in a timely manner.

Approvals/Authorities:

Approval is based on authority matrix

Willing to work in Lake Sebu, South Cotabato City.

Job Type: Full-time

Application Question(s):

• How much notice are you required to give you current employer?

Work Location: In person

We are seeking a Training Associate (Associate–Specialist Level) to join our growing team in Ortigas, Pasig City. The Trainer will be responsible for facilitating New Hire Training, refresher programs, and upskilling initiatives to ensure that employees meet performance expectations and deliver excellent customer service.

This role is ideal for current BPO agents or trainers who want to take their career to the next level in training and development.

Key Responsibilities

• Conduct New Hire Training (NHT) sessions covering communication, customer service, technical, and product/process knowledge.
• Facilitate refresher and upskilling training for tenured employees.
• Monitor trainee performance through assessments, coaching, and feedback sessions.
• Collaborate with Operations, Quality, and HR to address training gaps.
• Keep training materials updated and aligned with business needs.
• Promote a positive learning environment that motivates and engages employees.

Qualification

• At least 6 months to 1 year experience as a Trainer, Learning Facilitator, or Subject Matter Expert (SME) in the BPO/Contact Center industry.
• High-performing agents who aspire to transition into a Trainer role are also encouraged to apply.
• Bachelor's Degree in Education, Communication, Psychology, Human Resources, or related field (preferred but not required).
• Strong understanding of adult learning principles and BPO training methodologies.
• Familiarity with contact center operations, tools, and performance metrics.
• Excellent communication, presentation, and facilitation skills.
• Proficient in MS Office tools and other workplace applications.
• Open for fresh graduates.
• Willing to work onsite in Ortigas, Pasig City.

For interested applicants, send your resume to:

Be the mentor who shapes the next generation of BPO champions. Apply now

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• Flextime

Work Location: In person

Job Brief
The Training Specialist offers unparalleled expertise in critical customer service domains such as sales, technical support, customer engagement, and account management. This role is primarily responsible for providing end-to-end training that requires deep knowledge in areas such as customer profiling, negotiation, sales closure, and proficiency in tools, software, and hardware applications. Moreover, they excel in adult learning principles, conflict resolution techniques, facilitation skills, and content design strategies. By leveraging these competencies, they design and deliver targeted training programs that directly address business challenges, driving strategic objectives and equipping employees with specialized skills for enhanced efficiency, innovation, and competitive advantage. Their ability to create engaging and effective training materials, facilitate interactive learning experiences, and resolve conflicts within training sessions further amplifies their impact, fostering continuous improvement across key business areas.

Key Responsibilities
Facilitation:

• Show proficiency in adult learning principles to address varied training requirements, foster participant involvement, promote self-directed learning, and adjust to diverse learning preferences.
• Conduct specialized training sessions in specialized areas like sales, technical support, or leadership development, drawing on deep expertise.
• Employ advanced facilitation methods to actively engage participants and optimize learning results.

Instructional Design:

• Demonstrate proficiency in conducting Training Needs Analysis to guide strategic decision-making effectively.
• Design customized training programs tailored to specific business needs and objectives.
• Integrate advanced instructional design principles to develop compelling and impactful learning journeys.

Performance Improvement:

• Consistently track agent performance, aligning with campaign needs and key performance indicators (KPIs).
• Analyze performance metrics to pinpoint improvement opportunities in specific domains.
• Create precise interventions aimed at enhancing performance outcomes.

Performance Coaching:

• Conduct regular one-on-one feedback sessions with agents to discuss their performance, strengths, and areas needing improvement.
• Provide encouragement, motivation, and support to agents to help them overcome challenges and stay focused on achieving their performance goals.
• Provide leadership coaching to managers and team leaders to help them effectively support and develop their teams.

Capability Development:

• Develop advanced training materials and resources to build expertise in specialized areas.
• Provide personalized coaching and support to employees to enhance their capabilities.
• Demonstrate commitment to continuous improvement and ongoing learning to stay abreast of industry trends and best practices in business acumen training. Propose targeted training initiatives to tackle identified workplace challenges and foster a culture of continuous improvement.

Compliance and Reporting:

• Ensure specialized training programs comply with industry regulations and standards.
• Generate detailed reports on training outcomes and impact on business performance.

Quality Assurance:

• Implement rigorous quality assurance measures to ensure the accuracy and effectiveness of training content and delivery.
• Continuously evaluate and refine training programs to maintain high standards of quality.

Collaboration and Communication:

• Collaborate with cross-functional teams to integrate specialized training initiatives into broader organizational strategies.
• Communicate effectively with stakeholders to ensure alignment of training objectives with business goals.

Professional Development:

• Stay at the forefront of industry trends and advancements in specialized areas of expertise.
• Pursue ongoing professional development opportunities to enhance skills and knowledge in specialized domains.

Qualifications

• Bachelors degree of a 4- or 5-year course.
• Preferably at least 3 years of training or teaching experience in the Contact Center industry Customer service or its equivalent for a designated customer base.
• Extensive experience and expertise in customer service, leadership training, and quality assurance.
• Exhibit robust business acumen by delivering tangible, measurable results through training initiatives that connect training objectives to Business Outcomes.
• Highly skilled in learning management systems and proficient in Microsoft software applications or Google Workspace tools.
• Proven track record in designing and delivering specialized training programs that drive business results.
• Demonstrate capability to collaborate seamlessly with cross-functional teams and forge robust relationships with stakeholders across all organizational hierarchies.
• Exhibit leadership abilities and a proactive approach to problem-solving.
• Ensure reliability and dependability through consistently adhering to training session schedules, deadlines, and stakeholder commitments.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

About SVC:
Select VoiceCom
is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say,
"I work at Select VoiceCom, and think it's a great place to work"
The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at
Select VoiceCom
today and join the growing
SVC
family. You wont regret it

Check out our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.

How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from
Monday to Friday
anytime between
9AM-9PM
.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online
If shortlisted, our recruitment team will reach out to you within
1-7 working days
. Due to the volume of applications we receive every day,
only shortlisted candidates will receive a phone call for an interview
anytime between 8
AM-11PM (Monday-Friday)
.