124 Job Testing jobs in the Philippines

Testing Supervisor

Rizal, Rizal DELTA CONCRETE CORPORATION

Posted 20 days ago

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Job Description

JOB QUALIFICATIONS/SKILLS:
High School/Vocational/College Graduate of any related course br>With at least 2-5 years of experience as a TESTING SUPERVISOR in a ‘BATCHING PLANT OPERATIONS” (Ready Mixed Concrete).
Job Types: Permanent, Full-time
Benefits:
Additional leave
Company Christmas gift
Company events
Company sportsfest
Life insurance
Schedule:
8 hour shift
Supplemental Pay:
13th-month salary
Overtime pay
This advertiser has chosen not to accept applicants from your region.

Testing Coordinator

Rizal, Rizal DELTA CONCRETE CORPORATION

Posted 20 days ago

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Job Description

JOB QUALIFICATIONS/SKILLS:
High School/Vocational/College Graduate of any related course br>With at least 1-2 years of experience as a TESTING COORDINATOR in a ‘BATCHING PLANT OPERATIONS' (Ready Mixed Concrete). < r>Willing to work in the Taytay Plant and supervise other plants of DCC
Job Types: Permanent, Full-time
Benefits:
Additional leave
Company Christmas gift
Company events
Company sports fest
Life insurance
Schedule:
8-hour shift
Supplemental Pay:
13th-month salary
Overtime pay
This advertiser has chosen not to accept applicants from your region.

Product Testing Engineeer

Dasmariñas, Cavite TeamQuest Technology Inc.

Posted 23 days ago

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Job Description

- Bachelor's Degree in Electronics/Electrical Engineering.
- Proven experience in board device-level analysis and electrical characterization.
- Preferably a Licensed Electrical or Electronics Engineer.
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Associate Director, Testing CoE

Manulife

Posted 18 days ago

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Job Description

_We're looking for a_ **_Associate Director, Testing CoE_** _to join our Integrated Compliance Services team at MBPS. In this role, you are responsible on leading and managing the compliance testing and monitoring of end-to-end compliance testing lifecycle, including planning, execution, reporting, and issue remediation across all lines of covered business areas. The role ensures that the organization complies with applicable insurance laws, regulations, and internal policies, and plays a key role in identifying and mitigating regulatory risks through a robust testing framework._
**Position Responsibilities:**
**Leadership & Strategy**
+ Lead and manage the compliance testing team in providing strategic direction, setting clear goals, coaching, performance evaluation and performance management.
+ Supports the director and management team in the execution of the plans, visions and initiatives aligning with the company strategies.
+ Assists in preparing report and presentations for senior leadership and business stakeholders
**Testing & Monitoring**
+ Develop and maintain an annual compliance testing plan aligned with internal guideline, local regulatory expectations and enterprise risk assessments.
+ Execute testing engagements, including planning, documentation, and reporting.
+ Ensure testing activities are well-documented; records are accurately safe kept and aligned with industry best practices.
+ Ensure timely identification, escalation, and resolution of compliance issues.
+ Ensure strict adherence to established timelines
+ Monitor changes in insurance regulations and adjust testing strategies accordingly.
+ Promote innovation in testing approaches, including the use of data analytics and automation tools.
**Reporting & Issue Management**
+ Prepare detailed reports on testing results, root cause analysis, and remediation recommendations.
+ Track and validate corrective actions to ensure timely resolution of compliance issues.
+ Present findings and trends to senior management, internal audit, and regulatory bodies as needed.
**Required Qualifications:**
+ 5 years of strong experience in Compliance Testing or Audit (External or Internal), with a focus on AML-ATF, Privacy, distribution compliance, and related themes, along with 3 years of cumulative leadership experience.
+ Bachelor's degree, preferably related to Banking, Finance, Insurance, Accounting or related course.
**Preferred Qualifications:**
+ Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.
+ Ability to lead and manage team members and foster staff development
+ Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills.
+ Excellent analytical and problem-solving skills
+ Strong ethical compass and disciplined
+ Ability to work independently and collaboratively with all levels of management in the organization.
+ Ability to facilitate decision making across groups in the company.
+ Ability to set priorities, managing overlapping timelines and competing demands
+ Comprehensive knowledge of the financial services industry with an advanced understanding of the Company's businesses
+ Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business.
+ Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.

Junior QA Tester (Manual Testing)

Makati, National Capital Region Nityo Infotech

Posted 25 days ago

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Job Description

Salary: 35,000
br>Set up: Onsite

Location: Training in Makati City but will transfer to Alabang Muntinlupa after 1 week

Schedule: Day shift (M-F)

Qualification:  br>


At least 2 years in Software Testing

Must have Experience in Test Creation, documentation, Test Execution

Bachelor Graduate  br>
Can start ASAP / or this August
This advertiser has chosen not to accept applicants from your region.

Senior Security Consultant Penetration Testing

Muntinlupa, National Capital Region ETeam PH

Posted 7 days ago

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Job Description

Client's Business is growing its EMEA Threat and Vulnerability practice and you’ll join the team as a Senior Security Consultant (Application Security Specialist) to help strengthen our capability in the application security space.
br>

Client’s experienced penetration testers’ work with Fortune 500 customers to take various types of penetration testing assessments (network, wireless, application, etc.), acting as “ethical hackers” to evaluate the security of enterprise networks, applications, mobile devices, and data. Our penetration testers go beyond simply enumerating vulnerabilities, we assess them to understand the potential impact they pose our client’s business.



As a penetration tester, you will actively exploit vulnerabilities and use what we find to help develop solutions that can secure the enterprise. As an expert, you will provide consulting services in the discipline of vulnerability assessments and penetration testing and be responsible for delivery and post-delivery support including delivery of specific vulnerability assessments and penetration testing.



As new members within Manila, there is an expectation for you to make this role your own whilst also collaborating with other stakeholders / members of the team globally and provide insights into growing the business. Seeking for people who are keen to participate in the development of new Threat & Vulnerability practice services and tools, lead customer engagements and provide presentation of results to clients.



You’ll need to have, < r>
Bachelor’s degree or relevant experience < r>
Experience working as a dedicated ethical hacker/pen testing experience.

Knowledge of application security and network security.

Knowledge of programming languages: Java, .NET, C., Python.



Even better if you have,

Experience in source code review, wireless and mobile security assessment

Development and Sysadmin background.

Excellent report writing skills and an ability to clearly articulate technical risk, coupled with an acute attention to detail.

Experience with Static Analysis tools.

Ability to deliver security projects on time and within budget.

Strong work ethic, with demonstrated effective communication skills.

Red Team experience.

Offensive Security certifications or equivalent.

Strong aptitude for understanding the landscape and business context in which application security consulting services are utilized.

Solid understanding of risk to help advising clients effectively.
This advertiser has chosen not to accept applicants from your region.

Manual Tester (With API Testing)

Muntinlupa, National Capital Region Hunter's Hub, Inc.

Posted 17 days ago

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Job Description

The candidate must have:
br>● Obtained a Bachelor’s or College degree in either of the following - Industrial Engineering, Management Engineering, Computer Science, Computer Engineering, Information Technology and/or related field.
● at least three to four (3-4) years working experience in Quality Assurance and/or testing; < r>
● Must be proficient in writing test cases and test scripts; < r>
● Must have an experience in creating a Master Test plan; < r>
● Must have an in-depth understanding of Test Design Techniques, QA methodologies and Software Development Life Cycle (both Waterfall and Agile Development); < r>
● With substantial knowledge of QA testing tools, different test design techniques, standards and processes; < r>
● Exposure in business operations related to manufacturing, distribution and financial operations will be an advantage; Experience in various system development environment; < r>
● A competitive analytical and problem solving skills and intermediate communicative competence; < r>
● Detail oriented and good time management skills < r>
● Strong sense of commitment to the organization’s goals and values;
● High flexibility in shifting schedule and extended working hours; < r>
● Readiness to travel to other sites < r>
Job Description
I. POSITION OBJECTIVES / JOB SUMMARY

Ensures that business requirement specification are analyzed, understood properly, and able to

translate into functional specifications and test cases.

Evaluates and tests new or modified software programs and software development procedures used

to verify if programs are functioning according to user requirements and conform to established

guidelines.

Ensures that the system is released conforming to the functions and requirements set and agreed by

the customer and development, supported by the Test Summary Report and/or Acceptance Test

Certificate.

Collaborates with Senior Quality Analyst in applying knowledge and experience to mostly routine

situations, application of working or functional knowledge and capability in a particular process or

method.

II. KEY RESULTS AREAS / JOB RESPONSIBILITIES

1. Quality Process Mastery

a. Understand and comply with the defined and agreed Software Development Life Cycle

and CMMI standards of the organization.

b. Understands various approaches used in testing such as System, Integration and

Regression.

c. Able to apply appropriate test design techniques in writing test cases.

d. Creates test plan and test effort estimation for small to medium sized projects.

e. Reviews test cases and test scripts written by Junior Manual Quality Analyst. Make

recommendations as necessary.

f. Writes test cases and test scripts, creates test data and requirement traceability matrix.

g. Properly executes the given test cases / test scripts, identifies the correct behavior of the

system under test, replicates and reports uncovered defects.

h. Performs the activities necessary to execute tests in accordance with the test plan and test

design (including setting up tests and test data).

i. Tests and certifies software defect fixes and new functionality. Executes functional,

application and regression tests for software releases.

j. Writes clear and precise defect reports as required for identified software defects and

functional defects based on testing results.

k. Writes and submits Test Summary Report and/or Acceptance Test Certificate.

l. Collaborates with Senior Manual Quality Analyst in peer review of the RTM, test cases and

test summary report and/or acceptance test certificate documents.

m. Reviews and analyzes test results and makes recommendations

n. Enforces quality procedures and guidelines across the Software Development Life Cycle.

o. Contributes to the continuous improvement of the QA procedures and guidelines.

p. Satisfy customer by providing clear testing specifications and quality product according to

specified requirements.

q. Exhibits confidence in understanding the business concerns and provides sound business

suggestions and recommendations accordingly.

PRIVATE AND CONFIDENTIAL

2. Administrative Tasks

a. Records activities in ATLAS and reports/elevates issues to superior when needed.

b. Conducts needed validation to ensure compliance to the procedures in CMMI.

c. Prepares and submits needed reports.

d. Mentors and guides Junior Manual Quality Analyst.

3. Teamwork

a. Closely coordinates with other team members of the applications development and support.

b. Facilitates effective team interaction adhering to the values of the company and meeting

the objectives.

c. Ability to adjust flexibly to help other team members to ensure continuity of providing

service.

4. Learning and Development

a. Expand knowledge on business process and IT related information

b. Stay abreast of current technology, system information, problems, changes and updates

relevant to the team.

5. Performance of other tasks as maybe assigned.
This advertiser has chosen not to accept applicants from your region.
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Compliance Team Lead, Testing CoE

Manulife

Posted 17 days ago

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Job Description

_We're looking for a_ **_Compliance_** **_Team Lead, Testing CoE_** _to join our Integrated Compliance Services team at MBPS. In this role, you are expected to assist the Manager of the Testing CoE in monitoring and leading the team's performance in delivering the expected results on time, including his/her own assigned testing activities. You will be responsible for providing timely guidance and coaching to the Testing Analysts and update the Testing Manager regularly updated on the status of testing activities and shall escalate any issues or concerns that may impede the completion of testing activities as scheduled._
**Position Responsibilities:**
+ Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices
+ Assist the Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis
+ Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports
+ Assisting the preparation of training materials and presentation deck to management when required
+ Assist in driving and monitoring team's productivity and efficiency are met
+ Research regulations by reviewing regulatory bulletins and other sources of information
+ Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns
+ Plans and coordinates operational activities and guarantees compliance with rules and regulations.
+ Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date
+ Co-manage and nurture the team by ensuring that there is continuing personal development, maintaining collegiality and collaboration, and fostering of performance culture thru:
+ Trainings and Certifications, internal and external;
+ Communicating job expectations;
+ Coaching and counseling;
+ Reward and discipline;
+ Appraising and monitoring employee performance;
+ Managing financial resources such as forecast requirements, scheduling expenses, budget planning;
+ Take charge or assist or monitors on the projects/ initiatives relating to process improvement
+ Manage team's business continuity through capacity planning and resource management
+ Motivate others to stretch and take bold steps to achieve better outcome
+ Assist the Managers in Driving team performance to the highest possible level and excel it through development actions
+ Assist in creating training and development plans for team members and follow through on action plans
+ Assist in providing feedback of team members
+ Support the Manager in ensuring implementation of team projects initiative
**Required Qualifications:**
+ **2-4 years of strong background in either Internal or External Audit, or experience with compliance testing and risk and controls.** Knowledge of KYC and EDD is a plus.
+ At least 1 year of leadership experience, with proven ability to manage, develop, and motivate a team.
**Preferred Qualifications:**
+ Experience in engaging with senior executives is preferred. Strong knowledge of Excel and Microsoft tools. Ability to create and update SLAs, Process Narratives, and Standard Operating Procedures.
+ Exceptional English communication skills, both spoken and written, with the capability to present confidently and effectively to various stakeholders.
+ Flexibility to adapt to changes and new approaches, with a proactive attitude towards process improvement and team performance enhancement.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.

Compliance Team Lead, Testing CoE

Manulife

Posted 17 days ago

Job Viewed

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Job Description

_We're looking for a_ **_Compliance_** **_Team Lead, Testing CoE_** _to join our Integrated Compliance Services team at MBPS. In this role, you are expected to assist the Manager of the Testing CoE in monitoring and leading the team's performance in delivering the expected results on time, including his/her own assigned testing activities. You will be responsible for providing timely guidance and coaching to the Testing Analysts and update the Testing Manager regularly updated on the status of testing activities and shall escalate any issues or concerns that may impede the completion of testing activities as scheduled._
**Position Responsibilities:**
+ Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices
+ Assist the Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis
+ Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports
+ Assisting the preparation of training materials and presentation deck to management when required
+ Assist in driving and monitoring team's productivity and efficiency are met
+ Research regulations by reviewing regulatory bulletins and other sources of information
+ Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns
+ Plans and coordinates operational activities and guarantees compliance with rules and regulations.
+ Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date
+ Co-manage and nurture the team by ensuring that there is continuing personal development, maintaining collegiality and collaboration, and fostering of performance culture thru:
+ Trainings and Certifications, internal and external;
+ Communicating job expectations;
+ Coaching and counseling;
+ Reward and discipline;
+ Appraising and monitoring employee performance;
+ Managing financial resources such as forecast requirements, scheduling expenses, budget planning;
+ Take charge or assist or monitors on the projects/ initiatives relating to process improvement
+ Manage team's business continuity through capacity planning and resource management
+ Motivate others to stretch and take bold steps to achieve better outcome
+ Assist the Managers in Driving team performance to the highest possible level and excel it through development actions
+ Assist in creating training and development plans for team members and follow through on action plans
+ Assist in providing feedback of team members
+ Support the Manager in ensuring implementation of team projects initiative
**Required Qualifications:**
+ **2-4 years of strong background in either Internal or External Audit, or experience with compliance testing and risk and controls.** Knowledge of KYC and EDD is a plus.
+ At least 1 year of leadership experience, with proven ability to manage, develop, and motivate a team.
**Preferred Qualifications:**
+ Experience in engaging with senior executives is preferred. Strong knowledge of Excel and Microsoft tools. Ability to create and update SLAs, Process Narratives, and Standard Operating Procedures.
+ Exceptional English communication skills, both spoken and written, with the capability to present confidently and effectively to various stakeholders.
+ Flexibility to adapt to changes and new approaches, with a proactive attitude towards process improvement and team performance enhancement.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.

PDX TEST - Auto Phase Progress Testing

Makati City, National Capital Region IHG

Posted 10 days ago

Job Viewed

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Job Description

**Role Purpose**
A sales expert in providing travel advice and reservations solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate on our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.
**Key Accountabilities**
+ Provide an industry-leading reservation, loyalty program and service recovery solution for all contacts
+ Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride.
+ Embrace the global and cultural diversity of our guest and business needs.
+ Consistently strives to meet or exceed defined performance expectations (revenue, conversion, quality, ADR premium, partner offers, customer satisfaction, etc.) as set by management despite difficulties or obstacles.
+ Inspire loyalty and rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs. Use creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
+ Manage time effectively (including adherence to assigned schedule, attendance, etc.)
+ Provide a seamless customer experience through effective use of systems while using information and tools appropriately. Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events
+ Take ownership of personal development while aligning with team priorities and company goals.
+ Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
+ Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
+ Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
+ Support and demonstrate IHG's company values and ways of working.
+ Willingly deliver on additional tasks as assigned.
**Key Skills & Experiences**
EDUCATION
+ Some secondary school, high school diploma preferred but not required.
+ (For Mexico: High school diploma as a minimum; College degree in Tourism or similar, preferred.)
EXPERIENCE
+ Previous call center experience in a sales and/or customer service capacity (non-scripted environment). Hotel/travel experience desired.
TECHNICAL SKILLS
+ Strong customer service and sales skills balance sales with service; Strong communication skills - listening, written, verbal,
+ Active listening, appropriate conversation pace, problem identification and resolution
+ Social intelligence - empathy, self-awareness, cultural sensitivity
+ Ability to customize generic information;
+ Strong web-based navigation skills, basic technology/telephone troubleshooting, effective and efficient use of online communication tools and other systems applications;
+ Ability to embrace technological and organizational changes;
+ Embrace evolving call and contact types, adopt new tools and processes;
+ Efficient and accurate data capture
+ Bi-lingual skills where required
+ Ability to use tools and resources to represent the geographical needs of the caller.
PHYSICAL REQUIREMENT
+ Capable to perform work in a normal office environment (contact center) and remotely (work-from-home)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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