33 IT jobs in Muntinlupa

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: Cyberzone, iHub 4, Filinvest Corporate City, Vector Two, Vector, Northgate Cyberzone Northgate Ave, Muntinlupa City, 1781 Metro Manila

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate's who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Highest educational attainment:
• Total BPO International voice experience:
• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

• Provide basic troubleshooting for:

• Disk drive space issues

• Camera, keyboard, or monitor problems

• Network connectivity & website access

• Printer and Wi-Fi issues

• Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

WORK SCHEDULE:

Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

•Efficiently managing and resolving trouble tickets

•Facilitating effective communication with both internal teams and clients

•Offering responsive chat and phone support

•Independently coordinating their own schedules

•Maintaining meticulous document and file management

•Conducting quality assurance checks on completed tickets

•Educating and encouraging clients to adhere to best practices

•Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

•Providing valuable remote assistance to on-site technicians

•Identifying opportunities for process improvement and actively participating in their development

•Collaborating seamlessly within and across teams to ensure the swift resolution of issues and the completion of root cause analyses

•Rigorously testing solutions to prevent recurring issues and avoid short-term "band-aid" fixes

•Offering informed product recommendations from within our technology stack

•Recognizing out-of-scope (OOS) opportunities and furnishing comprehensive information required for successful project execution

Knowledge, Skills, and/or Abilities Required:

•Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.

•Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.

•Effective Communication: Ability for collaboration with cross-functional teams and clients.

•Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.

•Time Management: Effective multitasking and task prioritization.

•Adaptability: Ability to stay current with evolving IT technologies and industry trends.

•Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.

•Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.

•Continuous Learning: Willingness to acquire new skills and expand technical expertise.

•Customer-Centric Approach: Focused on delivering exceptional service and support.

•Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Senior Helpdesk Engineer

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

At Helix Systems, we've been helping small and mid-sized businesses (40–500 users) solve their IT and cybersecurity challenges for over 20 years. As a Managed Service Provider (MSP), we pride ourselves on making IT simple, stress-free, and efficient.

We automate, we script, and we document because IT should be smooth, not stressful. Our clients trust us because we invest in tools and solutions that work. Some of our favorites: Kaseya, Freshdesk, Meraki (yes, the full stack), Addigy, Microsoft 365, Google Workspace, SentinelOne, Huntress, and more.

Why This Role Matters

Our Help Desk is fast, precise, and customer obsessed Most requests are solved in under 20 minutes. As a Senior Helpdesk Engineer, you'll be on the front lines, tackling issues across modern IT stacks, keeping businesses running, and delivering great user experiences.

If you thrive in a high velocity, high standards environment and love solving hands on problems, this role is for you.

Schedule & Location

• Remote
• Saturday through Tuesday, 10:00 AM – 8:00 PM Eastern (4×10 schedule)

What You'll Do

• Be the first point of contact for support calls and tickets through Freshdesk
• Troubleshoot and resolve desktop, network, and application issues
• Document every action clearly in our ticketing system
• Follow SOPs and contribute to internal documentation
• Deliver a professional, empathetic experience with every client interaction
• Monitor tickets to ensure timely updates and SLA compliance

The Kinds of Issues You'll Handle

• Outlook crashes, mailbox connectivity, search/indexing problems
• Password resets, account lockouts, and MFA troubleshooting
• Printer and VPN access issues
• System performance (slowness, high CPU/disk usage)
• Drive mapping and file access errors
• Zoom/Teams glitches (audio, video, settings)
• Microsoft 365 & Google Workspace account and sync problems
• SharePoint access & sync issues
• Endpoint security alerts (SentinelOne / Huntress)
• Basic networking diagnostics (Wi-Fi, DNS, IP, DHCP)

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics (users, groups)
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies
• Industry certifications (A+, Net+, Security+, MCSA, CCNA, MCSE, etc.)

How to Apply

When applying, please answer the following:

1. Do you have MSP experience? (YES / NO)

2. Rate yourself (1 = never used, 2 = beginner, 3 = expert) on:

3. RMM tools (Kaseya, Ninja, N-able, etc.)

4. Ticketing systems (ConnectWise, Freshdesk, Autotask, etc.)
5. Office 365 management
6. Azure
7. Active Directory
8. Hyper-V
9. Google Workspace
10. macOS
11. What certifications do you hold?
12. What are your compensation requirements?
13. Why are you leaving your current/last job? (It's okay to be honest.)
14. Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.