1,330 IT Troubleshooting jobs in the Philippines

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Qualifications:

• Completed at least 2 years in College

• Minimum of 2 years of experience in Digital Marketing handling advertisements in different platforms such as Google Ads, Meta Ads, TikTok Ads, etc.

• Expert-level understanding of the Digital Ads interface, campaign hierarchy, and key metrics

• Outstanding written and verbal communication skills with the ability to explain technical concepts clearly and patiently to a non-technical audience.

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks

• Career Growth – Clear paths for promotions and skill development

• Supportive Work Environment – Join a team that values you

• Comprehensive Training – No experience? No problem We've got you covered

• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Qualifications:

• Completed at least 2 years in College

• Minimum of 2 years of experience with Google Ads, with a deep, hands-on understanding of both Search Campaigns

• Outstanding written and verbal communication skills with the ability to explain technical concepts clearly and patiently to a non-technical audience.

• Expert-level understanding of the Google Ads interface, campaign hierarchy, and key metrics

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks

• Career Growth – Clear paths for promotions and skill development

• Supportive Work Environment – Join a team that values you

• Comprehensive Training – No experience? No problem We've got you covered

• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

Job Description

• Ability to respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.

• Resolve basic billing discrepancies

• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.

• Maintain good customer relations and work effectively with clients to accomplish their practice goals.

• Identify and document needs, problems, and solutions for your clients.

• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.

• Independently manage research and employ problem-solving techniques to find solutions to client needs

• Manage an efficient and productive phone and email flow (inbound and outbound)

• Excellent "people skills" — the ability to engage others, explain difficult concepts, negotiate, and keep engagement and confidence levels high.

• Superb communication skills in all forms, bilingual English/Spanish a plus,

• Ability to maintain control over conversations and speak with clarity and confidence

• Ability to identify and assess customers' needs to achieve a high level of customer satisfaction

• Comfort with basic computer applications, browser, email, etc

• Experience with Microsoft Office products and tools

• Ability to adapt to change while maintaining priorities Nice-to-haves

• Previous experience in an accounting or account inquiry role

• Experience with Salesforce CRM

• Experience with Zuora software
• Preferred with experience in MAC and iOS troubleshooting

We are seeking a highly experienced Google Search Campaign Subject Matter Expert (SME). This role requires extensive expertise in diagnosing and resolving complex issues within Google Search campaigns. The successful candidate will possess a profound understanding of Google Ads mechanics, campaign diagnostics, and swiftly identify and rectify campaign challenges, thereby maximizing performance and return on investment. Exceptional communication skills are crucial for effectively conveying technical insights to a wide range of stakeholders via email, chat, and phone. This role also involves managing and preventing any possible escalations.

Responsibilities:

●    Diagnose & Resolve Issues: Systematically troubleshoot and resolve complex issues related to Google Ads campaigns, including problems with campaign delivery, bidding strategies, conversion tracking, and ad disapprovals. Proactively identify potential issues that could lead to escalations and take preventative measures

●    Customer Communication: Provide exceptional support through various channels (phone, email, and chat), translating complex technical jargon into easy-to-understand solutions. Manage customer expectations and de-escalate sensitive situations effectively.

●    Escalate Issues: Accurately document and escalate unresolved issues to higher-tier support teams, ensuring all relevant information is captured for a swift resolution. Actively participate in handling current escalations from advertisers, providing timely updates and collaborating with internal teams for a satisfactory resolution.

●    Stay Current: Keep informed about new Google Ads features, product updates, and platform changes to proactively address and avoid potential problems, including continuous training and upskilling for any new updates.

●    Knowledge Management: Contribute to and maintain our internal knowledge base by documenting new issues and their resolutions, with a focus on preventing future escalations.

●    Extensive experience troubleshooting complex issues in Google Search campaigns, including technical, performance, and policy-related challenges.

●    Deep understanding of Google Ads platform mechanics, campaign structures, keyword management, bidding strategies, and Quality Score dynamics.

●    Strong analytical and problem-solving skills with a focus on diagnosing and resolving campaign issues swiftly.

●    Excellent written and verbal communication skills to clearly explain technical issues and solutions to diverse audiences.

●    Familiarity with Google Analytics, Google Tag Manager, and other tracking tools for diagnosing conversion tracking and attribution issues.

●    Ability to collaborate effectively across teams and escalate issues with Google Support when needed.

●    Google Ads Certification preferred but not required

Preferred Qualifications:

●    Current Google Ads Search certification.

●    Experience working in a high-volume support environment.

●    Experience with other Google Marketing Platform products (e.g., Google Analytics, Tag Manager).

●    Ability to work in 24x7 environment

●    At least 72 units completed in College

●    Willing to work during a holiday

●    Versant B2

●    Typing 45 WPM with 100% accuracy

Willing to work in an RTO environment

We are seeking a highly experienced Google Search Campaign Subject Matter Expert (SME). This role requires extensive expertise in diagnosing and resolving complex issues within Google Search campaigns. The successful candidate will possess a profound understanding of Google Ads mechanics, campaign diagnostics, and swiftly identify and rectify campaign challenges, thereby maximizing performance and return on investment. Exceptional communication skills are crucial for effectively conveying technical insights to a wide range of stakeholders via email, chat, and phone. This role also involves managing and preventing any possible escalations.

Responsibilities:

●    Diagnose & Resolve Issues: Systematically troubleshoot and resolve complex issues related to Google Ads campaigns, including problems with campaign delivery, bidding strategies, conversion tracking, and ad disapprovals. Proactively identify potential issues that could lead to escalations and take preventative measures

●    Customer Communication: Provide exceptional support through various channels (phone, email, and chat), translating complex technical jargon into easy-to-understand solutions. Manage customer expectations and de-escalate sensitive situations effectively.

●    Escalate Issues: Accurately document and escalate unresolved issues to higher-tier support teams, ensuring all relevant information is captured for a swift resolution. Actively participate in handling current escalations from advertisers, providing timely updates and collaborating with internal teams for a satisfactory resolution.

●    Stay Current: Keep informed about new Google Ads features, product updates, and platform changes to proactively address and avoid potential problems, including continuous training and upskilling for any new updates.

●    Knowledge Management: Contribute to and maintain our internal knowledge base by documenting new issues and their resolutions, with a focus on preventing future escalations.

●    Extensive experience troubleshooting complex issues in Google Search campaigns, including technical, performance, and policy-related challenges.

●    Deep understanding of Google Ads platform mechanics, campaign structures, keyword management, bidding strategies, and Quality Score dynamics.

●    Strong analytical and problem-solving skills with a focus on diagnosing and resolving campaign issues swiftly.

●    Excellent written and verbal communication skills to clearly explain technical issues and solutions to diverse audiences.

●    Familiarity with Google Analytics, Google Tag Manager, and other tracking tools for diagnosing conversion tracking and attribution issues.

●    Ability to collaborate effectively across teams and escalate issues with Google Support when needed.

●    Google Ads Certification preferred but not required

Preferred Qualifications:

●    Current Google Ads Search certification.

●    Experience working in a high-volume support environment.

●    Experience with other Google Marketing Platform products (e.g., Google Analytics, Tag Manager).

●    Ability to work in 24x7 environment

●    At least 72 units completed in College

●    Willing to work during a holiday

●    Versant B2

●    Typing 45 WPM with 100% accuracy

Willing to work in an RTO environment

Google Troubleshooting Specialist (with Google Ads Certification)

Qualifications:

• Completed at least 2 years in college (no back subjects) or a minimum of 72 units.
• At least 1 year of hands-on experience with Google Ads, specifically Search Campaigns.
• Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical audiences.
• Expert-level knowledge of the Google Ads interface, campaign hierarchy, and key metrics.

Preferred Qualifications:

• Current Google Ads Search Certification.
• Experience with other Google Marketing Platform products (e.g., Google Analytics, Tag Manager).

Work Setup & Compensation:

• Onsite role in Taguig.
• Salary package: ₱36,000 + ₱2, %.

How to Apply:

Send your CV to

Use the subject line: Google Troubleshooting Specialist